Resume

KunalRoshan
8860991399
Kunal.r.86@gmail.com
Vijay Bhawan, Sadarpur Colony,
Sec 45, Noida. 201301
Professional Highlights:
A simple and a hard working person, with a strong believe in perfection and seek criticism. Will
never give up and try doing things till done perfectly. Passionate and dedicated towards the
responsibility and if given an opportunity will perform with the best of my capability. Looking
forward to work in an esteemed process and culture.
Educational Details:
Course Name
Bachelor of Science (Phy.
Hons)
Intermediate
High School

Board/University
Shobhit University

Passing Year
2011-2014

BIEC Patna
BSEB Patna

2001-2003
2001

Professional Experience:
Working in Dish TV process (Ienergizer)since 13 thApril15 to till date.
Worked with FCS Software Solutions since 19 thDecember2011 to 9th April2015 (3.5 Year).
Worked with Serco BPO since 15thNovember2010 to 3rdDecember 2011 in Philips Process
(1.3Year).
Current Profile
Ienergizer
Working at Ienergizer Noida as process Trainer for Dish-TV inbound & backend.
FCS Software Solutions
Handling multiple processes entitled for sales and customer Service.
Taking care of Canon Sales & Canon Edge Process& Offers. Worked for Simply Marry & iProf
as executive.
Handling Canon as Product, Sales & Service Trainer. Sales, product & process trainer for
iProf.
Taking care of Sun Edison and Mitsubishi as Product and Process trainer.
Conducting Soft Skills Training as communication skills, sales trainings, customer handling,
Team building & motivational sessions.
Conducting Refresher Tests, live audits, call listening/calibration, Nesting Audits.

 Timely publishing of Daily/Weekly/Monthly Training Reports and analytics.

Serco BPO (November 2010 to December 2011)
My previous role in organization was to provide information and solve customer complaints
for Philips product.
Worked as Chat and Mail associate.1st Level of Escalation Matrix.
Worked as product expert in Sound & Vision System, DAP products & Personal Care
products.
Additional Skill & Training
Training on DSLR cameras& Canon EF lenses.
Training on Intermediate & Macro Photography.
Functional and Demonstration training on Cinema cameras.
Projects at FCS for Canon:
Executed Print Out Loud Offer at Canon-Sales, Marketing & Providing customers gift in given
time line(2012).
Planned and Executed Print Your Beat Offer-Planning the offer with marketing team &
Executing it.(2013).
Planned Cartridge Offer(2013).
Planned & executed EOS 1200D Offer(2014)
Prepared Sales & Service Process Tree (SOP) for Canon(2014-2015)
Planned several other small Service process for the Canon. (Ex Extended warranty& Photo
Marathon 2013-14)
Skills and Abilities:
Good planning and prompt decision making.
Computer savvy and having Good knowledge of MS OFFICE (Excel, word, Power Point,)
Have leadership Quality and inspirational behavior.
Self-motivator and able to take early decisions in any circumstances.
Positive Attitude regards my work, Profession and people. Ability to convert weakness into
strength.
Personal Details:
Name:
Fathers Name:
Mothers Name:

Kunal Roshan
Mr. Brajnandan Mandal
Mrs. Gayatri Devi

Fathers occupation:

Farmer

DOB:

11/12/1986

Marital Status:

Unmarried

Date:
Place:

Signature-