You are on page 1of 73

IMPORTANT!

BEFORE YOU START!!


This document contains features that will only work
with the latest version of ADOBE READER (version 11, XI or DC).
If you use an old version of ADOBE READER or other software such as Adobe Acrobat
or your web browser you may not be able to save/submit your work and
YOUR PROGRESS MAY BE LOST!
Click Here to Get the
Latest Version of

ADOBE READER

or go to: www.adobe.com/reader

If you currently have this document open in a different PDF software


please close it and re-open it in ADOBE READER before you continue.
To see what software &
version you are using
compare the info at the
top of your PDF software
window to the example
on the right.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 1 of 73
Page1of73

eot.edu.au

Express Online Training

AssessmentForm
SITHFAB201-ProvideResponsibleServiceofAlcohol
Tobecompletedonlyby

Maxime PICQ
Instructions
1.ReadtheCourseNotes-ClickHeretoDownload
Thisassessmentcontains4Sectionswhichcorrespondtothe4Elementsinyourcoursenotes.Read
thecoursenotestofamiliariseyourselfwiththecontentbeforebeginningtheassessment.

2.CompletethisForm
Completeeachquestioninthisassessmentformbygivingthemostcorrectanswer.Youcanstopat
anytime,"Save"thisdocumentonyourcomputerandresumeitlater.NB:Youarenotabletoprint
thisdocumentasitmustbesubmittedelectronically.

3.SubmityourAnswerstorsa.nsw@eot.edu.au

OnceyouhavecompletedALLofthequestionsinthisformpleasesavethefileasasTEXTfileby
goingtothe"File"menu,thenselectingeither"SaveAs.."or"SaveAsOther..."then"Text".
Thenemailthetextfiletorsa.nsw@eot.edu.auasanattachment.
Ourtrainerswillmarkyourassessmentandemailyoutheresultswithin4businesshours.Ifany
questionshavebeenansweredincorrectlyyouwillbeabletomakecorrectionsandresubmit.

Page 2 of 73
Page2of73

Page 3 of 73
Page3of73

Welcome
Welcometoyourcorrespondencecourseassessment.
Thisassessmentdocumenthasbeenspecificallycustomisedandlinkedtoyourstudenttrainingrecord.Thereforethisdocumentshould
notbesharedwithanyoneelse.Iftherearemultiplepeopleundertakingthetraining,theneachpersonshouldworkofftheirown
assessmentdocument.Forhelpwithmanagingteams,pleasecontactsupportwhowillbemorethanhappytoassist.
Thanksforchoosingtotrainbycorrespondencewithus!
Kindregards,
ExpressOnlineTraining

Declaration
Bysubmittingthisassessmentyoudeclarethat:
1.Theworksubmittedforthiscoursewasyourownwork.
2.Youhavereceivednoassistancefromanyone(coursetrainerexcluded)inthecompletionofthiscourseassessment.
3.Youhaveidentifiedyourselftruthfully
PleaseNote:ExpressOnlineTrainingmayrandomlycontactstudentsviaphonetoverifyregistrationdetails.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 4 of 73
Page4of73

Element1of4
ThissectionrelatestoElement1inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 5 of 73
Page5of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question1of8

Onlypeoplewhodrinkcanexperiencetheharmthatcanbeassociatedwithliquor
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
True
False

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 6 of 73
Page6of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question2of8

Liquorlawsdeterminewhichofthefollowing?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
WHEREliquorcanbesold
WHENalcoholcanbeconsumed
HOWliquorcanbesold
WHOcanconsumealcohol
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 7 of 73
Page7of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question3of8

LicenseesdoNOThaveanobligationundertheliquorlawsto
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Government and Community Concerns"
which is located in "Element 1" of your course notes.
Minimisetheharmassociatedwithliquorabuse
Encourageresponsibleattitudestowardsthesaleandconsumptionofliquor
Ensurethepatronsdonoteatunhealthyfood
Ensurethesaleandconsumptionofliquorcontributesto,anddoesnotdetractfrom,theamenityofcommunity
life

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 8 of 73
Page8of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question4of8

ThemainobjectiveoftheLiquorAct2007isharmminimisation.Whatarethree(3)examplesofharmthatcanbe
causedtothecommunitybyalcohol?List three (3) answers
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The Impact of Alcohol Abuse / Misuse on
the Community" which is located in "Element 1" of your course notes.
First the community can experience cars accident.
Secondly the community can experience properties damage.
Thirdly the community can experience execessive noise.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 9 of 73
Page9of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question5of8

Accordingtothe'NSWBureauofCrimeStatisticsandResearch'atleast$50Mayearis
spentrespondingtoalcohol-relatedcrimebywhichagency?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The Impact of Alcohol Abuse / Misuse on
the Community" which is located in "Element 1" of your course notes.
NSW POLICE FORCE

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 10 of 73
Page10of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question6of8

Listfour(4)keyagenciesinvolvedinregulationandenforcementoflicensinglawsandRSA.List four (4) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Key Agencies" which is located in "Element
1" of your course notes.
NSW Trade & Investment
NSW POLICE FORCE
DIRECTOR GENERAL
REGIONAL INFRASTRUCTURE

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 11 of 73
Page11of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question7of8

Whichone(1)ofthefollowingisNOToneoftherolesoftheNSWOfficeofLiquorGamingandRacing(OLGR)?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Key Agencies" which is located in "Element
1" of your course notes.
CollaboratewiththeNSWPoliceonharmminimisationandcompliancestrategies;coordinateandpromote
liquoraccords
Administeringtheresponsibleserviceofalcoholandresponsibleconductofgamblingtrainingschemes
Approveliquorlicenceapplicationsanddisciplinarymatters
ProvidefreeeNewsservicetoitsstakeholders,includingstaffandmanagersworkingintheliquorindustry.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 12 of 73
Page12of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element1of4|Question8of8

TocomplywithRSAyoumustrefuseservicetoanyoneundertheageof18.Listtwo(2)otherthingsyoumustdoto
ensureyoucomplywithRSA.List two (2) answers
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "What is RSA?" which is located in
"Element 1" of your course notes.
- Recognise the signs of impending intoxication and do not serve anyone at this point
- Do not serve anyone who arrives at your establishment already intoxicated

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 13 of 73
Page13of73

Element2of4
ThissectionrelatestoElement2inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 14 of 73
Page14of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question1of26

Licenceescanbeheldresponsiblefortheactionsoftheirpatronsoncetheyhaveleftthelicensedpremises
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Public Interest and Venue Conduct" which
is located in "Element 2" of your course notes.
True
False

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 15 of 73
Page15of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question2of26

OncecustomersleaveavenuethevenueisNOTresponsibleforthecustomers'noiseandbehaviourinthelocal
area
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Disturbance Complaints" which is located
in "Element 2" of your course notes.
True
False

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 16 of 73
Page16of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question3of26

Whatisthemaximumfinethatcanbegiventosomeonefoundsupplyingliquortoanintoxicatedpatron?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
2" of your course notes.
22 000$

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 17 of 73
Page17of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question4of26

NSWliquorlawsrequirelicenseesandstafftofollowanumberofprescribedstepstoavoidpenaltiesforpermitting
intoxication.WhichofthefollowingisNOToneofthosesteps?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
2" of your course notes.
Refusetoservetheintoxicatedpersonanymorealcohol
Asktheintoxicatedpersontoleavethepremises
Contact,orattempttocontact,thepoliceforassistanceinremovingtheperson
Contactthefamilyofthepatronsothattheycanremovethepatronfromthepremises

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 18 of 73
Page18of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question5of26

Whocanbeprosecutediftheyarefoundsupplyingliquortoanintoxicatedpatron?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication" which is located in "Element
2" of your course notes.
Management,staff,clubdirectors,volunteersandotherpatrons
Managementandstaffonly
Management,staff,andclubdirectorsonly
Management,otherpatrons-staffcannotbeprosecuted

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 19 of 73
Page19of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question6of26

Anintoxicatedperson:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
"Element 2" of your course notes.
Isalwaysdisorderly
MightNOThavebeendrinkingalcoholortakingdrugs
Isjudgedashavingbeenaffectedbyalcohol
Noneoftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 20 of 73
Page20of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question7of26

Somesignsofintoxicationinclude:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
"Element 2" of your course notes.
Muddledspeech,Drinkingalotofwater&Unabletoconcentrate
SlurredSpeech,Rudebehaviour&Droppingadrink
Pestering(annoying)others,LightingaCigarette&Havedifficultycountingmoney
SlurredSpeech,Unabletoconcentrate&Drinkingalotofwater

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 21 of 73
Page21of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question8of26

Forthepurposesoftheliquorlaws,apersonisconsideredtobeintoxicatedif:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Intoxication Defined" which is located in
"Element 2" of your course notes.
Theperson'sspeech,balance,coordinationorbehaviourisNOTnoticeablyaffected;butitisreasonable,to
believethattheyhaveconsumedtoomuchliquor.
Theperson'sspeech,balance,coordinationorbehaviourisnoticeablyaffected;anditisreasonable,tobelieve
thatthesechangesaretheresultoftheconsumptionofliquor.
Theyhaveabloodalcohollevelofover0.05%
Thepersonhashasconsumedmorethan2drinksperhourforover2hoursinarow.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 22 of 73
Page22of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question9of26

The''What'sYourPlanB?''drinkdrivingcampaignisaimedat:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Whats Your Plan B? NSW Centre
for Road Safety Campaign." which is located in "Element 2" of your course notes.
Gettingpeoplehomesafelyafteranightout
IncreasingrevenuefortheNSWPoliceService
EliminatingtheneedforRandomBreathTesting(RBT)units
Encouragingpeopletoavoiddrinking
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 23 of 73
Page23of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question10of26

The''DepartmentofHealthandAgingNationalBingeDrinkingCampaign''isaimedat:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Department of Health and Aging National
Binge Drinking Campaign" which is located in "Element 2" of your course notes.
Raisingawarenessoftheharmsandcostsassociatedwithdrinkingtointoxication
Deliveringpersonallyrelevantmessagestoencouragepeopletoassessandmodifytheirbehavour
Alloftheabove
Noneoftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 24 of 73
Page24of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question11of26

Whatarethestandardtradinghoursforhotelsandregisteredclubs(exceptvessels)?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Trading Hours" which is located in
"Element 2" of your course notes.
MondaytoSaturday-5amtomidnight,Sunday-10amto10pm
MondaytoSaturday-5amtomidnight,Sunday-middaytomidnight
MondaytoSaturday-middaytomidnight,Sundays-closed

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 25 of 73
Page25of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question12of26

WhichofthefollowingareacceptableformsofIDtoproveage?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Evidence of age" which is located in
"Element 2" of your course notes.
CurrentUniversityStudentCard
Passportfromanycountry
Motorvehiclelicencewhichhasexpiredlessthan3yearsago
MedicareCard
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 26 of 73
Page26of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question13of26

Whencheckingacustomer'sIDyouwillneedtobeabletocalculatetheiragefromtheirbirthdate.Ifsomeone's
dateofbirthisthe28thofSeptember1995,howoldwilltheybeonthe1stofDecember2015?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Checklist for evidence of age" which is
located in "Element 2" of your course notes.
20 years old

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 27 of 73
Page27of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question14of26

Anexampleofapromotionthatisacceptableis:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Skullinggames
Drinkingfromtesttubes
Yardglasses(1.4litres)
FreeWater
Noneoftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 28 of 73
Page28of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question15of26

Considerthefollowingscenario:Apromotionalposterishungonthewalloutsideyourvenue.Theposterstates:
'Onefreealcoholicice-blockperpersonuponentry'.Whichofthefollowingstatementsistrue?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Theposterisunacceptableasitisadvertisingfreedrinks
Theposterisunacceptableasitisadvertisingalcoholiciceblocks
Theposterisunacceptable,butthepromotionof`happyhours`isacceptableundersomecircumstances
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 29 of 73
Page29of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question16of26

BanningOrdersmaybeinplaceforsomepatrons.WhichofthefollowingisNOTtrue?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Banning orders" which is located in
"Element 2" of your course notes.
Inimposingabanonapatron,theAuthoritymustbesatisfiedthatthatthepersonhasbeen
repeatedlydrunk,violent,quarrelsomeordisorderlyonorintheimmediatevicinityofthepremises.
ApersonbannedbytheAuthoritycommitsanoffenceiftheyattempttoenter,orremainin,thelicensed
premisestowhichtheorderrelates.
BanningOrdersaremadebypeoplewithadrinkingproblemtovoluntarilyexcludethemselvesfromlicensed
premises.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 30 of 73
Page30of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question17of26

Inimposingabanonapatron,theAuthoritymustbesatisfiedthatthatthepersonhasbeen:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Banning orders" which is located in
"Element 2" of your course notes.
Violentonorintheimmediatevicinityofthepremises
Disorderlyonorintheimmediatevicinityofthepremises
Repeatedlydrunkonorintheimmediatevicinityofthepremises
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 31 of 73
Page31of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question18of26

Whocanbeheldliablefortheoffenceofsupplyingalcoholtoapersonwhoisunder18yearsofage?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Minors" which is located in "Element 2" of
your course notes.
Licensee,staffandotherpatrons,includingminors
Licenseeandstaffonly
Management,staffandclubdirectors
Managementandotherpatrons-staffcannotbeprosecuted

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 32 of 73
Page32of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question19of26

Whatisthemaximumfinethatcanbegiventoanadultfoundsupplyingliquortoaminor?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Minors" which is located in "Element 2" of
your course notes.
11 000$

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 33 of 73
Page33of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question20of26
Considerthefollowingscenario:Youaredeliveringacartonofbeertoacustomer'shome.Theorderwaspurchased
andpaidforovertheinternetbycustomerwhohasprovidedproofofageandisover50yearsold.Whenyouarrive
atthecustomer'shousetheonlypersonavailabletoacceptthedeliveryisthecustomer'ssonwholooksasthough
theyare18or19yearsold.Whatshouldyoudo?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Remote Sales" which is located in
"Element 2" of your course notes.
Leavetheorderasthecustomerwhomadetheorderisknowntobeover18yearsofage.
Askforsomeidentification.Iftheidentificationconfirmsthatheis18orolderyoucanleavetheorderwithhim.
Nothing,itisillegaltodeliveralcoholtoacustomer'shome.Theymustpurchaseitinpersonatalicensed
premises.
DoNOTleavetheorderasthisisnotthepersonwhoorderedthealcohol.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 34 of 73
Page34of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question21of26

Whichofthefollowingisconsideredtobea''responsibleadult''foraminor?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Responsible adult" which is located in
"Element 2" of your course notes.
Anypersonovertheageof18yearswhocanproduceacceptableevidenceofage
Aparent,step-parentorguardianoftheminor
Anyrelativeovertheageof18

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 35 of 73
Page35of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question22of26

See'signNo.1'inthesectiontitled''RegulatedSignage''whichislocatedin''Element2''ofyourcourse
notes-Accordingtothissign:
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
"Element 2" of your course notes.
Peopleundertheageof18cannotenterlicensedpremesis
Itisillegaltoobtainalcoholonbehalfofapersonundertheageof18
Peopleundertheageof18mustnotworkinalicensedvenue
Itisillegaltoserveanythingtoapersonundertheageof18

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 36 of 73
Page36of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question23of26

Inwhattypeofvenuemustthe'MinorsAreaAuthorisationsign'bedisplayed?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
"Element 2" of your course notes.
In the Hotels

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 37 of 73
Page37of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question24of26

Ifyouwanttoobtaintherequiredsignageforalicensedvenue,whichorganisationshouldyoucontact?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Regulated signage" which is located in
"Element 2" of your course notes.
OLGR

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 38 of 73
Page38of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question25of26

Undesirableliquorproductscanbebannedfromsaleunderregulation.WhichoneofthefollowingisNOTafactor
indecidingiftheproductshouldbebanned?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Theyareconsideredtoappealtominors
Theyencouragerapidalcoholconsumption
Theyareconsideredtooexpensive.
Theyarelikelytobeconfusedwithsoftdrinkorconfectionery.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 39 of 73
Page39of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element2of4|Question26of26

Fromthefollowinglist,whichisanunacceptablepracticeorpromotionthatmayencouragerapidorexcessiveliquor
consumption?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Sale of Undesirable Liquor Products"
which is located in "Element 2" of your course notes.
Servingpatronshalfmeasuresofspiritsonrequest
Supplyingliquorinstandardisedquantitiesthatcanberecognisedbypatrons
Buyonegetonefreedeals
Havingnon-alcoholicandlowalcoholbeveragesavailable

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 40 of 73
Page40of73

Element3of4
ThissectionrelatestoElement3inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 41 of 73
Page41of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question1of14
HowmanystandarddrinksarethereareinthefollowingrecipeforLongIslandIcedTea?
15mlVodka,15mlGin,15mlRum,15mlTequila,15mlOrangeLiqueur,15mlBourbon,30mlLimeJuice,15ml
SugarSyrup,SplashofSodaWater,LemonWedgetoGarnish.
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
in "Element 3" of your course notes.
6

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 42 of 73
Page42of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question2of14

Howmanystandarddrinksarethereinanaveragerestaurantservingof150mlredwine?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
in "Element 3" of your course notes.
1
2.4
1.4to1.6
7to8

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 43 of 73
Page43of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question3of14

WhatisthelegallimitofBloodAlcoholConcentration(BAC)fordriversinAustraliawhohavenolicencerestrictions?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
"Element 3" of your course notes.
0.05 g/100 mL

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 44 of 73
Page44of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question4of14

Fromthefollowinglist,whatarethree(3)examplesofthelong-termeffectsofalcoholabuse?Select one (1) answer


Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
"Element 3" of your course notes.
Alcoholdependence,Sexualproblems,andRisktakingbehaviour
Cirrhosisoftheliver,Cancerofthemouth,andHeartmusclecontraction
Cancerofthemouth,Alcoholdependence,andSexualproblems
Sexualproblems,Cirrhosisoftheliver,andRisktakingbehaviour

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 45 of 73
Page45of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question5of14

Whichofthefollowingarethree(3)shorttermimpactsofexcessivedrinkingonasingleday?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Effects of Alcohol" which is located in
"Element 3" of your course notes.
Improvedsexualfunction,Stress,andHeartProblems
Risktakingbehaviour,Stress,andReducedriskoffalls
Risktakingbehaviour,Improvedsexualfunction,andHeartProblems
Risktakingbehaviour,Stress,andHeartProblems

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 46 of 73
Page46of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question6of14

Whichofthefollowingcanaffecthowapersonreactstoalcohol?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
which is located in "Element 3" of your course notes.
Medicalconditionssuchaspancreatitis
Mentalhealthproblems
Theuseofillicitorrecreationaldrugs
Ageoftheperson
Alloftheabove
Noneoftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 47 of 73
Page47of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question7of14

Listone(1)reasonwomenmightbemoresusceptibletotheeffectsofalcohol
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
which is located in "Element 3" of your course notes.
Women's body generaly thiner than men's body so it can affect how alcohol act on women.
Pregnant women should care about effect that alcohol comsuption may harm their foetus or babies.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 48 of 73
Page48of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question8of14
Considerthefollowingscenario:Ahealthy-lookingmalecustomerintheir20'swhohasnotshownanyprevious
signsofintoxicationsuddenlystartsswayingbackandforth,andlooksverytired.Theyvomitonthefloorandlook
liketheymightfallover.Youdonotbelievetheyhavebeenservedenoughalcoholtodirectlycausethese
symptoms.Whatelsemightthecustomerhaveconsumedwhichcouldhavecontributedtotheircondition?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "The effects of alcohol on different people"
which is located in "Element 3" of your course notes.
May the customer has consumed illicit drugs or meds.
Or may have health problem or food intake problem.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 49 of 73
Page49of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question9of14

Whichofthefollowingisequaltoone(1)standarddrink?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "What is a standard drink?" which is located
in "Element 3" of your course notes.
1glassofwine(100ml)
1canofmidstrengthbeer(3.5%)
1nipofspirits(30ml)
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 50 of 73
Page50of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question10of14

Howmanystandarddrinksarethereina375mlcanofmid-strengthbeer?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
"Element 3" of your course notes.
0.8
1
1.4
1.5

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 51 of 73
Page51of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question11of14
Considerthefollowingscenario:Youareworkingatabarwheretherecipeformixingapopulardrinkis'Pour30ml
ofCanadianWhiskey,thenfillglasstothetopwithgingerale'.Whichofthefollowingoptionsisthecorrectwayto
measurethe30mlofwhiskey?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
"Element 3" of your course notes.
Useafreeflowspiritpourerandcountto3
Useafreeflowspiritpourerwitha30mljigger
Useafreeflowspiritpourerwitha45mljigger
Usetheplimsolllineonaglass

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 52 of 73
Page52of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question12of14
Considerthefollowingscenario:JoeandMaryareoutforanightatarestaurant.BeforetheyordertheirfoodJoe
hasa375mlcanofmidstrengthbeerandMaryhasaglassofwhitewine.DuringtheirmealJoehas1morecanof
midstrengthbeerand2glassesofredwine,andMaryhas3moreglassesofwhitewine.Withdesserttheyboth
haveanipofcoffeeLiqueur.HowmanystandarddrinkshasMaryhad?(Roundtotheclosestwholenumber)
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Standard Drinks" which is located in
"Element 3" of your course notes.
4
5
7
9

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 53 of 73
Page53of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question13of14

Thisquestionfollowsonfromthelastquestion.WhymightMarybefeelingstrongereffectsofintoxicationthanJoe?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Factors that affect susceptibility to alcohol"
which is located in "Element 3" of your course notes.
Womentendtohaveasmallerbodysizethanmen,anddon'tprocessalcoholasquickly
MarymayhaveeatenmorethanJoe
Joemighthavehadacoffeetosoberup
Marymightbearegularalcoholdrinker

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 54 of 73
Page54of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element3of4|Question14of14

Whatdoesthe150mlplimsolllineonawineglassindicate?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Measuring Wine" which is located in
"Element 3" of your course notes.
One(1)standarddrink
Two(2)standarddrinks
Thestandard150mlvolumeofwinethatrestaurantsserveperglass
Theamountofwinethatwillkeepthepatronunderthe0.05drivingbloodalcohollimit

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 55 of 73
Page55of73

Element4of4
ThissectionrelatestoElement4inyourcoursenotes.
ClickHeretoDownloadCourseNotes
YoucansavethisPDFdocument(toaknownlocationonyour
computer)andresumeitlateratanytime.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 56 of 73
Page56of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question1of17

Listthree(3)strategiesyoucanusetopreventintoxication.List three (3) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
which is located in "Element 4" of your course notes.
Analyse the speech coordination of the customer.
Look at his balance.
Look at his behaviour

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 57 of 73
Page57of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question2of17

Listtwo(2)non-alcoholicdrinksyoucouldoffertoacustomer?List two (2) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
which is located in "Element 4" of your course notes.
Non alcoholic drinks & Water

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 58 of 73
Page58of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question3of17
Watchthevideotitled'RefusalofService'(page67ofyourcoursenotes).
Basedonthescenariointhevideo,ifthesecurityguardsuspectedthathehadbeenpresentedwithafakeID,what
methodscouldhehaveusedtoauthenticateit?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Strategies for Preventing Underage
Drinking, and Second Party Sales (including Evidence of Age)" which is located in "Element 4" of your course
notes.
Makesurethedocumentincludesahologramorothersecurityfeature
Feelaroundthephoto,birthdateandedgesofthecard,especiallyacardenclosedinplastic
(laminate)-wrinkles,bumpsandairbubblescouldmeanthedocumenthasbeenaltered
UseaUV/blacklightifyouhaveonetohelpidentifyfalseoralteredIDs
Comparethephotowiththepatronpresentingthedocument
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 59 of 73
Page59of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question4of17

Whatarethree(3)thingsthatshouldbeincludedinagoodHousePolicy?List three (3) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
- not serving minors or intoxicated patrons
- not conducting irresponsible liquor promotions
- promoting safe transport options to patrons

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 60 of 73
Page60of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question5of17

Whatisone(1)transportoptionyoucouldoffertoanintoxicatedpatron?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
You can propose him to Dial a Driver that he knows or a Taxi.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 61 of 73
Page61of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question6of17
Awelldressed,middle-aged,femalecustomerordersarumandcoke,butasksfortherumtobeadoubleshot
(60ml).Itisyourhousepolicytoonlyserveonenip(30mls)ofspiritsinmixeddrinks.Whatshouldyousaytoher
aboutthehousepolicyandthereasonsforit?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House
Policies" which is located in "Element 4" of your course notes.
Thehousepolicyarerulessetbythevenue,andtheyouarenotabletobreaktherules
Thehousepolicyisinplacetoensurethesafetyofthecustomersandthestaff
Accordingthehoursepolicyyoucanonlyserveasingle30mlshotofruminthedrink,butthecustomeris
welcometocomebackandrequestaseconddrinklaterintheevening.
Alloftheabove
Noneoftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 62 of 73
Page62of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question7of17

Whatarethetwo(2)typesofLiquorAccordsinNSW?List two (2) answers


Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Liquor accords and RSA" which is located
in "Element 4" of your course notes.
Precinct liquor accord and Local liquor accord.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 63 of 73
Page63of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question8of17

Ifitappearsthatadrinkmayhavebeenspiked-WhichofthefollowingshouldthedutymanagerorlicenceeNOT
do?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Drink Spiking" which is located in "Element
4" of your course notes.
Callanambulanceifthevictimisunconsciousorill
Makesurethevictimisinasafeplace
Clearthetablesothatnobodyelseaccidentallyconsumesthespikeddrink
Contactthepolice
Recordthedetailsoftheincident
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 64 of 73
Page64of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question9of17
Watchthevideotitled'RefusingEntrytoMinors'(page67ofyourcoursenotes).
Basedonthescenariointhevideo,ifthesecurityguarddecidestheIDhasbeentamperedwithormightbefake
whatactionshouldhetake?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Fake or altered identification" which is
located in "Element 4" of your course notes.
Contactthepoliceandrestrainthepatronuntiltheyarrive
Refuseentrytotheestablishmentandcontactthepolice
ConfiscatetheIDandthrowitinthebinsoitcannotbeusedagain
ConfiscatetheIDandsendittotheOLGRforinvestigation

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 65 of 73
Page65of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question10of17
Apatronwhohashistoryofbeingaggressive,causingdisturbances,andwhohasbeenaskedleavethepremises
onpreviousoccasionsisdrinkingatthebar.Hehasbeendrinkingsteadilyforthepastfewhoursandyouhave
noticedthatheisstartingtospeakinaloudandagitatedmanner.Heapproachesthebarandorders4shotsof
spirits.Whatshouldyoudo?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "Refusal of Service" which is located in
"Element 4" of your course notes.
Politelyrefusetherequest
Pointoutposters/signsbehindthebartoreinforceyourdecision
Useopen,non-threateningbodylanguage
Offerthemanon-alcoholicalternative
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 66 of 73
Page66of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question11of17

In'video3-RefusalofService'acustomerinsistsonbeingservedadrinkafterbeingrefusedservicebythebar
attendant.Whatdoesthebarattendantdotohandlethissituation?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
located in "Element 4" of your course notes.
The bar attendant should politely ask his manager to come and fix the problem.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 67 of 73
Page67of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question12of17
In'video3-RefusalofService',beforethemanagerasksthepatrontoleavethepremisesheusessomegood
techniquestocalmthesituation.Oneofthesetechniquesistouseopenbodylanguage.Listtwo(2)otherthingsthe
managerdoestomakesurethesituationdoesnotescalate:
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
located in "Element 4" of your course notes.
Manager can take appart the customer to not take all the attention.
Manager can propose him to come back later.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 68 of 73
Page68of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question13of17
In'video3-RefusalofService'anintoxicatedcustomerwhoisrefusedserviceandhasinsisteduponbeing
servedisreferredtothemanager.Whoelsemightyoureferthisissuetoifthemanagerisunavailable,orthe
customerbecomesaggressive?
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is
located in "Element 4" of your course notes.
Security staff.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 69 of 73
Page69of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question14of17
In'Video4-HousePolicy'acustomeraskstobeservedinawaythatconflictswiththevenue'shousepolicy.For
thisquestionassumethatthecustomerhasbecomeinsistentoraggressiveandneedstobegivenawarning.
Below,pleasewritewhatyouwouldsaytothecustomerinthissituation(makesuretocommunicateinaclearand
politeway,andpointoutthereasonsforyourdecisiontonotservethem).
Pleasetypeyouranswerintheboxbelow(Max1000characters):
Hint: This question refers to information found in the section titled: "Video 4 - House Policy" which is located in
"Element 4" of your course notes.
You indicate to the customer gently that you have house policies and you can't over serve him alcohol and you can also show the policites posters or/and tell him the
reasons. Obviously if its later than the legal serve time you show the customer the clock :).

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 70 of 73
Page70of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question15of17

Whichofthefollowingobservationscanhelpyoudetermineifacustomerisintoxicated?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "HOW ELSE TO DETERMINE IF
SOMEONE IS INTOXICATED" which is located in "Element 4" of your course notes.
Doesthepersonsmellofalcohol?
Howlonghasthepersonbeendrinking?
Wasthepersonaffectedbyalcoholwhentheyarrived?
Howmuchalcoholhaveyouseenthepersondrink?
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 71 of 73
Page71of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question16of17

Whenshouldyourefuseservicetoacustomer?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS
INTOXICATED" which is located in "Element 4" of your course notes.
Whenyouhaveproofthattheyareintoxicated
Whenyouhaveareasonablebeliefthattheyareintoxicated
Whentheyhavenotorderedanyfoodyet
Whentheyaredressedinawayyoufeelisinnapropriate

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 72 of 73
Page72of73

SITHFAB201-ProvideResponsibleServiceofAlcohol
Element4of4|Question17of17

Whichofthefollowingisrecommendedwhenrefusingservicetoacustomer?
Pleaseselectthemostcorrectanswerfromtheoptionsbelow:
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS
INTOXICATED" which is located in "Element 4" of your course notes.
Avoidemotionandinvolveddiscussions;
Useappropriateeyecontact;
Adjustspeakingpacetomatchthepatron's
Useshort,simplesentences
Alloftheabove

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

793823

eot.edu.au

Express Online Training

Finished?
OnceyouhavecompletedALLofthequestionsinthisformpleasesavethefileasasTEXTfileby
goingtothe"File"menu,thenselectingeither"SaveAs.."or"SaveAsOther..."then"Text".
Thenemailthetextfiletorsa.nsw@eot.edu.auasanattachment.
Ourtrainerswillmarkyourassessmentandemailyoutheresultswithin4businesshours.Ifany
questionshavebeenansweredincorrectlyyouwillbeabletomakecorrectionsandresubmit.

eot.edu.au

Express Online Training


RTO: 40592

This assessment is to be completed only by

Maxime PICQ

Page 73 of 73
Page73of73