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ALFREDO DIAZ

SUAREZ

PROFILE

(305) 215 -1705

New York, NY

STRENGHTS

Educated and passionate professional with a Bachelor of


Science in Hospitality & Tourism Management, completing a
Master of Science in User Experience Design. It is my goal
to work for an Experience Design or Marketing company to
pursue my passion of creating unique, world-class
experiences. Seeking a starting opportunity to apply my
education and dynamic background.

Customer Experience
Time Management
Driving Results

Hospitality

Strategic Planning

The Ritz Carlton

Apple

Amenities Coordinator

Cash Operations Lead & Mentor


Miami | New York

Provide frontline customer experience support for the


day-to-day operations of Apple Retail Stores and POS
systems.

Responsible for cash accuracy systems and processes.

Possess thorough knowledge of company policy and


procedures, especially regarding POS, loss prevention,
and safety.

Maintains detailed knowledge of current promotions,


merchandise features, and store inventory.

Train and mentor new and existing employees on


company culture, policies, procedures, and systems.

Vision & Purpose Lead (Experience)


Jan 2016 - Apr 2016

Miami

Lead the stores employee and customer experience by


training the team on Apples culture, values, company
goals and focuses, to increase internal and external
customer satisfaction.

Own the customer journey experience from beginning to


end, adhering to company standards and expectations.

Own the internal customer experience by spreading


knowledge and awareness of Apples culture-centric
humanistic approach of providing employees with
exceptional enriching experiences and personal growth.

Visual Merchandising Specialist (Interim)


Nov 2014 - Jan 2015

Miami

Supported store as interim Visual Merchandising


Specialist.

Led visuals team through multiple overnight holiday


merchandising planogram changes.

Led visuals team during the busiest season in creating


and maintaining an exceptional store experience, by
aligning and going above and beyond Apples strict
standards for visual merchandising.

Specialist
Dec 2013 - Aug 2014

Leadership

Training & Mentoring

EXPERIENCE

Aug 2014 - Ongoing

alfredod@hotmail.com

Nov 2012 - Dec 2013

Sales

Operations

Key Biscayne, Miami

Create wow moments for guests by anticipating with


surprise and delight, their needs and wishes; helping
create The Ritz Carltons legendary customer experience.

Organize and coordinate daily amenities for groups,


events, and clients. Including accounts of over 500
guests such as Charles Schwab, HP, Sony, etc.

Work directly with group meeting planners in coordinating


the timely and accurate production and delivery of their
guests amenities. Strong teamwork and partnership with
all the dierent departments of the property to
accomplish clients needs and expectations.

Own guest requests and concerns pertaining to


amenities and room service to ensure satisfaction and
mend relationships.

Prepare daily reports and employee tip-out.

Carrabbas Italian Grill


Head Waiter
Jan 2011- Nov 2012

Tampa | Miami

Trained new and existing servers, aligning with


companys culture, standards and expectations.

Served patrons by creating a unique and personalized


experience.

Own escalated guest requests and concerns.

Prepared daily deposit, closing financial reports, and


employee tip-out.

South Beach Food & Wine Festival


Lead Culinary Associate
March 2012

Miami Beach

Assisted Food Network chefs with food preparation,


presentation, and led culinary student teams to complete
food preparation to meet timelines for festival events.

Miami

Provide Apples world-class extraordinary customer


experience and service.

Have thorough knowledge of Apple products, services,


and translate technology-speak into everyday language.

Connect and build rapport with customers in order to


help them find a complete solution that met their
personal and business needs and enriched their lives.

Warner Bros. Studios - Dolphin Tale


Assistant Director Production Assistant (Intern)
Oct 2010 - Nov 2010

Tampa

Assisted in lock-downs and handled set extras and


actors including Morgan Freeman and Harry Connick Jr.

Film student with two years of education and experience.

EDUCATION
Master of Science | User Experience Design &
Knowledge Management (Ongoing)
Kent State University

Associate of Arts | Communication & Digital Media


2010
Miami Made College

Bachelor of Science | Hospitality & Tourism


Management - 2014
Florida International University

Languages
English

Spanish

Italian

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