DELL S2810DN Image Quality

Chapter 3 Image Quality Troubleshooting
Revision Record
Refer to the portion indicated by change bar in each section.
Also refer to the reasons in table below.
Version
Issue date
Note
Version 0.9
December 26, 2014
Version 0.9 issued.
Version 1.0
January 20, 2015
Version 0.9 has been reviewed and corrected.
Table of Contents
3.1 Preface .......................................................................................................................3-1
3.1.1 Entry Chart for Image Quality Problems ......................................................................................... 3-1
3.1.2 Items to be Confirmed Before Going to Image Quality Troubleshooting ........................................ 3-2
3.2 Image Quality Troubleshooting...................................................................................3-3

IQ-1 The output is too light................................................................................................................... 3-5
IQ-2 Toner smears or print comes off .................................................................................................. 3-9
IQ-3 Random spots/Blurred images................................................................................................... 3-12
IQ-4 The entire output is blank........................................................................................................... 3-14
IQ-5 Streaks appear on the output..................................................................................................... 3-18
IQ-6 Part or the entire output is black ................................................................................................ 3-21
IQ-7 Pitched black dots...................................................................................................................... 3-22
IQ-8 Vertical blanks............................................................................................................................ 3-24
IQ-9 Ghosting..................................................................................................................................... 3-26
IQ-10 Light-induced fatigue................................................................................................................ 3-28
IQ-11 Fog........................................................................................................................................... 3-29
IQ-12 Bead-Carry-Out (BCO) ............................................................................................................ 3-32
IQ-13 Jagged characters ................................................................................................................... 3-33
IQ-14 Banding.................................................................................................................................... 3-35
IQ-15 Auger mark .............................................................................................................................. 3-38
IQ-16 Wrinkled/Stained paper............................................................................................................ 3-40
IQ-17 Damage on the leading edge of paper..................................................................................... 3-43
IQ-18 The top and side margins are incorrect ................................................................................... 3-45
IQ-19 Images are skewed................................................................................................................. 3-46

3.1 Preface
3.1 Preface
3.1.1 Entry Chart for Image Quality Problems
Start
Test Printing
No
Is there a corresponding FIP?
Remove TONER CARTRIDGE, shake
it several times, and reinstall it.
Yes
Carry out the corresponding troubleshooting.
No
The trouble is restored?
No
Yes
The trouble is restored?
End
Yes
Replace TONER CARTRIDGE,
Drum Cartridge, and FUSING UNIT
one by one.
End
When an image quality problem occurs during printing, output a sample print to determine and grasp the
nature of the problem and take proper steps, and then perform a troubleshooting efficiently using "3.2 Image
Quality Troubleshooting".
If the problem persists even after the troubleshooting with the Image Quality Troubleshooting, check using the
Image Quality Troubleshooting again, and then replace the "Possible causative parts" listed in the Image
Quality Troubleshooting one by one, and also perform the troubleshooting using "Chapter 6 General" and others.
Gannet Service Manual Version 1.0
3-1

3.1 Preface
3.1.2 Items to be Confirmed Before Going to Image Quality Troubleshooting

Image Quality Problems
Taking firm steps to clarify image quality problems (streaks, color deterioration, and blanks) is required as one
of the support items for an end user. To determine the cause of the print problem faced by the end user, first,
confirm the following items to grasp the status of use by the end user.
1
Is the paper matched with the Print Media Guidelines?
Is the remaining amount of the toner sufficient?
Has the printer been cleaned up lately?
Confirm the Printer Status

Toner
When the remaining amount of the toner is low, image quality problems such as faint print, streaks,
white lines, and blanks) occur. Ask the end user to print the lower-capacity document using a different
application, confirm the problem repeatability, and then check that the remaining amount of the toner is
sufficient for printing. When a document is printed by an end user, the dialog box indicating the remaining amount of the toner appears on the laser printer status monitor.
When the remaining amount of the toner is low, the end user can extend the life of the toner cartridge
slightly by removing the cartridge from the printer, shaking it right and left slowly (this softens the firm
toner), and reinstalling the cartridge.
Cleaning
Image quality problems such as smears and toner spots might occur when particles of paper, toner, or
dust is piled up in the printer. Cleaning the inside of the printer can prevent the problems.
3-2

3.2 Image Quality Troubleshooting

This section describes the following items.
IQ-1 The output is too light
IQ-2 Toner smears or print comes off
IQ-3 Random spots/Blurred images
IQ-4 The entire output is blank
IQ-5 Streaks appear on the output
IQ-6 Part or the entire output is black
IQ-7 Pitched black dots
IQ-8 Vertical blanks
IQ-9 Ghosting
IQ-10 Light-induced fatigue
IQ-11 Fog
IQ-12 Bead-Carry-Out (BCO)
IQ-13 Jagged characters
IQ-14 Banding
IQ-15 Auger mark
IQ-16 Wrinkled/Stained paper
IQ-17 Damage on the leading edge of paper
IQ-18 The top and side margins are incorrect
IQ-19 Images are skewed
3-3

NOTE
When horizontal lines and/or spot occur periodically, it is possibly caused by the trouble of a particular roll.
In this case, compare the trouble intervals on the test print with the Pitch Chart. The interval does not necessarily match circumference of the roll. The trouble may be solved easily by the check.
: Paper flow
Pressure Belt
[FUSING UNIT] (PL7.1.1)
Heat Roll [FUSING UNIT]
(PL7.1.1)
BTR(Bias Transfer Roll)

[ROLL ASSY-TRANS CRU]
(PL6.1.1)
Drum
[XERO ASSY] (PL8.1.1)
ZaS03001XA
Roll Name
Parts Name
PL Number
Roll Diameter (mm)
Pitch (mm)
Drum
XERO ASSY
PL8.1.1
30.0
94.2 mm
BTR
ROLL ASSY-TRANS CRU
PL6.1.1
15.6
49.0 mm
Heat Roll
FUSING UNIT
PL7.1.1
25.4
79.8 mm
Pressure Belt
FUSING UNIT
PL7.1.1
30.1
94.5 mm
3-4

IQ-1
The output is too light
Possible causative parts

- TONER CARTRIDGE (PL8.1.2)
- Drum Cartridge [XERO ASSY] (PL8.1.1)
- Transfer Unit [ROLL ASSY-TRANS CRU] (PL6.1.1)
- MOTOR DISP N (PL5.1.9)
- ROS ASSY (PL2.1.1)
- CONNECTOR ASSY XERO (PL5.1.10)
- KIT PWBA MCU (PL18.2.2)
- PWBA HVPS (PL18.2.5)
- KIT PWBA ESS SFP (PL18.1.97)
Step
Check by User
Yes
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge.
a Check the toner level in the Status tab in the Status
Monitor.
b Replace the toner cartridge as necessary.
Does this solve your problem?
The task is complete.
Go to step 2.
If you are using non-Dell brand toner cartridge, enable the

Non-Dell Toner option.
a Launch the Tool Box, and click Maintenance on the
Printer Maintenance tab.
b Ensure that the On check box under Non-Dell Toner is
selected.
Go to step 3.
Disable the Toner Saver in the printer driver.

a On the Others tab, ensure that Off is selected in the
Toner Saver drop-down menu.
Go to step 4.
The print media surface may be uneven. Try changing the

Paper Type setting in the printer driver. For example, change
the plain paper to thick.
a On the General tab, change the Paper Type setting.
Go to step 5.
Verify that the correct print media is being used. See Users
Guide "Supported Paper Types." If not, use the print media
recommended for the printer.
Go to step 6.
Ensure the transfer unit is correctly installed.

Go to step 7.
3-5
No

Step
Check by User
Yes
Stir the developer in the drum cartridge.

a Press the
(Menu) button and select
Admin Settings Maintenance Clean
Developer.
b After you stir the developer in the drum cartridge, Press
the
(Menu) button.
c Select Report/List Demo Page.
The demo page is printed.
No
Go to step 8.
Go to step 9.
Replace the drum cartridge.

a Replace the drum cartridge. See Users Guide "Replacing
the Drum Cartridge."
b After you replace the drum cartridge, Press the
(Menu) button.
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
Clean the toner in the drum cartridge.

a Press the
Admin Settings Maintenance Toner
Refresh.
NOTE
8
Toner Refresh feature uses the toner, and shorten the life of
the toner cartridge and the drum cartridge.
b After you refresh the toner in the drum cartridge, Press the
(Menu) button.
Checking the Default setting of the Printer Menus.

Is the [Adjust Density] of the [Maintenance Mode] in the
[Admin Menu] the [-2 or -3]?
Set the [0] or [+1

to +3], then go to
step 2.
Checking the printing.

Checked by [CE-Mode] - [Test Print] - [Gradation] in diagnosis.
Is the image printed correctly?
Printing data is
incorrect, then
check the printGo to step 3.
ing data which
the problem generated.
End of work

On the Image Options tab, ensure that Off is selected in the
End of work.
3-6
Go to step 2.
Go to step 4.

Step
Check by Engineer
Yes
No
Checking the paper.

Is the installed paper with a new and dry one? Or does the
paper satisfy the specification?
Go to step 5.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification,
then go to step 5.
The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in toner cartridge.
1 Check the toner level in the Status Monitor window.
2 Replace the toner cartridge as necessary.
End of work.
Go to step 6.
Checking the TONER CARTRIDGE.

Is the toner cartridge installed to the printer the DELL toner?
Go to step 8.
Go to step 7.
Set the Non-DELL toner option to [off].

(Refer to [Non-Genuine] in [Maintenance Mode] of [Admin
Menu].)
End of work.
Go to step 8.
Clean up the
Plate Spring BTR
Checking the Transfer Unit for connection.
or Replace the
Remove the Transfer Unit.
PWBA HVPS
Are the Plate Spring BTR on PWBA HVPS dirty or deformed?
(RRP 18.3), then
go to step 9.
Go to step 9.
Checking after resetting the Transfer Unit.

Reseat the Transfer Unit.
End of work.
Go to step 10.
10
Checking the Drum Cartridge for connection.

Remove the Drum Cartridge.
Are the Spring BCR and Spring DB on PWBA HVPS dirty or
deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 11.
Go to step 11.
11
Checking after resetting the Drum Cartridge.

Reseat the Drum Cartridge.
End of work.
Go to step 12.
12
Checking the laser beam path.

Are there any foreign substance between the ROS ASSY and
Drum Cartridge?
Remove the foreign substances, then go

to step 13.
Go to step 13.
13
Check the MOTOR DISP N operation.

Execute the Diag Digital Output [093-001] to check the rotation of the MOTOR DISP N.
Is it working properly?
Go to step 14.
Replace the
MOTOR DISP N
(RRP 5.2), then
go to step 15.
14
Were many low printing density pictures printed?
Go to step 15.
Go to step 16.
15
Execute the Toner Refresh.

(Refer to [Toner Refresh] in [Maintenance Mode] of [Admin
Menu].)
End of work.
Go to step17.
3-7

Step
Check by Engineer
Yes
End of work.
No
16
17
Check the installation of the Drum Cartridge.

Is the Drum Cartridge installed properly, with no foreign substances at the contact point between the ATC Sensor in the
Drum Cartridge and the CONNECTOR ASSY XERO?
Go to Step 18.
Reinstall the
Drum Cartridge,
then go to step
18.
18
Check the ATC Sensor part of the Drum Cartridge.

Is the connection terminal of the ATC Sensor part in the Drum
Cartridge damaged?
Replace the
Drum Cartridge,
then go to step
19.
Go to Step 19.
19
Check the CONNECTOR ASSY XERO.

Is the connection terminal of the CONNECTOR ASSY XERO
damaged?
Replace the
CONNECTOR
ASSY XERO
(RRP 5.3), then
go to step 20.
Go to Step 20.
20
End of work.
Go to step 21.
21
Checking after resetting the KIT PWBA MCU.

Reseat the KIT PWBA MCU.
End of work.
Go to step 22.
22
Checking after resetting the KIT PWBA ESS SFP.

Reseat the KIT PWBA ESS SFP.
End of work.
Go to step 23.
23
Checking after replacing the Transfer Unit.

Replace the Transfer Unit.
End of work.
Go to step 24.
24
Checking after replacing the Drum Cartridge.

Replace the Drum Cartridge.
End of work.
Go to step 25.
25
Checking after resetting the PWBA HVPS.

Reseat the PWBA HVPS.
End of work.
Go to step 26.
26
Checking after replacing the ROS ASSY.

Replace the ROS ASSY. (RRP 2.1)
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-8
Go to step 17.

IQ-2
Toner smears or print comes off

- FUSING UNIT (PL7.1.1)
Step
Check by User
Yes

Go to step 2.
Go to step 3.

b After you replace the drum cartridge, test print your
document again.
Go to step 4.
Go to step 5.
Go to "Check by
Engineer".
Clean the transfer unit.

a Press the
(Menu) button and select Admin
Settings Maintenance Clean Transfer
Unit.
b After you clean the transfer unit, Launch the Tool Box.
c Click Chart Print on the Diagnosis tab.
d Click Pitch Configuration Chart.
No
The Pitch Configuration Chart is printed.

Replace the fusing unit, the transfer unit, and the retard roller.
a Replace the fusing unit, the transfer unit, and the retard
roller. See Users Guide "Replacing the Fusing Unit, the
Transfer Unit, and the Retard Roller."
b After you replace the fusing unit, the transfer unit, and the
retard roller, Launch the Tool Box.
3-9

Step
Check by Engineer
Yes
Checking the printer environment.

Check that the printer is in a room where air conditioner is
operating. If the air conditioner is not operating, turn it on or
move the printer to a room with an air conditioner.
Are printers still toner smears after turning on the air conditioner?
No
Go to step 2.
End of work.
Checking the paper.

Go to step 3.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
3.

On the Paper/Output tab, change the Paper Type setting.
End of work.
Go to step 4.

End of work.
Go to step 5.

End of work.
Go to step 6.
End of work.
Go to step 7.
End of work.
Replace the
printer.
Checking after replacing the FUSING UNIT.

Replacing the FUSING UNIT.
Start the operation after the FUSING UNIT has cooled

down.
NOTE
After replacement, be sure to clear the life counter value.

3-10

IQ-3
Random spots/Blurred images

Step
Check by User
Yes
No
Ensure that the toner cartridge is installed correctly. See

Users Guide "Installing a Toner Cartridge."
Go to step 2.
Ensure that the drum cartridge is installed correctly. See

Users Guide "Installing a Drum Cartridge."
Go to step 3.
Go to "Check by
Engineer".
Yes
No

b After you replace the drum cartridge, click Chart Print on
the Diagnosis tab.
c Click Pitch Configuration Chart.
Step
Check by Engineer
Printing data is
incorrect, then
check the printChecking the printing.
Go to step 2.
Checked by [CE-Mode] - [Test Print] - [Gradation] in diagnosis. ing data which
the problem genIs the image printed correctly?
erated.
End of work.
Checking after cleaning Inside the Printer.

End of work.
Go to step 3.
Ensure that the Toner Cartridge are installed correctly.

End of work.
Go to step 4.
Ensure that the Drum Cartridge are installed correctly.

End of work.
Go to step 5.

[Admin Menu] the [+2 or +3]?
Set the [0] or [-1

to -3], then go to
step 6.
Go to step 6.
3-11

Step
Check by Engineer
Yes
No

Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 9.
Go to step 7.

End of work.
Go to step 8.

End of work.
Go to step 9.

deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 10.
Go to step 10.
10

End of work.
Go to step 11.
11

End of work.
Go to step 12.
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)

Replace the FUSING UNIT.
12

down.
NOTE
3-12

IQ-4
The entire output is blank

- MOTOR DISP N (PL5.1.9)
- KIT PWBA MCU (PL18.2.2)
- KIT PWBA ESS SFP (PL18.1.97)
Step
Check by User
Print a Demo Page.
a On the operator panel, press the
select
Report/List. Demo page.
Yes
No
(Menu) button and

Go to step 2.
Go to step 3.
Ensure that the demo page is correctly printed.

2
If you are printing a document, try to print another data from

the computer.
Go to step 8.
Monitor.
Go to step 4.
If you are using a non-Dell brand toner cartridge, enable the

a Launch the Tool Box, and click Service Tools on the
selected.
Go to step 5.

a On the Others tab, ensure that Off is selected in the
Go to step 6.

Go to step 7.
3-13

Step
7
Check by User
Yes
b After you replace the drum cartridge, Launch the Tool
Box.
No
Go to step 8.
Go to "Check by
Engineer".
Yes
No

Step
Check by Engineer
Checking the blank print.

Print the Windows test page.
Printing data
form is not suitable for the
printer, then
Go to step 2.
check the printing data which

On the Image Options tab, ensure that Off is selected in the
End of work.
Go to step 3.
Checking the paper.

Go to step 4.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification,
then go to step 4.
End of work.
Go to step 5.

Go to step 7.
Go to step 6.

Menu].)
End of work.
Go to step 7.
3-14

Step
Check by Engineer
Yes

Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 8.
Go to step 8.

End of work.
Go to step 9.

deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 10.
Go to step 10.
10

End of work.
Go to step 11.
11
Checking the laser beam path.

Are there any foreign substance between the ROS ASSY and
Drum Cartridge?

to step 12.
Go to step 12.
12
Check the MOTOR DISP N operation.

Execute the Diag Digital Output [093-001] to check the rotation of the MOTOR DISP N.
Is it working properly?
Go to step 13.
Replace the
MOTOR DISP N
(RRP 5.2), then
go to step 13.
13
End of work.
Go to step 14.
14

Go to Step 15.
Reinstall the
Drum Cartridge,
then go to step
15.
15

Cartridge damaged?
Replace the
Drum Cartridge,
then go to step
16.
Go to Step 16.
16

damaged?
Replace the
CONNECTOR
ASSY XERO
(RRP 5.3), then
go to step 17.
Go to Step 17.
17
End of work.
Go to step 18.
18
Checking after resetting the KIT PWBA MCU.

Reseat the KIT PWBA MCU.
End of work.
Go to step 19.
19
Checking after resetting the KIT PWBA ESS SFP.

Reseat the KIT PWBA ESS SFP.
End of work.
Go to step 20.
20

End of work.
Go to step 21.
3-15
No

Step
Check by Engineer
Yes
No
21

End of work.
Go to step 22.
22

End of work.
Go to step 23.
23

End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-16

IQ-5
Streaks appear on the output

Step
Check by User
Yes
No
Monitor.
Go to step 2.
If you are using non-Dell brand toner cartridge, enable the

a Launch the Tool Box, and click Maintenance on the
selected.
Go to step 3.
Go to "Check by
Engineer".
Yes
No

b After you replace the drum cartridge, Launch the Tool
Box.
Step
Check by Engineer
Printing data is
incorrect, then
Go to step 2.
erated.
End of work.

End of work.
3-17
Go to step 3.

Step
Check by Engineer
Yes
No
End of work.
Go to step 4.

Go to step 6.
Go to step 5.

Menu].)
End of work.
Go to step 6.

Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 8.
Go to step 7.

End of work.
Go to step 8.

End of work.
Go to step 9.
Execute the Clean Developer.

(Refer to [Clean Developer] in [Maintenance Mode] of [Admin
Menu].)
End of work.
Go to step 10.

deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
HVPS (RRP
18.3), then go to
step 11.
Go to step 11.
10
Start the operating after the

11

FUSING UNIT
End of work.
has
cooled
down.
Replace the
FUSING UNIT.
After replacement, be sure to
clear the life
counter value.
3-18

IQ-6
Part or the entire output is black

Step
Check by Engineer
Yes
No

Printing data is
incorrect, then
ing data which
End of work.

Go to step 4.
Go to step 3.

Menu].)
End of work.
Go to step 4.

End of work.
Go to step 5.

End of work.
Go to step 6.
Check the drum charge status.

Cover the ROS ASSY window with a sheet of paper and perform a test print.
Is the test print result black?
(If the drum is charged correctly, the test print result is white.)
Replace the
PWBA HVPS.
(RRP 18.3)
Go to step 7.
Check the ROS ASSY.

Cover the half of the ROS ASSY window with a sheet of paper
and perform a test print.
Is the half page of the test print result white and the other half
page is black?
(If the ROS is normal, the other half page is not black but test
patterned.)
Replace the
ROS ASSY.
(RRP 2.1)
Replace the
printer.
3-19

IQ-7
Pitched black dots

Step
Check by User
Yes
Locate the cause of the problem using the Pitch Configuration

Chart.
a Launch the Tool Box, and click Chart Print on the
Diagnosis tab.
b Click Pitch Configuration Chart.
Is the cause of the problem located?

the Diagnosis tab.
Proceed to the
action corresponding to the
location of the
problem:
Drum cartridge
-2
No
Go to "Check by
Engineer".
Fusing unit or
Transfer unit 3
Go to "Check by
Engineer".

b After you replace the fusing unit, the transfer unit, and the The task is comretard roller, Launch the Tool Box.
plete.
Go to "Check by
Engineer".

3-20

Step
Check by Engineer
Yes
No
Checking the defective parts.

Print the [Pitch Chart] in [Chart] in [Maintenance Mode] of
[Admin Menu].
When the partial lacks of periodicity are observed, check the
defective parts by comparing the printed partial lacks with the
Pitch Chart.
Are there any partial lacks matching the chart?
Replace the corresponding parts. Go to step 2.

Go to step 2.

End of work.
Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 4.
Go to step 4.

End of work.
Go to step 5.

End of work.
Go to step 6.

deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 7.
Go to step 7.

End of work.
Go to step 8.

End of work.
Go to step 9.
End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
Go to step 3.

Replacing the FUSING UNIT.

down.
NOTE
3-21

IQ-8
Vertical blanks

Step
Check by User
Yes
No
Ensure the light path is not covered.

a Remove the drum cartridge, and keep it in the dark place.
b Clean the rear side of the drum cartridge with a dry cloth.
Go to step 2.

the Drum Cartridge"
(Menu) button.
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
Checking the Print.

Print the [Pitch Chart] in [Chart] in [Maintenance Mode] of
[Admin Menu].
When the partial lacks of periodicity are observed, check the
defective parts by comparing the printed partial lacks with the
Pitch Chart.
Are there any partial lacks matching the chart?
1
NOTE: Be careful not to touch or damage the drum.
c Re-install the drum cartridge.
d Launch the Tool Box, and click Chart Print on the
Diagnosis tab.
e Click Pitch Configuration Chart.
3-22
Printing data is
incorrect, then
ing data which
End of work.

Step
Check by Engineer
Yes
No
Checking the paper.

Go to step 3.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
3.
Ensure the light path is not covered.

1 Remove the Drum Cartridge, and check the light path, and
then remove the shielding.
2 Re-install the Drum Cartridge.
3 Print the [Pitch Chart] in [Chart] in [Maintenance Mode] of
[Admin Menu].
End of work.
Go to step 4.
Checking the foreign objects in the paper transfer path.

Remove any foreign objects in the paper transfer path
between the Transfer Unit and the FUSING UNIT.
End of work.
Go to step 5.

End of work.
Go to step 6

End of work.
Go to step 7.
End of work.
Replace the
ROS ASSY.
(RRP 2.1)


down.
NOTE
3-23

IQ-9
Ghosting

Step
1
Check by User
Yes
No
Go to step 2.
Proceed to the
type of ghosting.
Positive ghost 3a
Negative ghost 3b
Go to "Check by
Engineer".
Identify the type of ghosting.

a Positive ghost
b Negative ghost
ABC
ABC
Is the type of the problem identified?
3a
Upper the transfer unit voltage.

a Press the
The task is comAdmin Settings Maintenance Adjust 2nd
plete.
BTR.
b Increase the voltage. See Users Guide "Adjust 2nd BTR."
Go to step 5.
3b
Specify Decrease Ghosting to On.

a Press the
Admin Settings Maintenance Ghost
Contorl.
b Select On.
c Press the
(Menu) button.
Go to step 4.
Lower the transfer unit voltage.

a Press the
Admin Settings Maintenance Adjust 2nd
BTR.
b Decrease the voltage. See Users Guide "Adjust 2nd
BTR."
Go to step 5.
3-24

Step
Check by User
Yes
No

the Drum Cartridge"
(Menu) button.
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
Change the
paper to the one
that satisfies the
specification.
Then go to step
2.
Checking the paper.

Does the paper satisfy the specification?
Go to step 2.
Checking the Afterimage (Ghost).

Checked by [CE-Mode] - [Test Print] - [Ghost Char] in diagnosis.
Is the type of the problem identified?
Proceed to the
step corresponding to the
type of ghosting.
End of work.
Positive ghost Go to step 3
Negative ghost Go to step 4

End of work.
Go to step 5.
Check the "Ghost Control".

Set the [Ghost Control] in [Maintenance Mode] of [Admin
Menu] to "ON".
End of work.
Go to step 5.
Adjust the voltage value of the Transfer Unit.

To adjust the voltage value of the Transfer Unit, use [Adjust
Transfer Unit] on the [Maintenance Mode] of [Admin Menu].
End of work.
Go to step 6.

End of work.
Go to step 7.

Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 8.
Go to step 8.

End of work.
Replace the
Drum Cartridge.
3-25

IQ-10
Light-induced fatigue

Step
Check by User
Yes
Check the light fatigue pattern using the Pitch Configuration

Chart.
Diagnosis tab.
No
Go to step 2.
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Yes
No

Does the pattern on the output match with that on the Pitch
Configuration Chart?
2
If the cause of the trouble is identified as the drum cartridge,

replace the drum cartridge. See Users Guide "Replacing the
Drum Cartridge."
Step
1
Check by Engineer
-
3-26

IQ-11
Fog

Step
Check by User
Yes
No
Check if you are using a non-Dell brand toner cartridge.
Go to step 2a.
Go to step 3.
2a
Enable the Non-Dell Toner option.

selected.
Go to step 2b.
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Yes
No
2b
Replace the drum cartridge and the toner cartridge.

a Remove the drum cartridge. See Users Guide "Removing
b Ensure that the Off check box under Non-Dell Toner is
selected.
c Install a drum cartridge and a toner cartridge using a Dell
toner.
d After you replace the drum cartridge and the toner
cartridge, Launch the Tool Box.
e Click Report on the Printer Setting Reports tab.
f Click Demo Page.

b After you replace the drum cartridge, click Report on the
Printer Setting Reports tab.
c Click Demo Page.
Step
1
Check by Engineer
[Admin Menu] the [+2 or +3]?
3-27
Set the [0] or [-1

to -3], then go to
step 2.
Go to step 2.

Step
Check by Engineer
Yes

No
Printing data is
incorrect, then
ing data which
End of work
Checking the paper.

Go to step 4.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
4.

Go to step 5.
Go to step 6.

Menu].)
End of work.
Go to step 6.

Menu].)
End of work.
Go to step 7.

Go to Step 8.
Reinstall the
Drum Cartridge,
then go to step 8.

Cartridge damaged?
Replace the
Drum Cartridge,
then go to step 9.
Go to Step 9.

damaged?
Replace the
CONNECTOR
ASSY XERO
(RRP 5.4), then
go to step 10.
Go to Step 10.
10
End of work.
Go to step 11.
11

End of work.
Go to step 12.
12

End of work.
Go to step 13.
13

End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-28

IQ-12
Bead-Carry-Out (BCO)

Step
Check by User
Yes
If the printer is installed in a high altitude location, set the altitude of the location.
b Under Adjust Altitude, select the value close to the
altitude of the location where the printer is installed.
c Click Report on the Printer Setting Reports tab.
d Click Demo Page.
No
Go to step 2.
Go to "Check by
Engineer".
Yes
No

Replace the drum cartridge. See Users Guide "Replacing the

Drum Cartridge."
b Launch the Tool Box, and click Report on the Printer
Setting Reports tab.
c Click Demo Page.
Step
Check by Engineer
Setting the altitude.

Set the Altitude.
- To set the altitude, use [Adjust Altitude] on the [Maintenance
Mode] of [Admin Menu].
End of work.
Go to step 2.

End of work.
Go to step 3.

End of work.
Go to step 4.

End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-29

IQ-13
Jagged characters

Step
Check by User
Yes
No
Set Screen to Fineness in the printer driver.

The task is coma On the Others tab, set Screen under Items: to Fineness. plete.
Go to step 2.
Set Print Mode to High Quality in the printer driver.

a On the Graphics tab, select High Resolution from Print
Mode.
Go to step 3.
Enable Print Page Mode in the printer driver.

a On the Others tab, set Print Page Mode under Items: to
On.
Go to step 4.
If using a downloaded font, ensure that the font is recommended for the printer, operating system, and the application
being used.
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
Checking the paper.

3-30
Go to step 2.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
2.

Step
Check by Engineer
Yes
No
Checking the printer setting.

Change the Screen setting to "Fineness" via the printer driver.
- To change the Screen settings, use [Screen] on the Image
Options tab of the printer driver.
NOTE
2
End of work.
Go to step 3.
If using a downloaded font, ensure that the font is recommended for printer, operating system, and the application
being used.

Change the Image Quality setting to "High Resolution" via the
printer driver.
- To change the Image Quality settings, use [Image Quality] on
the Image Options tab of the printer driver.
End of work.
Go to step 4.

Change the Bitmap Smoothing setting to On via printer driver.
- To change the Bitmap Smoothing setting, use [Bitmap
End of work.
Smoothing] on the Advanced tab of the printer driver.
Go to step 5.

Go to step 7.
Go to step 6.

Menu].)
End of work.
Go to step 7.
Checking after resetting the ROS ASSY.

Reseat the ROS ASSY.
End of work.
Replace the
ROS ASSY.
(RRP 2.1)
3-31

IQ-14
Banding

- DRIVE ASSY MAIN (PL3.1.1)
Step
Check by User
Yes
Locate the cause of the problem using the Pitch Configuration

Chart.
Diagnosis tab.
Is the cause of the problem located?

the Diagnosis tab.
Proceed to the
location of the
problem:
Drum
cartridge - 2
No
Go to "Check by
Engineer".
Fusing unit or
Transfer unit 3
Go to "Check by
Engineer".
Go to "Check by
Engineer".

b After you replace the fusing unit, Launch the Tool Box.
3-32

Step
Check by Engineer
Yes
No
Printing data is
incorrect, then
Go to step 2.
erated.
End of work.
Checking the paper.

Go to step 3.
Replace the
paper with a new
and dry one. Or
change the
paper to the one
that satisfies the
specification.
Then go to step
3.
Checking for foreign objects in the paper transfer path.

Remove any foreign objects in the paper transfer path
between the Transfer Unit and the FUSING UNIT.
Does the printout have Banding/Horizontal band cross out?
Go to step 4.
End of work.

Clean up the
Plate Spring BTR
or Replace the
PWBA HVPS
(RRP 18.3), then
go to step 5.
Go to step 5.

End of work.
Go to step 6.

deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 7.
Go to step 7.

End of work.
Go to step 8.

End of work.
Go to step 9.

End of work.
Go to step 10.
3-33

Step
Check by Engineer
Yes
No

10
End of work.
Go to step 11.
down.
NOTE
11
Checking after replacing the DRIVE ASSY MAIN.

Replace the DRIVE ASSY MAIN. (RRP 3.1)
End of work.
Go to step 12.
12

End of work.
Replace the
PWBA HVPS.
(RRP 18.3)
3-34

IQ-15
Auger mark

Step
Check by User
Yes
No
Replace the Drum Cartridge. See Users Guide "Replacing the

Drum Cartridge."
Go to "Check by
Engineer".
Step
Check by Engineer
Yes
No
End of work.
Go to step 2.

Go to step 4.
Go to step 3.

Menu].)
End of work.
Go to step 4.

Menu].)
End of work.
Go to step 5.

deformed?
Clean up the
Spring BCR and
Spring DB or
Replace the
PWBA HVPS
(RRP 18.3), then
go to step 6.
Go to step 6.

End of work.
Go to step 7.

3-35
Go to Step 8.
Reinstall the
Drum Cartridge,
then go to step 8.

Step
Check by Engineer
Yes
No

Cartridge damaged?
Replace the
Drum Cartridge,
then go to step 9.
Go to Step 9.

damaged?
Replace the
CONNECTOR
ASSY XERO
(RRP 5.4), then
go to step 10.
Go to Step 10.
10
End of work.
Go to step 11.
11

End of work.
Replace the
printer.
3-36

IQ-16
Wrinkled/Stained paper

- Roll Assy Rubber ZA [TRANSPORT ASSY REGI FDR](PL15.1.6)
- Roll Assy Regi. Pinch [TRANSPORT ASSY REGI FDR](PL15.1.6)
- Roll Regi. Pinch [TRANSPORT ASSY REGI FDR](PL15.1.6)
- MSI Feed Roll / Nudger Roll [HOLDER ASSY PICK UP](PL13.1.15)
- KIT RETARD ROLL MSI ASSY(PL13.2.98)
- Tray 1 Feed Roll/ Nudger Roll [KIT ROLL ASSY FEED]
(PL9.1.97/PL9.1.98)
- Tray 1 Retard Roll [KIT ROLL ASSY FEED] (PL9.1.97/PL9.1.98)
- Tray 2 Feed Roll / Nudger Roll [KIT ROLL ASSY FEED]
(PL9.1.97/PL9.1.98) (Option)
- Tray 2 Retard Roll [KIT ROLL ASSY FEED] (PL9.1.97/PL9.1.98) (Option)
- Roll Assy Exit [CHUTE ASSY EXIT] (PL17.1.99)
- KIT PINCH ASSY L(PL17.1.6)
- KIT PINCH ASSY R(PL17.1.7)
- Heat Roll [FUSING UNIT] (PL7.1.1)
Step
Check by User
Yes
No
If printing on an
envelope, go to
step 2.
If printing on print
media other than
envelopes, go to
step 5.
Ensure that the printer is set to the envelope mode. See

Users Guide "Printing on Envelopes Envelope Mode."
Go to step 3.
Check the wrinkle. Is the wrinkle within 30 mm of the four

edges of the envelope?
This type of wrinkle is considered

normal. Your
Go to step 4.
printer is not at
fault.
Load the envelopes in the MPF properly. For details, see

"Loading Envelopes in the MPF."
Go to step 5.
Adjust the paper guides properly.

Go to step 6.
Replace the print media with the freshly unpackaged, undamaged one.
Go to "Check by
Engineer".
3-37

Step
Check by Engineer
Yes
No
Checking the paper feeding tray.

Is the skewed paper fed from the MSI?
Go to step 2.
Go to step 4.
Checking the side guides of MSI.

Reset the side guides.
End of work.
Go to step 3.
Check the wrinkle. Is the wrinkle within 30 mm of the four

edges of the envelope?
This type of wrinkle is considered

normal. Your
Go to step 4.
printer is not at
fault.
Checking the paper path.

Are there any foreign substance on the paper path?

to step 5.
Go to step 6.
End of work.
Go to step 6.
Check the paper feed rolls

Are the paper feed rolls (the rolls that are listed among the
parts considered to be the cause) installed properly?
End of work.

parts considered to be the cause in sequence) deformed or
worn out?
Replace the corresponding

paper feed rolls,
then go to step 9.
End of work.
Go to step10.
10
Checking after resetting the Paper Cassette.

Reseat the Paper Cassette.
End of work.
Go to step 11.
11
Check the paper humidity conditioning effect.

Load the unopened (or sealed and stored under humidity conEnd of work.
trol) and recommended paper, and then perform a test print.
Go to step 12.
12
Checking the side guides of the Paper Cassette.

Reset the side guide.
End of work.
Go to step 13.
13

End of work.
Go to step 14.
End of work.
Go to step 15.
Go to Step 8.
Reinstall the corresponding

paper feed rolls,
then go to step 7.
Go to step 8.
Go to Step 10.
Checking after resetting the FUSING UNIT.

Reseat the FUSING UNIT.
14
down.
3-38

Step
Check by Engineer
Yes
No

15

down.
NOTE
3-39
End of work.
Replace the
printer.

IQ-17
Damage on the leading edge of paper

- Roll Assy Rubber ZA [TRANSPORT ASSY REGI FDR] (PL15.1.6)
- MSI Feed Roll / Nudger Roll [HOLDER ASSY PICK UP](PL13.1.15)
- KIT RETARD ROLL MSI ASSY(PL13.2.98)
(PL9.1.97/PL9.1.98)
- Tray 1 Retard Roll [KIT ROLL ASSY FEED] (PL9.1.97/PL9.1.98)
(PL9.1.97/PL9.1.98) (Option)
- Tray 2 Retard Roll [KIT ROLL ASSY FEED] (PL9.1.97/PL9.1.98) (Option)
- Roll Assy Exit [CHUTE ASSY EXIT] (PL17.1.99)
- KIT PINCH ASSY L(PL17.1.6)
- KIT PINCH ASSY R(PL17.1.7)
Step
Check by User

Yes
No
Go to step 2.
When you use the MPF, reverse the paper and then try again.
When you use any of the trays, change the paper and then try
again.
(MPF)
Go to step 3.
(trays)
Go to "Check by
Engineer".
Change the paper with another one and then try again.
Go to step 4.
Use any of the trays in place of the MPF.

Go to "Check by
Engineer".
Yes
No
Step
Check by Engineer

Go to step 2.
Go to step 3.
Checking the side guides of MSI.

End of work.
Go to step 3.

Are there any foreign substance on the paper path?

to step 4.
Go to step 5.
End of work.
Go to step 5.
3-40

Step
Check by Engineer
Yes
No
Go to Step 7.

paper feed rolls,
then go to step 6.

End of work.

worn out?

paper feed rolls,
then go to step 8.
End of work.
Go to step 9.

End of work.
Go to step 10.
10
Check the paper humidity conditioning effect.

Load the unopened (or sealed and stored under humidity conEnd of work.
trol) and recommended paper, and then perform a test print.
Go to step 11.
11

End of work.
Go to step 12.
12

End of work.
Go to step 13.
End of work.
Go to step 14.
End of work.
Replace the
printer.
Go to step 7.
Go to Step 9.

13
down.
14

down.
NOTE
3-41

IQ-18
The top and side margins are incorrect

Step
Check by User
Yes
Check the alignment.

Diagnosis tab.
b Click Alignment Chart.
Go to step 2.
Go to "Check by
Engineer".
Go to "Check by
Engineer".
Yes
No
The Alignment Chart is printed.

c Check the alignment.
2
Step
Ensure that the margins are set correctly on the application

being used.
Check by Engineer
No
Printing data is
incorrect, then
ing data which

End of work.
Go to step 3.

End of work.
Replace the
ROS ASSY.
(RRP 2.1)
3-42

IQ-19
Images are skewed

- Roll Assy Rubber ZA [TRANSPORT ASSY REGI FDR](PL15.1.6)
Step
Check by User
Yes
No

Go to step 2.
Use any of the trays in place of the MPF.

Go to step 3.
Replace the print media with the freshly unpackaged, undamThe task is comaged one.
plete.
Step
Check by Engineer
Yes
Go to "Check by
Engineer".
No

Go to step 2.
Go to step 3.
Checking the side guides setting of MSI.

End of work.
Go to step 3.

Are there any foreign substances on the paper path?
Remove the foreign substances, Go to step 5.

then go to step 4.
End of work.

End of work.

worn out?

paper feed rolls,
then go to step 8.
End of work.
Go to step 9.

End of work.
Go to step 10.
10

End of work.
Go to step 11.
3-43
Go to Step 7.
Go to step 5.
paper feed rolls,
then go to step 6.
Go to step 7.
Go to Step 9.

Step
11
Check by Engineer
Yes

No
End of work.
Go to step 12.
End of work.
Go to step 13.
End of work.
Replace the
printer.

12
down.
13

down.
NOTE
3-44

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Chapter 3 Image Quality Troubleshooting

December 26, 2014

Version 0.9 issued.

January 20, 2015

Version 0.9 has been reviewed and corrected.

3.2 Image Quality Troubleshooting...................................................................................3-3

Chapter 3 Image Quality Troubleshooting

The trouble is restored?

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting

3.1.2 Items to be Confirmed Before Going to Image Quality Troubleshooting

Is the paper matched with the Print Media Guidelines?

Is the remaining amount of the toner sufficient?

Has the printer been cleaned up lately?

Confirm the Printer Status

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting

3.2 Image Quality Troubleshooting

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting

BTR(Bias Transfer Roll)

Roll Diameter (mm)

ROLL ASSY-TRANS CRU

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting

The output is too light

Possible causative parts

The task is complete.

If you are using non-Dell brand toner cartridge, enable the

The task is complete.

Disable the Toner Saver in the printer driver.

The task is complete.

The print media surface may be uneven. Try changing the

The task is complete.

The task is complete.

Ensure the transfer unit is correctly installed.

The task is complete.

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting

Stir the developer in the drum cartridge.

The task is complete.

The task is complete.

Replace the drum cartridge.

The task is complete.

Clean the toner in the drum cartridge.

Checking the Default setting of the Printer Menus.

Set the [0] or [+1

Checking the printing.

Disable the Toner Saver in the printer driver.

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting

Checking the paper.

Checking the TONER CARTRIDGE.

Set the Non-DELL toner option to [off].

Checking after resetting the Transfer Unit.

Checking the Drum Cartridge for connection.

Checking after resetting the Drum Cartridge.

Checking the laser beam path.

Remove the foreign substances, then go

Check the MOTOR DISP N operation.

Were many low printing density pictures printed?

Execute the Toner Refresh.

Gannet Service Manual Version 1.0

Chapter 3 Image Quality Troubleshooting