User Manual for applying new service connection through Website:In the Web portal of the utility, facility

of online application for new service connection for load up to 125

KVA is available.
Following steps need to be followed by the intending consumer for applying new connection:
A.

Quotation Calculator:The quotation calculator tool is available to have the idea of the total financial involvement of
service connection according to the load applied.
a) In Quotation Calculator Tool, the user has to enter only the no. of equipments to get the total
wattage of load. If there is any gadget / equipment not present in the list, user is requested to
enter the total wattage in the option Others.
b) Applicant shall have to select the type of consumer (domestic/commercial) depending upon the
requirement, category (rural/urban) and the connection phase.
c) As per service connection procedure of WBSEDCL, intending consumer may opt for purchase of
meter in no. of instalment and in that case user shall have to option Yes and no. of
instalment. Intending consumer may opt for Meter as rental basis and for such case, user shall
have to option No.
d) By Clicking on the link provided below, detail approximate breakup of the payable service
connection and Security Deposit charges will be displayed.

B.

User Registration :For Online application of new service connection, user has to register himself through a simple self
registration process by giving Name, user ID (of his/her choice), email ID and mobile No. The
system generated password will be displayed in the screen and as well as mailed to the user at the
given mail id.

C.

Log in and Onward Process :Step-1.

User needs to log in the system with user ID and password. After successful login, applicant may
change his / her password. In the application page, applicant needs to select the area/district where
he/she belongs. After selection, the list of the Customer Care Centre will be displayed from where
user need to select the right Customer Care centre. User is requested to click on the link provided
here as tips.
Step-2
User needs to fill up all the details provided in the application page and submit the same.

Tips :
Customer Care Centre : User can check nearby locality and get their Customer Care Centre. Users
Customer Care Centre might be same as them. For more information, user can contact toll Free
Numbers (available in website).
Rural / Urban : Generally locality covered under Municipality are considered as Urban area.

One application no. will be generated for new connection application in single phase for
Domestic & Commercial categories of intending consumer with connected load up to 6 KW.

One reference no/acknowledge no. will be generated for applications with parameters
other than mentioned above.
Intending consumer shall contact to the Customer Care Centre/Regional Office of WBSEDCL
with the reference no/acknowledge no for further processing.

Step-3
Instant quotation for service connection will be generated for the intending consumer having
application no. and he may download the quotation letter.
Step-4
The quotation amount may be paid through e-payment gateway in net-banking/debit/credit card
mode in the WBSEDCL Web portal and may download the payment receipt or alternatively
applicant may deposit payment at concerned Customer Care Centre.
Step-5

The service connection activity will be taken over by the utility.

Intending consumer is requested to download the application form (Procedure A).

Application duly filled in along with document(s) of bonafide occupation or ownership of a
premises through any one of the documents such as Passport / Voter Identity Card / Rent
Bill / Rent Control Challan / Telephone Bill / Municipal or any other Tax Bill / any other
documents issued by any Ministry or Department of Government showing his occupancy of
the premises applied for may be handed over to the authorised representative of WBSEDCL
at the time of effecting service connection.

Step-6
The intending consumer may check the status of his/her application in the Website at any point of
time after login with the valid credential.