MSc in Food Science, Technology and Nutrition (MSc SEFOTECH)

SCNU 5004
Total Quality Management
Module 4
Aim:

Lectures
Tutorials
Workshops
Seminars
Site Visits
Student Directed Learning
Total ECTS Credits

HOURS
20

20
10
100
6

The overall aim of this module on total quality management is to develop the students
understanding of quality management, its role, its implementation in process management,
and the integration of management systems for product quality, safety and environmental
care in a total quality management system.

Learning Outcomes:
On completion of this module the student will:
1.

Be able to explore the history and basic ideas underlying quality management and have a detailed
knowledge of the role of Total Quality Management (TQM) in modern management.

2.

Demonstrate knowledge of quality management systems, their implementation and the practical
steps needed for implementation.

3.

Know how to control and maintain a quality management system.

4.

Be able to select and apply appropriate Specific Process Control (SPC) techniques and evaluate
data generated.

5.

Demonstrate the ability to produce a quality manual.

6.

Have detailed knowledge of certification and accreditation.

7.

Have knowledge and insight of different quality management systems i.e. product quality
management, safety and environmental management.

8.

Have knowledge of auditing and auditing systems.

9.

Be able to critique the current state of the art in Total Quality Management.

Prerequisites: Basic knowledge of statistical methods. Knowledge of unit operations, production

techniques and management would be useful.

Syllabus:
1.

Introduction

Definitions and terminology.

History of quality control and quality management.
Quality management theories and their authors.

2.

Quality control and SPC

Statistical basis for SPC
Gathering data: control charts.
Interpretation of statistical data.
Hypothesis testing.
Process potential index.

3.

Quality Systems

4.

ISO 9000 ISO 2000

5.

Setting up a product quality management system.

Is there still life after ISO 9000?
World class manufacturing.
Business excellence.
Case study.

Integration of Quality Management Systems.

6.

Definition and aims.

Levels and tasks in quality management.
Quality standards: history and overview.

Product quality management ISO 9000 and ISO 2000.

Safety management HACCP HAXOP.
Environmental management ISO 14000.
Integration of QMS.
Special applications.
HACCP.
HAZOP.

Auditing

What is auditing?
Auditing techniques.

7.

QMS: Case Studies

Text Books:
Required Reading:
Lecture notes.
Recommended Reading:
TQM General concepts What is TQM? Principles of TQM. Keegan, R. and Lynch, J.J. - World
Class Manufacturing Oak Tree Press, Dublin, IRL, 1995.

What is Quality?
Products and services; Quality perspectives; Understanding the customer.
Omachonu, vincent K (2004). Principles of Total Quality, CRC Press.
Creswell, J.W. (2003). Research design, Qualitative, Qualitative and Mixed Method Approaches.
Thousand Dans: SAGE Publication.
Tague, N.R. (2004). The Quality Toolbos. 2nd Edition. ASQ Quality Press.
Utts, J.M. (2005). See Through Statistics. 3rd Edition. Thomson Brooks/Cole.
Oakland, J.S. Total quality management The route to improving performance. 2nd Ed. ButterworthHeinemann, Oxford, 1995.

Historical Survey of the Development of Quality Management Ideas

The quality gurus: Crosby, Deming, Feigenbaum, Jauran, Imai, Ishikawa, Moller, Peters, Taguchi.

Quality Tools
Flowcharts, Pareto Analysis, Fishbone Diagrams, Run Charts, Histograms, Scatter Plots, Control Charts.
Asaka, T., Ozeki, K. Handbook of Quality Tools. Productivity Press, 1997.

Quality Assurance
Quality awards and quality certifications, Quality Awards, EFQMj.
Kuhure, W.L. (1995). ISO 14000 Certification: environmental management standards. Prentice Hall
PTR, Upper Sadle River, NJ 07458.
Lamprecht, J.L. ISO 9000 Preparing for registration. ASQC Quality PRess, Milwaukee, USA (1992).
Quality Improvement
Process Re-engineering, Benchmarking and Change Management. Strategic Management & the Balanced
Scorecard
Corune, M. and Bourne, P. (2000). Understanding the balanced scorecard in a week. Hodder &
Stoughton, London, UK.
Cooper, D. and Chapman, C. (1987). Risk analysis for large projects. John Wiley, Chichester.
Statistical Process Control
Process variability, Collecting data, Control charts, Generating control charts, Chart anlaysis, Statistic
independence.

Websites:
EFQM website http://www.efqum.org/new_website/welcome.htm
Anon. (2000) The balanced scorecard Dialog Strategy v.2.010 Operating Manual.
http://www.dialogsoftware.com

Methods for Assessment:

The assessment will consist of a concise scientific report which can be based on any aspect of the module
which interests the student eg a literature study, an industrial visit etc. Prior approval by the teaching staff
must be obtained. (100 marks).