Beruflich Dokumente
Kultur Dokumente
Page
No.
RFP text
Query
Bank's Reponse
4.2 Tenure
10
4.3 Applications
10
Not limited to
Not ok. Pls delete the words" not limited to" and
replace with "limited to" wherever applicable in the
scope document in the entire RFP. Scope cannot be
unlimited by nature.
4.3 Applications
10
need clarity on data migration in terms ofBidder is required to meet the requirements
1. Type of data and same should be defined and of the RFP and also be guided by the same.
limited
2. Format of data- Data should be made available in
Wipro required format for migration
3. data cleansing and validation is whose
responsibility- Suggest customer to own the same.
4. Clarity required on "how many year old data"
4.3 Applications
10
Covering at minimum
4.4. Hardware
Infrastructure for DC and
DRC
11
The decision whether the bank will provide the The cost and hardware Bill of material provided in
hardware or the SI will provide the hardware
response to the RFP will be considered in TCO or not?
will be communicated to the successful bidder
only after the bidder provides line item costs.
4.4. Hardware
Infrastructure for DC and
DRC
11
Two Environments in DC
1. Production
2. Test and Development
4.4 Hardware
Infrastructure for DC and
DRC
11
4.4 Hardware
Infrastructure for DC and
DRC
11
The hardware sized for the HRMS applications Application servers and Web servers can grow in
should be redundant, both horizontally and
horizontal and vertical manner, however Database
vertically scalable and fault tolerant.
servers always grows in vertical manner only. We
request Bank to exclude Database server from
Horizontal growth. Horizontal and vertical scalability
can be provided to App and Web servers only.
10
4.4 Hardware
Infrastructure for DC and
DRC
11
Please confirm capacity to be considered for sizing of Bidder is required to meet the requirements
Test and Development setup in terms of percentage of of the RFP and also be guided by the same.
capacity of Production setup.
11
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12
4.7 / Language
12
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12
14
4.4 Training
13
15
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13
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13
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about bank
Project start date to be within 2 years from the date of Bidder is required to meet the requirements
signing of the contract.
of the RFP and also be guided by the same.
Bidder is required to meet the requirements
of the RFP and also be guided by the same.
How many trainees? Place of training? No. of batches Refer to the table mentioned in section 7.8
etc
of the RFP
5.7
18
Standalone HR systems
20
5.7
18
Standalone HR systems
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25
21
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21
27
4.11 Facilities
Management, AMC and
ATS
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28
6.5 Deployment at
HRMS
21
At minimum
29
6.6
23
Intranet applications
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23
request modification
Bidder is required to meet the requirements
6. The Bidder will present to the Bank the interface
of the RFP and also be guided by the same.
requirements for review. Any suggestions from the
Bank will have to be included by the Bidder , at extra
cost as mutually agreed by both the parties in writing if
such suggestions lead to substantial modification of
the requirement.
31
6.6
23
Request you to let us know the details of Smart Phone No Smartphones/tablets to be provided by
Devices to be provided by us (iOS, Android, Windows) the bidder.
Total Number of Smart Phones to be Supplied,
request you to provide the spilt based on OS
32
6.7
23
Mobillity Requirements
Browser Based Mobility Requirement
33
6.6
23
Mobillity Requirements
Browser Based Mobility Requirement
34
6.6
23
Mobillity Requirements
35
6.6
23
Mobillity Requirements
36
24
37
24
We assume that, 3 years data retention online means Yes, that is correct
it will be on Storage, whereas after 3 years it will be
archived. Please confirm, archival means data to be
moved on high capacity, low cost storage disks.
38
24
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24
24
40
6.7
There is no query
Yes, the terminal sizing year would be 201920 i.e the period of contract.
41
6.7
24
42
6.7
24
6.7
24
44
6.7
24
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25
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26
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26
48
6.13. Hardware
utilization, Point 1
26
At any point in time during the contract period, Please confirm, Hard disk utilisation mentioned is from Bidder is requird to meet the requirements of
for these locations, during business hours, the capacity perspective.
the RFP and also be guided by the same
average CPU and memory utilization should
not exceed 60% threshold and Hard Disk
utilization should not exceed 50% threshold.
49
6.13. Hardware
utilization, Point 2
26
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26
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27
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27
55
29
Is the 250 reports to be provisioned will be utilized only These number of reports are applicable
for implementation or during Warranty and Support
during the implementation as well as the
period of 5 years?
support period
56
35
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35
System Administration
58
35
Database Support
59
38
60
38
61
39
Please provide clarity of installation / commissioning to This information will be shared with the
be taken care at designated locations /changed
selected bidder at the time of
designated locations .
implementation
62
39
63
h. Application Managemen
41
Performance Monitoring & Management of appliDo we need to propose performance and monitoring
tools?
64
4.15.1 Price
41
Prices payable to the Supplier as stated in the Taxes shall be paid at actuals and any variation in
No change in the RFP clause
Contract shall be firm and not subject to
Service Tax / VAT shall be passed on to the customer.
adjustment during performance of the
Also any new levy shall be to the account of customer
Contract, irrespective of reasons whatsoever,
including exchange rate fluctuations, changes
in taxes, duties, levies, charges, etc.
65
43
It is expected that Bidder can render both onsite and No, such remote support should be available
offsite maintenance and support services to the bank. within Banks network
Please confirm if bidder can propose Hybrid (Onsite bank premise and Offshore - Bidder delivery center)
during Warranty and Support period for 5 years
66
43
Please confirm the Service Window for the Application 8x6 support
functional and technical support during Warranty and
Support period of 5 years? if support needs to
provided 8x5 or 8x6 support?
67
m. Help Desk
44
68
44
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Clause Helpdesk
44
The bank requires the Bidder to establish and Can we use Wipro tool or a COTS product is required COTS or Wipro tool can be used as a help
maintain a helpdesk to service, track and route as a help desk tool?
desk tool if it can be used at no extra cost
requests for service and to assist end users in
answering questions and resolving problems
70
8.5. Performance
Measurements
50
71
8.5. Performance
Measurements
50
72
53
As per draft
73
54
74
55
Project Timeline
Is it 10 M Implementation + 1 year Warranty Support + The whole project is of six years inclusive of
5 yrs of additional maintenance support
10 months implementation phase.
75
10.4 price
59
76
10.4 price
60
77
10.4 price
60
78
10.4 price
61
request modification
34. The Bidders should note that the contract entered
with the successful Bidder will extendable at Banks
discretion for an additional three years. However,
Either party Bank will have the right, in its sole
discretion to renegotiate the prices/terms and
conditions at the end of the contract period.
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80
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request modification
Bidder is required to meet the requirements
The written demand Court Awarded damages by Bank of the RFP and also be guided by the same.
as to the loss / damages mentioned above shall be
final, conclusive and binding on the Bidder and Bidder
shall be liable to pay on demand the actual amount of
such loss / damages caused to Bank including but not
limited and all costs and expenses,
including, without limitation, reasonable attorneys fees
and court costs.
83
85
84
13.2. Indemnity
88
Request Modification
Bidder is required to meet the requirements
Subject to the limits of liability set forth herein, in
of the RFP and also be guided by the same.
regard to performance under this Agreement each
party (the Indemnifying Party) shall defend,
indemnify, and save harmless the other party (the
Indemnified Party) and its officers and directors,
employees, agents, and representatives from and
against any losses, damages, costs, attorneys fees,
penalties, fees, liabilities, or expenses (collectively,
Losses) associated with any third party claim against
the Indemnified Party connected with (i) death, or (ii)
injury to persons or property, or (iii) breach of
confidentiality, in each case resulting from the acts or
omissions of the Indemnifying Party, its employees,
agents or contractors.
85
13.3. Limitation of
Liability
89
Request Substitution
Bidder is required to meet the requirements
Notwithstanding anything contained herein, neither
of the RFP and also be guided by the same.
Party shall be liable for any indirect, punitive,
consequential or incidental loss, damage, claims,
liabilities, charges, costs, expense or injury (including,
without limitation, loss of use, data, revenue, profits,
business and for any claims of any third party claiming
through Wipro) that may arise out of or result from this
Agreement. The aggregate liability of Wipro, under this
Agreement, shall not exceed the fees (excluding
reimbursements) received by it under this Agreement
during the six months preceding the date of first claim.
Request deletion
If the Bidder fails to reimburse the amount within a
fortnight, the Bank shall adjust the amount out of the
payments due to the Bidder from the Bank along with
the interest
calculated at 18% (eighteen per cent) per annum
86
2. Subrogation
90
2. Subrogation
In the event that Bidder will be obligated to
indemnify those indemnified pursuant to this
RFP and
subsequent Contract, Bidder will, upon
payment or satisfaction of such indemnity in
full, be
subrogated to all rights of the Bank with
respect to the claims to which such
indemnification relates.
87
3. Extension of Contract
Post Expiry
90
88
91
89
13.16. Negligence
97
Request Deletion
90
13.26 subsequent
Contract, Bidder will,
upon payment or
satisfaction of such
indemnity in full, be
100
91
13.26. Liquidated
Damages
100
Request Modification
The maximum amount that may be levied by way of
Liquidated Damages pursuant to clause above shall
not exceed 5% of the Total Contract value.
92
13.26 Liquidated
damages
100
Customer hereby agrees to make the site ready as per Bidder is required to meet the requirements
the agreed specifications, within the agreed timelines. of the RFP and also be guided by the same.
Customer agrees that Bidder shall not be in any
manner be liable for any delay arising out of
Customer's failure to make the site ready within the
stipulated period, including but not limited to levy of
liquidated damages for any delay in performance of
Services under the terms of this Agreement.
93
102
Request Modification
20. The confidentiality obligations shall survive the
expiry or termination of the agreement/contract, for a
period of 2 years between the Bidder and the Bank.
94
4.9 / Interfaces
12 - 13 Interfaces
request deletion
& 22
12
& 32
Data Migration
96
97
Annexure-2, Cost
Summary sheet
98
General
99
General
100
General
101
General
102
General
103
General
104
General
Bidder assumes that the title of ownership and risk of No change in the RFP clause
the goods supplied under this Contract is passed onto
Customer on delivery of the material at the Customer
location.
Please add:
105
General
Limitation of liability
106
General
Change Request
107
General
Payment to invoices
108
General
Change in Taxes
109
General
Savings Clause
110
General
Payment terms