CHAPTER

12

COMMUNICATING
TEAMS
ORGANIZATION

IN
AND

Communication - process by
which information is transmitted
and understood between two or
more people.
MODEL OF COMMUNICATION
-communication
flows
through channels between the
sender and receiver.
Sender forms a message and
encodes it into words, gestures,
voice,
intonation,
and
other
symbols and signs.
Receiver senses the incoming
message and decodes it
into
something meaningful.
COMMUNICAT
ION CHANNELS
2 Main Types of Channels
Verbal
Communication

includes any oral or written

means
of
transmitting
meaning through words.
Nonverbal Communication
any part of communication
that does not use words.
Emotional Contagion
automatic
and
unconscious tendency
to
mimic
and
synchronize ones own
nonverbal
behavior
with those of other
people.
Electronic Mail ( e-mail)

-revolutionizing the way we

communicate
in
organizational
settings. Messages are quickly
form, edited and stored.
Problems with E-mail
Information overload
Ineffective
medium
of
communicating emotions.
Reduce our politeness and
respect for others.
Flaming act of sending an
emotionally
charged
electronic mail message to
others.
CHOOSING
THE
BEST
COMMUNICATION CHANNELS
Two additional contingencies worth
noting
1. Media Richness data carrying
capacity of a communication
medium, including the volume and
variety of information it can
transmit.
2. Symbolic Meaning of the Medium
The medium is the message
COMMUNICATION
(NOISE)

BARRIERS

Perception
Filtering

may
involve
deleting or delaying negative
information or using less
harsh words so that events
sound more favorable
Language
Jargon

technical
language
and
acronyms as well as
recognized words with
specialized meanings in

specific organizations
or groups.

Ambiguity - corporate
leaders
rely
on
metaphors and other
ambiguous language to
describe ill-defined or
complex ideas.
Information Overload a
condition on which the
volume
of
information
received
exceeds
the
persons
capacity
to
process it.

CROSS-CULTURAL and GENDER

COMMUNICATION
-language
is
the
most
obvious cross-cultural barrier.
Nonverbal Differences
- nonverbal communication
is more important in some
cultures than in other.
Gender
Differences
in
Communication
- an extent that it seems
men and women are
completely different life
forms.
IMPROVING
INTERPERSONAL
COMMUNICATION
Two essential features of effective
interpersonal communication
Getting
Your
message
across to accomplish this
difficult task, the sender
must learn to:
Empathize
Repeat the message

Use
timing
effectively
Be descriptive
Active Listening
Component of listening
Sensing

the
process of receiving
signals
from
the
sender and paying
attention to them.
Active
listeners
improve sensing by :
o Postponing
evaluation
o Avoiding
Interruptions
o Maintaining
Interest
Evaluating
Improve evaluation
of the conversation
by:
o Empathize
o Organize
Information
Responding
o Show Interest
o Clarify
the
Message
COMMUNICATING
in
ORGANIZATIONAL HIERARCHIES
4 Macro-Level Communication
Strategies
Work Space Design
Newsletters and E-Zines
Employee Surveys
Direct
Communication
with Top Management
COMMUNICATING through the
GRAPEVINE

Grapevine an unstructured and

informal communication network
founded on social relationships
rather than organizational charts or
job descriptions.