Abhishek Radheshyam Nigam

Address:Jai malhar Nagar,

abhishek.nigam026@gmail.com
Chawl:- 4A, Room no:-07
7710007573
Mumbai :-421301.
Specialization:Information Technology

E-mail:Mobile no:-

CARRIER OBJECTIVE
To be a part of your esteemed organization as a qualified Professionals in which I can
make significant contribution in the concerned field by virtue of my hard work, sincerity
and analytical bent of mind.

Professional Experiances 1
Organization : ServPRO Technologies Pvt. Ltd.
Designation

: System Support Engineer

Experience

: 04 Feb 2016 to Present

Job Responsibilities (ServPRO Technologies Pvt. Ltd.)

Installation, Configuration of Microsoft dynamics navision(ERP software) client and
server.
Creating the virtual windows servers and windows os on Hyper-v and virtual Box.
Configuration, Troubleshooting, Backup, Restore Outlook Express & Microsoft Outlook
2003-13.
Installation, Configuration of SQL Server 2003-2014.
Backup and restore the SQL database
Create User, Reset User Password on Server, Joining User in AD
Sorting the problem of user by taking remote session tool like Team viewer, AMMYYAdmin, VNC, Log-Mein, and Net-meeting.
Monitor Users on UTM Firewall Checking System logs, Web Filter logs, Applications Filter
logs, Anti-Virus logs, firewall logs.
Create users login and assign Microsoft Dynamics(ERP) security roles
Installation, Configuration and monitoring of exchange,lync,antivirus server
Installation, Configuration of visual studio,android studio,eclipse and tortoise svn
Working on Server User & Group policy in Active Directory
Troubleshooting VPN connection related issue.
User Access Mapping of SQL Database on Server.

 Deploying the Application like Afaria and Samsung knox for enterprise data security
Troubleshooting the problems related with Desktop, Server and LAN, Peripherals &
Assembling of PCs,
Managing the developers Source code on server

Professional Experiances 2
Organization : Wipro InfoTech Ltd.
Designation

: Desktop Support Engineer

Experience

: 12 Aug 2015 To 2 Feb 2016

Client

: HDFC BANK

Job Responsibilities

Providing Remote Support For the HDFC Banks in All Over India and some Outside of India.

Installation of Operating System like Windows Xp,7 & Windows server on different hardware platform.
Installing and configuring Lotus Clients 7.0.2, 8 etc and troubleshooting all Lotus Notes related problems.
Providing assistance in a pleasant and professional manner over Phone, E-mail, Chat and Remote Desktop.
Supporting the Users remotely through the Remote Monitoring tools like Net meeting, VNC Viewer,IBM
Controller.
Installation and troubleshooting of various software according to client needs
Updating security features, patches and Antivirus updates on desktop.
Configuration of network printers, Scanners, etc.
Co-ordination with vendor for solving hardware and network related issues.
Working with Service-desk management tool and providing resolution.
Assigning sharing and security for folder sharing to all users and groups.
Installation and Configuration Antivirus.
User creation, User account lockout polices and password reset.
Troubleshooting and configuring MS Outlook.
Troubleshooting hardware And software related issues.
Creating Users in AD ID and adding with groups

Technical Skills
Good working knowledg e of Operating system,Active Directory,Group Policies, FTP, DNS, DHCP,Windows
Terminal Server, TCP/IP Networking knowledge etc.
Knowledge of Network Infrastructure - Hardware, Software, Ethernet Cabling, Ports, IP addresses.
Good working Knowledge in Lotus Note and Microsoft Outlook.

 proficient with basic computer Windows Application / Hardware Support / Printer support / MS office /Software
Support.
Attended workshop on CCNA and Networking.

QUALIFICATIONS
BE(Electronics Engineering) passout in the year 2015 with First class Grade from Padmabhushan vasantdada
patil college of engineering.
HSC Passed in the year 2011 with distinction From K.M Agarwal Jr. College.
SSC Passed in the year 2009 with distinction From Hindi high School.

ACHIEVEMENT
Successfully Publish ResearchPaper in International Journal Of Electrical and Electronics Research(15 march
2015 online).
Best volunteer awards for awaring the student for higher enducation and foreign education from Rangoonwala
india trust.(2014).

STRONG POINTS
A good team player.
Strong Commitment & dedication towards work.
Willingness to learn.
Positive attitude towards life.

DECLARATION
I am here by declaring that the information given above is true to the best of my knowledge and belief. It
provided an opportunity; I will utilize it with all my determination to be a committed professional dedicated to
cause of the organization.
Place:- Mumbai
Date:-

Sign:(Abhishek nigam)