Bank of Punjab Hafiz

The Bank of Punjab
AN INTERNSHIP REPORT
ON
THE BANK OF PUNJAB
Submitted to:
Sir Yaseen Zia
Submitted by:
Faiz Miran
Reg #2008-ag-238
M. COM. (Accounting)
Department of Business Management & Sciences

University of Agriculture
Faisalabad
Internship Report 1 Faiz Miran

The Bank of Punjab
Contents
HISTORY OF THE ORGANIZATION ............................................................................. 5
BRANCH NETWORK ....................................................................................................... 8
DIVISIONS....................................................................................................................... 10
PERSONNEL DEPARTMENT........................................................................................ 14
FIELD OF ACTIVITIES .................................................................................................. 18
CLEARING DEPARTMENT .......................................................................................... 27
REMITTANCE DEPARTMENT ..................................................................................... 28
TRAINING PROGRAMME ............................................................................................ 36
WORK DONE BY ME AT THE BRANCH .................................................................... 38
REMITTANCES DEPARTMENT ................................................................................... 42
FINDINGS AND RECOMMENDATION ....................................................................... 44
Recommendations ............................................................................................................. 44

The Bank of Punjab
C K N O W L E D G E M E N T
ACKNOWLEDGEMENT
All praise to Allah, the most merciful, kind and beneficent, and the source
of all knowledge, wisdom within and beyond my comprehension. He is the
only God, who can help us in every field of life. All respect and possible
tributes goes to my Holy Prophet Mohammad (SAW), who is forever
guidance and knowledge for all human beings on this earth.
I am proud to say that I am very grateful to my family whose kind prayers and
cooperation helped me at every step of my work. Special thanks go to my parents
for their cooperation for the sake of my knowledge.
I am greatly indebted to my learned teachers, who have great influence on me

during my formative years. This report reflects the knowledge which I have gained
from my valuable teachers. I acknowledge with deep gratitude the invaluable help
extended to me by , officers of the Bank Of Punjab, without there co-operation it
was not possible for me to complete my Internship Report. They guided and
helped me and specially the sympathetic attitude, which always inspired me for
hard work.

The Bank of Punjab
X E C U T I V E U M M A R Y
EXECUTIVE S UMMARY
To interpret my skills and educational knowledge of Accounting I done my
internship in Bank of Punjab Faisalabad and to know how I will work in financial
institutions and among various types of people have different attitude.
The objective of this Internship was to explore the issues relating to Finance and to
find out problems regarding the theoretical concepts with practical experience
working in an organization during the internship and study the system of Bank of
Punjab . There are many possible improvements, which we can make positive
changes in the system.
The report is based on my two months internship program in Bank of Punjab . The
methodology reported for collection of data is primary as well as secondary data.
The biggest source of information is my personal observation while working with
staff and having discussion with them.
The report summarizes description of the BANK OF PUNJAB ,theory and

practices adopted by BANK OF PUNJAB and financial position of BANK OF
PUNJAB , its analysis and at the end concluding remarks and suggestions are
given for improvements. It was too much difficult for me to describe the
functioning of such a vast organization within the limits. In spite of this I tried my
best to describe.
Finally, for any all too fallible errors, omissions and shortcomings in the writing of
the report only I am responsible for which I hope that all concerning regards of
this report will forgive us.
Faiz Miran
M.COM 4th

The Bank of Punjab
HISTORY OF THE ORGANIZATION
The Bank of Punjab was established under an act of Punjab Assembly,

viz. The Bank of Punjab act, 1989. The bill to this effect was passed by
government of Punjab in accordance with the provisions of the constitutions
on July 26, 1989.
The act provided the foundation on which edifice of the bank was
created. The entire responsibility of policy formulation and management has
been placed, under the act, with the board of directors.
The bank comprises ten directors, out of which six directors are
appointed by the government (three of civil service and three prominent
personalities from the Industry, Agriculture, and Commerce etc.) The
remaining four directors are elected amongst shareholders, the criteria for
which have already been laid down in the act.

The Bank of Punjab
CAPITAL STRUCTURE
AUTHORIZED CAPITAL
At the time of establishment 1989, the authorized capital was Rs.200, 000,
000 divided in to 20,000,000shares of Rs.10 each. Paid up capital was
Rs.851, 880, 000 shares of Rs.10 each.
Reserve Funds
Total reserves Rs.971049000

The Bank of Punjab
Board of Directors
Mr. Kamran Rasool Chairman
Mr. Hamesh Khan Managing Director
Mr. Salman Siddique Director
Sheikh Muhammad asif Director
Mr. Mumtaz Khan Director
Mr. Sikandar Mustafa Director
Mian Muhammad Latif Director
Mr. M. Shahis Abdullah Director
Mr.Shahzad Ali Malik Director
Mr. Gohar Ejaz Director
Mr. M. Shahzad Sadiq Secretary to the Board
Audit Committee
Mr. Muhammad Shahid Abdullah
Sheikh Muhammad Asif
Mr. Gohar Ejaz Mr. Shahzad Ali Malik
A.F Ferguson & co. Chartered Accountants Auditors

The Bank of Punjab
BRANCH NETWORK
The bank of Punjab has opened 247 branches as on 31-8-2003. the branches
are well located in commercial and some residential areas, thus catering to
the needs of business community and private individuals. All branches are
air conditioned, well-furnished and equipped with modern facilities to
provide services in a congenial atmosphere.

The Bank of Punjab
The Bank of Punjab is working as a scheduled commercial bank with its

network of 249 branches at all major business centres in the country. The
Bank provides all types of banking services such as Deposit in Local
Currency, Client Deposit in Foreign Currency, Remittances, Advances to
Business, Trade, Industry and Agriculture. The Bank of Punjab has indeed
entered a new era of science to the nation under experience and professional
hands of its management. The Bank of Punjab plays a vital role in the
national economy through mobilization of hitherto untapped local resources,
promoting savings and providing funds for investments. Attractive rates of
profit on all types of deposits, opening of Foreign Currency Accounts and
handling of Foreign Exchange business such as Imports, Exports and
Remittances, Financing, Trade and Industry for working capital
requirements and money market operations are some facilities being
provided by the Bank. The lending policy of Bank is not only cautious and
constructive but also based on principles of prudent lending with maximum
emphasis on security. As agriculture is considered as backbone of our
economy the Bank of Punjab has introduced "Kissan Dost Agriculture

The Bank of Punjab
DIVISIONS
As for working is concerned the BOP is divided in to various divisions
which are further divided in to departments. The major divisions are as
follows:
 Operation
 Credit
 Finance
 Business development
 Research publication and manpower development
 Administration
 Audit and inspection
These all divisions are headed by General Managers.

The Bank of Punjab
1) Operation Division
It is concerned with the operational working in, general banking,
which is concerned with the routine working of the bank. Any problem or
ambiguity arise in any branch working is then rectified and suggest for
correction by this division. The decisions like commissions, technical
procedures involved usually taken by this department.
2) Credit Division
This division controls over all credit operations like sanction of
loans, IBP (Inland Bill Purchased) and also keep check over securities,
mortgage, hypothecation or pledge. It also fix the rate of markup and other
decisions concerning with credit.
3) Finance Division
It controls the routine financial matters, the permission of special
expenditures incurred in the branches and other such cases, The Daily
position and HO extracts and daily send to this division by all the branches.
This division not only estimates the\e profit and loss of every branch but also
prepares over all income statement and balance sheet of the complete bank.
It also keeps record of total deposits of the bank and then their classification
in the form of loans into different sectors of economy.
4) Business Development Division

It promotes the bank deposits and work for the over all
development of bank. Deposits are the lifeblood of any bank. Without
deposits bank cannot perform any function of banking. This division fixes
the deposit target of every branch by keeping an eye over the potential

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customers in that area. It gives motivation to branches to achieve targets

through different campaign and schemes like cash prizes and special
increments. It publishes an ebullition in which those branches are
encouraged which achieves their monthly targets.
5) Research Publication And Manpower Development

This division is really working for a much betted cause. This is
not only saving the heritage of glorious development and success of BOP
but sets traditions, internal values and over all culture of the organization. It
organize publication of all types of reports either annual or semi annual
reports. It also arranges publications of a biannual magazine. A book about
The bank of Punjab is also under publication which include the staff moral
and internal values of the organization but also describe how this tiny plant
grow into young tree only in few years of duration.
Different courses and scholarships are arranged for the staff to give
them betted opportunities in their future careers.
6) Administration
It controls the administration problems like recruitment. Training
and internal transfers, leave procedures and certain other problems of staff. It
organizes recruitment with the help of Officers Training Institute. It also
controls over any problem arise during working in the branch, the internal
conflict among employees in certain rare cases.

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7) Audit And Inspection Division

This division maintains a good check on the over all working of
the branch. It arranges surprise auditor and frequent audit to rectify any type
of irregularities in the functions of the branch working. It smoothes the work
and clear all types of mistakes or any type of fraudulent. Surprise audit
maintains a good check on the over all working and especially of the side of
finance. The various departments working under different division are as
follows:
Various Departments
1. O & M (Organization and Management)
2. Computer
3. Officer Training Institute
4. Shares
Different chiefs control these all departments.

The Bank of Punjab
PERSONNEL DEPARTMENT
The Main Personnel Department of The Bank of Punjab is in
Lahore that is in the head office and it is called the administrative division.
In the Administrative division. In the Administrative division all the record
to the office are kept .The duty of the administrative division or the
personnel department in head office is to make assessment for the
requirement in head office is to make assessment for the requirement of
manpower in each branch of the bank. The administrative division also
decides whether the employees are selected within the bank or outside the
bank. The general policy for employee’s welfare is also made the
Administrative department.
Functions Of The Personnel Department

 The following are the performed by the personnel department for the
accomplishment of its policies and objectives.
 Recruitment
 Training
 Performance review
 Executive Training and development
Recruitment
The selection of the employee is very important decagon the
management has taken. Bank recurrent policy is very strict, and mostly
depends upon the ability of the candidate and personal observation of the
top-level management. There is no quote system exist in the bank. Whenever
vacancies fall vacant bank makes advertisement in the newspapers and asked

The Bank of Punjab
for vacant bank makes advertisement in the newspapers and asks for the
application.
All persons have fulfilling the following requirement are directly
appointed as Office Grade III.
1. First Division in graduation
2. One first division in Inter or matriculation
3. Written test base only, no interview
4. Age not more then 25 years
Training
The newly hired employees generally starts as a clean slate on
which nothing has yes been written. Good training is an art. The training
policy of the personnel department is different for the
 New employee
 Existing staff
For the newly selected candidates it is compulsory for them to get
training . There is a separate acad3emy of the bank in Lahore, the Mall
Branch which is called the training institute, the following procedure is
adopt in the training program,
 Two month training in the academy
 One month job training
 Again one month training in the academy

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Performance Review
The primary value of the job descriptions evolution is to serve as
the basic for the review of the individual performance in each job, each
employee understands that what is expected from him.
Personnel department may review of the officers by analyzing
that.
1. The task assigned to the officer is completed or not.
2. The task completed with in the given time.
3. The result of that task is favorable.
4. Performance is comparable with the standard of the organization.
5. What is the achievement of the employee for meeting the assigned
task.
6. What methods are used for the completion of the task.
All the above-mentioned tool are used for performance review.
The management takes action in favour of the officer in case of the
completion of the task, in shape of
a) Increases the salaries of the employees

b) Provides more higher training to the officer for more .
c) Difficult task
d) Other benefits provided to the employees.
The management keeps all the records of the officers and check
the performance trained. Management takes personal discussion with the
employee.
If the employee is not satisfied with the evaluation, he is also
allowed to talk with the management.

The Bank of Punjab
Executive Training Development

It is duty of personnel department to make successor
management. For this purpose bank staff is growing a system and
improvement in the quality of bank executive is made. Executive training
program is conducting by the bank, because training may increase the
knowledge and skills of an individual and thus it turns individual into true
executive. Training can improve management techniques; it helps the
management to make better decisions.
Development on the other hand, has different connections in the
growth of the inner person and his or her motivation. It is true that not only
the training is important for the better manager but also the development of
the manager. For explore the mind and talent of the junior officers,
management motivates them by offering higher study at abroad.

The Bank of Punjab
FIELD OF ACTIVITIES
A) Deposit Department
1. OPENING OF NEW ACCOUNT
The opening of a new account is the establishment of customer
banker relationship. By opening an account at bank, a person becomes a
customer of the bank.
Before a banker opens a new account , he should ascertain
whether or not the person desirous of opening the account is a desirable
customer. The banker should determine the prospective customer’s integrity,
responsibility, occupation and the nature of the business by the introductory
reference given at the account opening. Negligence in this informal
preliminary investigation may result in serious consequences not only for
banker concerned directly, but also for other bankers and the general public
who may be affected indirectly.
2 . Account Of The Customer

INDIVIDUAL’S ACCOUNT
An individual can open either PLS saving account or current
account. He can open the account in any branch of the bank. When an
individual ask the bank officer to open the account, the bank officer asks
whether he wants to open PLS saving or Current Account. After preliminary
investigation, application form is given to the individuals. The form contain
many options for the operation of the account. Every new account holder is
to be introduced by the one existing account holder. After completing the
form the individual deposits the form to the concerned officer and deposits
the initial amount to the cashier. The officer handling the application verify
the form and asks the customer to come next day if he requires a cheque

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book on the next day a cheque book is given to the customer, now a
customer can handle his account freely.
SPECIMEN SIGNATURE
When an account is opened with a banker, the customer gives the
banker a specimen of the form of signature which would appear on all his
cheques to express the authority for the payment of cheque drawn on his
banker. This specimen is taken generally on a card specially designed for
this purpose and rules for the customer’s full name and account number are
entered on it. If the banker has reasons to doubt the genuineness of a
signature, he should either get it confirmed for his satisfaction or return the
cheque with the remark “signature differ”.
PROBLEM IN INDIVIDUAL’S ACCOUNT
a) Death of the customer
b) Lunacy of the customer
c) Insolvency of the customer
JIONT ACCOUNT
There are the accounts of two or more persons who are neither
partners nor trustees. When such account is opened, it is necessary that the
banker should obtain clear directions as to whether one or more of them
shell operate upon the account.
PARTNERSHIP ACCOUNT
This account is to operated according to instruction given at the
time of opening the account. Every partner in a firm has an implied power to
bind his co-partners by drawing and endorsing of cheques, the drawing,
accepting and endorsing to bills of exchange and making and endorsing of
promissory notes. A partner has an implied authority to countermand

The Bank of Punjab
payment of any cheque drawn on the firm’s account and the banker is bound
to comply with the instruction issued by that partner. In addition the account
opening form duly signed by all the partners, and the specimen signature
card containing the specimen signatures of the persons authorized to operate
the account, a partnership letter, duly signed by all the partners in their
personal capacity is also obtained, wherein all the partners assumes the
liability of the firm to the bank as joint and several. This letter is obtained
from both registered and non-registered firms, and is not a substitute for the
partnership deed in a registered firm.
COMPANY’S ACCOUNT
The account of the company is opened on the resolution of Board of
Directors which nominates the persons authorized to operate upon the
account. The banker must take the specimen signature of the authorized
persons and allowed the operation o0n the account under that signature as
long as the authority is not terminated. When banker received a notice of
death retirement or dismissal of the authorized person he should stop the
operation on the account and wait for a fresh resolution authorizing another
person. however the cheques signed by the authorized person before death
,retirement or dismissal should be honoured by the banker, because they
were valid instruments before the termination of his authority, any doubt or
suspicion should be referred to the company. The banker may open the
account of newly floated public limited company without certification of
commencement of business in order to receive the amount of issued capital
from the prospective share holder but should not allow any withdrawal from
the account till the certification of commencement of business copy is
submitted to him. failure to obtain this certificate necessities the refund of
the amount to the prospective shareholders by the promoters.

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Types Of Deposits
The following types of deposits are offered to the general public in
“The Bank of Punjab”
A. PLS saving bank deposits
B. PLS term deposits
C. Current deposits
D. Short notice term deposits
E. Special deposits
A. PLS SAVING BANK DEPOSITS

On PLS saving bank deposits banks pay profit which are not prefixed
and is announced normally in and January zakat@2.5% is deducted from
PLS saving bank deposits on first day of ramzan. A withholding tax @10%is
also recovered from the profit paid on PLS saving bank deposits account.
minimum amount to open PLS saving account is Rs.500/-
B. PLS TERM DEPOSIT
Banks also receives deposits for a fixed term. They are cashable on the
expiry of terms along with the profits announced by the banks for that term.
The PLS TDRs can also be cashed before the expiry of terms but no profit
will be paid for the remaining period. The banks will deduct zakat @ 2.5%
and withholding tax @ 10% on the profits.
PLS term deposits are usually for the period of

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3 months 1.25%
6 months 1.50%
1 year 1.75%
5 years 2.5%
C. CURRENT DEPOSITS
Business community keeps their deposits in current accounts. They can
withdraw any amount standing to their credit in current deposits by cheques
without serving any notice to the bank. Current deposit are also known as
demand deposits. The bank does not pay any profit on such accounts but it
recovers incidental charges if a balance in the current account is below the
desired level. Minimum amount to open account is Rs. 1000/-
D. SHORT NOTICE TERM DEPOSITS (SNTD)
The period of this deposit range from 7 to 29 days and over. The profit is
calculated on daily product basis. Likewise PLS, TDR, Zakat is deducted @
2.5%. If fall within Zakat period and withholding tax is deducted @10% on
profit paid.
Books Relating To Customers

i. PAY IN SLIP
When money is to be deposited in the bank, the pay in slip is to
be filled. The object of this book is to provide the customer with the
bank’s acknowledgment for receipt of money to be credited his account.
ii. CHEQUE BOOK
A cheque book contains a number of cheques which is given to a
customer upon written request. It enables a customer to make withdrawal
from his account or made payment to various parties by issue of cheque.

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iii. PASS BOOK

Pass book is a copy of the customers account as it appears in the
book of the bank. Balance is recorded by the clerk in his book.
B. Issuance Of A Cheque Book.

Cheque book shall be processed in the following manner:
1. Leaves of cheque book are counted.
2. Name and account number of the party written on cover and
requisition slip.
3. Account number entered on all leaves of the cheque book.
4. Name and account number entered in the cheque book issue register
against the particular cheque series.
5. Deposits incharge will sign in the cover of the cheque book, the
registration slip and initial in the cheque book issuance register.
6. All cheque leaves are stamped the name of the branch.
CHEQUE
The definition of a cheque makes it clear that there are three
parties to it, drawer, Drawee and payee.
Drawer is the person by whom or by whose authority the cheque
is drawn. You can say the account holder.
Drawee is party which acts upon the order of the drawer and pays
the money which is always a banker.
Payee is the person to whom or to whose order the money is to be
paid.

The Bank of Punjab
PAYMENT OF CHEQUES
The primary function of a banker is to receive deposits from
public on different accounts with the obligation to repay them either on
demand or after the expiry of a fixed period. For with drawals from current,
savings, bank RF and CF accounts constituents draw cheques, which are
presented for payment in one of the following ways:
1. Over the counter for cash payment.
2. Through the clearing where clearing arrangements exist.
3. Over the counter for credit to another person’s account with the
bank.
As paying banker can claim protection only when they make the
payment of cheque drawn upon them in due course are:
1. The payment should be made in accordance with the apparent

tenor of the instrument which means what appears on the face of
the instrument to be intention of the parties.
2. The payment should be in good faith and without negligence and
3. The person receiving the payment should be in possession of the
instrument under circumstances which do not lead to believe that
such person not authorized to receive the amount.
Terms And Conditions For Cheques
1. FORM CHEQUES
The instrument should be drawn in accordance with the legal
definition o a cheque. It should be dated and fulfill the following requisites:

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1 Unconditional order
1. On a specific banker only
2. A certain sum of money only
3. Payee to be certain.
4. Payable on demand.
5. Signed by the drawer or by his authorized person
2. DATE
The cheque presented for payment should not be a postdated of
STALE one. A postdated cheque is one dated later than the date of issue. It
should not be paid for the following reasons:
1. The customer may stop payment before the due date of the cheque.
2. The banker has no right to debit customer’s account before its due
date.
3. If banker pays a postdated cheque in case the customer dies or
becomes insane or insolvent before the cheque is due for payment
then he shall have to bear away loss that may arise out to his
action.
4. The banker will lose the statutory protection granted to him for
payment in due course.
3. SUFFICIENCY OF FUNDS
Sufficient funds must be available in the account to meet the
withdrawal

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4. AMOUNT
The amount should be stated in words and figures on the faces of
a cheque. If there is any difference between the two, a banker can pay the
amount given in words. But it is upon the banker either he offers the smaller
amount in some instances or returns the cheque with the remarks “amount in
words and figures differs”.
5. MUTILATED CHEQUE
A cheque torn or worn not by the customer in such a way as to
give sufficient evidence of his intention to cancel, it is called a mutilated
cheque. Such a cheque should be returned unpaid by the banker marked
mutilated cheque.
6. MATERIAL ALTERATION
Cheque presented for payment should not have any material alteration, if
there is any that should be duly confirmed by the drawer, because any
material alteration made without his consent makes the cheque void. If the
banker pay such a cheque he does so at his own risk.
7. NO LEGAL BAR
The cheque should not be legally barred for payment in any case.
8. PRESENTATION DURING BANKING HOURS

The cheque should be presented for payment during the usual
banking hours. In case a banker pays cheque outside those hours, he exceeds

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his authority and may be liable for any damages suffered by his customer as
the result.
CLEARING DEPARTMENT
“All banks collect cheques on behalf of their customers and
system of collecting cheques is called clearing of banks. A clearing house is
a place where representative of all banks of the city get together and settle
the receipt & payment of cheques drawn on each other”.
Function Of Clearing Department

1. To accept transfer & clearing cheques from the customers of the
branch &arrange their collection.
2. To collect amount of cheques drawn on members of the local
clearing house sent for collection by The Bank of Punjab
Types Of Cheques Collected By Clearing Department

1. TRANSFER CHEQUES
The Cheques which are collected and paid by the same branch of
bank.
2. TRANSFER DELIVERY CHEQUES
The Cheques which are collected and paid by two different
branches of a bank situated in the same city.

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3. CLEARING CHEQUES
The collecting bank can receive the amount of cheque from the
paying bank from the clearing house on the behalf of the customer’s
account.
REMITTANCE DEPARTMENT
It is very important department of the bank. “Remittance is a
transfer of funds from one place to another or from one person to another or
to the same person.”
Modes or ways of Transfer

The following are basis modes in which funds are transferred.
1) Demand Draft
2) Telegraphic Transfer
3) Mail Transfer
4) Traveller Cheque
5) Pay order / Pay slip
6) Call Deposit Receipt
Bank provides these service to its customers and also charge commission for
that.
DEMAND DRAFT
It is also called banker instrument.
It is an instrument which is issued by banker at the request of
purchaser which is drawn on another branch of the same bank.

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Demand draft is just like a cheque basic different is that it is

always drawn on the branch of same bank where as cheque can be drawn on
any bank.
Just like a cheque demand draft may be opened or crossed. It is
negotiable instrument because it can be endorsed from one person to
another.
DEMAND DRAFT ISSUANCE REGISTER

Whenever any draft is issued they are recorded in draft issuance
register. These drafts are given control number viz no. of draft issued to
particular branch.
PAYMENT OF DEMAND DRAFT

It usually happens that when invoice for draft reaches at the
Drawee branch then the payment is made on draft. If the draft is crossed it is
deposited in customer account and payment is made to customer after
passing 2 or 3 days of clearing process.
TREATMENT FOR LOST DRAFT

If customer loses the draft, he will be approach to issuing bank.
Bank will ask the customer to fill the application form, then issuing bank
will inform paying bank about the lost of draft. Paying bank after receiving
this information will mark stop payment on its draft payable register and
send confirmation to issuing bank about stop payment

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2. TELEGRAPHIC TRANSFER
It is another mode of transfer. In demand Draft payment is made
on the presentation of that draft. It is time consuming procedure. In case of
T.T. no such requirement is required by paying bank. The customer must
have account in paying branch. When the issuing bank receives the payment
for remitter, bank makes telegraphic message through fax or telephone
message. It is called coded or tested message. This message is decoded and
then payment is made to remitter.
In case of T.T, there is only code no. these control no. are called
T.T. numbers.
3. MAIL TRANSFER
It is also one of the mode of remittance and is used foe
transferring money from one place to another.
The person desirous to remit money through MT shall fill an
application form called MT application form. The applicant shall provide all
the necessary information to the bank. The remitter of the funds signs this
application form. The officer gets all the bank charges and amount from the
customer and issues M.T. in this case no instruction is handed over to the
remitter. The message for the payment is conveyed to the paying branch
through inter branch credit advice, payment is made to customer.
4. TRAVELLER CHEQUE
It is just a shape of demand draft. The difference is that it is not
drawn on specified branch. It can be drawn on any branch of same bank.
The paying bank has to be verified the signature and after
verification payment is made.

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5. PAY ORDER
It is used to secure the payment. In case of payorder issuing and
paying branches are same.
Payorder can be endorsed if it is not crossed. The amount of
payorder together with bank’s charges is paid by the purchaser in cash or by
cheque or on the letter of authority. Payorder may be presented for payment
by the payee either over the counter for cash payment or the payee may
transfer credit to his account.
The person who make the payorder cannot stop payment. The
person in whose favour the pay order is made can release payment of
payorder. Payorder is valid for six months.
6. CALL DEPOSIT
ISSUANCE OF CDR
The following is the procedure for the issuance of a call deposit
receipt:
1. Deposit is acceptable in cash or through cheque and processed in
the books of the bank accordingly.
2. Depositor / purchaser is required to make a written request for the
issuance of a CDR on bank’s prescribed form.
3. In addition to the amount of the call deposit commission at a flt
rate or Rs. 10 is also to be received from non-account holder.
4. After the receipt of that amount CDR is to be issued. The receipt
also contains the following information:
a) Name of issuing branch
b) Printed serial number of the receipt.
c) Date of issue.

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d) Name of beneficiary / payee along with the made of

depositor / purchaser.
5. In case deposit is made by the purchaser in favour of government/
semi government department. Receipt is issued in the name and designation
of the concerned official of the department. Account of the purchaser/
Tenderer.
6. CDR must be protect graphed either through cheque writer/
protectographer or to be hand written in ink.
7. CDR must be signed by two duly authorized officers of the branch.
ADVANCES
Different types of advances have been listed hereunder:
1. Demand Finance
2. Staff Finance
3. Cash finance
4. Running Finance
5. Small Finance
6. Finance Against Imported Merchandise
7. Agriculture Finance
8. PLS Trust Receipt
9. Housing Finance
10. Inland Bills Purchased
11. Musharika
12. Modaraba

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13. Lease Finance

14. Qarza- e Hasna
15. PLS BillsDiscount / Purchased
16. Foreign Bills Negotiable Under L/C
17. House Building Loan
18. Inland Bills Negotiable Under L/C
19. Kisan Dost Finance
20. Green Tractor Scheme
21. Dairy Forming Scheme
The Bank of Punjab D.G.Khan branch is presently giving

following types of facilities.
Running Finance
Running finance is normally advanced to small business men and
the small income people for their day to day business requirements. This
loan is granted against mortgage of immovable property and hypothecation
of stocks in trade. The rate of mark up on this loan is 46 PS/DAY/ 1000 or
flexible as per party credit worthiness.
The account of this finance is opened like current account and
cheque book is issued to the client. Deposits and withdrawals are allowed
in like manner. This loan is disbursed normally for one year with the
provision of renewal at the time of expiry of one year.

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Cash Finance
Cash finance is given to big industrial concerns. Mainly seasonal
loans are disbursed to agricultural input consuming industries like sugar
mills, cotton ginning factories, rice hushing and oil mills etc.
This loan is given against the mortgage of immovable property
and pledge of raw and finished goods. The term of loans is fixed according
to the season of a particular commodity.
Agricultural Finance
The essence of the scheme was to over come the traditional
difficulties being faced by the small framers in availing credit from the
financial institutions &banks. The bank credit operation includes selections
on merit prudent leading, vigilant supervision and regular coordination
between the bank and the borrowers.
Maximum Finance Limit

All the finances are given on merit for each case after assessing
genuine requirement of the farmers for agri inputs based on their existing
and future cropping plan of their lands at an approximate rate as per
following standard.
1. Per acre 8000/- approximately but not exceeding than 200000/- per
crop year or 25 acre.
2. 80% of value of the agriculture land of the farmer as per his
agriculture passes book, which ever is less.

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Mode Of Finance
The selected farmers who qualify for the scheme and are
approved for the purpose of finance will be given a special chequebook of
Kisan Dost Account, along with a letter for the maximum amount he can
draw from this account.
MARK UP
All finances will be allowed at commercial mark up rate of
financing i.e. 0.46 to 0.23 paisa. It has double edge benefits i.e. all times
availability of credit to the farmers and their motivation for developing their
saving habits through bank.
PURPOSE
All loans given by the BOP to farmers for meeting their short
term agriculture production requirements specified below would be treated
as agriculture finance under the scheme.
a) Seed
b) Fertilizer
c) Pesticides
The account of client is treated as current demand account.
Regional chief approved the finance with the help of branch manager.

The Bank of Punjab
TRAINING PROGRAMME
Branch Introduction
To acquaint the students with the real management process, one

of the requirements of our M.Com course is to complete 8 weeks Internship
Programmed at a reputable organization. This effective programmed helps
the students to see the practical relevance and acceptability of various tools
and theories of business administration learned during their M.Com course.
For my internship programmed, I selected The Bank of Punjab
D.G.Khan Branch Distt. D.G. Khan.
Personnel Of Branch
On the first day of joining the branch, I was introduced with the
staff members of the branch, with whom I had to work.
These staff members are;
Mr. Burhan-ud-din (O.G.I) Manager

Mr. Namatullah (O.G.II)
Mr. Namatullah (O.G.II)
Mr. Ahmad Nawaz (O.G.II)
Mr. Saeed Ullah Shah (O.G.II)
Mr. Imtiaz Ahamad (O.G.II)
Mr. Ahmad Nawaz (O.G.II)
Mr. Syed Asif Ali (C.O)
Mr. Imtiaz Ahamad (O.G.II)
Mr. Syed Asif Ali (C.O)

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OTHER STAFF
(Including Security guards,
Peon and messenger)
Total no. Of employees 10
DETAIL OF BRANCH DEPOSITS

The branch provides the facilities of PLS saving bank account
and current account. It also gives loans to different persons.
Followings are the details of above.
1. No. Of PLS Accounts 3680
2. No. Of Current Accounts 1370
MANAGEMENT OF THE BRANCH

I observed the manager pf The Bank of Punjab D.G.Khan branch,
Distt. D.G.Khan with whom I was associated, adopted the following
Management styles:
Rensis Likert has developed certain ideas & approaches
important in the field of management. He sees an effective manager as
strongly oriented to subordinates, relaying on communication, keep all
parties working as a unit.
The Manager of The Bank of Punjab have adopted the system 4
of Likert which is as follows:
“Manager has complete confidence in subordinates in all matters,
they always get ideas and opinions from subordinates and constructively use
them. They also give economic rewards on the basis of group participation
and appraising progress towards goals. They encourage division meaning

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throughout the organization and cooperate among themselves and with their
subordinates as a group.
WORK DONE BY ME AT THE BRANCH

Major activities performed during my internship program are as
follows:
Account Opening Department

In this department, I gain the practical knowledge about opening
account. This department deals with opening current and saving account for
its customers opening current/saving accounts can categorized as following:
 Individual
 Joint account
 Partnership account
 Company
 Trust
 Staff
 Others
Opening An Account
In order to open an account, first of all the customer has to fill a
form prescribed by the bank. The person is required to bring some reference
or introduction for opening the account. Introducer may be the person who
has any account with BOP.

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Some important information regarding introducer e.g. the name

and account number of the introducer is written of the space provided on the
specimen signature card. Then in order to find out whether he is a true
introducer of not, a letter is sent to him thinking him for this introduction so
that anything wrong may come into notice.
There are different requirements for different types of accounts
and account-holders.
Deposits
The procedure undertaken upon receiving deposits from the customer
is as follows:
i. Examining the deposit slip to ensure that the name and the account
numbers are clearly indicated.
ii. Counting the cash/cheques and agree the total with the total with the
amount on the deposit slip.
iii. After that the pay-in-slip is validated for cash
transaction/transfer/clearing transfer as appropriate before the
counterfoil is handed over to the customer.
iv. Cheques signed by directors, partners or employees of a company,
drawn in favour of themselves and credited in their account in the
bank are to be scrutinized.
Withdrawals
Cheques can withdraw amount. The withdrawals can be made
only at the branch where the account is maintained.

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The officer under his full signature authorizes all cash

withdrawals. No third party withdrawal is permitted.
In current account, the bank does not offer any interest. We can
deposit or withdraw any amount during banking hours.
Issuance Of Cheque Book

The accountholder requests for the new chequebook by
presenting the requisition slip along with the authority letter to the concerned
office. His signatures are verified before giving him a new cheque book. The
presence of the accountholder is compulsory to get a new cheque book. But
if he sends a third person to get his cheque book then the procedure is as
follows:
An authority letter is given to the third party by the accountholder.
i. The account holder verifies the signature of the third person on
that authority letter.
ii. The bank officer gets the signature of that third person to confirm
whether he is the same to whom the accountholder has sent.
iii. The bank issues the new cheque boom and the bank keeps
authority letter.
Clearing Department
In this department, I have worked for two weeks and prepared the
clearing myself. My responsibility was to receive all the clearing cheques
and to make a schedule of these cheques after making an entry in the inward
or outward clearing registers and then to submit these schedules along with
the cheques schedules along with the cheques to the main branch. Main

The Bank of Punjab
branch receives the cheques from all of its branches and makes the lots of
these cheques again. Main branch send these cheques to the State Bank of
Pakistan where a clearinghouse exists. In this clearinghouse the
representatives receive their cheques and go back to their bank’s main
branch. Then main branch sends these cheques to their relevant branches
where the validity of these cheques are verified and the accounts of the
relevant clients are affected.
Then an advice is sent to the issuing bank that the cheque is
honored. In case, if the cheque is dishonored a memorandum is issued to the
bank on which various reasons of dishonor are printed and one or more
reasons are marked due to which the cheque is dishonored.
The statement of clearing was submitted before 1.00 P.M. daily.
The whole procedure of clearing is completed within 2 days.
Types Of Clearing
Clearing department deals with the two types of clearance.
1. INWARD CLEARING
When the cheques of other banks are deposited in our bank these
cheques are verified from the issuing bank first after due verification these
are credited into the account holder’s account. This is called inward clearing.
2.OUTWARD CLEARING
When the cheques of our banks are deposited in other banks and
those banks are send these cheques to us for verification. It is called outward
clearing. After due verification we debit the account of client with same
amount.

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REMITTANCES DEPARTMENT
I worked in this department for one week. This department deals
in transfer of money from one place to another or country by:
1. Demand Drafts
2. Mail transfer
3. Telegraphic Transfer
In this department internees are advised only to observe the
working of transfer of money from one place to another place or country by
the above modes of transferring money.
During my stay in department, I observed that how demand draft
was issued. The procedure is as follow.
First the bank receives a written request from the customer to
issue a bank draft. The written request is either in banks standard form or
separate paper signed by the applicant enclosed with cash or cheque
covering the amount of the draft and other charges of the bank.
While issuing a bank draft it is necessary that the draft should be
free from alternations. All the details must be written clearly in ink. After
issuance a demand draft it is handed over to the applicant and its advice
containing the particulars of the draft is sent to drawer branch with its
necessary information and payment of the draft is made on its presentation.
Bills Collection Department

I spent one week of my training in bills collection department.
Here I collected utility bills like gas, electricity, water, and telephone etc.
syed Asif Ali (C.O) is the incharge of this department.

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The Bank of Punjab
FINDINGS AND RECOMMENDATION
Findings
During internship training period, I had found the following weaknesses:
B) Some employees in the bank just do the same job, they become the
master of practicing job but they know almost nothing or lose their
knowledge about other jobs.
C) The bank pays high profits to its customers and provides excellent
services but there is lack of publicity of its services on the part of
the clients.
D) The pay scale of The Bank of Punjab employees is less than other
banks which is an indication of discouragement among employees.
E) The employees have not access to higher authorities and a large
hierarchy of persons is involved. This creates frustration in
employees in solving their problems.
F) The size of almost all branches of The Bank of Punjab is very small.
It create difficulty for the customers as well as staff members for
proper dealings which always gives a congested atmosphere.
Recommendations
It was a interesting experience to do internship in “The Bank of Punjab”.
The staff was highly cooperative and due to their help I learned big deal
about modern banking.

The Bank of Punjab
I suggest that such an internship program is highly integrative

for the student of commerce / business education. So that the student should
be acquired with the knowledge of the practical world. I do summarize that
it would be a great help to me in selection of job or future field of work.
Here I am putting dome suggestions, which will enable the Bank to
compete with other banks, more effectively and more efficiently.
1. The employees should be assigned jobs for specific period
and then they should shifted to other department so that can
gain knowledge of other jobs.
2. The Bank of Punjab should properly advertise and
communicate to the public the services provided by it so that
more customers will be attracted.
3. The Bank management should give more incentives and pay
scale of officers should be revised and improved.
4. In order to enter fast moving world, the bank must be fully
equipped with advanced technology.
5. The size of all branches must be enhanced and working
conditions should be improved. It will increased the
productivity and efficiency of the employees and the bank
will get more benefits after some expenditure.
6. Some people in the bank are over burdened with work. For
this, the work should be divided equally and in some cases
more employees should be employed.
7. In main cities the bank should start cash counter as well as
ATM facilities to compete with other banks.

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The Bank of Punjab

THE BANK OF PUNJAB

Sir Yaseen Zia

Department of Business Management & Sciences

Internship Report 1 Faiz Miran

BRANCH NETWORK ....................................................................................................... 8

FIELD OF ACTIVITIES .................................................................................................. 18

CLEARING DEPARTMENT .......................................................................................... 27

REMITTANCE DEPARTMENT ..................................................................................... 28

TRAINING PROGRAMME ............................................................................................ 36

WORK DONE BY ME AT THE BRANCH .................................................................... 38

REMITTANCES DEPARTMENT ................................................................................... 42

FINDINGS AND RECOMMENDATION ....................................................................... 44

Internship Report 2 Faiz Miran

I am greatly indebted to my learned teachers, who have great influence on me

Internship Report 3 Faiz Miran

The report summarizes description of the BANK OF PUNJAB ,theory and

Internship Report 4 Faiz Miran

HISTORY OF THE ORGANIZATION

The Bank of Punjab was established under an act of Punjab Assembly,

Internship Report 5 Faiz Miran

Internship Report 6 Faiz Miran

Internship Report 7 Faiz Miran

Internship Report 8 Faiz Miran

The Bank of Punjab is working as a scheduled commercial bank with its

Internship Report 9 Faiz Miran

 Research publication and manpower development

 Audit and inspection

These all divisions are headed by General Managers.

Internship Report 10 Faiz Miran

4) Business Development Division

Internship Report 11 Faiz Miran

customers in that area. It gives motivation to branches to achieve targets

5) Research Publication And Manpower Development

Internship Report 12 Faiz Miran

7) Audit And Inspection Division

Internship Report 13 Faiz Miran

Functions Of The Personnel Department

Internship Report 14 Faiz Miran

 Two month training in the academy

 One month job training

 Again one month training in the academy

Internship Report 15 Faiz Miran

a) Increases the salaries of the employees

Internship Report 16 Faiz Miran

Executive Training Development

Internship Report 17 Faiz Miran

2 . Account Of The Customer

Internship Report 18 Faiz Miran

Internship Report 19 Faiz Miran

Internship Report 20 Faiz Miran

A. PLS SAVING BANK DEPOSITS

Internship Report 21 Faiz Miran

Books Relating To Customers

Internship Report 22 Faiz Miran

iii. PASS BOOK

B. Issuance Of A Cheque Book.

Internship Report 23 Faiz Miran

1. The payment should be made in accordance with the apparent

Terms And Conditions For Cheques

Internship Report 24 Faiz Miran

Internship Report 25 Faiz Miran

8. PRESENTATION DURING BANKING HOURS