MAM Webcast

Enabling Field Operations and Plant
Personnel through SAP Mobile

Asset Management with RFID
An InformationWeek
Vendor Perspectives
Tuesday, February 15, 2005
11:00 AM PT/1:00 PM CT/2:00 PM ET
Polling Question #1
Please advise how many of you attending the session today are
(please check one):
Systems integrator
Software provider
Hardware provider
Press or Analyst
Developer
Other
SAP AG 2004, Title of Presentation, Speaker Name 2
SAP Mobile Asset

Management
& RFID
Andres Botero
Director, RFID Program Management
Ammar Naji
Solution Manager, SAP Mobile Business Solutions
Major Forces are driving Adaptability
Adaptability is key to succeed in today's

business environment
MARKET
COMPETITION
Increased quality requirements

Increased product configurations
Service wrapped into products
More agile, quicker to market

Better product & service quality
Less downtimes
ECONOMY
TECHNOLOGY
System and data consolidation
Mobile Computing, RFID
Continuous asset and process
innovation
Decreased IT budgets
Shareholder expectations
Shrinking margins
GOVERNMENT REGULATIONS
Environmental
Legal compliance
Industry standards
In the real world, you have to be

ready for the unexpected
Preparing for the Unpredictable

PLAN
Plan and re-plan

resource needs
based on business
objectives
RESPOND
VISIBILITY
Collaborate and
Respond to internal
and external
deviations across
the extended
network
LEARN
Sense and alert in

real time the
deviations caused
by internal and
external events
Execute plan based

on available
resources
SENSE
EXECUTE
Continually learn
from exceptions and incorporate
knowledge into business processes
What does RFID fundamentally provide?
Sensing the real world and

responding accordingly
Accurate data
Real-time data
More data points
RFID is Just One Technology to Sense the Real

World
Business Dimensions of Data
Accurate
Data
Real-Time
Data
Accuracy
Timeliness
The accuracy of data

provided.
For example:
Ability to get an
accurate inventory
count.
Ability to locate a
repair tool with 100%
accuracy.
The timeliness of data

availability.
For example: ability to
detect consumption event
in real-time.
More Data
Points
Completeness
The completeness of
data.
For example: ability
to gather on-hand
inventory positions at
all locations.
Granularity
The granularity of
data: For example:
ability to read item
level data as opposed
to SKU to determine
true consumption
Dimensions of Visibility
Four dimensions of visibility
EPC
EPC
Location
The unique ID of an object
Time
Timestamp of when an object is
detected
Time
Location
Location of where an object is
detected
Transaction
Transaction
The business transaction(s)
associated with the object
Tracing the [EPC,, Time, Location, Transaction] vector, numerous business
processes can be modeled and analyzed
General Visibility
Query all the EPCs and times seen by a particular

reader [location]
EPC
Location
epc2
This when combined with other static information

can provide visibility into status on objects at
particular times.
L4
L3
L2
epc1
L1
For example: Real-time On-Hand Inventory Status

for particular products across various locations
t1
t2
t3
t4
Time
Track and Trace
Trace all the locations and times that have read a

particular EPC
EPC
Location
epc2
This when combined with other static information

can provide the ability to trace the history of a
particular product.
L4
L3
L2
epc1
L1
For example: Tracing the electronic pedigree of a

product or package or the maintenance history of
a repair tool
t1
t2
t3
t4
Time
RFID will enable most business processes to become

adaptable
Asset
Management
Processes to be powered by Auto-ID
MRO
mySAP PLM
Value Added
Services
mySAP
SRM
mySAP ERP
Financials
Human Resources
Corporate Services
Operations
mySAP SCM
Manufacturing
mySAP
CRM
Field Service
VMI/CPFR
SAP NetWeaver
Warehouse Management
Service Parts Planning
Polling Question #2
How many of you attending todays session are (please check
one):
Currently reviewing potential mobile solution providers
Implementing a mobile solution at your company
Already have implemented mobile solutions within last year
Already have implemented mobile solutions within last 3 years
Already have implemented mobile solutions prior to past 3 years
Attending for educational purposes
SAP Mobile
Asset
Management
Content
Mobile Business Overview

Introduction to SAP MAM
SAP MAM Business Processes
Customer Pain points
SAP MAM Overview
Architecture
References
Contacts
SAP Defines Mobile Business

Internal
Service Workers
Outside Sales Force
External Service Force

Purchasing
on-the-fly
Traveling
Employees
Business solutions that

extend the reach of
enterprise applications
to employees that do
not spend their days at
a fixed workplace.
Reporting and KPIs

for active workers
Warehouse
Personnel
Delivery Drivers
SAP Solutions for Mobile Business

SAP Mobile Asset
Management
SAP Mobile Sales
SAP Mobile Service

SAP Mobile
Procurement
mySAP PLM
mySAP
SRM
SAP Mobile
Time & Travel
mySAP ERP
Financials
Human Resources
Corporate Services
Operations
mySAP
CRM
mySAP SCM
SAP NetWeaver
Mobile BI
Capabilities
Mobile
Warehouse
Management
Capabilities
SAP Mobile Direct

Store Delivery
Polling Question #3
Which additional mobile applications area are you most interested
in implementing (please check one):
Logistics
Service
Sales
Knowledge Worker
Email
Custom solution
SAP Mobile Asset Management

SAP Mobile Asset Management addresses business
processes of 2 function areas: Plant Maintenance (PM)
(internal use) and Customer Service (CS) (external use)
Suite of tools tailored to the needs of service engineers
& field technicians for both internal and external
dealings
Runs on a PDA in an offline-mode using the SAP Mobile
Infrastructure, a component of NW
Uses data synchronization between device and Enterprise
System via the SAP Mobile Infrastructure
Can use RFID technology to better enhance business processes
Provides all necessary information to carry out on-site service
Gives an integrated view on the necessary functions within
Enterprise Asset Management such as Orders, Equipment,
Functional Locations, etc.
Cross-referencing between all components for easy navigation
Effectively manages orders in a closed loop cycle within
Enterprise Asset Management
Supported Business Processes
MAM enables service engineers and field technicians

to perform complex business processes such as
Repairs & Maintenance of technical assets
Customer Service for technical assets
Inspection result recording
Measurement and counter reading
ALL via a mobile device

Roles:
Maintenance / field technician
Service engineer
Maintenance / service planner
Customers Pain Points

Field technicians rely on up-to-date
information to perform their jobs efficiently.
The Mobile Asset Management scenario
empowers you to gather, input and share the
relevant information from the moment it is
needed or identified.
Business Pain Points

Lack of up-to-date information on site
Reported problems: Notifications, Tasks
Work details: Orders, Operations
Equipment and Functional Location details
Maintenance/Service History for technical
objects
Planned time and material
Inconsistent information
between the field and the back
office
Equipment downtime
Malfunctions are not
reported in a timely manner
Customer and contact information

Name, Location, Telephone/Fax number
High operation costs due to:

Paper based work Orders
Requires staff to re-enter data
Unnecessary travel activities

To pick up and drop off paper orders
Inconvenient Access to
Business Relevant Information
Via Telephone, Fax, Paper or
email
Difficulty meeting regulations

in the area of Safety inspection
SAP MAM - Functional Overview

Data
Data creation
creation
and
and
assignment
assignment
SAP Backend
Measurement
Measurement
&
& Counter
Counter
Reading
Reading
Order
Order
Management
Management
Contract
Contract
Management
Management
Inventory
Inventory
Management
Management
Business
Business
Partner
Partner
Management
Management
Technical
Technical
Object
Object
Management
Management
RFID
RFID
Management
Management
Data
Data update
update
in
in backend
backend
Notification
Notification
Management
Management
Order Management
Supports technicians in
reviewing and displaying work
orders, and operations
Empowers users to have key data to
perform their jobs efficiently
List orders, operations, create time
and material confirmations
Enables users to create orders and
unplanned tasks to meet job
completion requirements quickly
Create order, operations, change
order & operation user status, etc.
Service report
System status for downloaded
orders
Notification Management
Simplifies the interaction
between the mobile user and
the enterprise system and
vice versa to address order
and non order related topics
Enables field technicians to:
Display notifications / notification
list
Create new notifications
Modify existing notifications
Add tasks, activities, items,
reasons and text to existing
notifications
Add/Modify notification user
status
Release tasks on notifications
System status for downloaded
notifications
Technical Object Management

Allows users to manage their
installed based efficiently.
Provides users with key
information about technical
objects to address technical
objects malfunctions promptly.
Display equipment list
Display equipment detail
Display warranty on equipment
Install/Uninstall of equipment
Modify equipment user status
Display Functional Location list/
Detail /
Display service history (orders and
notifications)
Download additional technical objects
Display Characteristics/ Classification
data
Measurement & Counter Reading

Allows users to quickly record
counter and measurement
readings and efficiently manage
the measurement points, thus
improving the data quality
significantly due to the direct
entry process
Display measurement points
Create / Display measurement
documents
Display measurement
document history
Capture the valuation code when
creating a measurement document
RFID Management
Supports in ensuring that technicians are on site and
are performing the necessary work
Supports technicians in receiving and providing key
historic repair data about a technical object as well as
in automating the data entry process when creating an
order or a notification
RFID Management provides access to:
The content of the RF Tag
RFID supported scenarios:

Scenario 1: Work order on the mobile device is locked and cannot be
accessed until the user reads the RF tag of the technical object
Scenario 2: After the completion of an order, service related information is
written onto the RF tag
Scenario 3: The creation of a new order / notification is supported by using
the master data stored on the RF tag
The RFID scenarios can be activated or deactivated via backend

customizing
Process 1: RFID-enabled order management (1)

Dispatcher
Technician
Tag
Work orders are created

and assigned to
technician
Technician
synchronizes and
checks work orders
Technician goes to
corresponding technical
object
Tag is scanned
Tag content is displayed
Read tag information
If scenario 1 is customized,
relevant orders are found
automatically
Relevant orders are unlocked*
* Now technician is able to confirm time and material

RFID enhanced process steps
Process 1: RFID-enabled order management (2)

Dispatcher
Technician
Tag
Technician completes
work order
Technician creates time
/ material confirmations
If scenario 2 is
customized, defined time
confirmation data can be
written to tag*
Check if tag is correct
Read Object ID from tag

If correct, write data to
tag
Write data to tag

Synchronization (upload
time / material
confirmation to backend)
*Data for the last finally confirmed time

confirmation is written to tag
Process 2: Creation of malfunction notification with

RFID support
Technician
Tag
Broken technical object

on site
Technician goes to
technical object
Technician creates
notification
Tag is scanned
Object-ID is inserted
automatically into the
appropriate field of the
notification create page
Synchronization
Read object-ID from tag
Process 3: Creation of order with RFID support

Technician
Tag
Unplanned work was

done for technical
object and has to be
reported back
Technician goes to
technical object
Technician creates
order
Tag is scanned
Object-ID is inserted
automatically into the
appropriate field of the
order create page
Synchronization
Read object-ID from tag
Business Values
Easy and fast access to timely information from everywhere,
anytime
Field technicians can resolve problems faster and better
Reduce travel time, lower costs per work order
Eliminate or decrease the need for paper based orders
Easy access to latest stock information based on actual usage
Technician can enter data directly on site
Improves data entry accuracy (e.g. notification or counter
reading data)
Direct data entry, no loss of data
Reduce clerical time spent in the back office re-entering field
information
Reduce total cycle time from job completion to invoice
submission with associated cash flow benefits
Seamless data exchange / out-of-box integration with SAP
Central administration and deployment via Web Console
Meeting legal requirements of regular and on time assets inspection
Standard SAP application

MAM Overall Architecture

mySAP PLM
Enterprise Asset Management
ERP
Customer Service
Plant Maintenance
SAP Backend
Mobile Asset Management
Same Business Functions
Same Business Logic
Same + Mobile Customizing
Mobile Asset
Management
BAPIs
SAP Net Weaver
Middleware
Mobile Infrastructure
Firewall
Replica DB
Synchronization Business Objects
HTTP/HTTPS
Browser / Mobile Infrastructure (client)
Client

Client Application
Mobile RFID
File I/O
Mobile Business is happening successfully today

References
FRAPORT (Germany)
Bopack (Belgium)
Messer Griesheim (Austria)
Infraserv Hchst (Germany)
Meva (Germany)
AstraZeneca (Germany)
Fluxys (Belgium)
Kraft Foods (Germany)
GEMS (USA)
TV Nord (Germany)
IDS Scheer (Germany)
Project Focus and Scope of SAP MAM at Fraport
Project focus
Maintenance of ventilating and air conditioning units (more than
20.000) at Frankfurt Airport with the help of a mobile solution
Project scope
Design a mobile solution able to improve the service of
ventilating and air conditioning units with regards to the
cost situation and
legal requirements.
Project Framework
Involved components
SAP Mobile Asset Management (Release 1.0)

RFID software component
Mobile devices with RFID capabilities (PDA vendor: Psion
Teklogix)
RFID tags
Process Overview
Dispatcher
Technician
Tag
Maintenance orders are

assigned to technician
Synchronization to
device
Technician goes to
technical object
read tag
Tag is scanned
Relevant orders are
found automatically
Relevant orders are
unlocked
Technician creates time
and technical
confirmations
write to tag
Synchronization
Start/end date/time is
written to tag
Benefits of MAM-RFID @ Fraport
Savings of over $100,000 per year due to reduction in expenses for

archiving and managing paper based orders
Increased safety by ensuring that maintenance is really carried out
on site
Potential to reduce inspections by up to 70% (savings of approx.
650 hours per year)
Eliminate any archiving needs in the future
Seamless process integration into SAP
Build up a strategic mobile platform for further projects
Contacts
SAP MAM:
Ammar Naji
MAM-RFID Solution Manager
Georg Henneboel
MAM-RFID Backend Solution Manager
Howard Beader
Product Marketing
Jenny Lundberg
Regional Group
Thomas Jones
Mobile Field Campaign Principal
RFID:
Eric Domski
RFID Business Development
Andres Botero
RFID@SAP
Q&A
Please Submit Your Questions
Resources
www.sap.com/mobile
www.sdn.sap.com
www.sap.com/rfid
www.sap.com/netweaver
www.sap.com

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Enabling Field Operations and Plant

Personnel through SAP Mobile

SAP AG 2004, Title of Presentation, Speaker Name 2

SAP Mobile Asset

Major Forces are driving Adaptability

Adaptability is key to succeed in today's

Increased quality requirements

More agile, quicker to market

In the real world, you have to be

Preparing for the Unpredictable

Plan and re-plan

Sense and alert in

Execute plan based

SAP AG 2004, Title of Presentation, Speaker Name 5

What does RFID fundamentally provide?

Sensing the real world and

RFID is Just One Technology to Sense the Real

Business Dimensions of Data

The accuracy of data

The timeliness of data

SAP AG 2004, Title of Presentation, Speaker Name 7

The unique ID of an object

Query all the EPCs and times seen by a particular

This when combined with other static information

For example: Real-time On-Hand Inventory Status

SAP AG 2004, Title of Presentation, Speaker Name 9

Track and Trace

Trace all the locations and times that have read a

This when combined with other static information

For example: Tracing the electronic pedigree of a

SAP AG 2004, Title of Presentation, Speaker Name 10

RFID will enable most business processes to become

Processes to be powered by Auto-ID

SAP AG 2004, Title of Presentation, Speaker Name 11

SAP AG 2004, Title of Presentation, Speaker Name 12

Mobile Business Overview

SAP AG 2004, Title of Presentation, Speaker Name 14

SAP Defines Mobile Business

Outside Sales Force

External Service Force

Business solutions that

Reporting and KPIs

SAP AG 2004, Title of Presentation, Speaker Name 15

SAP Solutions for Mobile Business

SAP Mobile Sales

SAP Mobile Service

SAP AG 2004, Title of Presentation, Speaker Name 16

SAP Mobile Direct

SAP AG 2004, Title of Presentation, Speaker Name 17

SAP Mobile Asset Management

SAP AG 2004, Title of Presentation, Speaker Name 18

Supported Business Processes

MAM enables service engineers and field technicians

ALL via a mobile device

Customers Pain Points

Business Pain Points

Customer and contact information

High operation costs due to:

Unnecessary travel activities

Difficulty meeting regulations

SAP MAM - Functional Overview

SAP AG 2004, Title of Presentation, Speaker Name 21

SAP AG 2004, Title of Presentation, Speaker Name 22

Technical Object Management