21/9/2016 BackupExecDeduplicationOption'sdeduplicationengine(spoold)failstostartduetofilesdeleted/quarantinedbyantivirussoftware.

Deletedfilesmayal

BackupExecDeduplicationOption's
deduplicationengine(spoold)failstostart
duetofilesdeleted/quarantinedbyantivirus
software.Deletedfilesmayalsoresultin
corrupt,unrestorableimages.
Article:000008062
Publish:September14,2015
ArticleURL:http://www.veritas.com/docs/000008062

Problem
BackupexecDedupeEngineservicefailstostartasaresultofdeletionoffilesbytheAntivirussoftware
whicharerequiredbyBackupexecDeduplicationoption.DeletionofDedupefilesbyantivirussoftware
mayalsoresultincorrupt,unrestorableimages.
OR
UnabletostarttheBackupExecDeduplicationServiceduetoamissingbinorbhdfile.
OR
BackupExecDeduplicationEngineServicefailstostartanddisplaysthefollowingerror:Error1:
IncorrectFunction

ErrorMessage
IntheEventViewerthefollowingapplicationlogswillbegeneratedontheBackupExecServer.

LogName:Application
Source:spoold
Date:12.9.201112:51:27
EventID:1
TaskCategory:None
Level:Error
Keywords:Classic
User:N/A
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Computer:TEST.basware.com
Description:
ThedescriptionforEventID1fromsourcespooldcannotbefound.Eitherthecomponentthatraises
thiseventisnotinstalledonyourlocalcomputerortheinstallationiscorrupted.Youcaninstallorrepair
thecomponentonthelocalcomputer.
Iftheeventoriginatedonanothercomputer,thedisplayinformationhadtobesavedwiththeevent.
Thefollowinginformationwasincludedwiththeevent:
25002:_storeCheckContainers:containerdatafileF:\DeDupFolder\data/XXXX.binismissing

ERR[000000000122F8E0]:25002:_storeCheckContainers:containerdatafile
F:\DeDupFolder\data/XXXX.binismissing.

Cause
AntivirussoftwaredeletedorquarantinedthebinfilefromtheDeduplicationstorage,hereinthis
example"F:\DeDupFolder\data/XXXX.bin",where'XXXX.bin'isthenameofthemissingbinfile.

Solution
Introduction:
WhenrunningantivirussoftwareonaBackupExecServerwhereaDeduplicationStorageFolderis
installed,binarydatafilesrequiredforboththefunctioningoftheBackupExecDeduplicationEngine,as
wellastheintegrityoftheDeduplicationStorageFolderitselfmaybedeleted.Thismayresultinthe
BackupExecDeduplicationEnginestoppingandfailingtorestart,orpossiblecorruptionofbackupsin
theDeduplicationStorageFolder.
WhatisAffected:
BackupExecServerswithantivirussoftwareinstalledthathostaDeduplicationStorageFolder.The
DeduplicationStorageFolderfunctionalitywasintroducedinBackupExec2010.
HowtoDetermineifAffected:
IftheDeduplicationFolderwillnotcomeonline,checktoseeiftheBackupExecDeduplicationEngine
canbestarted.Ifitcannot,checkthe<pathtodeduplicationstoragefolder>\log\spoold.logfor
messagessimilartothefollowing:
...
June1608:46:07ERR[000000000122F8E0]:25002:_storeCheckContainers:containerdatafile
F:\DeDupFolder\data/70.binismissing
June1608:46:07ERR[000000000122F8E0]:25002:CouldnotinitializeDataStoreManager
June1608:46:07ERR[000000000122F8E0]:25002:_storeReleaseCtx:pthread_cond_destroy
(Thesystemcannotfindthefilespecified.)
June1608:46:07ERR[000000000122F8E0]:25002:_storeReleaseCtx:pthread_cond_destroy
(Thesystemcannotfindthefilespecified.)
June1608:46:07ERR[000000000122F8E0]:25002:_storeReleaseCtx:pthread_cond_destroy
(Thesystemcannotfindthefilespecified.)
June1608:46:07ERR[000000000122F8E0]:25002:_storeReleaseCtx:pthread_cond_destroy
(Thesystemcannotfindthefilespecified.)
...
Checkingthedatapath(inthiscase,F:\DeDupFolder\data),itwasdiscoveredthatthe70.binfilewas
missing:
Note:theassociated.bhdfilesarestillpresent.
Whennoantivirussoftwareisusedontheclientside,thepotentialexiststhatbackupsmadefromthose
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clientsmaycontainfileswithvirussignatures.Insuchcases,itispossiblethatitwillendupinthe
DeduplicationStorageFolderfileswhereitcouldmatchasignaturetoanyantivirussoftwarerunningon
thatmediaserver.
ItisrecommendedthattheantivirussoftwarebeconfiguredtoexcludetheDeduplication
StorageFolderoratleastbyensuringthatitwon'tautomaticallydeleteorquarantinefilesinthe
DeduplicationStorageFolder.

StepstoFollow:
1)FromtheantivirusprogramchecktheQuarantineforXXXX.binfile,whichismissingin
F:\DeDupFolder\datalocation.
2)ManuallyexportXXXXtothedesktop.(Whichwillappeartohavenoextension'.bin').
3)Addtheextension'.bin'totheexportedfileonthedesktop.
4)CopyXXXX.bintoF:\DeDupFolder\datalocation(i.e.thededuplicationstorage)
5)Startpostgresqlservice(DonotStartBackupExecDeduplicationEngineServiceatthispoint)
6)RunDcscan.exeverifyqXXXX
IfdcscancompleteswithouterrorsthenBackupExecDeduplicationEngineServicecanbestartedand
binfileleftintheDeduplicationStorage\Datafolder
7)IfDcscanreportserrorsinthecontainerthenthebinfileiscorruptedandneedstoberemoved.

PleasecontactBackupExecSupportsinceaInternalSymantecUtilityneedstoberunto
recreatethemissing/corruptbinfileandconfirmtheIntegrityofContentRouterDatabase(crdb).
ThisisanImportantprocedurewhichneedstobecarriedouttoensuresomebackupsetwhich
areaffectedduetothemissing/corruptbinfile(whichcontainsdedupesegments)areidentified.

NOTE:
1)Alwaysmakesurethatyourenvironmentisrunningthelatestversionandpatchlevel.
2)ItisrecommendedthattheantivirussoftwarebeconfiguredtoexcludetheDeduplicationStorage
Folderoratleastbyensuringthatitwon'tautomaticallydeleteorquarantinefilesintheDeduplication
StorageFolder.
3)EnsureIndexingontheDeduplicationFolderisdisabledasitmightInterferewithsomeactivitieson
deduplication.
4)Dcscan.exeislocatedatBEInstallPath.
5)ItisrecommendedtoBackuptheDeduplicationFolderthroughLocalShadowCopyComponents.

TermsofuseforthisinformationarefoundinLegalNotices.

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