Hotel Name

Location:
House:
Concept:
Segment:
Start Date:
End Date:
Auditor:
Type of Audit:

Breakfast
Health & Safety
Housekeeping Mgmt
Reception
Room 1
Room 2
Room 3
Room 4

Audit #:
Previous Audit Date:
Previous Audit Score:
General Manager:
Duty Manager:
Area Manager:
Last Renovation Date:
Type of Redo:

Room 5

Passed Available Percent

0
307
0.0%
0
275
0.0%
0
318
0.0%
0
682
0.0%
0
161
0.0%
0
161
0.0%
0
161
0.0%
0
161
0.0%
0
161
0.0%

Final Score:

2387

0.0%

Notes:
Was GM on Property?

AUDIT COMPARISON

GM involved in audit process?

GM at Wrap Up?
Completed Breakfast with:
Completed Reception with:
Completed Housekeeping with:

Current

Previous

Variance

Breakfast
Health & Safety
Housekeeping (w/ Rooms)
Reception

0.0%
0.0%
0.0%
0.0%

0.0%
0.0%
0.0%
0.0%

0.0%
0.0%
0.0%
0.0%

TOTAL

0.0%

0.0%

0.0%

Final Review with:

Time of breakfast:
# Breakfast Customers:
Start Time:
End Time:

TI2003v3
Hospitality Now:

HOSPITALITY Now

0
1
2
3
4
5
6
7
8
9

10
11
12
13
14

HOSPITALITY Now

HOSPITALITY Now

Breakfast
Sub-Area:
Item # SOP Ref

Type

Cat

Pass

Breakfast: Steps of Service

Standard

Avail

B1

B1101

All

Please Wait to be Seated sign is posted

B2

B1101

All

Customer is greeted within 30 seconds

The welcome to the customer is warm,

friendly, prompt. Each customer is
acknowledged with eye contact and a smile.

Check if prepaid on breakfast sheet and

number for breakfast.

5
1

B3
B4

B101
B1101

All
All

B5

B106

All

Team members are clean, well groomed and

dressed to company standards. Names
badges to be worn.

B6

B1101

All

Show customers to correctly laid up table.

Waiting team member should point out menu.

Buffet procedures explained and customers
invited to help themselves.
5

Upon seating, order for tea/coffee should be

taken immediately, this should be served
within 2 minutes.

B7

B1101

All

B8

B1101

All

B9

B1101

Not HB S

Within 2 minutes of seating order is taken for

choice of white /brown toast or croissant

B 10

B1101/2

Not HB S

Choice of white/brown toast or croissant

should be offered, this should be delivered
within 5 minutes.

B 12

B1102

All

Tea is served to the table in teapots. (of good

quality and strength for the size of the pot)
1

B 13

B1102

Not HB S

Toast: warm & fresh, croissant: not

microwaved, toast in toast rack

All

At all times ensure that customers have

enough tea and coffee, toast, croissant and
that tables are regularly cleared.

Trad breakfast should be served within 10

mins of order being placed.

B 14
B 15

B1102/4
B1102

Not HB S

Notes

N/A

Plans & Actions

By Whom

Page 4 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

B 16
B 17

B 18

B1102
B1102

B1103

Not HB P

Cooked plated / buffet items contains all

specified / requested items. Products are
presented at correct temperatures and in line
with breakfast portion specs.

10

Not HB S

Offer appropriate accompaniments, I.e. and

sauces.

All

Team member should always check that the

breakfast is satisfactory within 2 minutes of
service for traditional and continental.

S
0

Ref
B 19

B 20

B 21

B 22

SOP Ref
B1106

B1105/6
& PO77

B1106 /
PO79

B1106

Type
HB

All

All

All

Cat

74

Sub-Area:

Breakfast: Steps of Service Billing (non prepaid guest)

Pass

Standard

Avail

Payment on arrival process is managed

quickly & efficiently (where permitted)

Team member presents the customer with a

Travel Inn breakfast docket / till generated bill
at the checkback stage where no POA
process
5

Customer is informed of how to pay and

payment is taken. Customers should not be
asked to pay in reception. Change, credit card
and/or VAT receipts to be given. (Receipts for
TI Biz Card will be not show a VAT no.)
5

Team member should wish customer "Thank

You" & "Goodbye" when passing team
members on leaving the restaurant.

B 23

B1002

Type
All

Cat

Sub-Area:
Pass

Standard

Avail

Music system is operating and playing at an

appropriate sound level.

1
1

B1002

All

B 25

B1002

All

Where available, air conditioning units and

heaters are functioning at correct settings.

Public toilets clean, stocked & checked

regularly.

All

By Whom

Due Date

Notes

N/A

Plans & Actions

By Whom

Due Date

25

Breakfast: Condition of Dining

Room / Customer Table

B 24

B607

Plans & Actions

Lighting is at appropriate level and in working

order.

B 26

N/A

10

Item # SOP Ref

Notes

Page 5 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

B 27

B607

All

Public toilets in a good state of repair. The

following applies: Toilet flush works, door
locks lock, loo seats not cracked or broken.

B 28

B607

All

Flooring clean, safe, free from debris.

B 29

B607

All

Furniture in good repair

B 30

B607

All

Furniture is clean.

B 31

B1104

Not HB P

Table mats (where in use), crockery& cutlery

are clean and set accordingly. Chairs must be
straight around table.
10

B 32

B1104

All

Mats (where in use), cutlery, crockery are in

good repair

B 33

B1104

HB

Clean cutlery, either rolled in napkin or placed

on top of napkin, to left hand side of setting
5

Salt & pepper, sugar bowl, milk jug, butter

dishes, jam dishes clean and min. stocked
level (HB will not have jam & butter on tables) 5

B 34

B1104

All

10

B 35

B1104

All

Salt & peppers, sugar bowl, milk jug, butter

dishes, jam dishes in good repair. (HB will not
have jam & butter on tables)
5

B 36

B1104

All

Place mat (if in use) & breakfast menu (min is

1 per table) clean, undamaged in position.
5

No vacuuming should be done in the

restaurant area during breakfast service
(except accidental spillage)

B 37

B1104

All

10

Item # SOP Ref

Type

Cat

74

Sub-Area:

Breakfast: Preparation - Buffet

Table Layout & Condition

Pass

Standard

Avail

B 38

B1109

Not HB P

Table is covered with clean cloth. (red

gingham)

B 39

B1109

Not HB P

3 tier display is featured in centre of table

All

An attractive clean basket should be used to

display cereals.

1
1
1

B 40

B1109

B 41

B1109

Not HB P

Attractive display of dust free, dried or silk

flowers on table.

B 42

B1109

All

Wicker bin with liner is placed adjacent to

table for empty cereal packs.

Notes

N/A

Plans & Actions

By Whom

Page 6 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

B 43
B 44
B 45

B1109
B1109
B1109

All
All
All

Cereal bowls, side plates with small napkins,

teaspoons, juice glasses - stocked and
available at all times on buffet.

Cereal bowls, unchipped side plates,

teaspoons, juice glasses in good repair.

Cereal bowls, side plates, teaspoons, juice

glasses: clean

10

B 46

B1109

All

Yogurts: in large bowl - iced or in ice-well.

Must be known brand / in date and available
at all times on buffet.

B 47

B1109

All

Cereals: (min of 6 varieties) to include: Coco

Pops, Special K, Weetabix & no-sugar Alpen.

Grapefruit segments: individual portions (Not

HB) / or in chilled Pyrex bowl w/grapefruit
bowls.(HB)
5

B 48

B1109

All

B 49

B1109

Not HB S

Orange / Grapefruit juice: in clean EHO jugs

with ice centers.

10

B 50

B1110

HB

Orange / Grapefruit juice: in clean dispenser

or EHO jugs with iced centers or temperatures
maintained.
10

B 51

B1109

All

Fresh fruit: min. of 3 types - no lemons

B 52

B1109

All

Granulated sugar shaker: clean and filled

B 53

B1109

Not HB S

Milks: Semi-skimmed & pasteurised, labelled.

In clean EHO jugs with iced centers.
10

B 54

B1110

HB

Milks: Semi-skimmed & pasteurised, labelled.

In clean dispenser & temperature maintained. 10

B 55

B1109

HB

3 - tier basket with butter / jam / marmalade.

B 56

B1003

All

Temperature of food is closely monitored. Hot

foods served hot ; cold foods served cold.
10

B 57

B1102 &
B1110
All

All products should be cooked / replenished

as appropriate to demand to ensure high
quality product and service.
0

Item # SOP Ref

Type

Cat

10
103

Sub-Area:

Breakfast: Kitchen Standards Buffet & Chef Presentation

Pass

Standard

Avail

Notes

N/A

Plans & Actions

By Whom

Page 7 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

B 58

B 59

B1108

B1108

HB

HB

Chef or dedicated team member (where

applicable): wearing correct, clean uniform &
name badge

Chef or dedicated team member (where

applicable) acknowledges all customers in a
friendly manner.

B 60

B1108

HB

Chef or dedicated team member (where

applicable) informally guides customers along
the fixed buffet/ around breakfast carts and
their contents.
5

B 61

B1102

HB

Fixed buffet / cartes are all set up as per Co.

layout standards

B 62

B1108

HB

Only de-shelled eggs from s/s containers are

used

Fixed buffet / cartes maintained clean & free

of debris

1
1

B 63

B1109

HB

B 64

B1108

HB

Chafing dishes are kept closed throughout

service (cartes only)

B 65

B1108

HB

Plate warmer switched on. Crockery is clean. 1

B 66

B1110

HB

Sauces in sachets are available. (minimum

brown & tomato)

Item # SOP Ref

B 67

B 68

PO93

Type
HB

B1108

HB

Total

Cat

25

Sub-Area:

Breakfast: Kitchen Standards Buffet Chef Hot Food Cooking

Pass

Standard

Avail

Rotary toasters - resting on solid surface,

'Caution hot' notice displayed.

Chef or dedicated team member (where

applicable) will produce a steady stream of
fresh toasted bread, white and brown. Fresh
croissants available & on display.

307

Notes

N/A

Plans & Actions

By Whom

Page 8 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Health & Safety

Item #

SOP Ref

HS 1

P065

HS 2

PO37 /
PO89

Type

All
All

Cat

Sub-Area:

Health and Safety: Standards

Pass

Standard

Avail

Fixed and Portable Panic Buttons in working

order. 6 monthly check is available.

10

Fire Log book fully complete and current in

safe with certificate

50

10

HS 3

PO92

All

Health & Safety manuals are available.

General Manager Receipt of Policy Record is
signed by current GM.

HS 4

PO92

All

Safety Record File must be in place.

10

Work Safe Board & Action Log: up to date,

signed and actions recorded. GM signs off,
area managers signs qrtly in action log &
board, action log current and up to date.

50

Accident book is accessible in the Travel Inn

& up-to-date.

20

20

HS 5
HS 6

PO92
P088

All
All

HS 7

H607 /
P089 / Fire
Safety 4B

All

Fire doors are not to be propped open with

wedges, hooks or other equipment such as
extinguishers. Electronically controlled fire
doors exempt. (electronically controlled fire
doors can be open)

HS 8

H&S 4N

All

Fire corridors / stairwells & exits are kept clear

at all times
20

All

Above each and every fire alarm point and in

telephone booths there should be a framed
fire notice (public and non public (non public
may not be framed))

20

H608 /
R608 / Fire
HS 10 Safety 4E
All

Emergency lights: above all corridor doors.

(Lit or red battery light illuminated).

20

HS 11 PO81

CCTV Camera/Video/control panel in

operation. Tape changed daily.

10

HS 9

PO12 / PO
39 / PO 89

All

HS 12 PO65

All

Disabled Alarms in full working order & tested

weekly/recorded
10

PO 72 /
H&S Sect
HS 13 #6

All

Water Temperature is within required limits

(44C - 61C)

Notes

N/A

Plans & Actions

Page 9 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE

By Whom

Due Date

HS 14 PO33
HS 15 H607

All
All

Car park safe for customer use. Holes which

could be injurious to customers or team
members are reported immediately, and
cordoned off.

Stair strips : not trip hazard - safe , dry after

cleaning & in good repair

HS 16 PO57

All

All bedroom windows have restrictors in place

and can be fastened
5

HS 17 H902

All

All bedroom toilet bowls in good repair

HS 18 H902

All

All bedroom baths & tiles in good repair

HS 19

All

Lift alarm is operating (where applicable)

(Research purposes only)

Lift alarm is monitored externally (where

applicable) (Research purposes only)

Lift alarm is monitored internally (where

applicable) (Research purposes only)

HS 20
HS 21

All
All

Total

275

Page 10 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE

Housekeeping
Item # SOP Ref

Type

Cat

Sub-Area:

Team Member Presentation

Pass

Standard

Avail

HK 1

H106

All

Team Members: presentable, clean, pressed

uniforms, name badges & well groomed

HK 2

H106

All

Shoes: low heeled, clean, rubber sole shoes.

No open toed, or sling back shoes.

Eating/ drinking/ smoking/ chewing-gum - only

in permitted area
10

HK 3

H105

All

Sub-Area:
Item # SOP Ref

Type

Pass

Standard

Avail

All

Telephones: booth or area - clean

HK 5

H607

All

Telephones: working & presentable

HK 6

H607

All

Tel. call charges & usage guide are displayed 1

HK 7

H607

All

Booths contain chairs & ash bins (not

disabled), if available ?

Taxi nos. are displayed via a 'professional

notice'

All

P069

All

A tent card should be present in the public

telephone booth disclaiming any responsibility
of liability in relation to the taxi firm advertised
in the booth .
0

HK 10 H607

All

All booths to contain a 'Non smoking' tent

card. (if booth avail)

HK 11 H607

All

Walls, ceilings, floors & carpets, clean.

5
5

HK 9

Plans & Actions

By Whom

Due Date

Notes

N/A

Plans & Actions

By Whom

Due Date

Customer Areas - Interior

H607

H607

N/A

16

HK 4

HK 8

Notes

HK 12 H607

All

Walls, ceilings, floors & carpets: in good

repair.

HK 13 H607

All

Doors / door frames: clean

HK 14 H607

All

Doors / door frames: in good repair.

HK 15 H607

All

Floor ashtrays: clean.

HK 16 H607

All

Floor ashtrays: in good repair.

Page 11 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

HK 17 H607

All

Stair strips: clean.

HK 18 H607

All

Windows: clean.

HK 19 H607

All

Windows: in good repair. (inside only)

HK 20 H607

All

Curtains / nets (where provided) clean.

1
1

HK 21 H607

All

Curtains / nets (where provided): in good

repair.

HK 22 H1009

All

Heaters: in good repair

HK 23 H607

All

Lifts: clean, if available

5
5

HK 24 H607

All

Lifts: working. All interior lighting is

operational, if available

HK 25 H1009

All

Corridor Lights : clean

HK 26 H1009

All

Corridor Lights: in good repair.

HK 27 P041

All

First Aid / Body Fluids / Sharps kits available

Both Reception & Housekeeping departments
to have a full set each in date
10

HK 28 H1008

All

Green & Blue cloths are kept separately

10
10
10

PO89 /
HK 29 PO 95

All

Staff has knowledge of Fire Evacuation

Procedures and are followed

HK 30 P061

All

COSHH Travel Inn approved products only

used

HK 31 H609

All

All standard notices to be neatly displayed

inc.: COSHH products used, Cleaning
procedures, Fire Procedures, HASAWA (H&S
work act)
10

HK 32 H1007

All

All cleaning materials should have closing lids

& COSHH labels.
10

HK 33 H1007

All

Chemicals must never be left unattended.

10

HK 34 H609

All

Consumables: stored seperate from & above

cleaning materials

10

Linen Room doors left locked when

unattended

10

HK 35 H609

All

Page 12 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

HK 36 PO94

All

Master / Sub-Master keys: secure,sufficient

supply, signed for.

P
0

Item # SOP Ref

Type

Cat

10
150

Sub-Area:

Cleaning Procedures - Linen

Room Standards

Pass

Standard

Avail

HK 37 H609

All

Floors / walls / ceilings: clean.

HK 38 H609

All

Floors / walls / ceilings: in good repair.

HK 39 H609

All

Lights: clean.

5
5

HK 40 H609

All

Lights: all in working order/covered with

diffusers

HK 41 H609

All

Equipment: clean.

HK 42 H609

All

Equipment: in working order

HK 43 H609

All

Sinks/area: clean and uncluttered.

HK 44 H609

All

Sinks/area: in good repair.

1
5
1

HK 45 H609

All

Dirty linen: bagged & kept separate from

clean

HK 46 H609

All

Team Member's coats & bags: stored neatly

Weekly/monthly deep cleaning wallcharts up

to date & actioned. (Retain 3 monthly charts &
4 weeks of weekly charts)
10

20

HK 47 H607

All

HK 48 H901

All

Brand agreed Contract Cleaner visits are up

to date and logged. (Retain most recent
completion certificate (&/or if available
forthcoming notification).

HK 49 H609

All

Cots are clean & safe, stored safely.

HK 50 H901

All

Duvets: cleaned and up to date and logged

Item # SOP Ref

Type

Cat

Notes

N/A

Plans & Actions

By Whom

Due Date

Notes

N/A

Plans & Actions

By Whom

Due Date

74

Sub-Area:

Housekeeping Trolley Standard

Checklist

Pass

Standard

Avail

Page 13 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

HK 51 H1007

All

Trolleys: well stocked, clean and tidy to Co.

standards

HK 52 H1007

All

Trolleys: not left in position causing

obstruction

1
1

HK 53 H1007

All

Consumables: all stored in washable

containers

HK 54 H1007

All

All linen: removed from plastic wrappings.

(when removed from linen rooms)

HK 55 H1007

All

Clean items: stored separate from dirty

10

HK 56 H902

All

Clean / Dirty Linen: not used to buff bath, etc. 10

0

Sub-Area:
Item # SOP Ref

Type

Cat

Pass

28

Bedroom: Servicing & maintaining

bedrooms to Co. standard
Standard

Avail

HK 57 H901

All

Correct knocking & entering procedure is

used

HK 58 H901

All

Door wedges in use

HK 59 H901

All

TVs: off whilst rooms are serviced (radio on

low OK)

HK 60 H901

All

Linen is all removed to designated place

HK 61 H901

All

Detanning & descaling: done in linen room

10

Bedroom glasses: washed in the linen room

sink or using alternative process where
agreed

10

Crockery / cutlery is not cleaned in bathroom

sink. Washed in linen room sink or using
alternative process where agreed.

10

HK 62 H902

HK 63 H901

All

All

Total

Notes

N/A

Plans & Actions

By Whom

50
318

Page 14 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Reception
Sub-Area:
Item # SOP Ref
R1

R603

Type
All

All

Cat

Reception Standards

Pass

Standard

Avail

Grounds and carpark are free of litter and

debris.

Grounds are attractive and checked regularly.

Grass areas are to be cut. Borders to be free
of weeds.
5

R603/5

R3

PO33,
R601,
R606

All

Bin(s) is provided, emptied regularly and

clean. Ashbin / metal bin suitable for
cigarettes by entrance.

R4

R603

All

Car park: All lights operating.

R5

R602

All

All exterior signage is clean.

5
0

R6

R602

All

All exterior signage is attractive and in good

repair. Illuminated as appropriate.

R7

R602

All

Disclaimer to be visible in car park.

Tariff boxes are present, in good repair and

showing current price (where avail) and
illuminated.

10

R606

All

Sub-Area:
Item # SOP Ref

Type

Cat

Pass

Standard

Avail

All

Signage: clean.

R 10

R602

All

Signage / posters: framed and in good repair.

R 11

R602

All

Lighting: clean.

R 12

R602

All

Lighting: all lights working.

R 13

R606

All

Windows: clean & smear-free.

R 14

R604

All

Windows: in good condition

R 15

R606

All

Floors, Walls, Ceilings: clean

R 16

R604

All

Floors, Walls, Ceilings: in good repair

R 17

R607

All

Cat

By Whom

Due Date

Notes

N/A

Plans & Actions

By Whom

Due Date

Notes

N/A

Plans & Actions

By Whom

Due Date

Reception Standards - Entrance

Foyer

R602

Type

Plans & Actions

36

R9

Item # SOP Ref

N/A

R2

R8

Notes

40

Sub-Area:

Reception Standards - Customer

Area / Main Lobby

Pass

Standard
Plant and floral displays are attractive and
well maintained. If fresh, to be displayed in a
vase.

Avail

Page 15 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

R 18

R607

All

Walls, doors, ceiling, windows clean.

R 19

R607

All

Walls, doors, ceiling, windows maintained and

in good repair.
5

R 20

R607

All

Flooring: clean, safe, & free from debris.

R 21

R607

All

Flooring: maintained and in good repair.

R 22

R606

All

Area lighting: clean.

R 23

R607

All

Area lighting: well lit & in working order.

R 24

R607

All

Curtains: clean and hanging correctly.

R 25

R606

All

Curtains: in good condition.

R 26

R607

All

Display boards are clean.

R 27

R606

All

Posters up to date and in good condition. Inc:

map guide, current marketing, facilities info. 5

R 28

R607

All

Furniture: clean,

R 29

R607

All

Furniture: appropriate & in good repair

R 30

R606

All

Ashbins: available ; suitable for cigarettes in

main Reception/lobby and/or Foyer area.
Clean inside and out.

R 31

R607

All

Ashbin: in good repair.

R 32

R607

All

No hand written notices on display, other

professionally printed notices to be framed.

5
50

R 33

R203

All

100% Blotter pad is displayed on reception

desk inc. Statutory information.

R 34

PO21

All

100% Posters are evident in reception (1),

and corridor area (1 per floor)

10

R 35

R607 /
PO17

All

Vendor provided or TI Leaflet holders are full

of assort. current local information.

R 36

R607 /
PO17

All

TI National guides only to be displayed in TI

guide rack. Kept fully stocked.

Current tariff / breakfast menu / dining menu /

displayed.
10

R 37

R607

All

Item # SOP Ref

Type

Cat

139

Sub-Area:

Team Member Presentation:

Reception / Office

Pass

Standard

Avail

R 38

R106

All

Team Members: clean, pressed uniforms,

name badges & smart/well groomed

R 39

R105

All

Eating/ drinking/ smoking/ chewing-gum: in

designated areas. Out of customer view.

Notes

N/A

Plans & Actions

By Whom

Page 16 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Item # SOP Ref

R 40

R506

R 41

PO11 /
R607

R 42

P040

Type
All

Cat

10

Sub-Area:

Reception Standards Reception/Office

Pass

Standard

Avail

Reception is covered 24 hours each day.

All

Front desk emergency notice is clearly visible

- unobstructed.
10

All

The door to the front of reception must be

kept locked at all times.

R506

All

R 44

R614

All

Reception, desk and offices are always well

organized, clean and tidy.

Entries made into Cristol log Book are entered

onto the system on the same day, or the
following morning for night entries. All letters
are logged on receipt. Reference number is
logged.
5

All

By Whom

R 46

PO24 /
R407

All

Invocation refunds; a copy of the Cristol report

& refund evidence, should be filed under
Business done for that day, or retained in an
invocations file.
10

R 47

R614

All

Compliancy statements signed by all team

members who use BART and available.

10

R 48

R614

All

Travel Inn Operations Reference Manuals

available to include:
Current Brand Standards Manual, CCTV Data
Protection Act, 100% GTD Training Pack,
Never Say No video.
5

R 49

PO68

All

BART Fault log completed and up to date

All contingency reports: available & in use to

include rooms availability list, in-house guest
list, room breakdown & arrivals list.

10

All

Plans & Actions

R 43

R410

N/A

50

Music is on an easy listening channel and at a

reasonable level until 23:00.
1

R 45

Notes

R 50

PO68

R 51

PO06 /
S&L
ref#9

All

Lost & Found forms completed to incl: Found

Property Register, Receipt and Indemnity
Forms. Records available.

R 52

R505

All

Diary to be available

R 53

R508 /
R505 /
PO04

All

Shift Checklists in use and available (3 days

worth to be audited)

Page 17 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

R 54

H&S
Appn
#5/PO62 All

Maintenance logs (2): completed, current and

available. 1 for in-house maintenance (Can
be Corp log form or entered on BART) & 1
contractors log.
5

R 55

PO90

Brand Audit: Self Audit Completed quarterly

with action plan.

50

R 56

Key log/
S&L
sect#2 /
PO02

Key Log book (lost/missing keys): Key

security policy followed. Logs completed for;
Bedroom Key Not Returned. (n/a for
Vingcard)

20

R 57

Key
security
#2

All

All hard keys not in use must be placed in

lockable drawer or cupboard. (n/a for
Vingcard)

20

R 58

S&L
sect1.3 /
PO44 /
PO45
All

Reg Documents completed in full as per

policy.

20

R 59

PO05

All

Complete list of emergency tel. numbers is

available as per policy.

R 60

R607

All

Travel Packs available & signage displayed

All

All

R 61

R614

All

Functional hairdryers, irons w/ boards: Par is:

Hairdryer = 10% & Irons/Boards = 5% of
room count. Log book current. Kept behind
reception.
5

R 62

PO29

All

Spare stock of linens & consumables

available and kept behind reception.

5
1

R 63

R607

All

Tel. Directories are available from reception,

in date and in good condition.

R 64

R614

All

Fax machine is in full working order

R 65

R614

All

Manual credit card swipe machine & slips,

available & working

R 66

PO87

All

Left Luggage: Policy followed as per standard. 10

R 67

P015

All

Entry door buzzer & pager operational.

10
10

R 68

P015

All

Door Release Button - Operational (Signage

Clear/Good Condition)

R 69

PO96 /
PO65

All

Awkward Customer button available &

operational.

10

R 70

P041

All

First Aid / Body Fluids / Sharps kits available

in Reception, stocked and in date.

10

Page 18 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

R 71

R 72

PO89 /
PO95

PO94

All

All

Fire procedures: staffed knolwedgable of.

Master Key Log Book - completed. Master &

sub- master keys are controlled and
maintained according to standard.(hard key &
Vingcard)
10
0

Item # SOP Ref

Type

Cat

10

332

Sub-Area:

Reception Standards - Room

Bookings / Phone Procedures

Pass

Standard

Avail

R 73

R503/H5
03/B501 All

Telephone answered within 5 rings.

R 74

R503

All

Greetings: friendly / professional & incl. Travel

Inn location, name & receptionist's name
5

R 75

PO91 /
BART
manual

All

Deposits: full payment taken as per Co.

standard & processed daily.

5
10

Notes

N/A

Plans & Actions

By Whom

R 76

R504

All

Reservation: Taken per company standards

as per SOP reference

R 77

PO48 /
R504

All

Cancellation Policy is explained - 'You need to

cancel by 4pm'
5

R 78

PO48 /
R504

All

Cancellation Policy is explained - 'If you do

not cancel you WILL be charged'

R 79

Bus Acct
brief /
R507
All

Business Account customer - 'Card not

present' process is known & followed.

0
10
5

R 80

R504

All

Key elements of reservation are read back to

the caller as listed in standard.

R 81

R504

All

Once taken, the caller's name is used during

the call

R 82

R504

All

Calls are ended with: "Thank you" & 'look

forward to seeing you at (location) Travel Inn". 5

R 83

P043

All

Group Booking: Knowledge of policy. Policy is

followed as listed on rear of contract.
Standard corp group terms and conditions are
in use.
10

R 84

R504

All

Min. of one alternative offered from BART

cross-sell function.

Page 19 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

R 85
R 86

PO48

All

PO83

All

Late Cancellation & Non-Arrival procedures

followed per standard (the charging
procedure, log book in use)

Out-booking policy & procedure (knowledge

of & followed)

70

Steps of Service - The Welcome &

Sub-Area:
Check In
Item # SOP Ref

Type

Cat

Pass

Standard

Avail

R 87

R101 /
R102

All

The welcome to the customer is warm,

friendly, prompt and informative. All
customers acknowledged in a friendly
manner.

R 88

R607

All

Is Business Account Point Of Sale displayed.

Benefits of the business account card and the

application process can be explained to the
customer
5

Customer informed of prepay system.

Encouraged to prepay breakfast for
convenience. (Where process is permitted
only)

5
10

R 89

R201

All

All

5
5

R 90

R507

R 91

R507 /
PO21

All

Customers: checked in as per Co. Standards

(incl 100% GTD INFO.)

R 92

R507 /
PO49

All

Single lady policy as per standard.

10

R 93

P014

All

Message Policy / Phone Messages: followed

as per standard.

0
Item # SOP Ref
R 94
R 95

R504
PO91

Type
All
All

Total

Steps of Service - Sales

Pass

Standard

Avail

Customer history is updated from registration

documents

3 day and 7 day provisional checks are

carried out per standard.

N/A

Plans & Actions

By Whom

Due Date

Notes

N/A

Plans & Actions

By Whom

Due Date

45

Sub-Area:

Notes

10
682

Page 20 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Room 1
Item #
RO 1
RO 2

SOP Ref
H901
H901

Type
All
All

Cat

Sub-Area:

Customer Room - Bedroom Area

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 3

H901

All

All surfaces, ledges, frames, etc.: clean and

free of dust.

RO 4

H901

All

All surfaces, ledges, frames, etc.: in good

repair.

RO 5

H901

All

All furniture: clean.

RO 6

H901

All

All furniture: in good repair.

RO 7

H901

All

Walls, ceilings, vents: clean

RO 8

H901

All

Walls, ceilings, vents: in good repair.

RO 9

H901

All

Skirting boards: clean.

RO 10

H901

All

Skirting boards: in good repair.

RO 11

H901

All

Mirrors: clean.

RO 12

H901

All

Mirrors: in good repair.

RO 13

H901

All

Windows: clean; inside and out

RO 14

H901

All

Windows: in good repair.

RO 15

H901

All

Floors / Carpet: clean & vacuumed.

RO 16

H901

All

Floors / Carpet: in good repair.

RO 17

H901

All

Curtains: clean.

RO 18

H901

All

Curtains: in good repair.

RO 19

H901

All

Nets: clean.

RO 20

H901

All

Nets: in good repair.

RO 21

H901

All

Lights fixtures, bulbs & shades: clean

RO 22

H901

All

Lights fixtures, bulbs & shades: all operating ;

in good repair.
1

RO 23

H901

All

Low energy lighbulbs have been installed

RO 24

H901

All

Heater / ventilation: clean.

RO 25

H901

All

Heater / ventilation: secure & operational.

RO 26

H901

All

Bed linens: clean.

RO 27

H901

All

Bed linens: in good repair / presentable.

RO 28

H901

All

Mattress: clean.

Notes

N/A

Plans & Actions

By Whom

Page 21 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 29

H901

All

Mattress: cover undamaged & turned

quarterly & good repair

RO 30

H901

All

Bottom sheet: made up using hospital corners 1

RO 31

H901

All

Pillow cases: tucked in, hiding labels

RO 32

H901

All

All pillows: in good repair/ retain shape.

RO 33

H901

All

Duvet: clean

RO 34

H901

All

Duvet: smoothed out & in good repair

RO 35

H901

All

Bin: clean (in & out) with new liner (tightened) 2

RO 36

H901

All

Kettles, mugs, teaspoons & Consumables:

stocked as appropriate for room type

1
1
2

RO 37

H901

All

Kettles: descaled. Left plugged in but turned

off

RO 38

H901

All

Drinks unit, crockery & cutlery: clean.

RO 39

H901

All

Drinks unit, crockery & cutlery: in good repair. 1

RO 40

H1009

All

TV: tuned to 5 channels (if available) & 2

radio stations

1
1

RO 41

H1009

All

TV: Operating, switched off, remote on top of

TV

RO 42

H901

All

Bible: good condition.

RO 43

H901

All

All wires & plugs are secure & not hanging

RO 44

H806

All

All items including: desktop items, bed linens

and crockery, etc. positioned according to
standards

RO 45

H901

All

Sofa beds: clean, set up for room occupancy

RO 46

H901

All

Sofa beds: in good repair

Item #

SOP Ref

Type

Cat

65

Sub-Area:

Bedroom: POS / Notices

Pass

Standard

Avail

RO 47

H901

All

Do not disturb sign: present & clean.

RO 48

H901

All

Do not disturb sign: in good repair.

1
1
1

RO 49

H901

All

Coathangers: 6 same, good repair, back

same way. (Min 6, Max 8)

RO 50

H806

All

Smoke detector tent card available, per

standards.

Notes

N/A

Plans & Actions

By Whom

Page 22 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 51

H901

All

Welcome pack: clean & includes correct

items.

RO 52

H901

All

Welcome pack: in good repair.

Breakfast menu, good condition, on bedside

table furthest
away from the door.

Ashtray/NS card: clean / undamaged / right of

welcome pack
2

RO 53

H901

All

RO 54

H901

All

RO 55

H901

All

Fire notice on back of door

13

Sub-Area: Customer Room - Bathroom Area

Item #
RO 56
RO 57

SOP Ref
H902
H902

Type
All
All

Cat

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 58

H902

All

Vanity surfaces, ledges, frames, etc.: clean

and free of dust.

RO 59

H902

All

Vanity surfaces, ledges, frames, etc.: in good

repair.
1

RO 60

H902

All

Lights / fan: clean.

RO 61

H902

All

Lights / fan: operational & good repair.

RO 62

H902

All

Walls, ceilings: clean

RO 63

H902

All

Walls, ceilings: in good repair.

RO 64

H902

All

Floors: clean

RO 65

H902

All

Floors: in good repair

RO 66

H902

All

Skirting boards: clean.

RO 67

H902

All

Skirting boards: in good repair.

RO 68

H902

All

Towel rail is clean

RO 69

H902

All

Towels: free of holes and stains.

RO 70

H902

All

Mirrors: clean.

RO 71

H902

All

Mirrors: in good repair.

RO 72

H902

All

Sink & tap: clean & buffed.

RO 73

H902

All

Taps - working properly

RO 74

H902

All

Sink: in good repair.

RO 75

H902

All

Glasses: (2) clean.

RO 76

H902

All

Glasses: (2) unchipped.

New soaps: 1 on glass, rest on towels in

wardrobe; logo up

RO 77

H902

All

Notes

N/A

Plans & Actions

By Whom

Page 23 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 78

H902

All

Bin is clean inside & out

RO 79

H902

All

Bin mechanism working, & liner replaced tight 1

RO 80

H902

All

Toilet: clean, with toilet cleaner flushed away

RO 81

H902

All

Toilet Seat: in good repair.

RO 82

H902

All

Behind toilet cistern: clean

RO 83

H902

All

Toilet brush: clean, no water at bottom of

holder.

RO 84

H902

All

Toilet brush: in good repair.

RO 85

H902

All

Toilet rolls (2): replaced as nec. ( left), end

folded - V

RO 86

H902

All

Sanitary bags: (3) available.

RO 87

H902

All

Bath-tub, bath tiles: clean & buffed.

RO 88

H902

All

Showerheads & tap: clean.

RO 89

H902

All

Showerheads & tap: in good repair.

RO 90

H902

All

Mixer tap set to bath and not shower

RO 91

H902

All

Shower curtain: clean & pulled 1/2 way

across.

RO 92

H902

All

Shower curtain: in good repair

RO 93

H902

All

Shower curtain rod: clean

RO 94

H902

All

Chrome - all surfaces: clean & buffed. (i.e.

taps, etc)

RO 95

H902

All

Grouting: clean & white.

RO 96

H902

All

Grouting: in good repair.

RO 97

H902

All

Mastic (to be mould free)

2
4

RO 98

H902

All

Towels: clean / correct count / on correct

shelves. Floor mat: clean, dry, folded o/bath
side.

RO 99

H902

All

Rubber mat: clean. (n/a if hand rail is in use)

RO 100 H902

All

Rubber mat: in good repair. (n/a if hand rail is

in use)
1

RO 101 H806

All

All bathroom items positioned according to

standard

Sub-Area:
Item #

SOP Ref

RO 102 H806

Type
All

Cat
P

Pass

77

Bathroom: POS / Notices

Standard
Going for Green notice

Avail

Notes

N/A

Plans & Actions

By Whom

Page 24 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 103 H806

All

Hot water stickers (2)

RO 104 H902

All

Ashtray (1) if smoking room

RO 105 H806

All

Bath mat notice, if available ?

Sub-Area:
Item #

SOP Ref

RO 106 PO72

Type
All

Total

Cat

Pass

Bedroom: Water Temperatures

Standard
Water Temperature

Avail

Notes

N/A

Plans & Actions

By Whom

161

Page 25 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Room 2
Item #
RO 1
RO 2

SOP Ref
H901
H901

Type
All
All

Cat

Sub-Area:

Customer Room - Bedroom Area

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 3

H901

All

All surfaces, ledges, frames, etc.: clean and

free of dust.

RO 4

H901

All

All surfaces, ledges, frames, etc.: in good

repair.

RO 5

H901

All

All furniture: clean.

RO 6

H901

All

All furniture: in good repair.

RO 7

H901

All

Walls, ceilings, vents: clean

RO 8

H901

All

Walls, ceilings, vents: in good repair.

RO 9

H901

All

Skirting boards: clean.

RO 10

H901

All

Skirting boards: in good repair.

RO 11

H901

All

Mirrors: clean.

RO 12

H901

All

Mirrors: in good repair.

RO 13

H901

All

Windows: clean; inside and out

RO 14

H901

All

Windows: in good repair.

RO 15

H901

All

Floors / Carpet: clean & vacuumed.

RO 16

H901

All

Floors / Carpet: in good repair.

RO 17

H901

All

Curtains: clean.

RO 18

H901

All

Curtains: in good repair.

RO 19

H901

All

Nets: clean.

RO 20

H901

All

Nets: in good repair.

RO 21

H901

All

Lights fixtures, bulbs & shades: clean

RO 22

H901

All

Lights fixtures, bulbs & shades: all operating ;

in good repair.
1

RO 23

H901

All

Low energy lighbulbs have been installed

RO 24

H901

All

Heater / ventilation: clean.

RO 25

H901

All

Heater / ventilation: secure & operational.

RO 26

H901

All

Bed linens: clean.

RO 27

H901

All

Bed linens: in good repair / presentable.

RO 28

H901

All

Mattress: clean.

Notes

N/A

Plans & Actions

By Whom

Page 26 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 29

H901

All

Mattress: cover undamaged & turned

quarterly & good repair

RO 30

H901

All

Bottom sheet: made up using hospital corners 1

RO 31

H901

All

Pillow cases: tucked in, hiding labels

RO 32

H901

All

All pillows: in good repair/ retain shape.

RO 33

H901

All

Duvet: clean

RO 34

H901

All

Duvet: smoothed out & in good repair

RO 35

H901

All

Bin: clean (in & out) with new liner (tightened) 2

RO 36

H901

All

Kettles, mugs, teaspoons & Consumables:

stocked as appropriate for room type

1
1
2

RO 37

H901

All

Kettles: descaled. Left plugged in but turned

off

RO 38

H901

All

Drinks unit, crockery & cutlery: clean.

RO 39

H901

All

Drinks unit, crockery & cutlery: in good repair. 1

RO 40

H1009

All

TV: tuned to 5 channels (if available) & 2

radio stations

1
1

RO 41

H1009

All

TV: Operating, switched off, remote on top of

TV

RO 42

H901

All

Bible: good condition.

RO 43

H901

All

All wires & plugs are secure & not hanging

RO 44

H806

All

All items including: desktop items, bed linens

and crockery, etc. positioned according to
standards

RO 45

H901

All

Sofa beds: clean, set up for room occupancy

RO 46

H901

All

Sofa beds: in good repair

Item #

SOP Ref

Type

Cat

65

Sub-Area:

Bedroom: POS / Notices

Pass

Standard

Avail

RO 47

H901

All

Do not disturb sign: present & clean.

RO 48

H901

All

Do not disturb sign: in good repair.

1
1
1

RO 49

H901

All

Coathangers: 6 same, good repair, back

same way. (Min 6, Max 8)

RO 50

H806

All

Smoke detector tent card available, per

standards.

Notes

N/A

Plans & Actions

By Whom

Page 27 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 51

H901

All

Welcome pack: clean & includes correct

items.

RO 52

H901

All

Welcome pack: in good repair.

Breakfast menu, good condition, on bedside

table furthest
away from the door.

Ashtray/NS card: clean / undamaged / right of

welcome pack
2

RO 53

H901

All

RO 54

H901

All

RO 55

H901

All

Fire notice on back of door

13

Sub-Area: Customer Room - Bathroom Area

Item #
RO 56
RO 57

SOP Ref
H902
H902

Type
All
All

Cat

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 58

H902

All

Vanity surfaces, ledges, frames, etc.: clean

and free of dust.

RO 59

H902

All

Vanity surfaces, ledges, frames, etc.: in good

repair.
1

RO 60

H902

All

Lights / fan: clean.

RO 61

H902

All

Lights / fan: operational & good repair.

RO 62

H902

All

Walls, ceilings: clean

RO 63

H902

All

Walls, ceilings: in good repair.

RO 64

H902

All

Floors: clean

RO 65

H902

All

Floors: in good repair

RO 66

H902

All

Skirting boards: clean.

RO 67

H902

All

Skirting boards: in good repair.

RO 68

H902

All

Towel rail is clean

RO 69

H902

All

Towels: free of holes and stains.

RO 70

H902

All

Mirrors: clean.

RO 71

H902

All

Mirrors: in good repair.

RO 72

H902

All

Sink & tap: clean & buffed.

RO 73

H902

All

Taps - working properly

RO 74

H902

All

Sink: in good repair.

RO 75

H902

All

Glasses: (2) clean.

RO 76

H902

All

Glasses: (2) unchipped.

New soaps: 1 on glass, rest on towels in

wardrobe; logo up

RO 77

H902

All

Notes

N/A

Plans & Actions

By Whom

Page 28 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 78

H902

All

Bin is clean inside & out

RO 79

H902

All

Bin mechanism working, & liner replaced tight 1

RO 80

H902

All

Toilet: clean, with toilet cleaner flushed away

RO 81

H902

All

Toilet Seat: in good repair.

RO 82

H902

All

Behind toilet cistern: clean

RO 83

H902

All

Toilet brush: clean, no water at bottom of

holder.

RO 84

H902

All

Toilet brush: in good repair.

RO 85

H902

All

Toilet rolls (2): replaced as nec. ( left), end

folded - V

RO 86

H902

All

Sanitary bags: (3) available.

RO 87

H902

All

Bath-tub, bath tiles: clean & buffed.

RO 88

H902

All

Showerheads & tap: clean.

RO 89

H902

All

Showerheads & tap: in good repair.

RO 90

H902

All

Mixer tap set to bath and not shower

RO 91

H902

All

Shower curtain: clean & pulled 1/2 way

across.

RO 92

H902

All

Shower curtain: in good repair

RO 93

H902

All

Shower curtain rod: clean

RO 94

H902

All

Chrome - all surfaces: clean & buffed. (i.e.

taps, etc)

RO 95

H902

All

Grouting: clean & white.

RO 96

H902

All

Grouting: in good repair.

RO 97

H902

All

Mastic (to be mould free)

2
4

RO 98

H902

All

Towels: clean / correct count / on correct

shelves. Floor mat: clean, dry, folded o/bath
side.

RO 99

H902

All

Rubber mat: clean. (n/a if hand rail is in use)

RO 100 H902

All

Rubber mat: in good repair. (n/a if hand rail is

in use) ?
1

RO 101 H806

All

All bathroom items positioned according to

standard

Sub-Area:
Item #

SOP Ref

RO 102 H806

Type
All

Cat
P

Pass

77

Bathroom: POS / Notices

Standard
Going for Green notice

Avail

Notes

N/A

Plans & Actions

By Whom

Page 29 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 103 H806

All

Hot water stickers (2)

RO 104 H902

All

Ashtray (1) if smoking room

RO 105 H806

All

Bath mat notice, if available ?

Sub-Area:
Item #

SOP Ref

RO 106 PO72

Type
All

Total

Cat

Pass

Bedroom: Water Temperatures

Standard
Water Temperature

Avail

Notes

N/A

Plans & Actions

By Whom

161

Page 30 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Room 3
Item #
RO 1
RO 2

SOP Ref
H901
H901

Type
All
All

Cat

Sub-Area:

Customer Room - Bedroom Area

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 3

H901

All

All surfaces, ledges, frames, etc.: clean and

free of dust.

RO 4

H901

All

All surfaces, ledges, frames, etc.: in good

repair.

RO 5

H901

All

All furniture: clean.

RO 6

H901

All

All furniture: in good repair.

RO 7

H901

All

Walls, ceilings, vents: clean

RO 8

H901

All

Walls, ceilings, vents: in good repair.

RO 9

H901

All

Skirting boards: clean.

RO 10

H901

All

Skirting boards: in good repair.

RO 11

H901

All

Mirrors: clean.

RO 12

H901

All

Mirrors: in good repair.

RO 13

H901

All

Windows: clean; inside and out

RO 14

H901

All

Windows: in good repair.

RO 15

H901

All

Floors / Carpet: clean & vacuumed.

RO 16

H901

All

Floors / Carpet: in good repair.

RO 17

H901

All

Curtains: clean.

RO 18

H901

All

Curtains: in good repair.

RO 19

H901

All

Nets: clean.

RO 20

H901

All

Nets: in good repair.

RO 21

H901

All

Lights fixtures, bulbs & shades: clean

RO 22

H901

All

Lights fixtures, bulbs & shades: all operating ;

in good repair.
1

RO 23

H901

All

Low energy lighbulbs have been installed

RO 24

H901

All

Heater / ventilation: clean.

RO 25

H901

All

Heater / ventilation: secure & operational.

RO 26

H901

All

Bed linens: clean.

RO 27

H901

All

Bed linens: in good repair / presentable.

RO 28

H901

All

Mattress: clean.

Notes

N/A

Plans & Actions

By Whom

Page 31 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 29

H901

All

Mattress: cover undamaged & turned

quarterly & good repair

RO 30

H901

All

Bottom sheet: made up using hospital corners 1

RO 31

H901

All

Pillow cases: tucked in, hiding labels

RO 32

H901

All

All pillows: in good repair/ retain shape.

RO 33

H901

All

Duvet: clean

RO 34

H901

All

Duvet: smoothed out & in good repair

RO 35

H901

All

Bin: clean (in & out) with new liner (tightened) 2

RO 36

H901

All

Kettles, mugs, teaspoons & Consumables:

stocked as appropriate for room type

1
1
2

RO 37

H901

All

Kettles: descaled. Left plugged in but turned

off

RO 38

H901

All

Drinks unit, crockery & cutlery: clean.

RO 39

H901

All

Drinks unit, crockery & cutlery: in good repair. 1

RO 40

H1009

All

TV: tuned to 5 channels (if available) & 2

radio stations

1
1

RO 41

H1009

All

TV: Operating, switched off, remote on top of

TV

RO 42

H901

All

Bible: good condition.

RO 43

H901

All

All wires & plugs are secure & not hanging

RO 44

H806

All

All items including: desktop items, bed linens

and crockery, etc. positioned according to
standards

RO 45

H901

All

Sofa beds: clean, set up for room occupancy

RO 46

H901

All

Sofa beds: in good repair

Item #

SOP Ref

Type

Cat

65

Sub-Area:

Bedroom: POS / Notices

Pass

Standard

Avail

RO 47

H901

All

Do not disturb sign: present & clean.

RO 48

H901

All

Do not disturb sign: in good repair.

1
1
1

RO 49

H901

All

Coathangers: 6 same, good repair, back

same way. (Min 6, Max 8)

RO 50

H806

All

Smoke detector tent card available, per

standards.

Notes

N/A

Plans & Actions

By Whom

Page 32 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 51

H901

All

Welcome pack: clean & includes correct

items.

RO 52

H901

All

Welcome pack: in good repair.

Breakfast menu, good condition, on bedside

table furthest
away from the door.

Ashtray/NS card: clean / undamaged / right of

welcome pack
2

RO 53

H901

All

RO 54

H901

All

RO 55

H901

All

Fire notice on back of door

13

Sub-Area: Customer Room - Bathroom Area

Item #
RO 56
RO 57

SOP Ref
H902
H902

Type
All
All

Cat

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 58

H902

All

Vanity surfaces, ledges, frames, etc.: clean

and free of dust.

RO 59

H902

All

Vanity surfaces, ledges, frames, etc.: in good

repair.
1

RO 60

H902

All

Lights / fan: clean.

RO 61

H902

All

Lights / fan: operational & good repair.

RO 62

H902

All

Walls, ceilings: clean

RO 63

H902

All

Walls, ceilings: in good repair.

RO 64

H902

All

Floors: clean

RO 65

H902

All

Floors: in good repair

RO 66

H902

All

Skirting boards: clean.

RO 67

H902

All

Skirting boards: in good repair.

RO 68

H902

All

Towel rail is clean

RO 69

H902

All

Towels: free of holes and stains.

RO 70

H902

All

Mirrors: clean.

RO 71

H902

All

Mirrors: in good repair.

RO 72

H902

All

Sink & tap: clean & buffed.

RO 73

H902

All

Taps - working properly

RO 74

H902

All

Sink: in good repair.

RO 75

H902

All

Glasses: (2) clean.

RO 76

H902

All

Glasses: (2) unchipped.

New soaps: 1 on glass, rest on towels in

wardrobe; logo up

RO 77

H902

All

Notes

N/A

Plans & Actions

By Whom

Page 33 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 78

H902

All

Bin is clean inside & out

RO 79

H902

All

Bin mechanism working, & liner replaced tight 1

RO 80

H902

All

Toilet: clean, with toilet cleaner flushed away

RO 81

H902

All

Toilet Seat: in good repair.

RO 82

H902

All

Behind toilet cistern: clean

RO 83

H902

All

Toilet brush: clean, no water at bottom of

holder.

RO 84

H902

All

Toilet brush: in good repair.

RO 85

H902

All

Toilet rolls (2): replaced as nec. ( left), end

folded - V

RO 86

H902

All

Sanitary bags: (3) available.

RO 87

H902

All

Bath-tub, bath tiles: clean & buffed.

RO 88

H902

All

Showerheads & tap: clean.

RO 89

H902

All

Showerheads & tap: in good repair.

RO 90

H902

All

Mixer tap set to bath and not shower

RO 91

H902

All

Shower curtain: clean & pulled 1/2 way

across.

RO 92

H902

All

Shower curtain: in good repair

RO 93

H902

All

Shower curtain rod: clean

RO 94

H902

All

Chrome - all surfaces: clean & buffed. (i.e.

taps, etc)

RO 95

H902

All

Grouting: clean & white.

RO 96

H902

All

Grouting: in good repair.

RO 97

H902

All

Mastic (to be mould free)

2
4

RO 98

H902

All

Towels: clean / correct count / on correct

shelves. Floor mat: clean, dry, folded o/bath
side.

RO 99

H902

All

Rubber mat: clean. (n/a if hand rail is in use)

RO 100 H902

All

Rubber mat: in good repair. (n/a if hand rail is

in use) ?
1

RO 101 H806

All

All bathroom items positioned according to

standard

Sub-Area:
Item #

SOP Ref

RO 102 H806

Type
All

Cat
P

Pass

77

Bathroom: POS / Notices

Standard
Going for Green notice

Avail

Notes

N/A

Plans & Actions

By Whom

Page 34 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 103 H806

All

Hot water stickers (2)

RO 104 H902

All

Ashtray (1) if smoking room

RO 105 H806

All

Bath mat notice, if available ?

Sub-Area:
Item #

SOP Ref

RO 106 PO72

Type
All

Total

Cat

Pass

Bedroom: Water Temperatures

Standard
Water Temperature

Avail

Notes

N/A

Plans & Actions

By Whom

161

Page 35 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Room 4
Item #
RO 1
RO 2

SOP Ref
H901
H901

Type
All
All

Cat

Sub-Area:

Customer Room - Bedroom Area

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 3

H901

All

All surfaces, ledges, frames, etc.: clean and

free of dust.

RO 4

H901

All

All surfaces, ledges, frames, etc.: in good

repair.

RO 5

H901

All

All furniture: clean.

RO 6

H901

All

All furniture: in good repair.

RO 7

H901

All

Walls, ceilings, vents: clean

RO 8

H901

All

Walls, ceilings, vents: in good repair.

RO 9

H901

All

Skirting boards: clean.

RO 10

H901

All

Skirting boards: in good repair.

RO 11

H901

All

Mirrors: clean.

RO 12

H901

All

Mirrors: in good repair.

RO 13

H901

All

Windows: clean; inside and out

RO 14

H901

All

Windows: in good repair.

RO 15

H901

All

Floors / Carpet: clean & vacuumed.

RO 16

H901

All

Floors / Carpet: in good repair.

RO 17

H901

All

Curtains: clean.

RO 18

H901

All

Curtains: in good repair.

RO 19

H901

All

Nets: clean.

RO 20

H901

All

Nets: in good repair.

RO 21

H901

All

Lights fixtures, bulbs & shades: clean

RO 22

H901

All

Lights fixtures, bulbs & shades: all operating ;

in good repair.
1

RO 23

H901

All

Low energy lighbulbs have been installed

RO 24

H901

All

Heater / ventilation: clean.

RO 25

H901

All

Heater / ventilation: secure & operational.

RO 26

H901

All

Bed linens: clean.

RO 27

H901

All

Bed linens: in good repair / presentable.

RO 28

H901

All

Mattress: clean.

Notes

N/A

Plans & Actions

By Whom

Page 36 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 29

H901

All

Mattress: cover undamaged & turned

quarterly & good repair

RO 30

H901

All

Bottom sheet: made up using hospital corners 1

RO 31

H901

All

Pillow cases: tucked in, hiding labels

RO 32

H901

All

All pillows: in good repair/ retain shape.

RO 33

H901

All

Duvet: clean

RO 34

H901

All

Duvet: smoothed out & in good repair

RO 35

H901

All

Bin: clean (in & out) with new liner (tightened) 2

RO 36

H901

All

Kettles, mugs, teaspoons & Consumables:

stocked as appropriate for room type

1
1
2

RO 37

H901

All

Kettles: descaled. Left plugged in but turned

off

RO 38

H901

All

Drinks unit, crockery & cutlery: clean.

RO 39

H901

All

Drinks unit, crockery & cutlery: in good repair. 1

RO 40

H1009

All

TV: tuned to 5 channels (if available) & 2

radio stations

1
1

RO 41

H1009

All

TV: Operating, switched off, remote on top of

TV

RO 42

H901

All

Bible: good condition.

RO 43

H901

All

All wires & plugs are secure & not hanging

RO 44

H806

All

All items including: desktop items, bed linens

and crockery, etc. positioned according to
standards

RO 45

H901

All

Sofa beds: clean, set up for room occupancy

RO 46

H901

All

Sofa beds: in good repair

Item #

SOP Ref

Type

Cat

65

Sub-Area:

Bedroom: POS / Notices

Pass

Standard

Avail

RO 47

H901

All

Do not disturb sign: present & clean.

RO 48

H901

All

Do not disturb sign: in good repair.

1
1
1

RO 49

H901

All

Coathangers: 6 same, good repair, back

same way. (Min 6, Max 8)

RO 50

H806

All

Smoke detector tent card available, per

standards.

Notes

N/A

Plans & Actions

By Whom

Page 37 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 51

H901

All

Welcome pack: clean & includes correct

items.

RO 52

H901

All

Welcome pack: in good repair.

Breakfast menu, good condition, on bedside

table furthest
away from the door.

Ashtray/NS card: clean / undamaged / right of

welcome pack
2

RO 53

H901

All

RO 54

H901

All

RO 55

H901

All

Fire notice on back of door

13

Sub-Area: Customer Room - Bathroom Area

Item #
RO 56
RO 57

SOP Ref
H902
H902

Type
All
All

Cat

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 58

H902

All

Vanity surfaces, ledges, frames, etc.: clean

and free of dust.

RO 59

H902

All

Vanity surfaces, ledges, frames, etc.: in good

repair.
1

RO 60

H902

All

Lights / fan: clean.

RO 61

H902

All

Lights / fan: operational & good repair.

RO 62

H902

All

Walls, ceilings: clean

RO 63

H902

All

Walls, ceilings: in good repair.

RO 64

H902

All

Floors: clean

RO 65

H902

All

Floors: in good repair

RO 66

H902

All

Skirting boards: clean.

RO 67

H902

All

Skirting boards: in good repair.

RO 68

H902

All

Towel rail is clean

RO 69

H902

All

Towels: free of holes and stains.

RO 70

H902

All

Mirrors: clean.

RO 71

H902

All

Mirrors: in good repair.

RO 72

H902

All

Sink & tap: clean & buffed.

RO 73

H902

All

Taps - working properly

RO 74

H902

All

Sink: in good repair.

RO 75

H902

All

Glasses: (2) clean.

RO 76

H902

All

Glasses: (2) unchipped.

New soaps: 1 on glass, rest on towels in

wardrobe; logo up

RO 77

H902

All

Notes

N/A

Plans & Actions

By Whom

Page 38 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 78

H902

All

Bin is clean inside & out

RO 79

H902

All

Bin mechanism working, & liner replaced tight 1

RO 80

H902

All

Toilet: clean, with toilet cleaner flushed away

RO 81

H902

All

Toilet Seat: in good repair.

RO 82

H902

All

Behind toilet cistern: clean

RO 83

H902

All

Toilet brush: clean, no water at bottom of

holder.

RO 84

H902

All

Toilet brush: in good repair.

RO 85

H902

All

Toilet rolls (2): replaced as nec. ( left), end

folded - V

RO 86

H902

All

Sanitary bags: (3) available.

RO 87

H902

All

Bath-tub, bath tiles: clean & buffed.

RO 88

H902

All

Showerheads & tap: clean.

RO 89

H902

All

Showerheads & tap: in good repair.

RO 90

H902

All

Mixer tap set to bath and not shower

RO 91

H902

All

Shower curtain: clean & pulled 1/2 way

across.

RO 92

H902

All

Shower curtain: in good repair

RO 93

H902

All

Shower curtain rod: clean

RO 94

H902

All

Chrome - all surfaces: clean & buffed. (i.e.

taps, etc)

RO 95

H902

All

Grouting: clean & white.

RO 96

H902

All

Grouting: in good repair.

RO 97

H902

All

Mastic (to be mould free)

2
4

RO 98

H902

All

Towels: clean / correct count / on correct

shelves. Floor mat: clean, dry, folded o/bath
side.

RO 99

H902

All

Rubber mat: clean. (n/a if hand rail is in use)

RO 100 H902

All

Rubber mat: in good repair. (n/a if hand rail is

in use) ?
1

RO 101 H806

All

All bathroom items positioned according to

standard

Sub-Area:
Item #

SOP Ref

RO 102 H806

Type
All

Cat
P

Pass

77

Bathroom: POS / Notices

Standard
Going for Green notice

Avail

Notes

N/A

Plans & Actions

By Whom

Page 39 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 103 H806

All

Hot water stickers (2)

RO 104 H902

All

Ashtray (1) if smoking room

RO 105 H806

All

Bath mat notice, if available ?

Sub-Area:
Item #

SOP Ref

RO 106 PO72

Type
All

Total

Cat

Pass

Bedroom: Water Temperatures

Standard
Water Temperature

Avail

Notes

N/A

Plans & Actions

By Whom

161

Page 40 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

Room 5
Item #
RO 1
RO 2

SOP Ref
H901
H901

Type
All
All

Cat

Sub-Area:

Customer Room - Bedroom Area

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 3

H901

All

All surfaces, ledges, frames, etc.: clean and

free of dust.

RO 4

H901

All

All surfaces, ledges, frames, etc.: in good

repair.

RO 5

H901

All

All furniture: clean.

RO 6

H901

All

All furniture: in good repair.

RO 7

H901

All

Walls, ceilings, vents: clean

RO 8

H901

All

Walls, ceilings, vents: in good repair.

RO 9

H901

All

Skirting boards: clean.

RO 10

H901

All

Skirting boards: in good repair.

RO 11

H901

All

Mirrors: clean.

RO 12

H901

All

Mirrors: in good repair.

RO 13

H901

All

Windows: clean; inside and out

RO 14

H901

All

Windows: in good repair.

RO 15

H901

All

Floors / Carpet: clean & vacuumed.

RO 16

H901

All

Floors / Carpet: in good repair.

RO 17

H901

All

Curtains: clean.

RO 18

H901

All

Curtains: in good repair.

RO 19

H901

All

Nets: clean.

RO 20

H901

All

Nets: in good repair.

RO 21

H901

All

Lights fixtures, bulbs & shades: clean

RO 22

H901

All

Lights fixtures, bulbs & shades: all operating ;

in good repair.
1

RO 23

H901

All

Low energy lighbulbs have been installed

RO 24

H901

All

Heater / ventilation: clean.

RO 25

H901

All

Heater / ventilation: secure & operational.

RO 26

H901

All

Bed linens: clean.

RO 27

H901

All

Bed linens: in good repair / presentable.

RO 28

H901

All

Mattress: clean.

Notes

N/A

Plans & Actions

By Whom

Page 41 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 29

H901

All

Mattress: cover undamaged & turned

quarterly & good repair

RO 30

H901

All

Bottom sheet: made up using hospital corners 1

RO 31

H901

All

Pillow cases: tucked in, hiding labels

RO 32

H901

All

All pillows: in good repair/ retain shape.

RO 33

H901

All

Duvet: clean

RO 34

H901

All

Duvet: smoothed out & in good repair

RO 35

H901

All

Bin: clean (in & out) with new liner (tightened) 2

RO 36

H901

All

Kettles, mugs, teaspoons & Consumables:

stocked as appropriate for room type

1
1
2

RO 37

H901

All

Kettles: descaled. Left plugged in but turned

off

RO 38

H901

All

Drinks unit, crockery & cutlery: clean.

RO 39

H901

All

Drinks unit, crockery & cutlery: in good repair. 1

RO 40

H1009

All

TV: tuned to 5 channels (if available) & 2

radio stations

1
1

RO 41

H1009

All

TV: Operating, switched off, remote on top of

TV

RO 42

H901

All

Bible: good condition.

RO 43

H901

All

All wires & plugs are secure & not hanging

RO 44

H806

All

All items including: desktop items, bed linens

and crockery, etc. positioned according to
standards

RO 45

H901

All

Sofa beds: clean, set up for room occupancy

RO 46

H901

All

Sofa beds: in good repair

Item #

SOP Ref

Type

Cat

65

Sub-Area:

Bedroom: POS / Notices

Pass

Standard

Avail

RO 47

H901

All

Do not disturb sign: present & clean.

RO 48

H901

All

Do not disturb sign: in good repair.

1
1
1

RO 49

H901

All

Coathangers: 6 same, good repair, back

same way. (Min 6, Max 8)

RO 50

H806

All

Smoke detector tent card available, per

standards.

Notes

N/A

Plans & Actions

By Whom

Page 42 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 51

H901

All

Welcome pack: clean & includes correct

items.

RO 52

H901

All

Welcome pack: in good repair.

Breakfast menu, good condition, on bedside

table furthest
away from the door.

Ashtray/NS card: clean / undamaged / right of

welcome pack
2

RO 53

H901

All

RO 54

H901

All

RO 55

H901

All

Fire notice on back of door

13

Sub-Area: Customer Room - Bathroom Area

Item #
RO 56
RO 57

SOP Ref
H902
H902

Type
All
All

Cat

Pass

Standard

Avail

Doors, frames, locks & door stops : clean

Doors, frames, locks & door stops : in good

repair

1
2

RO 58

H902

All

Vanity surfaces, ledges, frames, etc.: clean

and free of dust.

RO 59

H902

All

Vanity surfaces, ledges, frames, etc.: in good

repair.
1

RO 60

H902

All

Lights / fan: clean.

RO 61

H902

All

Lights / fan: operational & good repair.

RO 62

H902

All

Walls, ceilings: clean

RO 63

H902

All

Walls, ceilings: in good repair.

RO 64

H902

All

Floors: clean

RO 65

H902

All

Floors: in good repair

RO 66

H902

All

Skirting boards: clean.

RO 67

H902

All

Skirting boards: in good repair.

RO 68

H902

All

Towel rail is clean

RO 69

H902

All

Towels: free of holes and stains.

RO 70

H902

All

Mirrors: clean.

RO 71

H902

All

Mirrors: in good repair.

RO 72

H902

All

Sink & tap: clean & buffed.

RO 73

H902

All

Taps - working properly

RO 74

H902

All

Sink: in good repair.

RO 75

H902

All

Glasses: (2) clean.

RO 76

H902

All

Glasses: (2) unchipped.

New soaps: 1 on glass, rest on towels in

wardrobe; logo up

RO 77

H902

All

Notes

N/A

Plans & Actions

By Whom

Page 43 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 78

H902

All

Bin is clean inside & out

RO 79

H902

All

Bin mechanism working, & liner replaced tight 1

RO 80

H902

All

Toilet: clean, with toilet cleaner flushed away

RO 81

H902

All

Toilet Seat: in good repair.

RO 82

H902

All

Behind toilet cistern: clean

RO 83

H902

All

Toilet brush: clean, no water at bottom of

holder.

RO 84

H902

All

Toilet brush: in good repair.

RO 85

H902

All

Toilet rolls (2): replaced as nec. ( left), end

folded - V

RO 86

H902

All

Sanitary bags: (3) available.

RO 87

H902

All

Bath-tub, bath tiles: clean & buffed.

RO 88

H902

All

Showerheads & tap: clean.

RO 89

H902

All

Showerheads & tap: in good repair.

RO 90

H902

All

Mixer tap set to bath and not shower

RO 91

H902

All

Shower curtain: clean & pulled 1/2 way

across.

RO 92

H902

All

Shower curtain: in good repair

RO 93

H902

All

Shower curtain rod: clean

RO 94

H902

All

Chrome - all surfaces: clean & buffed. (i.e.

taps, etc)

RO 95

H902

All

Grouting: clean & white.

RO 96

H902

All

Grouting: in good repair.

RO 97

H902

All

Mastic (to be mould free)

2
4

RO 98

H902

All

Towels: clean / correct count / on correct

shelves. Floor mat: clean, dry, folded o/bath
side.

RO 99

H902

All

Rubber mat: clean. (n/a if hand rail is in use)

RO 100 H902

All

Rubber mat: in good repair. (n/a if hand rail is

in use) ?
1

RO 101 H806

All

All bathroom items positioned according to

standard

Sub-Area:
Item #

SOP Ref

RO 102 H806

Type
All

Cat
P

Pass

77

Bathroom: POS / Notices

Standard
Going for Green notice

Avail

Notes

N/A

Plans & Actions

By Whom

Page 44 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

RO 103 H806

All

Hot water stickers (2)

RO 104 H902

All

Ashtray (1) if smoking room

RO 105 H806

All

Bath mat notice, if available ?

Sub-Area:
Item #

SOP Ref

RO 106 PO72

Type
All

Total

Cat

Pass

Bedroom: Water Temperatures

Standard
Water Temperature

Avail

Notes

N/A

Plans & Actions

By Whom

161

Page 45 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.

Due Date

SELF AUDIT ACTION PLAN TEMPLATE

Ref

E.g. B1

Standard

Please wait to be seated

sign is posted

Plans & Actions

Contact writer to professionally create a 'please wait to be seated' blackboard

SELF AUDIT ACTION PLANS NEED TO INCLUDE WHAT, BY WHEN, BY WHOM

By Whom

Andrew

Due Date

Status

27JanO3 20 Jan - ordered

Takes one week

SELF AUDIT ACTION PLAN TEMPLATE

Ref

Standard

Plans & Actions

SELF AUDIT ACTION PLANS NEED TO INCLUDE WHAT, BY WHEN, BY WHOM

By Whom

Due Date

Status