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Isabel Melina Whaley

Curriculum Vitae
Address: 10917 West Lewis Avenue
Email: IsabelWhaley@yahoo.com
Contact Number: (623) 419-5676

Objective

To be a customer service manager for a major company in a multicultural ambience.

Education

Canyon Crest Academy, Del Mar, CA. USA: 2005-2006


Delhi Public School, New Delhi, INDIA: 2006-2007
The European School Of Goa, Arpora, INDIA: 2007-2008
GED, Chantilly, VA, USA: 2009, High School Diploma
Estrella Mountain Community College, Avondale, AZ. USA: 2012-2015
Business Student at ASU, Tempe, AZ. USA: 2014-Present

Employment History
Smart Revenue
Supervisors: Kristine Lamb-Stevens
Position: Ethnographer
Time period: January 2016 Present
Location: Various locations in Phoenix, AZ, USA
Contact: (203) 456-4831
Work Information: Systematically studying of people and cultures, conducting live

interviews and research in different grocery stores in Phoenix.


Farmers Insurance
Supervisors: Ryan Scruggs
Position: Marketer & Assistant
Time period: February 2015 - July 2015
Location: Peoria, AZ, USA
Contact: (623) 262-7031
Work Information: Collaboration and teamwork, customer focus and commitment to quality,
consultative sales, finding leads, evaluating and processing service requests for quotes,
following up with customers on service calls to ensure customer satisfaction, monitoring and

evaluating number of calls weekly, scheduling in person appointments, cold calls, promoting
Farmers, etc.
IQOR
Supervisors: Jackie
Position: Customer Financial Services for Verizon
Time period: June 2012 July 2013
Location: Tempe, AZ, USA
Contact: (800) 811-4214
Work Information: Answering hundreds of phone calls, taking ownership of calls transferred
by agents, transferring and escalating calls, solving customers problems, setting up
payment plans, receiving payments and helping customers with anything else they needed.
Sahara India Pariwar
Supervisors: Captain Luis Javier
Position: Corporate Flight Attendant
Time Period: January 2012 May 2012
Location: Santa Cruz, Bombay, India
Contact: capt.luis@airone.in or munish.lal@airone.in (+919312620011)
Work Information: Providing five star services to the VIPS on board. I was working with one
other flight attendant whom was training me and two Captains. I had many responsibilities
such as; managing the catering/menus, working with the ground handlers, supervising the
cleaners, setting/decorating the aircraft, securing passengers/cabin, cooking/plating elegant
meals for the passengers and Captains, etc.
Casino Carnival
Supervisors: Ryan DSouza
Position: VIP Hostess
Time Period: September 2011 January 2012
Location: Mandovi River, Panjim, Goa, India
Contact: ryan@casinocarnival.in or +919922503779
Work Information: My job ranged from many tasks mainly on the Casino Floor. Handling
VIPS cash chips when required, changing them for cash or to different denominations.
Mainly enhance a VIPS gaming experience, from the moment they enter the ship etc.
The Noble English Centre
Supervisor: Sheryl Fernandes
Position: Teacher
Time Period: July 2007 - November 2008
Location: Miramar, Goa, India
Contact: Sheryl.f9@gmail.com or 9823799449
Work Information: I taught students from Yemen how to speak English, it was very
interesting.
Bob Evans Restaurant
Supervisor: Frank Scalzo
Position: Host & Waitress
Time Period: January 2010 - June2010
Location: Chantilly, VA, USA
Contact: fscalzo@gmail.com or +1 5712717413
Work Information: I worked as a hostess, cashier and waitress in this family restaurant.

Achievements

Associates in Science from Estrella Mountain Community College


Honors College Student at Estrella Mountain Community College
Awarded Maricopa Foundation Scholarship April of 2015
PHI THETA KAPPA Honor Society since April of 2015

Languages

Fluent in English, Spanish and some Hindi

Interests

Traveling, Languages, Cultures, Inspiring others, Socializing, Helping people and


animals, Teaching, Translating, Networking, Events, Modeling, Acting, Music