Beruflich Dokumente
Kultur Dokumente
3197 KS Rotterdam-Botlek
Harbour no. 4110
The Netherlands
Logistics
T: +31 (0)181 270 830
Customer service representatives
T: +31 104729728
F: +31 104381409
E: service.nl@vopak.com W:
www.vopakbenelux.com Slot
booking
Welplaatweg 115
Logistics
T: +31 104729682/3
Customer service representatives
T: +31 104729728
F: +31 104381409
E: service.nl@vopak.com W:
www.vopakbenelux.com Slot
booking
Chemiestraat 10
3197 KB Rotterdam-Botlek
Harbour no. 4202
Rotterdam
The Netherlands
Logistics
T: +31 (0)10 4724 965/964
Customer service representatives
T: +31 104729728
F: +31 104381409
E: service.nl@vopak.com W:
www.vopakbenelux.com Slot
booking
Haandorpweg
B 9130 Kallo
Harbour no. 1313
Belgium
B 2030 Antwerpen
Harbour no. 399
Belgium
E : vtl.custserv@vopak.com
First Come First Served
E: vte.custserv@vopak.com
First Come First Served
Terminal Overview
We have read the Vopak Road Handling Guide with attention and interest.
It may be unusual for the intended audience to write the foreword for a guide like this,
but in this case it makes a great deal of sense. The relationship between the terminal
and the carrier, and clearly defined agreements between the two parties, are very
important.
Vopaks ultimate goal, and ours, is to load and unload cargo as quickly as possible.
Our clients are entitled to high-quality service from both the terminal and the carrier.
We are also deeply committed to human and environmental safety.
In this Carriers Guide, Vopak describes the way in which the company safeguards its
objective of rapid and correct interaction. Naturally, the Guide covers the situation in
effect today, and as such we assume it will be updated to reflect any adjustments and
changes to the situation.
We congratulate Vopak on this initiative!
Index
Driver
Security
08
14
Safety
Planning
Arrival Terminal
Driver
Operator
Operator
Operator
Load / Discharge
Driver
work order
Driver & Truck
Driver
Logistics
16
18
Arrival to
departure
Handling request
form
26
27
Legislation
Third parties
30
Vopak Terminal
information
22
Equipment
28
Behavior
Safety
10
check
Safety presentation
check
Safety test
check
check
same day
Third safety test
check
day after
Example safety
induction process
Allowed at terminal
and receive copy of
safety regulations
Firma
Company
Contactpersoon
Contact
Kenteken
Car registration
Datum
Date
Aankomst
Time in
OP DE TERMINAL
ON THE TERMINAL
Handtekening contactpersoon:
...............................
Wear the badge visibly & please hand your pass in to reception on leaving
VTE ALARMSIRENES
VTE
BEGIN ALARM
INVACUATIE
EVACUATIE
EINDE ALARM
S.O.S.
230
Example safety
regulations pass
11
12
:C *(&/ egdiZXi^kZ
Xadi]^c\[dg protection
against heat.
An overall/safety jacket is
compulsory onsite and at
jetties, building sites and
loading bays.
&(
14
Planning
Terminal
ACS
Eurotank
A^c`ZgdZkZg
Botlek (Zuid)
Chemiehaven
TTR
KaVVgY^c\Zc
Planning
First Come First Served (FCFS)
First Come First Served (FCFS)
;^ghi 8dbZ ;^ghi HZgkZY ;8;H
Slot booking via Internet
Slot booking via Internet
Slot booking via Internet
Hadi Wdd`^c\ k^V iZaZe]dcZ
How?
No planning
No planning
Cd eaVcc^c\
https://sbs.vopak.com
https://sbs.vopak.com
https://sbs.vopak.com
(&&%)+%--%%
The terminals in Belgium make use of the FCFS process, whereas the terminals in the
Netherlands make use of the slot booking process. The choice of process type is
primarily based on customer and carrier preferences and terminal layout.
15
&+
Arrival to Departure
Driver & Truck
Driver
Arrival Terminal
Driver
Operator
Operator
Security
To weighbridge
Operator
Load / Discharge
Driver
Weigh Vehicle
To parking lot
Walk to logistics
Weigh Vehicle
Driver
To parking lot
Driver
Logistics
Walk to logistics
Driver
Logistics
Driver
Example truck
handling process
17
Product
Order nr.
Quantity
Planned Slot
Driver
Haulage company
ADR
Customs
Destination
19
EZdeaZ jcYZg i]Z V\Z
d[ Z^\]iZZc! eZih VcY [Vb^an
VgZ cdi VaadlZY id ZciZg i]Z
iZgb^cVa#
Operational information
Compartments
Capacity 100%
Baffle plates
Previous cargo
Other cargo on board
Flushed with nitrogen
Cleaned and dry
Bottom valve closed
Vacuum test certificate
Current temperature
Statement and signature
Date
Signature
21
22
Equipment
Tank compartment
No obstacles in area
under the manhole
'(
24
25
9g^kZg ZmigV ]Zae- bjhi bdc^idg i]^h instructions are followed carefully, the
operation.
grounding cable can be easily and safely
manipulated.
Grounding
Grounding ensures that all exposed
conductive surfaces are at the same
electrical potential as the surface of the
earth. Connection of the grounding cable
is mandatory. The driver connects and
disconnects the grounding cable to/from
the metal connection point on the truck
and the operator checks whether the
connection has been made properly
\gZZc a^\]i-#
Signs with instructions for the correct
manipulation of the grounding cable are
present at every loading dock. If the
'+
AZ\^haVi^dc
Maximum weight
Third parties
Surveyor
Customs
27
28
Behavior
authorized.
9d cdi jhZ ZaZXig^XVa
VeeVgVijh ^c i]Z
operational zone without a proper
permit (e.g., mobile phone, camera and
so forth).
9d cdi jhZ ZaZXig^XVa
VeeVgVijh djih^YZ
the operational zone without a proper
permit.
9d cdi hbd`Z dg XgZViZ V
[aVbZ#
9d cdi hiVn cZVg i]Z kZ]^XaZ
Yjg^c\
operational handling, unless instructed
otherwise.
29
(%
Vopak terminal
information
Vopak Terminal
ACS
(&
('
R2
A12
R2
A12
A1
Antwerpen
Address
Scheldelaan 410
B 2040 Antwerpen
=VgWdjg cd#).."*%(
Belgium
Contact
Customer service representatives
I / ('(*)+%(&*$&)$%*
;/ ('(*)&(,**
E : vta.custserv@vopak.com
Hours of operation
BdcYVn i]gdj\];g^YVn/%-]%% &*]
(%
(check-in).
((
()
Vopak Terminal
Eurotank
(*
(+
A12
R2
A1
A12
A11
Antwerpen
Address
>cYjhig^ZlZ\&+
7 '%(% 6cilZgeZc
=VgWdjg cd#(..
Belgium
Contact
Customer service representatives
I / ('(*)*,(&*$(-$(.$)%
;/ ('(*)').&)
E : vte.custserv@vopak.com
Hours of operation
Monday through Thursday: 08h00
&+]%% X]ZX`"^c-";g^YVn/%-]%%
15h00 (check-in).
Trucks requiring blending operations must
present themselves at the terminal no
later than noon. All service fees apply to
operations during normal working hours.
DkZgi^bZ l^aa WZ X]Vg\ZY [gdb &
+]%%
(Monday through Thursday) and from
&*]%%;g^YVn-# AZ\Va ]da^YVnh
VcY i]Z^g compensation days are
treated as Sundays. Requests for
overtime should be submitted and
confirmed by e-mail or
(,
(-
Road Handling
Vopak Terminal
Linkeroever
(.
40
R2
A11
A11
Beveren
Zwijndrecht
Antwerpen
Address
Haandorpweg
7 .&(%@Vaad
=VgWdjg cd#&(&(
Belgium
Contact
Customer service representatives
I / ('(,(%&&*)$**$*+
;/ ('(,(%&&..
E : vtl.custserv@vopak.com
Hours of operation
BdcYVn i]gdj\];g^YVn/%-]%% &+]
%%
(check-in).
41
42
IgjX` a^XZchZ
eaViZ# <ViZ
X]ZX`"^c i^bZ#
Vopak Terminal
Botlek
)(
44
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Address
Welplaatweg 115
Contact
(&.,@H GdiiZgYVb"7diaZ`
Harbour no. 4110
Rotterdam
The Netherlands
I/ (&&%),'.+-'$(
Ad\^hi^Xh
I/ (&&%),'.,';/ (&&%)(-&)%.
E: service.nl@vopak.com
W: www.vopakbenelux.com
45
Hours of operation
information required to issue a correct
BdcYVn i]gdj\];g^YVn/%,]%% '(]%%#
invoice, such as the complete
company
AVhi X]ZX`^c Vi '']%%#
name, reference number, address and
All service fees apply to operations during VAT number.
normal working hours, i.e., from 07h00 to
''](%# 6aa deZgVi^dch djih^YZ i]ZhZ ]djgh
In certain cases, we will not be able to
VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ\Va
perform loadings in overtime:
holidays and their compensation days are >ciZgkZci^dc d[ V i]^gY eVgin
hjgkZndgtreated as Sundays.
8jhidbh YdXjbZcih
DkZgi^bZ hnhiZb [jaa
Requests for overtime should be
hjWb^iiZY WZ[dgZ &+]%% Wn
e]dcZ VcY
)+
Vopak Terminal
Chemiehaven
47
48
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Address
Chemiestraat 10
Contact
(&.,@7 GdiiZgYVb"7diaZ`
Harbour no. 4202
Rotterdam
The Netherlands
I/ (&%-&%"),').+*$.+)
Ad\^hi^Xh
I/ (&&%),'.,';/ (&&%)(-&)%.
E: service.nl@vopak.com
W: www.vopakbenelux.com
49
Hours of operation
should contain all the information
BdcYVn i]gdj\];g^YVn/%-]%% &+]&*#
required to issue a correct invoice,
such
AVhi X]ZX`^c Vi &*]&*#
as the complete company name,
All service fees apply to operations during reference number, address and VAT
normal working hours, i.e. from 08h00 till
number.
id &+]&*# 6aa deZgVi^dch djih^YZ i]ZhZ
]djgh VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ\Va In certain cases, we will not be able to
holidays and their compensation days are perform loadings in overtime:
treated as Sundays
>ciZgkZci^dc d[ V i]^gY eVgin
hjgkZndg 8jhidbh YdXjbZcih
Request for overtime should be submitted DkZgi^bZ hnhiZb [jaa
before 15h00 by phone and confirmed by
Overtime will be charged irrespective of
e-mail or fax by the company that will be
the late or non-arrival of the truck.
paying the overtime. This e-mail or fax
50
Vopak Terminal
TTR
51
52
Rozenburg
A15
Botlek Rotterdam
Hoogvliet
Address
Torontostraat 19
Contact
I/ (&%-&-&"',%-(%
Ad\^hi^Xh
I/ (&&%),'.,';/ (&&%)(-&)%.
E: service.nl@vopak.com
W: www.vopakbenelux.com
*(
Hours of operation
This e-mail or fax should contain all the
BdcYVn i]gdj\];g^YVn/%-]%% &+]&*#
information required to issue a correct
AVhi X]ZX`^c Vi &*]&*#
invoice, such as the complete company
All service fees apply to operations during name, reference number, address and
normal working hours, i.e., from 08h15 to VAT number.
&+]%%# 6aa deZgVi^dch djih^YZ i]ZhZ ]djgh
VgZ hjW_ZXi id dkZgi^bZ [ZZh# AZ\Va
In certain cases, we will not be able to
holidays and their compensation days are perform loadings in overtime:
treated as Sundays
>ciZgkZci^dc d[ V i]^gY eVgin
hjgkZndg 8jhidbh YdXjbZcih
Requests for overtime should be
DkZgi^bZ hnhiZb [jaa
submitted before 15h00 by phone and
Overtime will be charged irrespective of
confirmed by e-mail or fax by the
the late or non-arrival of the truck.
company that will be paying the overtime.
54
Vopak Terminal
Vlaardingen
55
*+
A20
A20
Schiedam
A4
Vlaardingen
exit 16
A4
Address
Contact
@dc# L^a]Zab^cV]VkZc ODO &
Truck planning
(&()@= KaVVgY^c\Zc
I / (&&%)+%--%%
=VgWdjg cd#+'*
;/ (&&%)+%-+&+
The Netherlands
Customer service representatives
I / (&&%)+%-+&%$+&&$+&'$+&)$,('$,-'
;/ (&&%)+%-+&+
E : am.vlaardingen@vopak.com
Hours of operation
Normal working hours: Monday through
;g^YVn/%,](% &+]%%#
All service fees apply to operations during
the normal working hours. All operations
outside these hours are subject to
overtime fees.
Requests for overtime should be
submitted to our customer service department in advance by e-mail or fax by the
customer or the transport company. This
e-mail or fax should contain all the
information required to issue a correct
57
58
Operations
6aa egdYjXi adVY^c\h VgZ
ide"adVY^c\ dc a weighbridge on a
truck loading gantry.
6aa Y^hX]Vg\Z igjX`h cZZY id
WZ weighed before and after
discharge on the unmanned
weighbridge near the entrance gate;
drivers receive a badge for automatic
self-weighing.
On customer service
and reliability.
Royal Vopak
Westerlaan 10
(%&+ 8@ GdiiZgYVb
E#D# 7dm -+( (%%%
6L GdiiZgYVb
The Netherlands
IZaZe]dcZ/ (&%-&%)%%'.&
&
;Vm/ (&%-&%)&(.-'.
www.vopak.com