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Chapter 4

Question 1
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The U.S. cultural value that suggests that individuals can influence the future is reflected in
which management function?
Goal setting and career development
Loyalty and commitment
Career development and marketing
Correct Response
Planning and scheduling
Question 2
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George England found that personal value systems are relatively stable and do not change
rapidly.
Correct Response
True
False
Question 3
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In the graphic representation of the model of culture, the center or heart of culture is the:
Explicit artifacts and products of the society
Norms and values that guide the society
Correct Response
Implicit, basic assumptions that guide people's behavior
History of a nation and the resulting norms of behavior
Question 4
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According to the text, the highest cultural priority (or value) in the U.S. is:
Family security
Belonging
Correct Response
Freedom
Cooperation
Question 5
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Countries that have high individualism and relatively low power distance show the following
features:
Prefer others to do things for them
Are upset when others have more power than they do
Correct Response
Are not upset when others have more power than they do
Are collectivist in their approach
Question 6
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In his early research, Trompenaars found that in countries such as the United States, Australia,
Germany, Sweden and the United Kingdom, there was high:
Particularism
Communitarianism
Correct Response
Universalism
Specificism

Question 7
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Japanese firms tend to have a culture of deference which is supported by all of the following
except:
the unwillingness of workers to report problems to their superiors
the unwillingness of workers to question their superiors
the unwillingness of workers to challenge what has been decided
Correct Response
the unwillingness of workers to be loyal to the firm
Question 8
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Which of the following is an accurate values profile of successful U.S. managers?
High moral orientation, highly individualistic, and a strong focus on organization
compliance and competence
Highly pragmatic, highly individualistic, and strong achievement and competence
orientation
Correct Response
Highly pragmatic; high achievement and competence orientation;
an emphasis on profit maximization, organizational efficiency, and high productivity
Highly pragmatic, strong emphasis on size and growth, and high value on
competence and achievement
Question 9
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The three completed GLOBE phases explore the various elements of the dynamic relationship
between ______ and ______.
time; the environment
Correct Response
the culture; organizational behavior
physical; psychological well-being
political; economic systems
Question 10
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A(n) _____ culture is one in which both public and private space are similar in size and
individuals guard their public space carefully, because entry into public space affords entry into
private space as well.
Correct Response
Diffuse
Neutral
Emotional
Specific
Question 11
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Differences in work values have been found to reflect:
Culture only
Culture and education
Correct Response
Culture and industrialization
Industrialization only
Question 12
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The following definitions accurately match their dimension of culture except:
People as members of a group, organization, or society share culture

Correct Response
Culture is not structured and is not integrated
Culture is based on the human capacity to change or adapt
Culture is cumulative, passed down from one generation to another
Question 13
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Buildings and art are considered to be the _____ of a culture.
Correct Response
Explicit artifacts and product
Norms and values
Formal values
Basic assumptions that govern behavior
Question 14
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According to the text, in Japan, the top cultural priority is independence.
True
Correct Response
False
Question 15
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If cultural norms do not give employees bonuses or commissions as a form of recognition, it
means that the culture:
Encourages stability
Is informal
Is high on organizational loyalty
Correct Response
Frowns upon individual rewards
Randomize Chapter 5
Question 16
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Malaysia has what is called a _____.
Moderate-context culture
Low-context culture
Variable-context culture
Correct Response
High-context culture
Question 17
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Advertising in _____ is predominantly emotional, dramatic and symbolic.
Japan
China
Germany
Correct Response
France
Question 18
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Which of the following selections accurately reflects recruitment and selection processes in
Mexico?
Recent public policy shifts encourage use of sophisticated selection procedures
Correct Response
Use of expatriates sparingly; recruit home country nationals at U.S.
colleges
Obtain skilled labor from government subsidized apprenticeship program

Prepare for a long process; ensure that your firm is "here to stay"; and develop
trusting relationship with recruits
Question 19
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_____ is the tendency to view the world through one's own eyes and perspectives.
Correct Response
Parochialism
Symbolism
Nationalism
Simplification
Question 20
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The typical broad, self-deprecating _____ commercial amuses by mocking both the advertiser
and consumer.
Correct Response
British
Chinese
Japanese
French
Question 21
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Which of the following is likely to be the strategic predisposition of a company that has a "topdown" system of governance?
Regiocentric
Globalcentric
Correct Response
Ethnocentric
Geocentric
Question 22
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According to the text, value can be added to the marketing approach by carefully tailoring the
advertising message to the particular culture. Therefore, advertising in China should:
Correct Response
Emphasize group references and interpersonal trust
Be expressive and direct
Target individual achievement
Emphasize individual over shared responsibility
Question 23
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In America, authority is diffused throughout the bureaucratic system and personal responsibility
is hard to pin down.
Correct Response
True
False
Question 24
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In Japan, people often are hired based on what they can do for the firm in the short run, because
many of them eventually will quit or be downsized.
True
Correct Response
False

Question 25
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In _____, one's social class is very important and these classes include the aristocracy, the upper
bourgeoisie, the upper-middle bourgeoisie, the middle, the lower middle and the lower.
India
Great Britain
Correct Response
France
The United States
Question 26
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In which of the following countries are spots viewed as cultural events and reviewed as if they
were literature or films?
India
China
Germany
Correct Response
France
Question 27
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_____ like exclusive arrangements and often negotiate with just one firm at a time.
Americans
Correct Response
Russians
The British
Canadians
Question 28
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In regard to the cultural dimension, "What is the conception of space?" the dominant
characteristic for American managers is:
Correct Response
Private
Mixed
Shared
Public
Question 29
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_____ can be a difficult problem for many international managers, who often come from
advanced economies and believe that their state-of-the-art knowledge is more than adequate to
handle the challenges of doing business in less developed countries.
Nationalism
Ethnocentrism
Correct Response
Parochialism
Symbolism
Question 30
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Which of the following selections accurately reflects labor relations in Germany?
Treat unions as partners; allow time for negotiations
Tap large pool of labor cities; lax labor laws may become more stringent

Correct Answer
Be prepared for high wages and short work week; expect high
productivity from unionized workers
Understand changing German labor law; prepare for increasing unionization of
labor
Randomize Chapter 6
Question 31
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Diverse and global teams are one of the most consistent sources of competitive advantage for
any organization.
Correct Response
True
False
Question 32
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_____ culture is characterized by a strong emphasis on the hierarchy and orientation to the task.
Incubator
Family
Guided missile
Correct Response
Eiffel Tower
Question 33
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A disadvantage of diversity is that it often leads to groupthink, which is social conformity and
pressures on individual members of a group to conform and reach consensus.
True
Correct Response
False
Question 34
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The benefits or advantages of culturally diverse groups include the following except:
Enhanced creativity
Improved decision-making
Increased effectiveness of organization performance
Correct Answer
Glass-ceiling protection
Question 35
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Hofstede's research found that the national cultural values of employees have an insignificant
impact on their organizational performance, and these values are easily changed by the
organization.
True
Correct Response
False
Question 36
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Organizational cultures of MNCs are shaped by a number of factors, including the cultural
preferences of the leaders and employees.
Correct Response
True
False
Question 37

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Observed behavioral regularities are typified by the following except:


Common language
Terminology
Correct Response
Customer relations
Rituals
Question 38
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When _____ occurs, group participants believe that their ideas and actions are correct and that
those who disagree with them are either uninformed or deliberately trying to sabotage their
efforts.
Group cognitive inertia
Group reverse vigilance
Correct Response
Groupthink
Static decision-making
Question 39
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Which of the following is not a possible management approach, according to Surinder Kahai?
Outcome control
Behavior control
Correct Answer
Mind control
Clan control
Question 40
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When individuals join a multinational corporation they bring their national culture, which greatly
affects all of the following except:
Learned beliefs
Correct Response
Ethnicity
Attitudes and values
Behaviors
Question 41
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The following deal with largest, worldwide markets:
International Corporations
Domestic Corporations
Correct Response
Global Corporations
Multinational Corporations
Question 42
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To ensure good communication in global teams, managers should do all of the following except:
Hold an initial meeting in which all members introduce themselves and describe
their jobs
Hold regular meetings throughout the project to ensure everyone is "on the same
page"
Correct Response
Avoid the use of email, and use only video conferencing of
telephone communication to avoid misunderstandings
Put the details of the project in writing

Question 43
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A _____ group is a group in which there are individuals from three or more different ethnic
backgrounds, such as three U.S., three German, three Uruguayan and three Chinese managers
who are looking into mining operations in South America.
Homogeneous
Token
Correct Response
Multicultural
Bicultural
Question 44
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There are three aspects of organizational functions that seem to be especially important in
determining an MNC's organizational culture. These are:
The general views that employees hold about the MNC's purpose, destiny, goals,
and their places in them; the age of the organization; and the degree of cultural diversity among
the members of the organization
The general relationship between the managers and rank-and-file employees in
the organization; the degree of cultural diversity among the members of the organization; and the
hierarchical system of authority that defines the roles of managers and subordinates
The degree of cultural diversity among the members of the organization; the age
of the organization; and the strength of the organization's leadership
Correct Response
The general relationship between the employees and their
organization; the hierarchical system of authority that defines the roles of managers and
subordinates; and the general views that employees hold about the MNC's purpose, destiny,
goals, and their places in them
Question 45
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Which of the following would be associated with the dimension of pragmatic conduct?
To put the expertise and standards of the employing organization first
Correct Response
To put the demands and expectations of the customers first
To comply with clear and definite systems
To pursue clear aims and objectives
Randomize Chapter 7
Question 46
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Managers should concentrate on "building common groundessentially, shared knowledge
across locations, so that employees working offshore can anticipate the actions and decisions of
their onshore counterparts without the need for extensive discussion."
Correct Response
True
False
Question 47
Chromatics:

1.65 / 1.65 points


Is the use of sound to communicate messages
Is the use of symbols to communicate messages
Is the use of gestures to communicate messages

Correct Response

Is the use of color to communicate messages

Question 48
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During the planning stage of negotiations, consideration should be given to all but which of the
following areas?
Correct Answer
Determining the location in which to discuss the various issues
The setting of limits on single-point objectives
Dividing issues into short- and long-term considerations and deciding how to
handle each
Common ground between the parties
Question 49
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To negotiate effectively, which of the following is not recommended?
Do not identify the counterpart's home culture too quickly.
Correct Answer
Accept the tendency to formulate simple, consistent, stable images.
Beware of the Western bias toward "doing."
Do not overestimate your familiarity with your counterpart's culture.
Question 50
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In which step of the negotiation process does each group set forth its position on critical issues?
Persuasion
Correct Response
Exchanging task-related information
Interpersonal relationship building
Planning
Question 51
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_____ is the information that surrounds a communication and helps convey the message.
Contingency
Stipulation
Correct Response
Context
Circumstance
Question 52
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Which style of communication focuses on the speaker and relationship of the parties?
Personal
Correct Response
Contextual
Individual
Indigenous
Question 53
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The primary purpose of subordinate-initiated _____ communication is to provide feedback, ask
questions or obtain assistance from higher-level management.
Lateral
Horizontal
Correct Response
Upward
Downward

Question 54
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The nonverbal method of communicating through the use of eye contact and gaze is:
Proxemics
Haptics
Correct Response
Oculesics
Chronemics
Question 55
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In the United States, it is common to wear black when one is in mourning, while in some
locations in India people wear white when they are in mourning. This is an example of:
Chronemics
Correct Response
Chromatics
Proxemics
Haptics
Question 56
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In which of the following countries do people like to be greeted by their title?
Correct Response
Germany
Japan
Mexico
Arab countries
Question 57
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Communicating through the use of written means is referred to as haptics.
True
Correct Response
False
Question 58
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Which of the following places would be the best neutral site for a Chilean firm carrying on
negotiations with a German firm?
Santiago
Munich
Berlin
Correct Response
New York City
Question 59
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Tactics used in international negotiating include:
Correct Response
location, time limits, and buyer-seller relations
Buyer-seller relations, verbal behaviors, and chromatics
Location, barrier-free linguistics, and nonverbal behaviors
Time limits, mental imaging, and buyer-seller relations
Question 60
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This style of communication focuses on the speaker and the reduction of barriers between the
parties.

Correct Response
Personal
Contextual
Affective
Instrumental