You are on page 1of 5

Jaikesh J.J. Professional Summary: Mr. Jaikesh has over eight years of comprehensive experience in the IT industry.

He has proven expertise in Cisco IP Telephony, VoIP & converged networks, Unity Unified messaging, Microsoft networking environment, data networking (LAN/WAN) and Call Center Solutions. Mr. Jaikesh has exemplary Customer Communication skills in providing high quality technical support. He also has experience in design, implementation and troubleshooting of LAN/WAN technologies, Windows 2000 Administration, Network Analysis, IP Telephony, IP Routing and Routing Protocols at the Enterprise level. He also has experience in implementation and troubleshooting in the entire Cisco AVVID Portfolio. Mr. Jaikesh has good communication skills and does well in a team. Technical Skills: Operating Systems: Network services: Routers: Unified Communication: Windows 98/2000/XP HTTP, FTP, TFTP, DHCP Cisco 2800, 3640, 2600, VG224, VG248 Cisco CallManager 4.x, 5.x and 6.x, 7.x series, Voice Interfaces like FXS, FXO, H.323, MGCP and SCCP, SRST Configuration Cisco Platform: Cat3550, Cat2950, Unity, Unity Connection Windows 2000, IIS on 2000, DHCP, DNS, DFS, File System, Windows 2000 Security, Defining User rights

Networking: Professional Experience: IPsoft Inc

IP Telephony Engineer

September 2008 – Present

IPsoft is a global managed services company providing comprehensive IT infrastructure management and business process outsourcing support services to corporations worldwide. The company is headquartered in New York City, with offices in San Jose, CA; London; Amsterdam; Frankfurt; Stockholm; and Bangalore. IPsoft is a full-service Managed Service Provider (MSP), providing Hosting, Remote Monitoring and Management, Help Desk, Communication Services (including IP Telephony), WAN Acceleration, Utility Computing, and Virtualization service offerings. IPsoft also provide Application Development, Consulting Services, and Systems Integration services aligned with the needs and goals of Managed Services customers.

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:

Mr. Jaikesh was involved in providing network solutions and technical support for various clients of IPsoft. • • • •

• • • • • •

Involved in management of IP telephony, VoIP, Voicemail Systems and Voice Gateways for various sites across the world. Involved in Cisco Remote Operations Support (CROS). Determine & resolve general IPT problems, configuration issues & manage change request logged for configuration change. Communication with client’s globally across Asia Pacific, Europe and United States on voice related issues on Unified Communications/ Cisco IP Telephony. Provide support to provision engineers and complete commissioning test on new installations. Providing detail analysis report including faulty equipment replacement and diagnosis outputs to field engineer & technical support group to assist them in resolving the incident. Manage escalation of the cases where SLA has been not met with the respective team managers following the escalation matrix. Involved in hiring people to the skill requirement. Manage the Service Delivery of the Service Line / Scope of Service Assurance. Manage & Report metric of the Employee Performance. People Mgmt – Motivation, Skill Development, Career Development and Service Planning etc. On-Boarding / Off-boarding of Employees. Engineer, Voice Support March 2008 – September 2008

Wipro Infotech

Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific - offering integrated IT solutions. Wipro Infotech is a part of USD 5 billion Wipro Limited (NYSE:WIT) with a market capitalization of USD 24 billion. Wipro Infotech was the first global software company to achieve Level 5 SEI-CMM, the world's first IT company to achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM. Mr. Jaikesh was involved in providing network solutions and technical support for various clients of Wipro Infotech.
• •

Involved in configuration, troubleshooting and management of IP telephony, VoIP, Voicemail Systems, Voice Gateways and Switches for various sites across the world. Trained user and administrative level users in utilization of Call Manager and Unity. Addressed Performance Bottlenecks and ensured maximum network uptime

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:

Assyst India Pvt Ltd, Kochi

IP Telephony Specialist

Sep 2005 – March 2008

Advanced Software Systems Inc. (ASSYST) is a Global IT Services company commenced its global operations in 1994. ASSYST International Pvt. Ltd., the wholly owned subsidiary of ASSYST INC, operates in synergy with the parent organization. ASSYST provides a host of services round the clock including managing infrastructure, databases, custom applications and commercial applications for our clients. ASSYST supports a diverse and illustrious set of clients in its efforts to leverage the optimal use of existing and emerging technologies. ASSYST is assessed at SEI-CMMI level 3. Currently ASSYST is undergoing an assessment at level 5. Assyst is headquartered in McLean, Virginia; has international offices in Asia Pacific, the Middle East and India, and leverages existing and emerging technologies to support a diverse and illustrious set of clients across various domain verticals. Mr. Jaikesh was involved in providing network solutions, technical support and training on Cisco VoIP Networks for various clients like Indian Navy (Naval School for Information Warfare and Communication), Indian Coast Guard, and in-house IP Telephony infrastructure management. • Involved in design and implementation of IP telephony, VoIP, Voicemail Systems, Voice Gateways and Switches for various sites across the country • Involved in Installation and Configuration of IP Telephony – Call Manager, IP Phones, Dial Plans etc • Involved in Installation, Configuration and Maintenance of LAN/WAN devices, Voice Gateways, Voice Modules, High and Low end Switches • Configuring and troubleshooting protocols like DHCP, DNS, and Network Protocols like TCP/IP • Single handedly conceived, designed and implemented unified communication lab (convergence lab) for Centre for Naval Communication and Electronic Warfare using Cisco unified communication (AVVID) • Ensured quality of service and expediency while deploying IT solutions such as Voice over IP using Cisco CallManager and Unity Unified Messaging to provide Ethernet convergence • Ensured technical competency of personnel by developing and implementing training programs Amadeus India Ltd, New Delhi 2005 Network Engineer June 2004 – Aug

Amadeus is an IT solution provider for airline which includes sales and reservation platform concept for airlines. • Involved in In-house Network Management, anchoring all pre and post installation activities and rendering quality services • Involved in Network Administration of Windows networks and involved in Network Design and Implementation for customers, using various products

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:

Hindustan Soft Education Ltd, New Delhi

System Administrator

Nov 1999 – May 2004

This was an educational Institute offering Professional Computer courses for diversified types of students across the state. • Involved in implementation and management of Active Directory Service and DHCP • Addressed Performance Bottlenecks and ensured maximum network uptime Education and Training: Post Graduate Diploma in Hardware & Networking [JCHNP] from JETKING Infotrain Ltd, New Delhi Graduation in Bachelor of Arts (Statistics & Economics) from University of Kerala Pursuing PGDIT from SCDL, Pune Pursuing MBA from Indira Gandhi National Open University, New Delhi Certificates, Awards and Achievements: Cisco Certified Voice Professional [CCVP] Cisco IP Telephony Operations Specialist [CIPTOS] Cisco Certified Network Associate [CCNA] Microsoft Certified Professional [MCP] Awarded Galaxy Best Delivery Team Member from Wipro Infotech Best Trainer Award from Center for Naval Communication and Electronic Warfare. Participated in a National Seminar organized by Indian Navy on Communication and Next Generation Networks and presented a paper on Next Generation Networks – Unified Communication Personal Details: Title Date of Birth Nationality Sex Marital Status Religion Passport Number Passport Expiry Present Address (Residence) JAIKESH J.J 18th May 1980 Indian Male Married Hindu E4077419 23-01-2013 JAIKESH J.J Flat # B604, B - Block Orchid Park Apts Seagahalli, White Field Bangalore Private Tel.: +91-9611582737 E-mail: Tel: City

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email:

Zip (Post Code) Country Home Address (Permanent) City Zip (Post Code) Country

560067 India Trikarthika Pannivizha Adoor P.O Pathanamthitta 691523 India Home Tel.:

Trikarthika, Pannivizha, Adoor, Pathanamthitta (Dt), Kerala – Ph: +91- 4734-220142 – Email: