The Anti-Red Tape Act of 2007 also known as RA 9485 is
An Act to Improve Efficiency In The Delivery Of Government Service To The Public By Reducing Bureaucratic Red Tape, Preventing, Graft And Corruption, And Providing Penalties Therefore. It was passed on June 2, 2007. Coverage of the law The law applies to all government offices and agencies including local government units and governmentowned or -controlled corporations that provide frontline services. Government offices and agencies performing judicial, quasi-judicial and legislative functions are excluded. Citizens Charter A Citizens Charter is an official document, a service standard, or a pledge, that communicates information on the services provided by a government agency to the public. It includes: Vision and mission of the agency Frontline services offered Step-by-step procedures Employee responsible for each step Amount of Fees Documents to be presented Procedure for filing of complaints.
The Citizens Charter must be posted
as information billboards at the main entrance or most conspicuous place and in published materials written either in English, Filipino or in the local dialect.
Anti-Fixer Campaign Fixing, as defined by RA 9485, is an act that involves undue facilitation of transactions for pecuniary gain or any other advantage or consideration.
No Noon Break Policy
It is a policy which requires agencies who render frontline services to adopt appropriate working schedules to ensure that clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break.
On the other hand, fixer refers to an
individual whether or not official involved in the operation of a government office or agency who has access to people working therein and whether or not in collusion with them facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.
Public Assistance and Complaints Desk
It is desk where an officer or employee knowledgeable on frontline services is at all times available for consultation and advise. The desk shall be attended to even during break time. Easy to read identification card All officers or employees transacting with the public should wear identification cards during office hours. It must be easy to read such that officials and employees concerned can be identified by the clients. For certain agencies where an identification card is not provided, officers and employees must wear nameplates or other means of identification.
Fixers shall suffer the penalty of imprisonment not
exceeding six (6) years or a fine of not less than Php 20,000.00 but not more than Php 200,000,000.00 or both fine and imprisonment at the discretion of the court. Provision of Express Lanes for Pregnant Women, Persons with Disability and Senior Citizens RA 9442 otherwise known as An Act Amending Republic Act No. 7277, otherwise known as the Magna Carta for Disabled Persons, and for Other Purposes requires provision of express lanes for persons with disability in all commercial and government establishments; in the absence thereof, priority shall be given to them. The same privilege is also given to pregnant women and senior citizens as provided by RA 9994 otherwise known as Expanded Senior Citizens Act of 2010.
INTEGRATED ARTA PROGRAM OF THE
CIVIL SERVICE COMMISSION ARTA Report Card Survey It is an evaluation tool used to obtain feedback on how provisions in the Citizens Charter are being followed and how they agency is performing. It is also used to obtain information and or/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payments to fixers. ARTA Watch It is a mechanism to spot check agencies compliance with the provisions of ARTA. It emphasizes agencies implementation of the No Noon Break Policy, posting of the Citizens Charter and Anti-Fixer campaign posters in conspicuous places. It also serves as an information drive on RA 9485, Citizens Satisfaction Center Seal of Excellence, Service Delivery Excellence Program, and the rating of agencies subjected to Report Card Survey. It is anchored on the specific provision of RA 9485 which mandates CSC to promote and monitor compliance of government offices providing frontline services on vital provisions of ARTA and measure the level of effectiveness of their frontline services. Service Delivery Excellence Program It is one of the programs of the Commission designed for agencies to review systems and procedures and identify appropriate interventions to address concerns, if there are any.
The result of the Report Card Survey (RCS) on the
implementation of the agencys Citizens Charter, particularly those who obtained a failed rating, shall be the basis of SDEP assistance to agencies.
Citizens Satisfaction Center Seal of Excellence Award
Conferred annually to government agencies that were assessed through the Report Card Survey and have demonstrated excellence in public service delivery. Service offices which garnered an Excellent final descriptive rating in the Report Card Survey are considered candidates for the Citizens Satisfaction Center Seal of Excellent Award. It shall be subjected to a two-phase validation process to strengthen evidence and confirm the result of an excellent public service delivery. Awardees shall be conferred a wall-mountable glass seal and a cash reward to be utilized specifically for the improvement of their frontline service delivery. Contact Center ng Bayan It is conceived to be the governments main helpdesk where citizens, civil society organizations and other entities can voice their complaints and concerns with government agencies and gain access to information. The public may contact CCB through 1-6565 or 0908.881.6565.