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Baggage Overview and Record Creation

Baggage Overview and Record Creation smart.proven.bankable. Training curriculum for: Interact for SabreSonic ®
Baggage Overview and Record Creation smart.proven.bankable. Training curriculum for: Interact for SabreSonic ®

smart.proven.bankable.

Training curriculum for:

Interact for SabreSonic ® Check-in

This documentation is the confidential and proprietary intellectual property of Sabre Airline Solutions. Any unauthorized use, reproduction, preparation of derivative works, performance or display of this document or software represented by this document, without the express written permission of Sabre Airline Solutions is strictly prohibited.

Sabre Airline Solutions, the Sabre Airline Solutions logo and products shown in italic are trademarks and/or service marks of an affiliate of Sabre Holdings Corporation. All other trademarks, service marks and trade names are the property of their respective owners.

Table of Contents

Baggage – Introduction and Overview

1

Features of the Baggage Management Analysis System

1

Access the Baggage Service Tab

2

Create Record

3

What is a baggage record?

3

Baggage - Create Record

3

Create Record without PNR

5

Creating Records from PNRs

21

Retrieve PNR and Create Record

24

Create Record with an active PNR

26

Create Record via Components

27

End Baggage Record / Ignore Baggage Record hotkeys

27

Mini

Tracer

29

Baggage - Display Record

31

Display Record by: Baggage Locator

32

Display Record by: Bag Tag Number

33

Display Record by: Other Combinations

34

Reading a retrieved baggage record

36

Display Codes

47

Reason Codes

48

Color Codes

48

Type Codes

49

Baggage - Modify

50

Modify Bag Tag Numbers

52

Modify Baggage Description

55

Modify Bag Content Mask

57

Modify Bag Check-In Info

61

Modify Name

64

Modify Itinerary

66

Modify Address

69

Modify Phone

72

Modify Remarks

74

Other Modify Record options

78

Display Reservation Functions – Baggage Record Options

78

Print Forms

80

Claim Receipt

81

Baggage Delivery Order

82

Damage Bag Authorization

82

Lost Article - Found Article

83

Reprint Baggage Delivery Order

84

Objectives and Requirements

Objectives

By the end of the module, participants will be able to:

• Correctly list the features of SabreBaggage Management Analysis System

• Correctly create a Baggage Record

 

o

without a PNR

o

display a PNR and Create a Baggage Record

o

from an active PNR

• End a Baggage Record

• Ignore a Baggage Record

• Correctly retrieve a Baggage Record by record locator, by bag tag number, or by other options

• Explain the basic fields of a retrieved Open Baggage Record

• Display and advise usage for the Color and Type baggage lists

• Correctly follow the process to modify a Record

• Display parts of a baggage record

• Correctly follow the process to print automated Baggage forms

EPR

Duty code:

No specific duty codes required

Keyword:

No specific EPR keywords required for this lesson

UAT

Keyword:

No specific UAT keywords required

Preparation

See next page for detailed instructions on how to prepare for teaching this module.

Reference

For additional information, refer to FOCUS

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Preparation

This is the first module to be presented to field personnel who will be responsible for creating baggage records. This module should be presented to everyone who will have the responsibility for working in the Baggage Service area of the airline's operation.

 

For the section on creating Baggage Records from a PNR:

• Prepare a set of PNR records

• Create the PNRs with itineraries over the current or recently past dates (within 1- 2 days past, as the itinerary still needs to be active in the face of PNR, not moved into PNR history)

• The itinerary segment should have a termination at the cities/stations that the students are using in class

• Generate Sabre-system ticket numbers within the PNRs; add flight information to at least one of the segments.

• Have at least one baggage record already created, note the bag tag number used in this Record.

• So that the students can view the Duplicate Bag Tag pop-up, during the section on creating a baggage record without a PNR, advise the students to enter the bag tag number from the previously created Record.

For Display Record section

• Use the baggage records that the students created during the Create Record section.

• Have the students notate the flight, date, passenger name they used when they created the baggage records, as well as the bag tag numbers they invent.

For the Claim Receipt and Print Forms sections

• A hardcopy printer must be assigned.

• If there is not a hardcopy printer available in the classroom, the instructor should print sample copies of each form prior to presenting this portion of the training material so that the participants will have a copy of the printed form.

A hardcopy of the IATA Airline Baggage Identification Chart should be available for bag description demonstration.

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Baggage – Introduction and Overview

Features of the Baggage Management Analysis System

The Baggage Management Analysis System (or BMAS) is a real time tracing system with the primary objective to reunite a passenger with his/her baggage.

The Baggage Management Analysis System provides real time storage plus analysis of baggage performance for lost, found, damaged, and pilfered bags. Records are created, updated, and maintained by each airport city, providing the data for online management reports which reflect current, daily, weekly, monthly and year-to-date baggage handling performance statistics. Reports can be requested for a particular city, specific division, or the entire system.

The Baggage Management Analysis System offers the features listed below that assist the host airline in meeting the above objective of reuniting a passenger with their lost baggage. They are:

• Record creation and update

• Displays

• Analysis displays and online management reports

• Baggage Record transfer

• Baggage Tracing

• Match Records

• Merge Records

• Forwarding messages

• Closing Records

• Settlement fields

• Interface capabilities with SITA, WORLDRECORD, ACTS and BCCFS (Baggage Claims Control File System)

The greatest benefit to the airline is an automated system of locating a customer’s bag, therefore reducing the amount of time that would normally be spent on phone calls and Teletype messages.

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Access the Baggage Service Tab

All The Baggage Management Analysis System functions are accessed from the Baggage Service tab. To access the Baggage Service function labels:

Airport users: Select <F7>

function labels: • Airport users: Select <F7> • Reservations users: Select <F6> The Baggage

Reservations users: Select <F6>

<F7> • Reservations users: Select <F6> The Baggage sub-navigation labels are displayed: Baggage

The Baggage sub-navigation labels are displayed:

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Create Record

What is a baggage record?

A baggage Record is a record of the mishandling of a passenger’s bag. Most often, a Record is created for a lost bag. Upon confirmation that the baggage did not arrive with the passenger, the Baggage Service user will take the steps outlined in this module to create a Record for tracking purposes.

The required elements of a baggage record are:

• Passenger name(s)

• Bag tag(s)

• Itinerary and ticket number

• Address (local and/or permanent)

• Telephone (home and /or business, local and /or permanent)

• Description of bag

• Check-in information

When the baggage record is complete and the transaction ended, a system search is completed to determine if the bag is being tracked in the airline’s host system for a possible match. This will only work if the airline also uses the tracking process to create Baggage Management Analysis System Records for any unclaimed bags, which are referred to as onhand bags.

The same is true when a Baggage Service user enters an onhand bag into the system. A search of all Records is completed to determine if there is a match. The Baggage Management Analysis System searches all onhand bag Records for a match to the open Records, and searches all Records for a match to an onhand bag Record.

Responses to the search are placed on a baggage message queue for review. (Baggage Message Queues are discussed in the Baggage Queues module.)

Baggage - Create Record

Use the Create Record label is to create a baggage record for any lost baggage, damaged baggage, or pilfered baggage.

To access the Create Record functions, select <Shift+F1> from the Baggage tab.

select <Shift+F1> from the Baggage tab. The Create Baggage Record pop-up window displays. Sabre

The Create Baggage Record pop-up window displays.

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To create a baggage Record: • Select Option: o Create Record Without PNR o Retrieve

To create a baggage Record:

• Select Option:

o Create Record Without PNR

o Retrieve PNR and Create Record

o Create Record With Active PNR

o Mini Tracer

• Depending on option selected, Flight and Last Name may be required in this pop-up window

• Select <OK>

In most cases, it is preferable to display the passenger’s PNR as the first step in creating a Record. By doing so, required information is automatically transferred from the PNR into the Baggage record file. However, in cases where the PNR cannot be retrieved, you can create a Record. For purposes of this lesson, the Create Record without PNR is discussed first, to permit detailed explanation of the steps in the process.

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Create Record without PNR

From the Create Baggage Record pop-up window,

• Select Option: Create Record Without PNR

• Select <OK>

The Add Bag Tags pop-up window displays.

<OK> The Add Bag Tags pop-up window displays. • Destination: Enter the three-letter Destination

Destination: Enter the three-letter Destination Airport or city code

Bag Tag Numbers (at least one is required):

o

Standard IATA bag tags contain six numeric characters.

o

The bag tag number input fields allow up to eight characters, as two additional spaces are provided for an airline 2-letter alpha code.

Note:

The two-letter airline code should precede the bag tag number only when the bag tag was issued by another airline (example: HA123456).

• As advised, enter UNK if the bagtag number is unknown

• Select <OK>

As a pop-up window series is completed, the Record or any error responses display on screen.

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Duplicate bag tags

When the bag tag(s) are entered, the database is searched for any previously created baggage records that have the same bag tag number. If a Record with a matching bag tag number is found, the Duplicate Bag Tag pop-up window displays:

is found, the Duplicate Bag Tag pop-up window displays: Select either • Continue Creating Tracer –

Select either

• Continue Creating Tracer – OR

• Display Previously Created Record

• Select <OK>

Additional Information:

• If Display Previously Created Record is selected, the Record currently being created is ignored and the previously created Record is displayed on screen.

• If no duplicate bag tag number was found by the system, or if you choose to Continue Creating Record, the Record Options: Bag Description pop-up window displays.

• The previously entered bag tag number(s) display on screen and the Record Options: Bag Description pop-up window displays. See the example below:

*B« BAG TAGS 1 CRC U0 793437

2 CRC U0 793438

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Enter: • Tag / Line Number : enter the list number of the bagtag that

Enter:

Tag / Line Number: enter the list number of the bagtag that this description corresponds to

Select Record Type: select from the pull-down list –

o

On-Hand

o

Loss

o

Damage

o

Pilferage

(For purposes of this lesson, select Lost. The other options are covered in subsequent modules.)

Color: select from pull-down list

Bag type: enter the two-numeric bag type code

o To view a list of bag type code numbers, select Display Bag Type

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The Baggage Type pop-up window immediately displays:

The Baggage Type pop-up window immediately displays: Use the up and down arrows on the keyboard

Use the up and down arrows on the keyboard to view the entire list.

This listing should be used in conjunction with a hardcopy of the IATA baggage chart, so that non- zippered bags (codes 1-11) and zippered bags (codes 20, 22-29) can be described accurately.

Note that this is an informational pop-up window only – highlighting an item from this list does not move it into the Record Options: Bag Description pop-up window.

• Select <Previous>

Focus returns to the Record Options: Bag Description pop-up window.

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• Select Descriptive Elements

• Select Descriptive Elements Descriptive Elements consist of 1. Material 2. Basic 3. And External elements:

Descriptive Elements consist of

1. Material

Elements Descriptive Elements consist of 1. Material 2. Basic 3. And External elements: The letters XXX

2. Basic

Descriptive Elements consist of 1. Material 2. Basic 3. And External elements: The letters XXX at

3. And External elements:

consist of 1. Material 2. Basic 3. And External elements: The letters XXX at the top

The letters XXX at the top right corner indicate the descriptive elements field. You have a maximum of three descriptive elements.

The three digits represent a combination of the fields Material, Basic and external elements, in the order as you select them.

The example below shows the descriptive elements LKC, because you have selected L (Leather material),/ K (Cabin size baggage, carry-on ) and C (Combination locks)

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Note: The external elements selected must be entered in the alphabetical order of their codes.

Note: The external elements selected must be entered in the alphabetical order of their codes. The individual element codes are:

C

Combination locks

H

Handles (retractable)

S

Straps

W

Wheels

X

No element present

If you leave an element out, the field will show as an X :

If you leave an element out, the field will show as an X : This example

This example shows the descriptive elements - all external – as C and S – the third element is left unselected.

The field Descriptive Elements is optional. If no descriptive elements at all are selected, the default total element code is XXX.

The remaining fields are also optional:

Material (what the bag is made of: metal, plastic, etc.)

Manufacturer (this field allows up to six characters. Enter SAMSON for Samsonite, AMERIC for American Tourister, etc.)

Initials on bag

Surname on Bag - must be at least two letters; can be surname on bag or inside the bag

o Please recall that it is easier to trace lost baggage when the maximum amount of descriptive information is provided.

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• Remarks should be applicable to this specific bag o Add any additional information that

Remarks should be applicable to this specific bag

o

Add any additional information that may be helpful in tracing the bag, such as YELLOW YARN ON HANDLE, etc.

o

If your carrier does not participate in Content Categories, use Remarks to document the bag contents

• Select <OK>

If your carrier participates in Content Categories, continue to the next section.

If your carrier does not participate in Content Categories, the Content Categories pop-up window will not display. Please continue to the section of this module concerning the Add Check In Information pop-up window on page 123.

Content Categories

SITA World Record is a worldwide interline tracing service offered jointly by IATA and SITA. For those carriers who subscribe to World Record, there are standard content categories for each baggage description item that assist World Record in finding possible baggage record matches outside of the Host partition. Each carrier hosted within the Sabre system has the option to activate or deactivate the Content Categories function.

For those carriers who have activated the content categories function, after the Record Options: Bag Description pop-up window has been completed, the Content Categories pop-up window displays:

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Use the <Tab> key to move through the Content Categories pop-up window line by line. Use <Shift+Tab> to back up. The up and down arrow keys move the cursor up and down the first column of categories.

• Click with the mouse or use the space bar to place a check before each category that applies

Note: Up to a maximum of 12 items may be selected.

(The “Bag Locked” content category would be used when creating an on-hand baggage record.)

would be used when creating an on-hand baggage record.) • Select <OK> The Category Descriptions pop-up

• Select <OK>

The Category Descriptions pop-up window displays.

The number of lines displayed in this pop-up window matches the number of items selected in the previous pop-up, each line matches one of the categories previously selected. See the example display below:

Note: If “Bag Locked” was selected in the previous pop-up window, alone or in combination with other items, the Category Descriptions pop-up window will not display.

• Fill in the descriptions for each category

o Every category item that was selected must have a description added

• Select <OK>

The baggage description displays on screen.

If multiple bag tags were entered at the start of the Create Record process, the Record Options: Bag Description pop-up window returns to permit description of the next bag.

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Add Passenger Name

Add Passenger Name • Enter Last Name • Enter First Name • Select type of Passenger

• Enter Last Name

• Enter First Name

• Select type of Passenger Contact

o

In Person

o

Phone

o

Correspondence

o

Non-Revenue Voluntary Separation

• Select <OK>

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Add Passenger Address

The Add Passenger Address pop-up window displays

Address The Add Passenger Address pop-up window displays Note: About the statement “ONLY enter information NOT

Note:

About the statement “ONLY enter information NOT already present in Baggage Record”: This statement appears in several of the Create Baggage Record pop-up windows. When creating a Record without a PNR, no information will be present. Enter all necessary information.

• Select Permanent Address and/or Local Address

• For each address field selected (Permanent and/or Local), either enter the Street Address, City, State / Province, and Postal Code, OR select Passenger Will Contact

o Select Passenger Will Contact if any or all of the Permanent/Local address information is not currently available

o If Passenger Will Contact is not selected for a category (Permanent/Local), the Street Address, City, State / Province, and Postal Code fields are required for that category

Select <Next>

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Add Passenger Phone

The Passenger Phone pop-up window displays.

Phone The Passenger Phone pop-up window displays. • Enter passenger telephone contacts as available: o

• Enter passenger telephone contacts as available:

o

Permanent Phone: Home

o

Permanent Phone: Business

o

Local Phone: Home (or hotel, as applicable)

o

Local Phone: Business

o

Alternate number: Mobile

o

Alternate number: Fax

o

if No Phone information is available, select Passenger Will Contact

• Select <Finish>, as this will finish the Passenger Information part of the Record.

Note: To further enhance the search for the lost bag, the itinerary and ticket information are required in the baggage Record.

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Add Itinerary (Passenger / Baggage)

The Add Itinerary pop-up window displays.

/ Baggage) The Add Itinerary pop-up window displays. Enter: • The 2-character Airline code and Flight

Enter:

• The 2-character Airline code and Flight Number

o

The flight number must have a minimum of two digits. If the flight number is a 1- digit flight number, add a 0 (Example: flight 2 should be flight 02).

• Date

o

o

Select month from drop-down list

Date must be either a past date (up to 330 days past) or the current date – cannot be a future date

Class flown

Origin (enter three-letter city or airport code)

Destination (enter three-letter city or airport code)

o If any data is entered in the boxes outlined above, all boxes must then contain data

Ticket Number (enter UNK if ticket number is not available)

o The Ticket Number or UNK must be included with the first itinerary segment in the Baggage record

• Select Type of Itinerary being entered:

o

the Passenger’s itinerary

o

their Baggage’s itinerary

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When the passenger’s itinerary is different than the routing of the baggage, the user should enter the itinerary for each leg of the itinerary. Enter the Passenger itinerary first.

• Select Add More if more itinerary segments need to be entered

If Add More is selected, the Add Itinerary pop-up window is returned. Fill in the required data until the itinerary is complete.

• Select <OK>

Add Check-In Information

complete. • Select <OK> Add Check-In Information Once all bags (and contents, as applicable) are described,

Once all bags (and contents, as applicable) are described, the Add Check-In Information pop-up window displays:

Number of Bags Checked: enter the total number of bags checked by the passenger.

Number of Bags Received: enter the total number of bags received by the passenger.

o When creating a Loss baggage record, the number of bags received must be less than the number of bags checked

Last City Seen: enter the three-letter city or airport code where the passenger last saw their baggage

Minutes Before Departure: enter the number of minutes before departure that the passenger had checked their baggage

Select Check-In Location: select from list –

o

Customs

o

Departure Gate

o

Other Airline

o

Skycap (includes curbside, check internally with your carrier)

o

Ticket Counter

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o

Untagged

o

Unknown (hotel, ship, etc.)

Select <OK>

Remarks

(hotel, ship, etc.) • Select <OK> Remarks The Baggage Record redisplays on screen and the Remarks

The Baggage Record redisplays on screen and the Remarks pop-up window displays.

This screen allows you to document any additional information or advice given to the passenger.

• Fill in the Remarks

• If more remark spaces are needed, check More Remarks and the pop-up is re-displayed blank.

• If there are no remarks, leave the window blank

• Select <OK>

Note:

The only baggage record field that cannot be changed or deleted after end transaction is the Remarks field. Therefore, it is very important that this information be input correctly. Once end transaction occurs, the remarks become a permanent part of the record and cannot be deleted or changed.

End Baggage Record

The baggage record, built without an active PNR, is now complete. An End Transaction is required to complete the Record, so the End Baggage Record pop-up window displays:

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• Select Option: o End o End and Retrieve o End and Clear Windows o

Select Option:

o

End

o

End and Retrieve

o

End and Clear Windows

o

End and Sent to WorldTracer

The response depends upon the option selected:

• If the End or the End and Clear Window options were selected, the on-hand baggage record is ended

• The End and Send to WorldTracer option displays a response similar to the following:

ET/ETC LIR.U0.347834.LIR.31MAR.1749.SVFROM-MSG SENT

(The WorldTracer option is further discussed in the Baggage Queues module.)

• For purposes of this lesson, select End and Retrieve.

• Select <OK>

Upon End Transaction, the Record is assigned a locator number of six alpha characters.

ER

OPEN RECORD.

NAME

SVEPUU L/SJU
SVEPUU
L/SJU

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EMILY/HEMMINGWAY-P BAG TAGS 1 CRC U0 975126

The baggage record file contains a signature field on the bottom line that displays the location, user sign, time and date, indicating where and when the file was originally created:

indicating where and when the file was originally created: CRC.CRC3KL 1642/11MAY05 SVEPUU The Record is automatically

CRC.CRC3KL 1642/11MAY05 SVEPUU

The Record is automatically placed on the station’s list of lost baggage (Record list) and placed on the station’s baggage queue D. These lists and queues are used in the system to assist in tracing lost baggage. These items are discussed in detail in the modules covering Baggage Tracing Techniques and Baggage Queues.

Print Claim Receipt

Tracing Techniques and Baggage Queues. Print Claim Receipt Upon redisplay of the baggage record, the Claim

Upon redisplay of the baggage record, the Claim Receipt pop-up window displays.

This pop-up window provides the option to print a claim receipt for the passenger. The Claim Receipt option is part of Baggage Print Form, which is an elective option in the system and is controlled by an internal bit.

• Do you want a Claim Receipt?:

Select Yes or No

Note:

A hardcopy printer must be assigned in order to print a Claim Receipt. (For printer assignment assistance, please refer to the Printer module.)

Select Language: select one of the languages offered.

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o

English

(default)

o

Spanish

o

German

o

Portuguese

o

French

o

Italian

Baggage Service Phone: enter an optional, alternate phone number for the passenger to call to check on claim status

• Select <OK>

The Claim Receipt is generated.

Creating Records from PNRs

As previously stated, it is recommended, whenever possible, to create a baggage record by using a passenger’s reservation record (PNR). By doing so, the system transfers selected PNR data into the baggage record. The PNR is automatically ignored and the User Assembly Area (AAA) is placed into Baggage mode.

The following elements are captured from the PNR and placed in the Baggage record:

• Passenger Name

o The first surname in the PNR is used

• Passenger Itinerary

o This field is searched for yesterday's and today's segments. The system searches for a match between the AAA of the user’s workstation and the offpoint of an itinerary segment.

Remarks Line

o

This field is searched, checking for baggage related remarks (identified by the word BAG at the beginning the remarks line).

o

A maximum of 85 characters per line is saved.

o

Total remarks cannot exceed 375 characters.

Ticket Number (if system generated)

o Ticketing field is searched for a system generated ticket number. If one exists, it is added to the first itinerary line.

Phone

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o

The system searches for -B and -H designators in the phone field of the PNR. If these designators are found, the numbers are added to the baggage Record.

o

If not found, the first valid phone number is added to the baggage Record as the home phone.

o

A valid phone number is considered to be all numeric.

Note:

The data captured from PNR elements is not displayed in the Baggage Create pop-up windows. Review the work area behind the pop-up see if the required data is captured. See the following example:

if the required data is captured. See the following example: This Baggage record was created from
if the required data is captured. See the following example: This Baggage record was created from

This Baggage record was created from a PNR and is at the “Add Passenger Address” step.

Per the “Address” display in the work area, there was no address information transferred from the PNR to the baggage record. Therefore, the address information should be entered into the Add Passenger Address pop-up window.

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Next, the Passenger Phone pop-up window displays:

Next, the Passenger Phone pop-up window displays: Because a home phone number was listed in the
Next, the Passenger Phone pop-up window displays: Because a home phone number was listed in the

Because a home phone number was listed in the PNR record, the phone number was picked up by the baggage record. Therefore, this phone number does not have to be re-entered into the Passenger Phone pop-up window.

If any changes must be made to any of the fields captured from a PNR, (for example, if the phone number captured is the local home instead of the permanent home), the Modify Record option <Shift + F4> must be used once the Create Baggage Record workflow is completed.

When the baggage record is completed and the transaction ended, a search is made to determine if the bag is already on the onhand list in the airline's host system for a possible match. This will only occur if the airline also creates files for unclaimed baggage in the Baggage Management Analysis System. As stated before, when a baggage service user enters an unclaimed bag into the system, a search is made of all baggage records to determine if there is a match.

Responses to the search are placed on baggage message queues for review.

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Retrieve PNR and Create Record

Follow these steps to retrieve a PNR and create a baggage record:

Select <Shift+F1> from the Baggage tab, to access the Create Record functions.

The Create Baggage Record pop-up window displays.

The Create Baggage Record pop-up window displays. • Select Option : Retrieve PNR and Create Record

Select Option: Retrieve PNR and Create Record

Flight: enter an active flight number from the PNR

Last Name: enter the passenger’s last name

Date (optional): enter date and select the month.

o If the date is left blank, today’s date is assumed.

Origin (optional): enter the three-letter city or airport code where the passenger boarded the flight.

• Select <OK>

If a single PNR matches the flight/date-name entered, the PNR is displayed on screen and the Add Bag Tags pop-up window displays:

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If multiple PNRs match the flight/date-name entered, the list of PNRs is displayed on screen

If multiple PNRs match the flight/date-name entered, the list of PNRs is displayed on screen and the Select Line Number pop-up window displays:

screen and the Select Line Number pop-up window displays: • Select the Line Number of the

• Select the Line Number of the PNR from the list that is to be displayed

• Select <OK>

The Add Bag Tags pop-up window displays.

The workflow loop to create a baggage record with a PNR is the same as when creating a baggage Record without a PNR. The pop-up windows are presented as follows:

• Add Bag Tags

• (Note that the Add Passenger Name pop-up window is not displayed when creating a baggage record from a PNR. The first passenger’s name field in the PNR is taken into the baggage record.)

• Add Passenger Address

• Passenger Phone

o Check the work area to see if a phone contact has been captured

• Add Itinerary

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o Check the work area to see if the itinerary has been captured

• Add Baggage Description

• Add Check-in Information

• Add Remarks

• End Baggage Record

If an error is made during the create process, it is advisable to continue through the process to the End Baggage Record pop-up window before selecting Modify <Shift+F4> to make any corrections.

If a Record is not ended, the incomplete Record will remain in your work area until you choose to Ignore Transaction or to End Baggage Record.

Create Record with an active PNR

When selecting the Create Record from Active PNR option from the Create Baggage Record pop-up window, you must have an active PNR already displayed in your work area.

The same succession of pop-up windows are displayed to input the required fields. These are the same series of pop-up windows mentioned in the Retrieve PNR and Create Record workflow:

• Add Bag Tags

o (The Add Passenger Name pop-up window is not displayed)

• Add Passenger Address

• Passenger Phone

o Check the work area to see if a phone contact has been captured

• Add Itinerary

o Check the work area to see if the itinerary has been captured

• Add Baggage Description

• Add Check-in Information

• Add Remarks

• End Baggage Record

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Create Record via Components

If, for any reason, the workflow is interrupted from the Create Record label <Shift + F1>, the baggage record can be completed by using the Add option on the Modify / Close label <Shift + F4>.

In order to end a Baggage record, the following fields are required:

• Bag Tag

• Baggage Description

• Passenger Name

• Address (or PWCT)

• Phone (or PWCT)

• Itinerary (ticket number required on first itinerary line)

• Check-in field

Detailed use of the Modify option is discussed later in this module.

End Baggage Record / Ignore Baggage Record hotkeys

In order to end a Baggage record outside of the Create Record workflow, use the End Baggage Record hotkey <Ctrl+B>.

When selected, the End Baggage Record pop-up window displays:

End Baggage Record hotkey

Record pop-up window displays: End Baggage Record hotkey • Select Option: Sabre Airline Solutions Training

• Select Option:

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o

End

o

End and Retrieve

o

End and Clear Window

o

End and Send To WorldTracer

Select <OK>

The requested action is performed.

Note:

The PNR End Transaction hotkey <Ctrl + E> can also be used to end a baggage record; however, if used, do not enter any Received From data or select any PNR options other than Redisplay.

Ignore Baggage Record hotkey

The same Ignore hotkey used for ignoring a PNR <Ctrl + I> is also used to ignore a Baggage record.

Ignoring a Baggage Record while in initial Create Record mode (before performing an End transaction) will remove all record of the baggage transaction from the database.

Ignoring a retrieved baggage record will return the baggage record to the original form as when it was last ended.

When <Ctrl+I> is selected, the Ignore pop-up window displays:

is selected, the Ignore pop-up window displays: • Select: Redisplay PNR o If Redisplay PNR was

• Select: Redisplay PNR

o

If Redisplay PNR was selected and the Baggage Record had been previously ended, the Baggage Record is redisplayed on the screen.

o

If the Baggage Record was being newly created (had not been ended), the Baggage Record is simply removed from the work area.

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• Select Clear All (if desired)

• Select <OK>

The requested action is performed.

Note:

If a Baggage Record (or other Baggage function) is active in your work area, many other system functions are unavailable. This includes:

• STARs functions (display, build)

• FOCUS functions

• All Passenger Reservation record functions

• Work Area display

• Many of the Tools functions

• Most of the Encode/Decode Atlas functions

• Sign Out

The current Baggage mode must be removed from your work area by Ignoring or by Ending. Once done, other functions will again be available.

Mini Tracer

Select Mini Tracer if necessary and if your carrier has this option turned on.

The mini tracer pop up window displays:

option turned on. The mini tracer pop up window displays: Sabre Airline Solutions Training Documentation October,

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A mini tracer is a scaled down version of a regular tracer. A mini tracer consists of

• Bag tag number

• Passenger name and initials

• Bag color, type and elements – see details under the Record Options: Bag Description window or later in this module

Options: Bag Description window or later in this module • Name on bag (optional) • Passenger

• Name on bag (optional)

• Passenger phone number

Note: You can see if your carrier has mini tracer turned on by looking at your station code table display.

Fill in the required fields, select OK and End the record.

Fill in the required fields, select OK and End the record. CAUTION: Only use Mini Tracer

CAUTION:

Only use Mini Tracer if conditions exist that are so adverse that a normal tracer record cannot be entered into the baggage system quickly enough.

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Baggage - Display Record

An existing baggage record can be retrieved by the Record locator, by bag tag number or by other items in combination.

Select <Shift+F2> from the Baggage labels to activate the Display Record functions.

Baggage labels to activate the Display Record functions. The Display Record Options pop-up window displays. •
Baggage labels to activate the Display Record functions. The Display Record Options pop-up window displays. •

The Display Record Options pop-up window displays.

• Select Option:

o

Baggage Locator

o

Bag Tag Number

o

Other Combinations

• Select <OK>

Each display option is discussed below.

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Display Record by: Baggage Locator

Recall that upon End Transaction, a baggage record is assigned a locator number of six alpha characters. This number is found both at the top and the bottom of the Record display. See the example below:

ER OPEN RECORD. SVEPUU L/SJU NAME EMILY/HEMMINGWAY-P BAG TAGS 1 CRC U0 975126

L/SJU NAME EMILY/HEMMINGWAY-P BAG TAGS 1 CRC U0 975126 […] CRC.CRC3KL 1642/11MAY05 SVEPUU To display a

[…]

L/SJU NAME EMILY/HEMMINGWAY-P BAG TAGS 1 CRC U0 975126 […] CRC.CRC3KL 1642/11MAY05 SVEPUU To display a

CRC.CRC3KL 1642/11MAY05 SVEPUU

To display a baggage record by baggage locator, select the Baggage Locator radio button and use the tab key.

The Record Locator fill-in box displays:

use the tab key. The Record Locator fill-in box displays: • Enter the baggage Record’s Record

• Enter the baggage Record’s Record Locator

Select <OK>

The requested baggage record displays on screen.

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Display Record by: Bag Tag Number

Display Record by: Bag Tag Number When Bag Tag Number option is selected from the Display

When Bag Tag Number option is selected from the Display Record Options pop-up window, the Bag Tag Number, Station Code and Airline Code boxes immediately display:

• Enter the Bag Tag Number

• The Station Code and Airline Code are optional

o If the Airline Code is entered, the Station Code is required.

• Select <OK>

The requested baggage record displays on screen.

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Display Record by: Other Combinations

The Other Combinations option permits searching for a baggage record by passenger details other than a Baggage Record locator or a bag tag number.

other than a Baggage Record locator or a bag tag number. • Select Option: o Other

• Select Option:

o Other Combinations

• Select <OK>

Option: o Other Combinations • Select <OK> The Display Record(s): Other Combinations pop-up window

The Display Record(s): Other Combinations pop-up window displays:

Various fields in this pop-up window work in conjunction with other fields.

• Enter Last Name

• Select Type of Record:

o On-hand

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o

Loss

o

Damage

o

Pilferage

• Select Bag Color

• Enter the two-numeric IATA Bag Type code

o If using the Bag Color and Bag Type options, the Type of baggage record must also be selected. the type must be either Loss or On-hand

• Enter a Search Start Date and a Search End Date

o

If using the Dates options, both a start date and an end date must be entered

o

The Date options require a last name, a Record type, or both

(Your current AAA city is used as the search default city.)

• Select <OK> to start the search process

The requested format search is sent to the system, the system response displays on screen.

• If a single baggage record matches the search criteria, the baggage record displays on screen

• If multiple baggage records match the search criteria, a list of baggage records displays on screen

o The Select From List pop-up window also displays:

o The Select From List pop-up window also displays: • From the list, enter the Line

• From the list, enter the Line Number of the baggage record to be displayed

• Select <OK>

The selected baggage record displays.

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Reading a retrieved baggage record

A baggage record displays differently than a passenger reservation record. See the example below:

OPEN RECORD.

SVEPWE

L/SJU

NAME SURINAME/DOMINICA MS-P BAG TAGS

1 SJU U0 124104 ADDRESS

553 W.29TH AVE APT 309B-PERM TACOMA WA 90394 2349 PLAYA DE LA CASCARA-LOCL SAN JUAN PR 00938 PHONES 1 787-555-2121-PH ITINERARY

2 SJU U0 124106

3 SJU U0 124108

1 U0 0124 B 12AUG SEA ABQ 3662154527127

2 U0 0104 B 12AUG ABQ SJU BAGGAGE DESCRIPTION

1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE CONTENTS BAG 1

1 SHIRT

2 SKIRT

/LINEN NO COLLAR

/PLEATED A-LINE BLACK

2 L GY24CWX METAL//DS /SURINAME/YELLOW TASSEL ON HANDLE

CONTENTS BAG 2

1 COSMETICS

2 FOOTWEAR

/ELIZABETH ARDEN POWDER AND LIP GLOSS

/SANDALS

BAGGAGE CHECKIN

04/01/T/0120/SEA

FLIFO*0124-NONE AVAILABLE FLIFO*0104-2ABQ/POSSIBLE WX DELAY*1021*FSGKLL

FSGKLL.12AUG.1032

REMARKS - 5

1 CREATED FROM PNR LJZGGP

FSGKLL.12AUG.1023

2 PSGR WILL BE IN PONCE ON SATURDAY, PHONE ADVISED

FSGKLL.12AUG.1032

NBR TO BE

SJU.SJUK43 1032/12MAY05 SVEPWE-PNR

Record status

The first line indicates that this is an open Record (no settlement, or bag has not been delivered).

OPEN RECORD.

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Baggage Locator

The Baggage record locator is on the second line.

SVEPWE

Record Type

/ City

A one-letter code to indicate the type of Record is shown next, followed by the three-letter code of the controlling or create city:

L/SJU

The type of baggage record codes are:

D

=

Damage

L

=

Loss

O =

On-hand

P =

Pilferage

Name /

Contact codes

Only one name may appear in a baggage record. At the end of the name is a one-letter code to indicate how the passenger made contact to have the Record created:

NAME SURINAME/DOMINICA MS-P

The contact codes are:

C

=

by Correspondence

F

=

by Phone

N

=

Created for a Non-revenue passenger

P

=

in Person

V

=

Voluntary Separation

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Bag Tags

The Bag Tags field displays where the bag was checked to, the carrier code of who checked the bag and the bag tag number(s) or UNK (for Unknown):

BAG TAGS 1 SJU U0 124104

2 SJU U0 124106

3 SJU U0 124108

Address fields

In the Address field, -PERM indicates the permanent address, -LOCL indicates the local address.

ADDRESS 553 W.29TH AVE APT 309B-PERM TACOMA WA 90394 2349 PLAYA DE LA CASCARA-LOCL SAN JUAN PR 00938

PWCT indicates Passenger Will Contact.

o

When both address fields are present, the permanent address is always displayed first, the local address always displays second.

o

Even though the Address field lines are not numbered, the permanent address actually inhabits address lines 1 and 2, the local address always inhabits address lines 3 and 4. This information is important to know when modifying the Address field (covered later in this module).

If an international (non-U.S.) address was indicated, INTL displays at the end of the address city line.

Phones

PHONES 1 787-555-2121-PH

The Phone codes are:

PH =

Permanent Home

MP =

Mobile Phone

PB =

Permanent Business

FX =

Fax

LH =

Local Home/Hotel

   

LB =

Local Business

PWCT = Passenger Will contact

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Itinerary

In the Itinerary, the ticket number or UNK (for Unknown) must follow the first segment.

ITINERARY

1 U0 0124 B 12AUG SEA ABQ 3662154527127

2 U0 0104 B 12AUG ABQ SJU

Baggage itinerary is indicated by B at the end of the segment line.

Baggage Description

BAGGAGE DESCRIPTION

1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE CONTENTS BAG 1

1 SHIRT

2 SKIRT

/LINEN NO COLLAR

/PLEATED A-LINE BLACK

2 L GY24CWX METAL//DS /SURINAME/YELLOW TASSEL ON HANDLE CONTENTS BAG 2

1 COSMETICS /ELIZABETH ARDEN POWDER AND LIP GLOSS

2 FOOTWEAR /SANDALS

Much of the Baggage Description line information appears as abbreviated codes. To explain these codes in detail, each component of the Baggage Description line is described below:

Bag description number

1
1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

This number corresponds to the bag tag number at the top of the Record.

• Record code type

tag number at the top of the Record. • Record code type 1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

Possible code types include:

D

=

Damage

L

=

Loss

O

=

On-hand

P

=

Pilferage

Note:

These are the same codes as those that appear in the name field

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• Color code

• Color code 1 L PR 24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE A single color code can stand for

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

A single color code can stand for various related colors:

WT

=

White, Clear

BK

=

Black

GY

=

Grey, Silver, Aluminum

BU

=

Blue, Turquoise

RD

=

Red, Maroon, Pink, Purple, Violet, Lilac, Mauve, Burgandy

YW

=

Yellow, Orange, Gold

BE

=

Beige, Cream, Ivory

BN

=

Brown, Tan, Taupe, Bronze, Copper

GN

=

Green, Olive, Jade

MC

=

Multi-color (two or more solid colors, excluding trim)

PR

=

Print, Pattern, Floral, Spotted, Tapestry, Stripe, Plaid, Checked

TD =

Tweed

• Bag type code

Stripe, Plaid, Checked TD = Tweed • Bag type code 1 L PR 24 CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

Note:

The codes shown in this lesson are provided as only a general guideline. For the most accurate description, especially for the non-zipped (codes 1-11) and zippered (codes 20-29) categories, please refer to the IATA Airline Baggage Identification Chart.

A list of the baggage type codes is also available from the Display Codes label <shift + F5>, as referenced on page 49 of this module.

Non-zippered (without external or outside zippers):

01

Hard shelled/molded

02

Hard shelled bag with retractable handle - includes all sizes

03

Rigid frame (hard or soft side) may have reinforced corners

04

Rigid frame ususally non- expandable, rounded or contoured top, one or two handles

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05

Rigid frame, soft sided, expandable

06

Attache/brief case

07

Flight/pilot’s bag/document case

08

Military style bag

09

Camping/laundry/garbage bags

10

Cardboard box/wooden boxes/metal containers with miscellaneous contents.

11

Footlocker/trunk

• Bag type codes (continued)

Zippered (with external or outside zippers):

20

hanging or folding garment bags

22

soft sided bag with retractable handle, all sizes

23

rigid frame, soft side suitcase with one handle

24

soft side suitcase with two handles

25

gym/sport type bag – all sizes (can have shoulder strap)

26

bag with a shoulder strap (strap may have been detached)

27

tall softsided (may be expandable in height, often has wheels)

28

matted woven bag

29

backpack/rucksack with or without frame

Special Containers:

50

small package priority service

51

courier bag

52

sample/display case – often custom made

53

art or display portfolio

54

tube – without sporting equipment

55

duty free articles

56

cosmetic/beauty case

57

kennel/pet container

58

ice chest/cooler/plastic storage container

59

tool/tackle box

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• Bag type codes (continued) Sporting Goods:

60

fishing rods/poles/sticks-with or without container

61

firearms

62

golf bag and/or clubs (specify color and brand of golf bag, when both are available)

63

bicycle and/or accessories

64

sleeping bag/bedroll/tent

65

surfboard/windsurfer/paddle board (boogie board)

66

skis and/or ski poles – with or without container (specify color and brand of skis/poles – not the container)

67

snowboards/other sledding devices - with or without container - (specify color and brand of item – not the container)

68

ski boots and/or boot bag (specify color and brand of boots – when both are available)

69

individual sporting equipment not listed elsewhere

Child / Infant:

70

stroller/pram/baby carriage

71

child/infant car seat

72

child/infant equipment not listed elsewhere:

e.g. infant carrier, playpen, crib

• Bag type codes (continued)

Photo/electronic/musical/communications equip:

80

audio equipment:

e.g. radio, tape/cassette/cd player, amplifier, speakers

81

video/visual/photo equipment

82

computer equipment:

e.g. PC computer, external floppy disk drive, monitor, keyboard, laptop computer, notebook computer, printer, computer games

83

electrical appliances

84

communication equipment:

e.g. typewriter, facsimile (fax) machine, photocopier, answering machine, telephone

85

musical instrument

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Items not shown elsewhere

90

baggage trolley

91

wheelchair, wheelchair battery, other orthopedic devices

92

security removed items (item should be described in remarks)

93

shopping bag e.g. paper, straw, plastic, nylon

98

beach or patio umbrella only

99

Article other than bag, that does not appear on this list (item should be described in remarks)

Descriptive Elements

be described in remarks) • Descriptive Elements 1 L PR24 CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE In

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

In the above example, the bag is described as having Combination locks, Pockets and Straps. The Descriptive Elements field is always three characters, elements will display in alphabetical order.

C

=

Combination locks

H

=

Handles (retractable)

P

=

Pockets

S

=

Straps

W

=

Wheels

X

=

No element present (or no element noted)

   

Examples:

-

if no elements were noted, code will be:

XXX

-

if one elements noted, code will be [letter]XX:

WXX

-

if two elements noted, code will be [letter][letter]X:

HSX

Optional Description fields

be [letter][letter]X: HSX Optional Description fields 1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE The

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

The Baggage Description fields past the Descriptive Elements are optional.

• Material – what the bag is made of

are optional. • Material – what the bag is made of 1 L PR24CPS NAUGAHYDE /SAMSON/DQS/SURINAME/BLUE

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

• Manufacturer

NAUGAHYDE /SAMSON/DQS/SURINAME/BLUE STRIPE • Manufacturer 1 L PR24CPS NAUGAHYDE/ SAMSON /DQS/SURINAME/BLUE STRIPE

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

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The Manufacturer’s name field only allows six characters and so will be abbreviated in most cases.

• Initials on bag

so will be abbreviated in most cases. • Initials on bag 1 L PR24CPS NAUGAHYDE/SAMSON/ DQS

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

The initials space is always a three-character field, if less than three initials are entered, the rest of the field will be blank spaces.

• Surname on bag

rest of the field will be blank spaces. • Surname on bag 1 L PR24CPS NAUGAHYDE/SAMSON/DQS/

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

• Remarks

NAUGAHYDE/SAMSON/DQS/ SURINAME /BLUE STRIPE • Remarks 1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/ BLUE STRIPE The

1

L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE

The remarks should be specific to the individual bag described.

For carriers that do not use Content Categories, these remarks are also used to describe the bag contents.

If an optional description field was not notated, the field will still be indicated by a slash ( / ):

notated, the field will still be indicated by a slash ( / ): 3 L RD82HSX

3

L RD82HSX CANVAS//

//COMPUTER BAG

In the above example, only the Material and Remarks were entered; the Manufacturer, initials and surname field were left blank.

• Content Categories

CONTENTS BAG 1 1 SHIRT 2 SKIRT

/LINEN NO COLLAR /PLEATED A-LINE BLACK

If a carrier uses Content Categories, the content categories and content descriptions follow after each bag description.

Baggage Check-in

BAGGAGE CHECKIN

04/01/T/0120/SEA

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The first number is the number of bags checked, followed by the number of bags received.

The letter indicates where the bag was checked:

C

=

Customs

G

=

Departure Gate

O

=

Other Airline

S

=

Skycap (includes curbside)

T

=

Ticket Counter

U

=

Untagged

X

=

Unknown (hotel, ship, etc.)

The next number is the number of minutes before departure when the passenger had checked in their baggage.

The last code is the 3-letter code for the station / city where the passenger last saw their baggage.

Flight Information

FLIFO*0124-NONE AVAILABLE FLIFO*0104-2ABQ/POSSIBLE WX DELAY*1021*FSGKLL

FSGKLL.12AUG.1032

If any flifo (flight information) is available in the system that matches the itinerary entered, that flifo is entered into the baggage record. (For details on reading Flifo, please refer to the Flight Information module.)

Remarks

REMARKS - 5 1 CREATED FROM PNR LJZGGP

FSGKLL.12AUG.1023

2 PSGR WILL BE IN PONCE ON SATURDAY, PHONE ADVISED

FSGKLL.12AUG.1032

NBR TO BE

This section contains the free-field remarks. In the example above, the first remark advises that the baggage record was created from PNR LJZGGP. Each remark line is followed by the creating user’s sine and the date and time stamp. (The “5” in the section header “REMARKS – 5” refers to the system format for entering remarks.)

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Signature Line

SJU.SJUK43 1032/12MAY05 SVEPWE-PNR

The signature line indicates:

 
 

Example:

- where the baggage record was created:

SJU

- the creating agent’s home station and sine:

SJUK4E

- the time and date the Record was created:

1032/1AUG05

- the baggage record locator:

SVEPWE

- notation that the Record was created from a PNR:

-PNR

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Display Codes

The Display Codes label contains three options which provide online access to baggage code tables stored within the Sabre system.

Select the Display Codes label <Shift+F5>.

system. Select the Display Codes label <Shift+F5>. The Display Codes pop-up window displays: • Select

The Display Codes pop-up window displays:

The Display Codes pop-up window displays: • Select Option: o Reason Codes o Color Codes

• Select Option:

o

Reason Codes

o

Color Codes

o

Type Codes

• Select <OK>

The selected code table displays on screen. The options are described below.

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Reason Codes

The Reason Codes option is used primarily with the Deliver/Arrival label <Shift + F7> and the Charge and Code label <Shift + F9> and is discussed in the modules for these functions.

Color Codes

The Color Codes are IATA standard, and are used to describe the color of the baggage in a baggage record. When the Color Codes option is selected, the IATA Color Codes table displays on screen:

BV*CLR

IATA

COLOR CODES

CODE

DESCRIPTION

WT

WHITE / CLEAR

BK

BLACK

GY

GREY / SILVER / ALUMINUM

BU

BLUE / TURQUOISE

RD

RED / MAROON / PINK / PURPLE / VIOLET / LILAC / MAUVE / BURGANDY

YW

YELLOW / ORANGE / GOLD

BE

BEIGE / CREAM / IVORY

BN

BROWN / TAN / TAUPE / BRONZE / COPPER

GN

GREEN / OLIVE / JADE

MC

TWO OR MORE SOLID COLORS, EXCLUDING TRIM

PR

PRINT / PATTERN / FLORAL / SPOTTED / TAPESTRY / STRIPE / PLAID / CHECKED

TD

TWEED

Note: Several color variants are represented by a single code. For example, a red, maroon, pink, purple, violet, lilac, mauve or burgundy bag would be coded RD.

When creating a baggage record through the Agent Interface application, user-friendly pull-down lists are provided that automatically translate a bag color into the applicable two-letter code. Access to this IATA Color Codes table is provided via the Display Codes label in order to provide assistance in reading existing baggage records.

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Type Codes

IATA standard baggage Type Codes are used in the baggage description line of a baggage record. When the Type Codes option is selected, the IATA Bag Code Table displays on screen:

BV*BAG BAG CODE TABLE DISPLAY

NON-ZIPPERED

01 02 03 04 05 06 07 08 09 10 11

ZIPPERED

20 22 23 24 25 26 27 28 29

MISCELLANEOUS ARTICLES

CODE

DESCRIPTION

SPECIAL CONTAINERS

50 SMALL PACKAGE PRIORITY SERVICE

51 COURIER BAG

52 SAMPLE/DISPLAY CASE - OFTEN CUSTOM MADE

53 ART OR DISPLAY PORTFOLIO

54 TUBE - WITHOUT SPORTING EQUIPMENT

55 DUTY FREE ARTICLES

56 COSMETIC/BEAUTY CASE

57 KENNEL/PET CONTAINER

¥

Use the page up/page down keys to view the entire list.

For non-zippered bag types (codes 01 through 11) and zippered bag types (codes 20 through 29), refer to your location’s hardcopy of the IATA Airline Baggage Identification Chart in order to accurately describe the lost baggage.

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Baggage - Modify

As in other airport functions, sometimes it becomes necessary to make changes to an existing record. That option is available to the baggage user by using the Modify option from the Modify / Close label

<Shift+F4>.

option from the Modify / Close label <Shift+F4> . The Record Options pop-up window displays Each

The Record Options pop-up window displays

. The Record Options pop-up window displays Each item contained in a baggage record can be

Each item contained in a baggage record can be modified and must be changed individually.

• Select Option: Modify Record (The Close Record option will be covered in a later module)

• Select <OK>

The Modify Record pop-up window displays.

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• Select Option from the drop-down list: o Bag Tag Numbers o Bag Description o

Select Option from the drop-down list:

o

Bag Tag Numbers

o

Bag Description

o

Damage Description Line

o

Pilferage Description Line

o

Bag Content Mask

o

Bag Check-in Info

o

Name

o

Itinerary

o

Address

o

Phone

o

Remarks

o

Change/Delete Forwarding Message

o

Damage Authorization

o

Add Damage to Loss

o

Add Pilferage to Loss

o

Add Pilferage to Damage

• Select Type of Modification:

o

Add

o

Change

o

Delete

• Select <OK>

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Each option that deals with a Loss baggage record is discussed below. (The options for modifications to damage, pilferage and forwarding items are discussed in later modules.)

Modify Bag Tag Numbers

Modify Bag Tag Numbers - Add

When the Bag Tag Numbers and Add options are selected from the Modify Record pop-up window, the Add Bag Tag pop-up window displays.

pop-up window, the Add Bag Tag pop-up window displays. • Tag/Line Number: enter the line number

• Tag/Line Number: enter the line number of the bag

City: enter three-letter city or airport code of destination

Airline: enter the two-character code of the airline that checked in the bag

• Enter the new Tag Number

• Select <OK>

The new bag number is added and the bag tag field displays on screen.

Modify Bag Tag Numbers - Change

When the Bag Tag Numbers and Change options are selected from the Modify Record pop-up window, the Bag Tag field is displayed in the work area and the Modify: Bag Tag pop-up window displays.

*B BAG TAGS 1 CRC U0 858586

2 CRC U0 858587

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Note: In order to modify a bag tag number, the current work area city /

Note:

In order to modify a bag tag number, the current work area city / AAA must match the controlling or create city shown in the baggage record.

• Tag / Line Number:

o selecting from the tag numbers displayed in the work area, enter the line number of the bag tag that is to be changed

City: enter three-letter city or airport code of destination

Airline: enter the two-character code of the airline that checked in the bag

• Enter the updated Tag Number

o If only changing the airline or controlling city, the tag number still must be entered

o An UNK code can be changed to a valid bag tag number, but a previously entered bag tag number cannot be changed to UNK

• Select <OK>

The bag tag number is updated and the bag tag field displays on screen.

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Modify Bag Tag Numbers - Delete

When the Bag Tag Numbers and Delete options are selected from the Modify Record pop-up window, the Bag Tag field is displayed in the work area and the Delete Line pop-up window displays:

*B BAG TAGS 1 CRC U0 858586

2 CRC U0 858587

displays: *B BAG TAGS 1 CRC U0 858586 2 CRC U0 858587 Note: A bag tag

Note:

A bag tag line may only be deleted if the baggage record is in initial create mode and the record has not yet been ended. Also, note that in order to end a baggage record, at least one bag tag number must be present.

• Enter Line Number of the bag tag to be deleted

• Select <OK>

The indicated bag tag number is deleted and the bag tag field displays on screen.

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Modify Baggage Description

Modify Baggage Description - Add

When the Bag Description and Add options are selected from the Modify Record pop-up window, the Bag Tag and Baggage Description fields are displayed in the work area and the Record Options: Bag Description pop-up window displays.

*B*D BAG TAGS 1 FSG 0I 738473 BAGGAGE DESCRIPTION NONE

*B*D BAG TAGS 1 FSG 0I 738473 BAGGAGE DESCRIPTION NONE Note: Each Bag Description must be

Note:

Each Bag Description must be uniquely matched to a single Bag Tag number. In order to Add a Bag Description, a Bag Tag number without a matching description, must already be present in the baggage record.

This pop-up window is the same Record Options: Bag Description pop-up window that is used when creating a baggage record.

For details on usage, please refer to the Add Bag Description section on page 7.

• Select <OK>

The baggage description is entered into the baggage record and the updated bag tags and baggage description fields redisplay on screen.

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Modify Baggage Description - Change

When the Bag Description and Change options are selected from the Modify Record pop-up window, the Bag Tag and Baggage Description fields are displayed in the work area and the Record Options:

Modify: Bag Description pop-up window displays.

*B*D BAG TAGS 1 SJU U0 858586 BAGGAGE DESCRIPTION

1 L RD29SXX CANVAS/WESTPA/PP /PARKER/ SPIDERMAN BACKPACK

1 L RD29SXX CANVAS/WESTPA/PP /PARKER/ SPIDERMAN BACKPACK This pop-up window is the same Record Options: Bag

This pop-up window is the same Record Options: Bag Description pop-up window that is used when creating a baggage record.

For details on usage, please refer to the Add Bag Description section on page 7.

Enter the Tag / Line Number of the description to be changed

Note: When Changing a Bag Description, certain fields must be re-entered, even if the information is not to be changed. These fields are:

• Select Record Type

• Color

• Bag Type

• Descriptive Elements

For all of the optional fields, data only needs to be entered if the data is to be added or changed.

• Select <OK>

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The modified baggage description is entered into the baggage record and the updated bag tags and baggage description fields redisplay on screen.

Modify Baggage Description - Delete

Every bag tag number must have a Bag Description field.

If the Bag Description and Delete options are selected from the Modify Record pop-up window, the following warning pop-up window displays:

pop-up window, the following warning pop-up window displays: If a deletion of a Bag Description field

If a deletion of a Bag Description field is desired, delete the bag tag number.

Modify Bag Content Mask

Modify Bag Content Mask - Add

Note:

If your carrier does not participate in Content Categories, please continue to the section of this module concerning the Modify Bag Check In Information options on page61.

When the Bag Content Mask and Add options are selected from the Modify Record pop-up window, the Baggage Description field is displayed in the work area and the Modify: Bag Content Mask pop-up window displays.

*D OPEN RECORD. BAGGAGE DESCRIPTION

1 L BN22CHX CANVAS/HOLLAN/EN /AKKIWABCE/ NAMETAG TORN IN HALF CONTENTS BAG 1 NONE

2 L BK22HPS NYLON/SAMSON/

///

CONTENTS BAG 2 NONE SJC.SJCLKK 0622/09MAY05 SJHFZW-PNR

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• Enter the Bag Number for which Contents are to be added • Select <OK>

• Enter the Bag Number for which Contents are to be added

• Select <OK>

The Content Categories and Category Descriptions pop-up windows display, as described starting on page 12.

• If adding an additional line of items to a category that has already been entered, select the same Category. When the Category Description line is entered, a new line will be inserted under the same category.

• Select <OK>

The baggage description field, with the updated comments, is displayed on screen. See the example below:

*D OPEN RECORD. BAGGAGE DESCRIPTION

1 L BN22CHX CANVAS/HOLLAN/EN /AKKIWABCE/ NAMETAG TORN IN HALF CONTENTS BAG 1

1 TOYS

/RAG DOLL WITH YELLOW HAIR /PLUSH PURPLE KOALA

2 L BK22HPS NYLON/SAMSON/

///

CONTENTS BAG 2 NONE SJC.SJCLKK 0622/09MAY05 SJHFZW-PNR

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Modify Bag Content Mask - Change

When the Bag Content Mask and Change options are selected from the Modify Record pop-up window, the Baggage Description field is displayed in the work area and the Modify: Bag Content Mask pop-up window displays.

*D OPEN RECORD. BAGGAGE DESCRIPTION

1 L BN10BXX CARD// CONTENTS BAG 1

/SANTIAGO/TROPICAL FOOD

1 FOOD

2 TOBACCO

/CANNED MANGOES PINEAPPLES ORANGES

/CIGARS IN BOX

MDW.MDW4KM 1933/21MAY05 SOBUZG-PNRM

/CIGARS IN BOX MDW.MDW4KM 1933/21MAY05 SOBUZG-PNRM • Enter the Bag Number that contains the contents to

• Enter the Bag Number that contains the contents to be changed

• Enter the Contents line Number to be changed

• Select <OK>

The Category Descriptions pop-up window displays:

The Category Descriptions pop-up window displays: • Enter the new content description • Select

• Enter the new content description

• Select <OK>

The baggage description field, with the updated comments, is displayed on screen.

Note: If a change of category is desired, delete the category content line and re-add the new category and content.

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Modify Bag Content Mask - Delete

When the Bag Content Mask and Delete options are selected from the Modify Record pop-up window, the Baggage Description field is displayed in the work area and the Delete: Bag Content Mask pop-up window displays.

*D OPEN RECORD. BAGGAGE DESCRIPTION

1 L BN22CHX CANVAS/HOLLAN/EN /AKKIWABCE/ NAMETAG TORN IN HALF CONTENTS BAG 1

1 TOYS

/RAG DOLL WITH YELLOW HAIR /PLUSH PURPLE KOALA

2 L BK22HPS NYLON/SAMSON/

///

CONTENTS BAG 2 NONE SJC.SJCLKK 0622/09MAY05 SJHFZW-PNR

/// CONTENTS BAG 2 NONE SJC.SJCLKK 0622/09MAY05 SJHFZW-PNR • Enter the Bag Number that contains the

• Enter the Bag Number that contains the contents to be deleted

• Enter the Contents line Number to be deleted

• Select <OK>

The Contents deletion entry is displayed on screen. See the example below:

C1.1@

*

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Modify Bag Check-In Info

Modify Bag Check-In Info - Add

When the Bag Check-In Info and Add options are selected from the Modify Record pop-up window, the Baggage Checkin field is displayed in the work area and the Add Check-In Information pop-up window displays.

*K BAGGAGE CHECKIN NONE

Information pop-up window displays. *K BAGGAGE CHECKIN NONE This is the same pop-up window as used

This is the same pop-up window as used in the creation of a baggage record. For details on usage, please refer to the Add Check-in Information section on page 12.

Note:

The baggage checkin field in a baggage record is a single-item field. The Bag Check-In Info and Add options may only be selected if a baggage checkin field is not already present in the baggage record. If the baggage checkin field in the work area shows data present (as in the example below), then additional information may not be added.

*K OPEN RECORD. BAGGAGE CHECKIN

04/02/S/0120/YVR

• Select <OK>

The baggage check-in information is entered into the baggage record and the updated baggage checkin field is redisplayed on screen.

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Modify Bag Check-In Info - Change

When the Bag Check-In Info and Change options are selected from the Modify Record pop-up window, the Baggage Checkin field is displayed in the work area and the Change Check-In Information pop-up window displays.

*K OPEN RECORD. BAGGAGE CHECKIN

04/02/S/0120/YVR

YVR.YVR5LK 1841/22MAY05 QRDIRW

CHECKIN 04/02/S/0120/YVR YVR.YVR5LK 1841/22MAY05 QRDIRW • Line number – enter the numeral 1 (In a Baggage

Line number – enter the numeral 1 (In a Baggage record, the Baggage Checkin field is a single-item field)

The rest of the pop-up window options are the same as used in the creation of a baggage record. For details on usage, please refer to the Add Check-in Information section on page 12.

• Only fill in the items that are to be changed

• Select <OK>

The update to the baggage check-in field is entered, the updated baggage check-in field is redisplayed on screen.

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Modify Bag Check-In Info - Delete

When the Bag Check-In Info and Delete options are selected from the Modify Record pop-up window, the Baggage Checkin field is displayed in the work area and the Delete Line pop-up window displays.

*K OPEN RECORD. BAGGAGE CHECKIN

04/02/S/0120/YVR

YVR.YVR5LK 1841/22MAY05 QRDIRW

CHECKIN 04/02/S/0120/YVR YVR.YVR5LK 1841/22MAY05 QRDIRW • Line number – enter 1 (In a Baggage record, the

Line number – enter 1 (In a Baggage record, the Baggage Checkin field is a single-item field)

• Select <OK>

The baggage check-in field is deleted from the baggage record. The entry and response display on screen:

K1@

*

Note:

Please recall that each lost baggage record must have a baggage checkin field prior to End Transaction.

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Modify Name

Modify Name - Add

When the Name and Add options are selected from the Modify Record pop-up window, the Name field from the baggage record is displayed in the work area and the Passenger Name pop-up window displays.

*N

NO NAMES

the Passenger Name pop-up window displays. *N NO NAMES This is the same pop-up window as

This is the same pop-up window as used in the creation of a baggage record. For details on usage, please refer to the Passenger Name section on pageError! Bookmark not defined

Note:

The name field in a baggage record is a single-item field. The Name and Add options may only be selected if a name is not already present in the baggage record. If the name field in the work area shows data present (as in the example below), then additional information may not be added.

*N« OPEN RECORD. NAME GORDON/ROBERT -P LAS.LAS4Z2 1107/11MAY05 RSTCBF-PNR

• Select <OK>

The passenger name is entered into the baggage record and the updated baggage record name field is redisplayed on screen.

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Modify Name – Change

When the Name and Change options are selected from the Modify Record pop-up window, the Name field from the baggage record is displayed in the work area and the Passenger Name pop-up window displays.

*N« OPEN RECORD. NAME GORDON/ROBERT -P LAS.LAS4Z2 1107/11MAY05 RSTCBF-PNR

NAME GORDON/ROBERT -P LAS.LAS4Z2 1107/11MAY05 RSTCBF-PNR This is the same pop-up window as used in the

This is the same pop-up window as used in the creation of a baggage record. For details on usage, please refer to the Passenger Name section on page 13.

Note:

When Changing a Passenger Name, all name data fields must be re-entered, even if a specific part of the information is not changing. For example, if the name field shows GORDON/ROBERT-P, but the first name should be changed to ROBERTA, you still must enter all three fields:

Last Name:

GORDON,

First Name:

ROBERTA

Select Passenger Contact:

In Person

• Select <OK>

The name field is updated and re-displayed on screen.

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Modify Name - Delete

Every baggage record must have a name field.

If the Name and Delete options are selected from the Modify Record pop-up window, the following warning pop-up window displays:

pop-up window, the following warning pop-up window displays: Modify Itinerary Modify Itinerary - Add When the

Modify Itinerary

Modify Itinerary - Add

When the Itinerary and Add options are selected from the Modify Record pop-up window, the Itinerary field from the baggage record is displayed in the work area and the Add Itinerary pop-up window displays.

*I« OPEN RECORD. ITINERARY

1 U0 1932 Y 21AUG HAV LAS

UNK

LAS.LAS83L 1038/22MAY05 XQXAKG-MASK

Y 21AUG HAV LAS UNK LAS.LAS83L 1038/22MAY05 XQXAKG-MASK Baggage – Introduction and Overview 66 Sabre Airline

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This is the same pop-up window as used in the creation of a baggage record. For details on usage, please refer to the Add Itinerary section on page16.

• Select <OK>

The update to the baggage itinerary field is entered and the updated baggage itinerary field redisplays on screen.

Modify Itinerary - Change

When the Itinerary and Change options are selected from the Modify Record pop-up window, the Itinerary field from the baggage record is displayed in the work area and the Modify Itinerary pop-up window displays:

*I« OPEN RECORD. ITINERARY

1 U0 1932 Y 21JUL HAV LAS

UNK

LAS.LAS83L 1038/22MAY05 XQXAKG-MASK

Y 21JUL HAV LAS UNK LAS.LAS83L 1038/22MAY05 XQXAKG-MASK Enter: • Itinerary Line Number • Airline code

Enter:

• Itinerary Line Number

• Airline code

• Flight number

• Flight Date

• Class

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Origin: enter three-letter city or airport code

Destination: enter three-letter city or airport code

Ticket number (enter UNK if the ticket number is not available)

o Recall that the Ticket Number or UNK must be included with the first itinerary segment in the Baggage record

• Select Type of Itinerary: Passenger Or Baggage

• Select Repeat if more itinerary needs to be modified

• Select <OK>

The update to the baggage itinerary field is entered and the updated itinerary is displayed on screen:

X1¥0U01932Q22JULHAVLAS8987499141013-P

01/ VERIFY FLT/DATE *I OPEN RECORD. ITINERARY

1 U0 1932 Y 21AUG HAV LAS 3667499141013 LAS.LAS83L 1038/22MAY05 XQXAKG-MASK

Modify Itinerary – Delete

When the Itinerary and Delete options are selected from the Modify Record pop-up window, the Itinerary field from the baggage record is displayed in the work area and the Delete Line pop-up window displays:

*I« OPEN RECORD. ITINERARY

1 U0 1932 Y 21JUL HAV LAS

UNK

LAS.LAS83L 1038/22MAY05 XQXAKG-MASK

Y 21JUL HAV LAS UNK LAS.LAS83L 1038/22MAY05 XQXAKG-MASK • Line number: enter the number of the

Line number: enter the number of the itinerary line to be deleted

• Select <OK>

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The indicated itinerary line is deleted from the baggage record. The entry and response display on screen:

X1

X1 NEXT REPLACES 1

Note:

Please recall that each lost baggage record must have at least one segment of passenger itinerary in the record prior to End Transaction.

Modify Address

Modify Address - Add

When the Address and Add options are selected from the Modify Record pop-up window, the Address field from the baggage record is displayed in the work area and the Add Passenger Address pop-up window displays:

*W« OPEN RECORD. ADDRESS 2923 CLARK ROAD-PERM LAKELAND FL 33815 US MHH.MHH4GJ 2320/19MAY05 TWCPPL-PNR

LAKELAND FL 33815 US MHH.MHH4GJ 2320/19MAY05 TWCPPL-PNR As advised in the pop-up window, only enter information

As advised in the pop-up window, only enter information not already present in the baggage record. Space is allotted in the baggage record for one permanent address and one local address.

This pop-up window is the same as used in the creation of a baggage record. For details on usage, please refer to the Add Passenger Address section on page14.

• Select <OK>

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The update entry displays on screen, followed by the updated address field. See the example below:

W-HIDDEN COVE RESORT ROOM 432B¥MARSH HARBOUR

*

*W

OPEN RECORD.

ADDRESS

2923 CLARK ROAD-PERM

LAKELAND FL 33815 US HIDDEN COVE RESORT ROOM 432B-LOCL

MARSH HARBOUR

BS INTL

BS I-L

MHH.MHH4GJ 2320/19MAY05 TWCPPL-PNR

Note:

If an address is shown as PWCT (Passenger Will Contact) and the passenger is now providing a specific address, use the Address and Change options from the Modify Record pop-up window in order to update the address field.

Modify Address- Change

When the Address and Change options are selected from the Modify Record pop-up window, the Address field from the baggage record is displayed in the work area and the Modify Address pop-up window displays:

*W

OPEN RECORD.

ADDRESS

2923 CLARK ROAD-PERM

LAKELAND FL 33815 US

HIDDEN COVE RESORT ROOM 432B-LOCL

MARSH HARBOUR

BS INTL

MHH.MHH4GJ 2320/19MAY05 TWCPPL-PNR

MARSH HARBOUR BS INTL MHH.MHH4GJ 2320/19MAY05 TWCPPL-PNR • Line Number: although the address display does not

Line Number: although the address display does not show numbered lines, the baggage record address field is numbered internally:

o

The PERM (Permanent) address is always on lines 1 and 2

o

The LOCL (Local) address is always on lines 3 and 4 (even if there is no permanent address present in the baggage record)

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Enter the line number to be changed

New Address: Enter the desired address information

Note:

The New Address field is not automatically formatted by Agent Interface. Codes that are automatically added when using the Add Address option (such as –PERM at the end of line 1, -LOCL at the end of line 3, or an