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Jaikesh J.J.

Professional Summary:

Mr. Jaikesh has over eight years of comprehensive experience in the IT industry. He has proven
expertise in Cisco IP Telephony, VoIP & converged networks, Unity Unified messaging,
Microsoft networking environment, data networking (LAN/WAN) and Call Center Solutions.
Mr. Jaikesh has exemplary Customer Communication skills in providing high quality technical
support. He also has experience in design, implementation and troubleshooting of LAN/WAN
technologies, Windows 2000 Administration, Network Analysis, IP Telephony, IP Routing and
Routing Protocols at the Enterprise level. He also has experience in implementation and
troubleshooting in the entire Cisco AVVID Portfolio. Mr. Jaikesh has good communication skills
and does well in a team.

Technical Skills:

Operating Systems: Windows 98/2000/XP
Network services: HTTP, FTP, TFTP, DHCP
Routers: Cisco 2800, 3640, 2600, VG224, VG248
Unified Communication: Cisco CallManager 4.x, 5.x and 6.x, 7.x series, Voice
Interfaces like FXS, FXO, H.323, MGCP and SCCP, SRST
Configuration Cisco Platform: Cat3550, Cat2950, Unity,
Unity Connection
Networking: Windows 2000, IIS on 2000, DHCP, DNS, DFS, File
System, Windows 2000 Security, Defining User rights

Professional Experience:

IPsoft Inc IP Telephony Engineer September 2008 – Present

IPsoft is a global managed services company providing comprehensive IT infrastructure
management and business process outsourcing support services to corporations worldwide. The
company is headquartered in New York City, with offices in San Jose, CA; London; Amsterdam;
Frankfurt; Stockholm; and Bangalore.

IPsoft is a full-service Managed Service Provider (MSP), providing Hosting, Remote Monitoring
and Management, Help Desk, Communication Services (including IP Telephony), WAN
Acceleration, Utility Computing, and Virtualization service offerings. IPsoft also provide
Application Development, Consulting Services, and Systems Integration services aligned with
the needs and goals of Managed Services customers.

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:
Mr. Jaikesh was involved in providing network solutions and technical support for various
clients of IPsoft.

• Involved in management of IP telephony, VoIP, Voicemail Systems and Voice Gateways for
various sites across the world.
• Involved in Cisco Remote Operations Support (CROS).
• Determine & resolve general IPT problems, configuration issues & manage change request
logged for configuration change.
• Communication with client’s globally across Asia Pacific, Europe and United States on voice
related issues on Unified Communications/ Cisco IP Telephony.
• Provide support to provision engineers and complete commissioning test on new
• Providing detail analysis report including faulty equipment replacement and diagnosis
outputs to field engineer & technical support group to assist them in resolving the incident.
• Manage escalation of the cases where SLA has been not met with the respective team
managers following the escalation matrix.
• Involved in hiring people to the skill requirement.
• Manage the Service Delivery of the Service Line / Scope of Service Assurance.
• Manage & Report metric of the Employee Performance.
• People Mgmt – Motivation, Skill Development, Career Development and Service Planning
• On-Boarding / Off-boarding of Employees.

Wipro Infotech Engineer, Voice Support March 2008 – September 2008

Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East
and Asia-Pacific - offering integrated IT solutions. Wipro Infotech is a part of USD 5 billion
Wipro Limited (NYSE:WIT) with a market capitalization of USD 24 billion. Wipro Infotech was
the first global software company to achieve Level 5 SEI-CMM, the world's first IT company to
achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM.

Mr. Jaikesh was involved in providing network solutions and technical support for various
clients of Wipro Infotech.

• Involved in configuration, troubleshooting and management of IP telephony, VoIP,
Voicemail Systems, Voice Gateways and Switches for various sites across the world.
• Trained user and administrative level users in utilization of Call Manager and Unity.
• Addressed Performance Bottlenecks and ensured maximum network uptime

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:
Assyst India Pvt Ltd, Kochi IP Telephony Specialist Sep 2005 – March 2008

Advanced Software Systems Inc. (ASSYST) is a Global IT Services company commenced its
global operations in 1994. ASSYST International Pvt. Ltd., the wholly owned subsidiary of ASSYST
INC, operates in synergy with the parent organization. ASSYST provides a host of services round
the clock including managing infrastructure, databases, custom applications and commercial
applications for our clients. ASSYST supports a diverse and illustrious set of clients in its efforts to
leverage the optimal use of existing and emerging technologies. ASSYST is assessed at SEI-CMMI
level 3. Currently ASSYST is undergoing an assessment at level 5. Assyst is headquartered in
McLean, Virginia; has international offices in Asia Pacific, the Middle East and India, and
leverages existing and emerging technologies to support a diverse and illustrious set of clients
across various domain verticals.

Mr. Jaikesh was involved in providing network solutions, technical support and training on Cisco
VoIP Networks for various clients like Indian Navy (Naval School for Information Warfare and
Communication), Indian Coast Guard, and in-house IP Telephony infrastructure management.
• Involved in design and implementation of IP telephony, VoIP, Voicemail Systems, Voice
Gateways and Switches for various sites across the country
• Involved in Installation and Configuration of IP Telephony – Call Manager, IP Phones, Dial
Plans etc
• Involved in Installation, Configuration and Maintenance of LAN/WAN devices, Voice
Gateways, Voice Modules, High and Low end Switches
• Configuring and troubleshooting protocols like DHCP, DNS, and Network Protocols like
• Single handedly conceived, designed and implemented unified communication lab
(convergence lab) for Centre for Naval Communication and Electronic Warfare using Cisco
unified communication (AVVID)
• Ensured quality of service and expediency while deploying IT solutions such as Voice over
IP using Cisco CallManager and Unity Unified Messaging to provide Ethernet convergence
• Ensured technical competency of personnel by developing and implementing training

Amadeus India Ltd, New Delhi Network Engineer June 2004 – Aug

Amadeus is an IT solution provider for airline which includes sales and reservation platform
concept for airlines.
• Involved in In-house Network Management, anchoring all pre and post installation activities
and rendering quality services
• Involved in Network Administration of Windows networks and involved in Network Design
and Implementation for customers, using various products

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:
Hindustan Soft Education Ltd, New Delhi System Administrator Nov 1999 – May 2004

This was an educational Institute offering Professional Computer courses for diversified types of
students across the state.
• Involved in implementation and management of Active Directory Service and DHCP
• Addressed Performance Bottlenecks and ensured maximum network uptime

Education and Training:

Post Graduate Diploma in Hardware & Networking [JCHNP] from JETKING Infotrain Ltd, New
Graduation in Bachelor of Arts (Statistics & Economics) from University of Kerala
Pursuing PGDIT from SCDL, Pune
Pursuing MBA from Indira Gandhi National Open University, New Delhi

Certificates, Awards and Achievements:

Cisco Certified Voice Professional [CCVP]
Cisco IP Telephony Operations Specialist [CIPTOS]
Cisco Certified Network Associate [CCNA]
Microsoft Certified Professional [MCP]
Awarded Galaxy Best Delivery Team Member from Wipro Infotech
Best Trainer Award from Center for Naval Communication and Electronic Warfare.
Participated in a National Seminar organized by Indian Navy on Communication and Next
Generation Networks and presented a paper on Next Generation Networks – Unified

Personal Details:

Date of Birth 18th May 1980
Nationality Indian
Sex Male
Marital Status Married
Religion Hindu
Passport Number E4077419
Passport Expiry 23-01-2013

Present Address JAIKESH J.J Private Tel.: +91-9611582737
(Residence) Flat # B604, B - Block
Orchid Park Apts
Seagahalli, White Field E-mail:

City Bangalore

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:
Zip (Post Code) 560067
Country India

Home Address Trikarthika Home Tel.:
(Permanent) Pannivizha
Adoor P.O
City Pathanamthitta
Zip (Post Code) 691523
Country India

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email: