INSTITUTE OF AVIATION & TECHNOLOGY

Effective
Communication
Assignment
Submitted to: Miss Shareen
Submitted By:

Hamza Jameel
BSAT Batch#1
Communication:
Communication is the process of sharing information, thoughts
and feelings between people through speaking, writing or body
language. Through this process we convey our thoughts or feeling
to someone else. How it is received depends on a set of events,
stimuli, that person is exposed to. How you say what you say
plays an important role in communication.

Role of communication:

Helps in fostering motivation.

Aids in the function of control.
Provides information for making decisions.
Coordination among departments.
To fill current inner tensions and needs. The six current
needs we each try to fill are:
To feel respected by self and others.
To give or get credible information.
To cause or prevent inner and interpersonal change including
changing or maintaining the emotional distance between us
and others.
To vents one feeling.
To create excitement (reduce numbness or boredom)

Elements of communication:
Verbal Communication:
Verbal communication contributes to 45% of our communication.
It involves the use of language and meaning (either oral or
written).

Non-verbal communication:
Non-verbal communication is the conscious and unconscious body
moments in communication that couple with physical and
environmental surroundings. Non-verbal communications are
those which are not expressed orally or in writing and includes
human elements associated with communication.
Listening & Feedback:
Listening which comprises of hearing, attending, understanding
and remembering can facilitate the effectiveness of
communication. Listening can be pleasureable, discriminative or
critical depending on the degree of application of mind. Listener
has to employ the appropriate type of listening depending on the
situation and nature of the message.

Effective Communication:
Effective communication extends the concept to require that
transmitted content is received and understood by someone in
the way it was intended. The goals of effective communication
include creating a common perception, changing behaviors and
acquiring information.

Power of Effective Communication:

Successful communication enables people to interact more
effectively with others in all areas of their relationships, both
professional and personal.
It is not a coincidence that coaching clients in communication
techniques is one of the most passionate areas of my practice.
These techniques help them become fully aware of the power and
impact of language and how successful communication
contributes to their successes in life.
By putting good communication skills into use, you can

communicate and influence at every level in your business

workplace, from support staff to senior executives. The formula is
the same.
We can have brilliant ideas, but if you cant get them
across, your ideas wont get you anywhere. - Lee Iacocca

Here are some basic communication skills to start putting into use
immediately:

Express Yourself:
Provide all the necessary information taking care not to omit
important parts of the message.
Be direct, clear and congruent Content, voice, tone and
body language should all say the same thing.

Listen Actively:
Active listening means one thing. Hear what people are
really saying.
How well we listen has a major impact on our effectiveness
in our jobs and in the quality of our relationships with others.
FACT: People only hear 25-50% of what we say and they hear
it within the first 2 to 5 minutes of the communication.

Become Aware of Body Language:

Our body language makes up 50% of the impact of our
message. We need to ensure that our non-verbal impression
matches what we are saying.

Ask Powerful Questions:

 Asking questions shows that we are listening. This tool

allows the listener to glean new information and to get
clarity on what is being said.

Focus, Focus, Focus:

In this digital age, we function as sick patients hooked up to
the life support of our blackberries, e-mails, cell phones and
text messages; without them, we would die an abrupt death.
What we give up in this mobile, high tech age is the ability to
focus. Instead a distraction constantly keep us from listening
to what others are saying and severely limits our ability to
focus on details in our life.
Without distractions and multitasking we become more
productive and effective.
Understand that not everyone is like you. Try
different ways of communicating with different
personality types. - Anonymous