1. Do you shop online ?

o Yes
o No
2. Have you bought a mobile(cellphone) online ?
o Yes
o No

If Yes,

1. From which website did you buy it?

o Flipkart
o Amazon
o Ebay
o Snapdeal
o Others (please specify)_____________
2. Which mobile did you buy?
o Motorola
o Xiomi
o Asus
o One plus
o Others (please specify)______________
3. On a RANK of 1 to 4 mention the features you look for,
while buying the mobile online?
1
BRAND
BATTERY LIFE
CONFIGURATI
ON
LOOKS

4. Which mode of payment did you use while buying a

mobile online?
o EMI
o COD (cash on delivery)
o Debit/Credit card
o Net banking
o E-wallet
5. What made you buy the mobile online?
Time
Offers
Influence
Others (please specify)
_______________
6. How
o
o
o
o
o

was the experience of buying the mobile online?

Very good
Good
Neutral
Bad
Very bad
(Please specify in detail)
_______________
7. What is your opinion about after sales services?
o Very good
o Good
o Neutral
o Bad
o Very bad
8. Will you recommend your family/friends to buy mobile
online?
o Yes
o No
o Cant say

If No,

1. Main reason for not buying a mobile online?

o No internet
o Not aware
o Want to touch and feel
o Bad reviews
o Others (please specify)
2. Will you buy a mobile online in future?
o Yes
o No
o Cant say

Personal information

Name
:______________________________________________________
Gender :o Male
o Female
Age :o 18-30
o 31-49
o 50-65
o Above 65
Occupation :o Student
o Service
o Business
o Housewife
o Retired
o Others (please specify)
_______________
Schooling
:o Graduation
o Post graduation
o Others
Income(in RS.):o Upto 5,00,000

o 5,00,001 to 10,00,000
o 10,00,001 to 20,00,000
o 20,00,001 or more