Competency

Building Relationships

Business Ethics

Communication

Customer Focus

Organizational Awareness -

Problem Solving

Results Orientation

Teamwork

Adapting to Change

Performance Rating scale:

Competency Definition
Builds rapport quickly and effectively with various types of people. Collaborates
with a network of cross-functional contacts (within country, region and global
geographies) to achieve objectives. Creates and maintains formal and informal
channels to establish contacts and relationships internally and externally.
Handles differences with others constructively, promptly and positively. Initiates
opportunities for greater networking.

Is familiar with Oracle's Code of Conduct. - Has completed Oracle's Ethics

and Business Conduct training and other related required training.
-Complies with Oracle's standards of ethics and business conduct in
performing daily work. - Complies with Oracle's policies, business
practices, and all local laws and regulations. - Acts ethically and with
integrity with all business dealings.

Articulates clear and concise messages, listens, understands and responds to

the ideas of others. Composes clear and concise written messages and reports.
Demonstrates a good grasp of vocabulary and grammar, uses language which
adds impact to message. Modifies communication style for an audience by using
appropriate media and language. Uses appropriate visual diagrams and graphs
to help clarify information.
Anticipates customer needs. Ensures that customers feel their issues and
concerns are given appropriate priority. Actively builds long term partnerships
and trust. Follows-up to ensure the effective delivery of agreed solutions.
Formulates and agrees upon solutions with customers that meet the customers
needs
Identifies decision makers and opinion formers in important commercial
situations. Involves others when they are needed to make progress. Keeps
others in hierarchy informed of progress on important issues. Operates well in
ambiguous situations. Thinks through the organizational and political dimensions
of decisions made

Applies reasoning and judgment to solving problems. Generates insights

or creative solutions to apparently complex problems. Systematically
breaks down complex problems into component parts and identifies the
major and crucial elements. Tackles problems enthusiastically, and views
problems as challenges. Identifies alternative solutions and evaluates
consequences and impact of alternatives.
Consistently achieves measurable outcomes. Recognizes and resolves
challenges, obstacles, conflicts and political situations. Stays focused on
completing the task in hand despite distractions. Commits to achieving
objectives despite difficulties. Successfully manages priorities, effectively
balancing urgent versus important issues.

Contributes to the development and achievement of team objectives and

deadlines. Demonstrates concern for team morale. Proactively communicates
and shares knowledge and information with team members. Proactively seeks
opportunities where individuals can collaborate to ensure achievement of goals.
Demonstrates cultural sensitivity and values the differences in others
Demonstrates resilience in times of change and uncertainty. Explores, identifies
and communicates the opportunities that occur as a result of change. Initiates
actions to take advantage of change. Recognizes the need for change and
adapts behavior in accordance. Works effectively in ambiguous situations

1 - Does not meet expectations

2 - Development needed
3 - Successfully meets expectations
4 - Exceeds Expectations
5 - Outstanding

Target Level for IC2

Initiates professional contact outside of work team, when required by job role.
Maintains relationships with internal and external contacts.

Understand Oracle's Code of Ethics and Business Conduct and knows how to
apply it in day to day work situations. Completes Oracle's Ethics and Business
conduct training and other Compliance and Ethic program requirements in a
timely fashion. Aware of Oracle's Compliance/Ethics Helpline and Incident
Reporting Website for reporting ethics violation; understands obligations to
promptly report potential violation of Oracle's Code Ethics and Business Conduct.
Complies with Oracle's policies, business practices, and local laws and
regulations, Acts ethically and with integrity with all business situations.

Conveys knowledge and credibility with effective structuring of ideas, opinions

and information, in writing and speaking. Listens carefully to the content of
information being conveyed; asks clarifying questions to ensure understanding
of others' messages.

Thoroughly understands the customer's business environment, practices, and

core processes. Networks with relevant decision makers at appropriate intervals.

Considers the impact of decisions and actions within boundaries of own team
and sphere of influence. Understands both the formal and informal power
structure of the organization and knows who can influence decisions. Effectively
develops networks for mutual assistance and knowledge exchange.

Identifies the critical elements of a problem and alternative ways of resolving it.
Seeks help when necessary.

Personally does what is required to complete the work. Demonstrates

persistence in the face of setbacks. Consistently delivers high quality results on
time.

Demonstrates a willingness to put team needs before those of self, and

contributes to team decision making.

Supports change, and encourages others to respond positively to change.

Demonstrates flexibility in working with a variety of working styles, new
situations, and team members.

Target Level

2-Intermediate

2-Intermediate

2-Intermediate

2-Intermediate

2-Intermediate

2-Intermediate

3-Skilled

2-Intermediate

2-Intermediate

Apraisee Performance Rating

Apraisor Performance Rating

Employee's Overall Performance rating

Notes/Examples Appraisee

Notes/Examples Appraisor

Questionnaire for Appraisee

1. Summarize the major accomplishments achieved during this performance appraisal perio

2.List areas to be further developed in order to increase your expertise or strengthen

your job performance.

3. List the most and least satisfying aspects of your job

4. Describe your short and long term career and professional development goals.

5. List any additional comments for this performance appraisal period.

ance appraisal period.

ise or strengthen

ob

elopment goals.

sal period.