Jacqueline M.

Randolph-Brown
(313) 622-8921
puretouch07@yahoo.com

OBJECTIVE
Seeking to obtain employment within a company that is looking for a highly
motivated,creative, results-driven professional with great organizational skills to
meet challenging demands in retail,wholesale,clerical,customer service,telephone
switchboard,supervisory,management,assembly,line-work,or housekeeping

QUALIFICATIONS

• Liaison for new reps and particularly challenging calls as one of the company's primary mentors/
trainers of both new and established employees. .
• An unwavering commitment to customer service with the ability to build productive relationships,
resolve complex issues and win customer loyalty.
• 9+ years of experience providing quality customer service/support in busy call center environment
while operating 100+ multi-line duel console switchboard. Process clients' orders writing down
pertinent information.
• Stategic-relationship/partnership-building skills: listen attentively, solve problems creatively. Ability
to work independently, an excellent team player, motivated with the capacity to influence and lead.
Strong articulation and prioitization skills as well as interpersonal skills
• Self directed with the ability to handle multiple tasks, and work under pressure while meeting critical
deadlines. Ability to communicate effectively at all levels of work while servicing internal and external
guest. Use tact and diplomacy to find common ground to achieve win-win outcomes
• Maintain solid reputation for upholding high ethical standards while realizing corporate goals/
objectives. Process analytical and problem solving skills with a high attention to detail.

SKILLS AND ABILITIES

"Highly Motivated," "Strong Christian Values" Trust-Worthy" "Excellent Comunication Skills" with the
ability to speak publicly in front of large groups. "Ability to take the lead and also be directed". Adept
at solving complex personal and business related issues by properly addressing a situation and also
providing a solution to the situation while becoming a part of the solution/outcome. EX: While working
for Art Van Furnitures' largest location and Michigan's number one furniture retailor as a Switchboard
operator/customer service specialist I was the liaison between the company and the client and also
the company and the employee's. During sales orientation employee's were not trained to understand
that a guest on the telephone was just as important as a guest walking through the doors of the
building, they were not adiment about promptly returning phone calls or answering "available sales"
calls being paged to them over the intercom. As a result of this the company was losing business
and sales were declining. I approached one of the training managers and expressed my concerns
and offered to personally conduct a telephone seminar to all of the new hiree's as well as already
established employees' to inform them of the importance of responding to their names being called
over the paging system, returning messaging phone calls, and answering available sales calls. As a
result sales persons who did not have alot of clientale started writting more business by answering
available sales calls, there were more return guest because of the established relationship between
the guest and the sales person, and over all our guest felt more important because they were not left
on hold for long periods of time, or asked to leave a message. it pleases me to know that I personally
had a part in making this positive change happen. My most important skills and abilities are not gained
through courses and training, they are obtained by having morality and ethics. .
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Customer Service Specialist
• Deciplined Christian values, ethics, and morality,
• Provide quality customer service
• Expeditious, courteous, and professional.
• Ability to communicate effectively at all levels.
• Creative, results-driven professional
• Highly motivated
• Orginized

Pure Touch Trio (massage, fruit/candy designs)

• C.E.O. , Eutiprenuer,
• Prompt, effective, and dedicated
• Creative, talented, unique, and hard working
• experienced Myomassologist

EMPLOYMENT HISTORY

CUSTOMER SERV.REP./SWITCHBOARD OPER., 06/1999 - 11/2008

ART VAN FURNITURE, WARREN, MI
*Maintain 100+ multi-line switchboard*handle customer inquiries, complaints,& service
requests*responsible for expeditious, courteous,& professional handling of all in coming
calls*conducted new employee seminars*provided light typing and clerical tasks as
needed*responsible for directing calls to the appropriate staff members & for the accurate spelling of
telephone messages*answered questions & solved customer issues through negotiation resolutions
based on knowledge of company policy* acted as a liaison between company & client*performed
special projects & assume certain responsibilities as assigned by management*managed upset
customer conflicts & challenging situations*provided information about various services offered &
quality customer services*refunded employees when vending machines malfunctioned & reconciled
small cash refunds*liaison between company & vender.

ASSISTANT MANAGER, 01/1994 - 12/1999

SARA.S FASHION CLOTHING, DETROIT, MI
Established and monitored scheduling, staffing and payroll*maintained proper inventory controls,
facilitated inventory transactions and maintained compliance standards*ensured adherence of staff
members to all retail policies and procedures*monitored daily cash flow.

EDUCATION

Certificate of Completion - Myomassology

National Institute Of Technology, MI

Diploma - General Studies

Ferndale High School, MI

CERTIFICATES / LICENSES
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CERTIFICATE OF COMPLETION NATIONAL INSTITUTE OF TECHNOLOGY, MI

HONORS AND ACTIVITIES

Graduated from the National Institute of Technology Myomassalogy training achieving high honors
during the entire course. Created a non-profit organization "Teen Expressions" mentoring teenage
young men.
• MAGNA CUM LAUDE
• Presidents' list
• Deans list
• Motivator, speaker.
• Passionate

NOTES / OTHER INFORMATION

A true love assisting people. A strong passion for being creative and utilizing my God given talents
through the services of my company "Pure Touch Trio" offering my therapeutic massages, my
Gourmet Fruit Desigz, and my Kandi Kreationz

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