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a) The histogram shown is not normally distributed and is slightly skewed to the left

(negatively skewed), so even though the empirical Rule should not be used to
describe the satisfaction ratings it is somewhat reasonable.
b) For tolerance intervals containing 68.26%
[ x s ] [ 42.954 2.642] [ 40.3076, 45.5924]

For tolerance intervals containing 95.44%


[ x 2 s ] [42.954 2(2.642)] [37.6652,48.2348]
For tolerance intervals containing 99.73%
[ x 3s ] [42.954 3(2.642)] [35.0228,50.8772]
c) 63% fall into

[ x s],

98.46% fall into

[ x 2s]

, 100% fall into

[ x 3s ]