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ImplementingCiscoCollaborationDevices(210060)

ExamDescription:The210060(CICD)ImplementingCiscoCollaborationDevicesexamisa75minute,
5565questionassessmentthatisassociatedwiththeCCNACollaborationcertification.Thisexamtests
acandidate'sknowledgeofCiscoUnifiedCommunications(UC)solutions.Acandidateistestedon
knowledgeofadministratorandenduserinterfaces,telephonyandmobilityfeatures,andCiscoUC
solutionsmaintenance.

Thefollowingtopicsaregeneralguidelinesforthecontentlikelytobeincludedontheexam.However,
otherrelatedtopicsmayalsoappearonanyspecificdeliveryoftheexam.Inordertobetterreflectthe
contentsoftheexamandforclaritypurposes,theguidelinesbelowmaychangeatanytimewithout
notice.

15% 1.0
DescribetheCharacteristicsofaCiscoUnifiedCommunicationsSolution
1.1
DescribetheCiscoUnifiedCommunicationscomponentsandtheirfunctions
1.2
Describecallsignalingandmediaflows
1.3
DescribequalityimplicationsofaVoIPnetwork
24% 2.0
ProvisionEndUsersandAssociatedDevices
2.1 DescribeusercreationoptionsforCiscoUnifiedCommunicationsManagerandCisco
UnifiedCommunicationsManagerExpress
2.2 CreateormodifyuseraccountsforCiscoUnifiedCommunicationsManager
2.3 CreateormodifyuseraccountsforCiscoUnifiedCommunicationsManagerExpress
usingtheGUI
2.4 CreateormodifyendpointsforCiscoUnifiedCommunicationsManager
2.5 CreateormodifyendpointsforCiscoUnifiedCommunicationsManagerExpressusing
theGUI
2.6 Describehowcallingprivilegesfunctionandhowcallingprivilegesimpactsystem
features
2.7 Createormodifydirectorynumbers
2.8 Enableuserfeaturesandrelatedcallingprivilegesforextensionmobility,callcoverage,
intercom,nativepresence,andunifiedmobilityremotedestinationconfiguration
2.9 EnableendusersforCiscoUnifiedIMandPresence
2.10
Verifyuserfeaturesareoperational
27% 3.0
ConfigureVoiceMessagingandPresence
3.1 Describeusercreationoptionsforvoicemessaging
3.2 CreateormodifyuseraccountsforCiscoUnityConnection
3.3 DescribeCiscoUnifiedIMandPresence
3.4 ConfigureCiscoUnifiedIMandPresence
10% 4.0
MaintainCiscoUnifiedCommunicationsSystem
4.1
GenerateCDRandCMRreports
4.2Generatecapacityreports
4.3
Generateusagereports
4.4GenerateRTMTreportstomonitorsystemactivities
2013 Cisco Systems, Inc. This document is Cisco Public.

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24%

4.5Monitorvoicemailusage
4.6Removeunassigneddirectorynumbers
4.7Performmanualsystembackup
5.0
ProvideEndUserSupport
5.1
VerifyPSTNconnectivity
5.2Definefaultdomainsusinginformationgatheredfromenduser
5.3
Troubleshootendpointissues
5.4Identifyvoicemailissuesandresolveissuesrelatedtousermailboxes
5.5Describecausesandsymptomsofcallqualityissues
5.6Resetsingledevices
5.7Describehowtousephoneapplications

2013CiscoSystems,Inc.ThisdocumentisCiscoPublic.

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