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Document1967136.1

SRDC:CollectingDiagnosticInformationforanOBIAInstallationIssue(DocID
1967136.1)
AppliesTo
Product:
BusinessIntelligenceApplicationsConsumerAllVersions
Informationinthisdocumentappliestoanyplatform

Whatisbeingcollectedandwhy?
Theprocessoutlinedbelowwillguidetheuserthroughcollectingdiagnosticdata,whichwillhelpSupportnarrow
downthecauseofyourproblem.
SafeHarborStatement:Oraclewillusethisinformationtohelpdiagnosethecauseoftheissue.Inmanycases
thissetofinformationwillbesufficientfordiagnosisinsomecasesadditionalspecificdiagnosticdatamaybe
requiredatalaterstage.

ActionPlan
ThefollowinginformationisrelevanttoinstallationsissuesofOBIA11.1.1.7.1andabove.Inordertoassistin
diagnosingtheissuewerequirecertainfilesdependingonthestageofinstallation.
Onceyouhavecollectedtherequiredfilesandinformation,pleaseuploadittotheServiceRequest.
InALLcaseswerequiretheInstallationLogFilesasaminimum.
PleaseuploadALLthelogfilesthatresideinthedirectorieslistedbelow:
Note:TheMiddlewareandOracleHomedirectoriesarespecifiedduringinstallationofOBIA,forexample:
[MW_HOME]\Oracle_BI1
OnWindows,theBIApplicationsinstallationlogsarelocatedunderinventory\logs.Forexample
oraInstall20111205_025522PM.out
InstallationLogFiles
InstallationLogFilescanbefoundinthefollowingdirectories:
Windows:C:\ProgramFiles\Oracle\Inventory\logs
Linux&AIX:Directorymentionedin/etc/oraInst.loc
Solaris:Directorymentionedin/var/opt/oracle/oraInst.loc
HPOpenVMS:Directoryundersys$login
AstheinstallationofOBIAconsistsofnumerousprerequisitesifyouarehavingproblemswithOBIEE,WLSor
theDatabaseyouwillneedtoprovidetherelevantlogfilestotheappropriatesupportteam.
BelowaretheOBIAspecificlogfileswhichwillberequiredtoassistwithtroubleshooting:

FSMandATG
IfyouhaveissuesinstallingtheFSMandATGlitepatchespleaseuploadthelogfilespecifiedinthework.dir
directoryinthecommandline.

Forexample:
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D:\Oracle\Middleware\Oracle_BI1\biapps\tools\lib>javajarbiappsrepositoryutil.jar
upgradeATGbi.oracle.home=d:\Oracle\Middleware\Oracle_BI1work.dir=d:\log
biacomp.user=DEV_BIACOMPbiacomp.password=xxxxxxx
db.conn.sid.url=xx.xx.xxx.xx:1521:orcl12c
atg.db.seed.url=xx.xxx.xxx.xx:1521/orcl12c.uk.oracle.comdb.sys.user=sys
db.sys.password=xxxxxx

Thefollowinglogfileswillbefoundind:\logandhavethefollowingnamingconvention:
upgradeATGdate&time.log
upgradeFSMdate&time.log
VersioninfoforATGcanbefoundinthefollowingdirectoryonwindows:
d:\oracle\middleware\Oracle_BI1\biapps\admin\provisioning\update

RCU
IfyourissueisrelatedtotheRepositoryCreationUtility(RCU)pleasealsoincludethefollowinglogfiles:
BIAppsRCUlogfiles:AppsRCU_HOME/rcu/log/logdir.date_timestamp:
biacomp.log
biapps_biacomp_runimport.log
biapps_dw_runimport.log
biapps_odi_runimport.log
custom_comp_create_tbs.log
dw.log
odi.log
rcu.log
OBIEERCUlogfile:RCU_HOME/rcu/log/logdir.date_timestamp:
biplatform.log
rcu.log
TheRCUuses.dmpfilestocreatetherequiredschemas.Youmustcopythe.dmpfilesforeachschematoa
directorywithglobalwriteaccessontheappropriatedatabaseservermachines.(RCUwriteslogfilestothis
directory.)The.dmpfilesarelocatedinBIA_RCU_HOME/rcu/integration/biapps/schema.

ApplyingthePlatformPatches
Opatchisusedtoinstallthesepatchesandthelogfilesarecreatedduringtheinstallofthepatch.
Logfilelocation:
D:\Oracle\Middleware\Oracle_BI1\cfgtoollogs\opatch\opatch<date_time>.log
Thefollowingopatchcommandwilllistallthepatcheswhichhavebeenapplied:
Opatchlsinventoryjred:\oracle\middleware\oracle_bi1\jdk\jre

Somepatchesusethefileapply_patches_import.txttosetuptheenvironment,thisislocatedinthe
D:\Oracle\middleware\Oracle_BI1\biapps\tools\bindirectory.TheargumentWORKDIRisthePATHofawriteable
directorywherelogsandtemporarypatchfilesarestored.
Pleaseuploadthelogfilesinthisdirectory,forexampleD:\BIA_patches:
final_patching_report.log(summaryofpatchapplication)
biappshiphome_generic_patches.log
biappshiphome_<OSspecific>_patches.log
odi_generic_patches.log
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oracle_common_generic_patches.log
weblogic_patching.log
opatchlsinventoryintheOBIEEOracle_Homeandverifythatallthepatcheshavebeeninstalled.

ConfigApps
Errorsduringtheexecutionofthisscripterrorsareseenonscreen,soascreenshotoftheerroralsoneedstobe
uploaded.

AdditionalInformation
Note1304790.1OracleFusionMiddleware11gRepositoryCreationUtility(RCU)FAQ
Note1486109.1OpatchFAQ(FrequentlyAskedQuestions)
Note1308911.1HowToSetUpRuntimeLogging/TracingForODIComponents
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