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SOP
Classification, SOP Framework and SOP
Benefits.
Standard
Operating
Procedure
An Overview
Venkadesh Narayanan
Implementation: The developed SOPs are reviewed during this phase and several training sessions
are conducted to move the organization from the current state to the future state. This is also a change
management stage where the practices are corrected to attain a state of best-practices.
Continuous Improvement: SOP is not a static document, but rather a living document. It has to keep
abreast of the various development that undergoes in the industry. The situations when a SOP need
to undergo change are typically chance in customer preference or behaviour, changes in regulatory
framework, government policies, market dynamics or disruptions etc. The department or role
responsible for the SOP need to sense these need for changes and appropriately take action and
update the SOP. An SOP that is considered as done and no improvement is carried out has a very short
shelf life.
Benefits of Implementing SOP
SOPs are the documents that help organizations to make the best practices as a part of organizational
culture in performing the various processes, functions and activities. The macro-level benefits of SOP
are:
Well defined steps to perform a work
Standardization of activities irrespective of who is performing
Improved safety and security in operation
Best quality is delivered consistently in a repeated manner
Easy to train new joinees
Sets a standard on expected performance
Minimizing wastages in processes
A platform for continuous improvement
A document for management intentions in Court of Law.
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