Beruflich Dokumente
Kultur Dokumente
Course Outline
N
o
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2.
3.
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12.
Subject (MK)
Class
SKS/Hours per Week
:
:
:
Subject Description
During the teaching and learning process, students are equipped with
knowledge and ability to implement English in daily communication
supported by appropriate and accurate use of grammar.
Purpose of Study
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Materials
Notes
FRM.AAB.01.03.00
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Referensi Perkuliahan:
1. Richey, Rosemary. 2012. English for Customer Care. Oxford: Oxford University Press
2. Montgomery Works. 2007. Customer Service Training Curriculum. Maryland: A Montgomery
College Partnership Project
Assessment Criteria
Distribution of scores and scores conversion are based on academic guidelines of State Polytechnic of
Malang:
Scores (in
Numbers)
80<N 100
73 <N 80
65 <N 73
60 <N 65
50 <N 60
39 <N 50
39
Letters
A
B+
B
C+
C
D
E
Quality Scores
Equalities
4
3.5
3
2.5
2
1
0
Qualifications
Excellent
Very Good
Good
Moderate
Fair
Poor
Very Poor
FRM.AAB.01.03.00
2 dari 2