ELECTRICITY PROBLEMS: A CASE STUDY OF BHADERWAH

PROJECT REPORT
SUBMITTED TO THE BUSINESS SCHOOL, BHADERWAH CAMPUS,
UNIVERSITY OF JAMMU
FOR THE AWARD OF DEGREE OF
B.COM (HONOURS)
Under the supervision of:

Dr. Umesh Choudhary

Submitted by:

Aman Bali

THE BUSINESS SCHOOL, BHADERWAH CAMPUS,

UNIVERSITY OF JAMMU, BHADERWAH
2016
1

FIRST PAGE OF THE PROJECT REPORT:

Programme Code

B.COM (HONOURS)

Subject Name

PROJECT REPORT

Subject Code

BCH-206

Roll No

213070005

Bhaderwah Campus, University of Jammu.

TOPIC OF THE REPORT

Project Report submitted to The Business School, Bhaderwah Campus, University of Jammu in partial
fulfillment of the requirements for the award of the Bachelor of Commerce (Honors). I hereby declare
that this is my original work and has not been submitted elsewhere.

Signature of the Candidate

: _____________________________________________

Name of the Candidate

: ______________________________________________

Topic of the Research

: _Electricity Problems: A Case Study Of Bhaderwah___

Address

: _Mohalla: Khakha Nawan W. No. 17 Poonch________

_____________________________________________
_____________________________________________

Year

: _2016________________________________________

Certificate

Certified that the Project Report entitled (Topic of the Project) __Electricity Problems:___
_A Case Study Of Bhaderwah________________________________________________
________________________________________________________________________

Submitted by (Name of the Candidate) :_Aman Bali______________________________

is her/ his own work and has been done under my supervision.

It is recommended that this project be placed before the examiner for evaluation.

Signature of the Supervisor

: _________________________________________

Name of the supervisor

: _________________________________________

CONTENTS

Chapter No.

Title

Page

Chapter 1

Introduction

05-07

Chapter 2

Review of Literature

08-11

Chapter 3

Research Methodology

12-17

Chapter 4

Data analysis & Interpretation

18-35

Chapter 5

Conclusions & Suggestions

36-40

Bibliography

41-45

Questionnaire

46-50

Chapter 1
INTRODUCTION

Electricity
Electricity is a great gift to humankind of Modern Science. It has removed
darkness from the world and has blessed every sphere of human activity. Todays
life without electricity is almost impossible. Modern life has become so
mechanical that even for such small things in daily life we need electricity. The
television, radio, grinder, and heater all that we are using at home or work are
running only by electrical power. In these days, nothing a man can do is possible
without the use of electricity. A man in the present ages uses electricity in every
way possible. This research topic is about electricity conditions in Bhaderwah and
the problems face by the peoples of Bhaderwah.

Bhaderwah Town (pic courtesy www.bhaderwah.com)

Bhaderwah is a town in Doda district of Jammu and Kashmir state. Bhaderwah
valley is predominantly a mountainous town situated 80 km from Batote.
Bhaderwah is located on the foothills of middle Himalayas. The town is endowed
with breath-taking natural beauty which is why it is popularly called mini
6

Kashmir. Apart from having picture perfect scenic beauty due to beautiful forests,
there are many small streams flowing through various parts of the town. The
Halyan River flows through the main market of town.
The purpose of this Research is to find out the problems faced by the peoples by
Bhaderwah regarding the electricity. This Research will focus on the problems
faced by the local public and the department will be questioned whether they are
supplying the exact amount that is demanded by people or not. If not what are the
problems the department is facing. The department will be asked why there are so
many cuts in the Town and why there is short in the power supplied. The nature of
the topic is to find out the problems and give a suggestion to solve it. The nature of
the topic dictates the use of both pilot survey and the secondary survey. The data
will get collected by asking the department and the public. On the basis of the data
the Research will get finalized. Questionnaire will be given to both of them to find
out the four main purposes of the topic:
1.
2.
3.
4.

To study the electricity related problems faced by the people of Bhaderwah.

To study the infrastructure of the Electricity Department.
To study the functioning of the Electricity Department.
Suggestions from various people about improving the services.

Chapter 2
REVIEW OF LITERATURE

Review of Literature
8

The literature review is a text of scholarly paper, which includes the current
knowledge including substantive findings, as well as theoretical and
methodological contributions to a particular topic. Literature reviews are
secondary sources, and do not report new or original experimental work.
Susan Aldridge, Jennifer Rowley Problems in supplying electricity
Evaluate a methodology which was developed to measure public satisfaction
with significant components of the service experience delivered to people at
the City. Uses a questionnaire based survey to collect information on public
satisfaction. The methodology has two unique features: the Public Charter
informed the survey design; and the responses of the public were collected
with the help of a survey and by the data collected with the help of
questionnaires. Outcomes suggest that there remains some resistance to the
completion of questionnaire and both paper and pilot survey versions are
likely to continue to be necessary in order to achieve optimum response
rates. The methodology has identified specific aspects of the service
experience where there was either an absence of public satisfaction or the
level of public satisfaction was variable. These aspects have been further
explored with focus groups and fed into the quality plan for the City. A
negative quality model is proposed which may offer a framework for
response to different types of feedback from public.
Richard Brown, Gordon H.G. McDougall, Terrence Levesque Analysis
of Electronic Distribution Overhead to Underground Conversion.
The conversion of overhead electric power distribution facilities to
underground has been a topic of discussion in Florida for more than twenty
years. The topic studied, discussed and debated many times in the state,
9

municipal, and local levels. Overhead construction is the standard in Florida,

but all investor-owned utilities are required to have a process where
customers can opt to underground existing overhead service by paying the
incremental cost. For municipals and cooperatives, the decision to
underground is left to local citizen boards.
This report presents the results of a review of relevant previous
undergrounding studies done in Florida as well as literature on the subject
from throughout the US and around the world. This review finds out that the
conversion of overhead electric distribution systems to underground is
costly, and these costs are far in excess of the quantifiable benefits presented
in existing studies, except in rare cases where the facilities provide
particularly high reliability gains or otherwise have a higher than average
impact on community goals.
This study uses both primary and secondary surveys.
Sarah Darby, William Felsh The Electricity Demand Research
Project.

This literature review provides a context for understanding the Electricity

Demand Research Project (EDRP) trials, by looking at the results of
comparable experiments and trials around the world. It covers a broad range
of trials, but emphasizes those that have been carried out in the most real
life conditions. Qualitative findings are combined with the quantitative
results, in order to shed some light on the reasons behind different outcomes.
The review is set out intervention by intervention, with comments on
synergies. It also outlines four theoretical approaches to electricity demand
10

and consumption feedback, all of which have their uses when trying to
understand how people react to feedback.

The diverse trials and experiments summarized here, with their wideranging
results, illustrate that there are few single fixes to bring down demand.
They also point to the lack of a standardized approach to researching these
impacts (see EPRI 2009 for a systematic attempt to describe and rectify the
situation). However, there are useful general lessons to be learned. The most
significant single message is that improved feedback is necessary for good
understanding of energy use and effective action to reduce it, but not always
sufficient.

11

Chapter 3
RESEARCH METHODOLOGY

Research Definition
Research comprises defining and redefining problems, formulating,
hypothesis or suggesting; collecting, organizing and evaluating data; making
deduction and reaching conclusions; at last carefully testing the conclusions
to determine whether they fit formulating hypothesis.
Research Methodology
The process used to collect information and data for the purpose of making
business decisions. The methodology may include publication research,
interviews, surveys and other research techniques, and could include both
present and historical information.
12

 Justification of the study

The purpose of the study is to improve the supply of electricity in
Bhaderwah and to improve the services provided by the electricity
department. The study focuses on the problems faced by the local residents.
Objectives of the study
1.
2.
3.
4.

To study the electricity related problems faced by the people of Bhaderwah.

To study the infrastructure of Electricity Department.
To study the functioning of the Electricity Department.
Suggestions from various people about improving the services.

Tools and techniques used for analysis

Predominantly qualitative analysis techniques were used to evaluate the
information
Methodology
The proposed project Electricity Problems: A case study of Bhaderwah is
based on both primary data and secondary data. Primary data has been
collected with the help of questionnaire filled by the peoples of Bhaderwah
and also by interacting with the employees of the Electricity Department.
For secondary data various projects, case studies and internet were referred.
Primary Data
Primary Data are those data specially collected for problem in hand. In this
study, data were collected from primary sources in interacting with the
general public by survey method. These methods of data collection are quite
popular. These are the major methods of data collection in the research
study.
13

Some of which I used is as follows:

Questionnaire
Secondary Data
Secondary Data are those data, which are collected for some purpose other
than helping and solving the problem in hand.
Internet
Magazines
Previous Researches
Intranet
Development of Questionnaire
A questionnaire has been used to elicit the information from the local people
of Bhaderwah. The questionnaire has been prepared after in depth review of
literature and in consultation with experts, academicians, scholars and ethnic
people of the society.
9 statements are used to measure the demographic profile of the
people. (General Public 1-9)
5 statements are used to measure the electricity equipments used by
them at home. (General Public 10-14)
1 statement used to measure how they conserve electricity. (General
Public 15)
1 statement is used to know the suggestions of the public.
9 statements are used to measure the functioning of the department.
(Management 25-33)
6 statements are used to measure the infrastructure. (Management 3443)
20 statements are used to measure the problems faced by local
residents of Bhaderwah. (General Public 17-36)
14

 20 statements are used to measure the working of electricity

department. (Management 3-22)
Sample Unit
Sample unit is the local residents of Bhaderwah.
Sample Size

The sample size is 200.

Sample Technique
The technique used for sampling is Simple Random Sampling.
Statistical Tools
Mean
Standard Deviation
Scope of study
In the project there are many things that the study comprises.
The study can be used as a base for understanding the management of
the department. The findings of study can also be beneficial in
improving the department.
The data for the report can be used by the department to improve the
quality of services.
In can help the management to know the sentiment of the public.
Limitation of the study

15

The bias and hesitation of the customer may affect the analysis of the survey
in a significant manner.

Chapter 4
16

DATA ANALYSIS & INTERPRETATION

Structured Questionnaire has been used to elicit the information from the
public of Bhaderwah. The questionnaire has been prepared after in depth review of
literature and in consultation with experts, academicians, scholars and ethnic
people of the society.
9 statements are used to measure the demographic profile of the
people. (General Public 1-9)
5 statements are used to measure the electricity equipments used by
them at home. (General Public 10-14)
1 statement used to measure how they conserve electricity. (General
Public 15)
1 statement is used to know the suggestions of the public.

17

 9 statements are used to measure the functioning of the department.

(Management 25-33)
6 statements are used to measure the infrastructure. (Management 3443)
20 statements are used to measure the problems faced by local
residents of Bhaderwah. (General Public 17-36)
20 statements are used to measure the working of electricity
department. (Management 3-22)

The

following

research

findings

have

been

questionnaires:
Table 4.1: Gender Group.
GENDER
MALE
FEMALE

No. of People
163
37

18

revealed

from

200

Gender

Female; 16%

Male; 84%

From the table 4.1 it is revealed that majority of the public are Male.

The

following

research

findings

have

been

questionnaires:
Table 4.2: Age Group.
Age
20
21-30
31-40

No. of People
58
76
27
19

revealed

from

200

41 & Above

39

Age

41 & Above; 20%

>=20; 29%

31-40; 14%

21-30; 38%

From the table 4.2 it is revealed that majority of the public are in the age
between 21-30.
The

following

research

findings

have

been

questionnaires:
Table 4.3: Occupation Group.
Occupation
Student
Govt. Employee
Private Employee
Businessman
Agriculture

No. of People
33
23
34
41
23
20

revealed

from

200

Laborer
Any Other

21
25

Occupation

Any Other; 13% Student; 17%

Laborer; 11%
Govt. Employee; 12%
Agriculture; 12%
Private Employee; 17%
Businessman; 21%

Table 4.3 shows that majority of the public are businessman.

The

following

research

findings

have

been

questionnaires:
Table 4.4: Income Group.
Income
10000
11000-20000
20001-30000
30001 & Above

No. of People
60
30
55
55

21

revealed

from

200

Income

30001 & Above; 28%

>=10000; 30%

20001-30000; 28%

10001-20000; 15%

From the table 4.4 it is revealed that majority of the public are earning less
than 10000.
The

following

research

findings

have

been

questionnaires:
Table 4.5: Family Members Group.
No. of family members
1-2
3-5
6-10
More than 10

No. of People
60
46
38
56

22

revealed

from

200

Family Members

More than 10; 28%

FROM 6-10; 19%

FROM 1-2; 30%

FROM 3-5; 23%

From the table 4.5 it is revealed that majority of the public are having 1-2
family members.
The

following

research

findings

have

been

questionnaires:
Table 4.6: Qualification Group.
Qualification
Illiterate
High School
Graduate
Masters & Above

No. of People
36
70
33
61

23

revealed

from

200

250

200

Total; 200

150

100
High School; 70

Masters & Above; 61

50
Illiterate; 36

0
Illiterate

Graduate; 33

High School

Graduate

Masters & Above

Total

From the table 4.6 it is revealed that majority of the public are studying in
high school.
The

following

research

findings

have

been

questionnaires:
Table 4.7: Supply of electricity.
Time of light (in hours)
1-2
3-5
6-10
More than 10

No. of People
60
46
38
56

24

revealed

from

200

Time of Light

From 20-23; 2%

From 0-8; 35%

From 15-19; 34%

From 9-14; 29%

From the table 4.7 it is revealed that the supply of electricity is from 0-8
hours.
The

following

research

findings

have

been

questionnaires:
Table 4.8: Light cuts during summer.
No. of light cuts (in hours)
0-2
3-6
7 & Above

No. of People
41
84
75

25

revealed

from

200

Light Cuts
45%

From 3-6; 42%

40%

7 & Above; 38%

35%
30%
25%
From 0-2; 21%
20%
15%
10%
5%
0%
From 0-2

From 3-6

7 & Above

From the table 4.8 it is revealed that light cuts during summer are from 3-6
hours.
The

following

research

findings

have

been

questionnaires:
Table 4.9: Light cuts during winter.
No. of light cuts (in hours)
0-2
3-6
7 & Above

No. of People
17
65
118
26

revealed

from

200

Light Cuts
70%
7 & Above; 59%

60%

50%

40%
From 3-6; 33%
30%

20%
From
10% 0-2; 9%

0%
From 0-2

From 3-6

7 & Above

From the table 4.9 it is revealed that light cuts during winter are more than 7
hours.

The

following

research

findings

have

been

questionnaires:
Table 4.10: Electrical equipments at home.
No. of electrical equipments
5 & below
6-8

No. of People
35
78
27

revealed

from

200

9 & Above

87

Electrical Equipment
45%
40%

9 & Above; 44%

From 6-8; 39%

35%
30%
25%
20%
15%

5 & Below; 18%

10%
5%
0%
5 & Below
From 6-8
9 & Above

Table 4.10 shows that majority of the public own more than 9 equipment.

The

following

research

findings

have

been

questionnaires:
Table 4.10: Saving Electricity.
Saving Electricity
Yes
No

No. of People
177
23

28

revealed

from

200

Saving Elerctricity

Yes
No

Table 4.11 shows that majority of the public saves electricity.

Data Collected
(Frequency, Mean & Standard Deviation)
Statement for measuring the electricity
problems faced by the people of
Bhaderwah
You are satisfied with the electricity supplied

29

S
D
1
0

D
2

SD+
D

CS
3

A
4

SA
5

SA
+A

Mea
n

S
e

12

12

81

10
0

10
7

3.57 2
71 1

7
3.34 2
83 8

There are too much light cuts

38

39

73

81

88

There is a scheduled time for electricity

55

56

75

66

69

3.15 2
42 5

There is proper voltage of electricity

24

24

60

73

43

11
6

3.75 1
62
8

There is no damage to electrical equipment

44

44

63

69

24

93

3.45 1
27
6

There is proper voltage supply of electricity

during winters

37

38

63

67

32

99

3.55 1
22 3

There is proper voltage supply of electricity

during summers

33

35

63

83

19

10
2

3.51 1
74 5

There is proper voltage supply of electricity 29 91

during snowfalls

120

55

24

25

2.49 1
25
6

There is proper voltage supply of electricity 13 69

during rainfalls

82

63

41

14

55

2.98 1
01
7

There is fair charge for the amount of

electricity you are using

18

19

81

91

10
0

3.55 1
72 5

There is no fluctuation in electricity

supplied

23

24

59

76

41

11
7

3.78 1
11 9

There is no fluctuation in electricity

supplied during winters

23 94

127

55

28

28

2.56 2
72 0

30

There is no fluctuation in electricity

supplied during summer

32

32

59

74

35

10
9

3.68 2
66 3
8

There is no fluctuation in electricity

supplied during snowfall

22 77

99

67

34

34

2.70 2
15 3

There is no fluctuation in electricity

supplied during rainfall

93

95

78

27

27

2.79 2
1
2

There is 24 hour phone call service

available for customer

35

37

74

82

89

3.42 2
79 8

In case of fault, electrician is available on

call

32

36

52

76

36

11
2

3.68 2
66 1

Are you aware of electrician of your area

60

64

25

89

22

11
1

3.47 2
76 1

The behavior of the electrician in your area

is good

35

35

48

84

33

11
7

3.73 2
13 1

10 44

54

52

62

32

94

3.47 2
26 6

Complaint/Suggestion box available in

electricity department

31

Out of 200, 107 people agreed on statement 17 that they are satisfied with the
electricity supplied at their homes. This shows that the supply of electricity in

Bhaderwah is sufficient.
Out of 200, 88 people agreed on statement 18 that there are too many light cuts.
Out of 200, 75 people are not sure about the schedule of light. It shows that

people are not aware if theres a proper schedule for light or not.
Out of 200, 116 people agreed on statement 20 that there is proper voltage

supplied.
According to statement 21, 93 people out of 200 agreed that there is no damage

to electrical equipment.
Out of 200, 99 people agreed on statement 22 that there is proper voltage supply

of electricity during winters.

Out of 200, 102 people agreed on statement 23 that there is proper voltage

supply of electricity during summer.

Out of 200, 120 people dis-agreed on statement 24 that there is proper voltage

supply of electricity during snowfall.

Out of 200, 82 people dis-agreed on statement 25 that there is proper voltage

supply of electricity during rainfall.

Out of 200, 100 people agreed on statement 26 that there is fair charge for the

amount of electricity used.

Out of 200, 117 people agreed on statement 27 that there is no fluctuation in

electricity.
Out of 200, 127 people dis-agreed on statement 28 that there is no fluctuation in

electricity during winter.

Out of 200, 109 people agreed on statement 29 that there is no fluctuation in

electricity during summer.

Out of 200, 99 people dis-agreed on statement 30 that there is no fluctuation in

electricity during snowfall.

Out of 200, 95 people dis-agreed on statement 31 that there is no fluctuation in

electricity during rainfall.

Out of 200, 89 people agreed on statement 32 that there is 24 hours phone call

service available for customer.

Out of 200, 112 people agreed on statement 33 that in case of fault, electrician is

available on call.
Out of 200, 111 people are aware of the electrician in their area.
32

Out of 200, 117 people agreed on statement 35 that the behavior of the

electrician in their area is good.

Out of 200, 94 people agreed on statement 36 that there is suggestion box

available in electricity department.

A very few of the people of Bhaderwah has given suggestion.

Questionnaire (Management)
The information required in this questionnaire is for research purpose only and your valuable
opinion will help us in improving the quality of services provided by electricity department. Your
information will be kept confidential.

1. Name of the Department _____________Electricity Department____________________

2. Location/Address of the department __________Sub-District (Dandi) Bhaderwah_
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
3. Number of employees working in the department_138____________________________
4. Number of employees required in the department____Not answered_________________
5. Source of electricity_____________both_______________________ (local/outsourcing)
6. Total production of electricity_________90 volts (per household)___________________
7. Local demand of electricity in units____________180 volts (per household)___________
8. How many transformers are there in Bhaderwah______13_________________________
9. How many transformers are required in Bhaderwah_____not answered_______________
10. Is there any alternate solution if there is a fault in transformer____yes________________
11. How many spare transformers are there in Bhaderwah_________3__________________
12. How much units of electricity is supplied to Bhaderwah______not answered
_______
13. How much production units of electricity produced in Bhaderwah______ not answered__
14. How much electricity is being produced from the local electricity plant__ not answered _
15. Expect Sartingal the electricity is supplied from which supply station___Doda_________
16. What is the source of generating electricity in local plant______ not answered_________
_______________________________________________________________________
17. How much electricity is supplied from local electricity plant______ not answered _____
18. How many employees/workers are there in local plant______________17____________
19. Problems faced by the department in supplying electricity in Bhaderwah______________
____Less employees and people using heaters___________________________________
20. What are the problems faced by the department in supplying electricity during
winters_____________Snow________________________________________________
33

21. Any plans in improving electricity supply in winters _no, because during the winter the
wires breakdown__________________________________________________________
22. Any further plans for underground wiring system of electricity, if yes how much time it
will take to implement in Bhaderwah ___no plans for underground wiring syste,______
_______________________________________________________________________
_______________________________________________________________________
23. People are paying fares in due dates _________yes______________________________
24. Are people using electricity in unfair means ______yes, but very few________________

Note: S.A-Strongly Agree, A-Agree, CS-Cannot Say, D-Disagree, S.D-Strongly Disagree

S. No.
25

Statement
There is 24 hours light supply in local Hospitals

26

Electricity is supplied 24 hours in University

27

There is 24 hour supply of electricity during winters

28

There is 24 hour supply of electricity during summers

29

31

There are problems in supplying electricity in

snowfalls
There are problems in supplying electricity in
rainfalls
There is shortage of supply of Electricity

32

There is proper time management in the department

33

There are rules and regulations in the department

34

36

The wires installed for supplying electricity are in

good condition
There are employees appointed to improve the
department
Employees in Department getting proper salary

37

There is enough staff in the department for

30

35

34

SD

CS

SA

38

maintenance
There are qualified heads in the department

39

There is local electricity generating plant in

Bhaderwah (Sartingal)

40

There is 24 hour phone call service available for customer

41

In case of fault on call electrician is available

42

People are aware of the local electrician in their area

43

Complaint/Suggestion box available in the department

Any Suggestions: People must stop using heaters as it will help in the maintenance
of wires. As in case of heaters it causes damage to wires._____________________
__________________________________________________________________
__________________________________________________________________

35

Chapter 5
CONCLUSIONS & SUGGESTIONS

Conclusion:

From the following research and the conducted interviews with the general
public of Bhaderwah it is confirm that most of the people of Bhaderwah are
satisfied with the electricity supplied, and also they agreed that there are too much
electricity cuts. Many peoples are saying that they are now aware if theres any
scheduled time for electricity. Proper voltage of electricity is supplied in the town
except during the times of snowfall and rainfall. There is fair charge for the
electricity used. According to the public of Bhaderwah, there is fluctuation in
36

electricity only at the times during winter, snowfall and rainfall. Most of the people
are satisfied with the quality of services provided by the department.

Maximum households of the area arranged heavy stabilizers to boost up the

power but the poor man becomes the much sufferer who pays electricity bills for
normal satisfactory voltage of around 180 volts but gets electric supply lesser than
even 90 volts and he is unable to arrange stabilizer to cater his need. As for a
normal household only 90 volts is supplied but a normal households need 180
volts.

Residents of Bhaderwah said that unscheduled power cuts have thrown life
out of gear. Residents complain that though they pay power tariff as per the
curtailment schedule but power is not supplied in accordance with it. Electricity
plays hide and seek and is often disrupted for days. Unscheduled power cuts have
become a routine. Students are the worst sufferers as erratic power supply has
affected their studies. The local public then says that they are forced to study in
candlelight. Especially students from far off places are unable to perform well in
studies because of erratic power supply. The people of Bhaderwah said that if a
transformer damages it doesnt get repaired in weeks.

Many people said that the electricity department should take theirs meter
back and start supplying the electricity like the old times.

But the management has total different answers according to the survey the
management answer for some questions they said that they have 138 employees
working and the electricity is supplied from both local plant and other supply
37

stations. They said that they supply 90 volts per household but a normal household
demands for 180 volts. Management then pointed that they have 13 transformers
and 3 more as spare transformers but the public says if a transformer damages the
management takes about a week to repair it. Management then pointed out that
they have 17 employees in local plant, and they said they face problems in
supplying electricity like the wires are not in good condition and the people are
using heaters which cause damage to wires. The electricity department of
Bhaderwah currently has no further plans for underground wiring system. About
the fair payments the department is comfortable as the public are paying fares in
time. People are also using electricity in unfair means which also cause damage to
electrical equipment.

The department suggested that people must stop using heaters as it will help
in maintenance of wires. As in case of heaters it causes damage to wiring.

Suggestion:

The department needs more efficient workers.

Need of more transformers.
The wires must be installed underground.
o To save any damage during snowfall and rainfall.
Need more employees in local electricity plant.

38

After the whole research and surveys it is clear that the department isn`t
supplying enough electricity as a normal household demands. The department must
supply more electricity. As in case of more supplying the department need to
produce more as the more electricity is produced the more gets supplied.
A normal household gets 90 volts of electricity supplied when they need
180 volts its the half electricity supplied then the demand

The department must implement plans to the employees for the proper
maintenance of the department. Every resident of Bhaderwah town complains
about the hide and seek that electricity plays during winters, Electricity plays hide
and seek and is often disrupted for days. Unscheduled power cuts have become a
routine. The department says during winters due to rain and snow the poles and
wires break down as in case it gets hard to supply electricity. To improve this
department must start planning for underground wiring.
The department need more transformers as 1 of it damages it takes about a
week to repair it and also more efficient workers would do the trick. The
department needs more employees in the local electricity plant to produce more
electricity and supply more of it.

The public must also take a step and stop using heater to save the wires from
any kind of damage.

39

40

BIBLIOGRAPHY

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45

QUESTIONNAIRE

46

Questionnaire (General Public)

The information required in this questionnaire is for research purpose only and your valuable
opinion will help us in improving the quality of services provides by electricity department. Your
information will be kept confidential.

10. Is there 24 hour supply of electricity, if not tick the time of light
1. Name: __________________
2. Age
>20
21-30
31-40
41 & Above
3. Address ________________
_______________________
4. Gender
Male
Female
5. Occupation
Student
Govt. Employee
Private Employee
Businessman
Agriculture
Laborer
Any other ______

0-8 hours
9-14 hours
15-19 hours
20-23 hours
11. How many light cuts are there during summer
0-2 hours
3-6 hours
7 & above
12. How many light cuts are there during winter
0-2 hours
3-6 hours
7 & above
13. How many electrical equipments you are using in house
5 & Below

6. Monthly Income

6-8

>=10000 & Below

11000-20000
20001-30000
30001 & Above

7 & Above

7. Number of Family Members:

1-2
3-5
6-10
More than 10
8. Email Address (optional):
_________________

14. Tick the electrical appliances you own:

Television

Heater

Washing Machine

Air Conditioner

Geyser

Heating Rod

Computer

Fans

If other, ____________________________
15. Do you think saving electricity is good?
a) Yes

9. Qualification
Illiterate
High School
Graduate
Masters and above
47

b) No

16.

Do you conserve electricity, if yes; How____________________

___________________________________________________________

Note: S.A-Strongly Agree, A-Agree, CS-Cannot Say, D-Disagree, S.D-Strongly Disagree

S.n
o

Statement for measuring the electricity

problems faced by the people of Bhaderwah

17

You are satisfied with the electricity supplied

18

There are too much light cuts

19

There is a scheduled time for electricity

20

There is proper voltage of electricity

21

There is no damage to electrical equipment

22

There is proper voltage supply of electricity during

winters
There is proper voltage supply of electricity during
summers
There is proper voltage supply of electricity during
snowfalls
There is proper voltage supply of electricity during
rainfalls
There is fair charge for the amount of electricity you are
using
There is no fluctuation in electricity supplied

23
24
25
26
27
28

33

There is no fluctuation in electricity supplied during

winters
There is no fluctuation in electricity supplied during
summer
There is no fluctuation in electricity supplied during
snowfall
There is no fluctuation in electricity supplied during
rainfall
There is 24 hour phone call service available for
customer
In case of fault, electrician is available on call

34

Are you aware of electrician of your area

35

The behavior of the electrician in your area is good

29
30
31
32

48

SD

CS

SA

36

Complaint/Suggestion box available in electricity

department

Any suggestions ____________________________________________________

Thanks for helping us for the completion of our research

Questionnaire (Management)
The information required in this questionnaire is for research purpose only and your valuable
opinion will help us in improving the quality of services provided by electricity department. Your
information will be kept confidential.

1. Name of the Department____________________________________________________

2. Location/Address of the department___________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
3. Number of employees working in the department________________________________
4. Number of employees required in the department________________________________
5. Source of electricity________________________________________ (local/outsourcing)
6. Total production of electricity_______________________________________________
7. Local demand of electricity in units___________________________________________
8. How many transformers are there in Bhaderwah_________________________________
9. How many transformers are required in Bhaderwah______________________________
10. Is there any alternate solution if there is a fault in transformer______________________
11. How many spare transformers are there in Bhaderwah____________________________
12. How much units of electricity is supplied to Bhaderwah___________________________
13. How much production units of electricity produced in Bhaderwah___________________
14. How much electricity is being produced from the local electricity plant_______________
15. Expect Sartingal the electricity is supplied from which supply station________________
16. What is the source of generating electricity in local plant__________________________
_______________________________________________________________________
17. How much electricity is supplied from local electricity plant_______________________
18. How many employees/workers are there in local plant____________________________
19. Problems faced by the department in supplying electricity in Bhaderwah______________
________________________________________________________________________
20. What are the problems faced by the department in supplying electricity during
winters__________________________________________________________________
21. Any plans in improving electricity supply in winters _____________________________
22. Any further plans for underground wiring system of electricity, if yes how much time it
will take to implement in Bhaderwah _________________________________________
_______________________________________________________________________
49

_______________________________________________________________________
23. People are paying fares in due dates __________________________________________
24. Are people using electricity in unfair means ____________________________________

Note: S.A-Strongly Agree, A-Agree, CS-Cannot Say, D-Disagree, S.D-Strongly Disagree

S. No.
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43

Statement
SD
There is 24 hours light supply in local Hospitals
Electricity is supplied 24 hours in University
There is 24 hour supply of electricity during winters
There is 24 hour supply of electricity during summers
There are problems in supplying electricity in
snowfalls
There are problems in supplying electricity in
rainfalls
There is shortage of supply of Electricity
There is proper time management in the department
There are rules and regulations in the department
The wires installed for supplying electricity are in
good condition
There are employees appointed to improve the
department
Employees in Department getting proper salary
There is enough staff in the department for
maintenance
There are qualified heads in the department
There is local electricity generating plant in
Bhaderwah (Sartingal)

CS

There is 24 hour phone call service available for customer

In case of fault on call electrician is available

People are aware of the local electrician in their area

Complaint/Suggestion box available in the department

Any Suggestions: ___________________________________________________

__________________________________________________________________

50

SA

__________________________________________________________________
__________________________________________________________________
Thanks for helping us for the completion of our research

51