BOUBA

AZIZA
14 Delabo
Drive,
Toronto, ON,
M3J 3S2 |
647-4613423 |
boubayvonne
@gmail.com
Objective
Highly
enthusiastic
Customer
Service agent
motivated to
maintain,
while
addressing
customers
concerns and
assisting the
store with
speed,
accuracy and
professionalis
m in order to
increase
satisfaction
and company
success.
Education
ONTARIO
COLLEGE
CERTIFICATE
| SEPT 2016JUNE 2017 |
SENECA
COLLEGE

Major: PreHealth
Science
ONTARIO
COLLEGE
DIPLOMA|

SEPT 2013JUNE 2015 |

SENECA
COLLEGE
Major:
Chemical
Laboratory
Technician
HIGHER
DIPLOMA
OF
PROFESSIO
NAL
STUDIES |
NOV 2007JULY 2010 |
INSAM
Major:
Medical
Laboratory
Technologist
Skills &
Abilities
Fluent in
French and
English both
Oral and
Written
Previous
Customer
service/Cashi
er experience
Committed,
ambitious,
energetic and
enthusiastic
Technological
ly inclined
Strong
multitasking,
critical
thinking and
decision

making skills
Experience
Telephone
interviewer
September
2015November
2015
Institute for
Social
Research/Yo
rk
University
Toronto,
Ontario
Used
qualitative
methods in
survey design
and standalone
projects
Called focus
groups for
questionnaire
and pretesting
instruments
using CATI
software
Customer
ServiceTechnical
Support
May 2015June 2015
Rakuten
Kobo Inc.
/Innovative
Vision
Toronto,
Ontario
Provided
unparalleled
support via
CCA software
Troubleshot

technical
problems
experienced
by
customers.
Followed up
unresolved
incidents
using
RightNow
software
Worked
closely with
specialized
technical
teams
Customer
Service
Representat
ive
August 2014
to September
2014
Market
Probe
Toronto,
Ontario
Performed
outbound
calls to
existing
customers to
evaluate their
satisfaction
with RBC
bank.
Followed
project
specifications
and
maintained
confidentialit
y of all
collected
data.

Teaching Aid Volunteer

June 2013 to August 2013
Common Thoughts Initiative Corporation (C.T.I.C) Toronto, Ontario
Used variety of teaching techniques such as PowerPoint presentations and
graphic illustrations in order to avoid Culture shock to newcomers in
Toronto.
Organized indoors and outdoors activities like drawing, dancing, indoor
obstacle course for children.
Provided French/English translation services for Francophone.
Customer Service Representative
January 2008 to September 2009
MAHIMA Douala, Cameroon
Answered telephone inquiries from customers and stores regarding the
status of units and other service issues.
Assisted customers with returns, purchasing store protection plans and
service packages.
Performed filing, data management, drafting and editing short office
memos.
Call Center Agent (Holiday Internship)
June 2008 to September 2008 Comeci SA Douala, Cameroon
Collected customer feedback and made process changes to exceed
customer satisfaction goals.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through
clear communication.
Properly directed inbound calls in phone queues to improve call flow.