Current Incoming Call Distribution

Time
Between
Calls (Min.)

Probablity

1
2
3
4
5
6

0.11
0.21
0.22
0.2
0.16
0.1

cumulative probability
Lower Limit Upper Limit
0
0.11
0.11
0.32
0.32
0.54
0.54
0.74
0.74
0.9
0.9
1

Service Time Distribution

Time to
cumulative probability
process
Probablity
Enquires
Lower Limit Upper Limit
(Min.)
1
0.2
0
0.2
2
0.19
0.2
0.39
3
0.18
0.39
0.57
4
0.17
0.57
0.74
5
0.13
0.74
0.87
6
0.1
0.87
0.97
7
0.03
0.97
1

Revised Incoming Call Distribution

Time
cumulative probability
Probablity
Between
Lower Limit Upper Limit
Calls (Min.)
1
0.22
0
0.22
2
0.25
0.22
0.47
3
0.19
0.47
0.66
4
0.15
0.66
0.81
5
0.12
0.81
0.93
6
0.07
0.93
1

Sr. No.

Time in Between Calls

Time served
Random
Time
Random
Time
1
0.31
2
0.2
2
0.77
5
0.6
3
0.97
6
0.3
4
0.97
6
0.6
5
0.52
3
0.6
6
0.14
2
0.1
7
0.26
2
0.3
8
0.99
6
0.3
9
0.01
1
0.2
10
0.02
1
0.8
11
0.80
5
0.1
12
0.89
5
0.2
13
0.62
4
0.5
14
0.06
1
0.0
15
0.99
6
0.6
16
0.08
1
0.2
17
0.34
3
0.3
18
0.99
6
0.8
19
0.31
2
0.8
20
0.59
4
0.2
21
0.74
5
0.7
22
0.14
2
0.1
23
0.77
5
0.9
24
0.54
3
0.6
25
0.07
1
0.7
26
1.00
6
0.5
27
0.88
5
0.3
28
0.01
1
0.2
29
0.45
3
0.6
30
0.01
1
1.0
31
0.25
2
0.1
32
0.05
1
0.2
33
0.84
5
0.3
34
0.98
6
0.5
35
0.84
5
0.7
36
0.38
3
0.4
37
0.28
2
0.4
38
0.77
5
0.9
39
0.51
3
0.0
40
0.07
1
0.7
41
0.44
3
0.6
42
0.62
4
0.3
43
0.04
1
0.5

Time of Call
2
4
2
4
4
1
2
2
1
5
1
2
3
1
4
2
2
5
5
2
4
1
6
4
4
3
2
1
3
7
1
1
2
3
4
2
2
5
1
5
4
2
3

5
10
16
22
25
27
29
35
36
37
42
47
51
52
58
59
62
68
70
74
79
81
86
89
90
96
101
102
105
106
108
109
114
120
125
128
130
135
138
139
142
146
147

Time waiting
0
0
0
0
1
3
2
0
1
1
1
0
0
2
0
3
2
0
3
4
1
3
0
3
6
4
2
3
1
3
8
8
4
0
0
1
1
0
2
2
4
4
5

44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88

0.82
0.83
0.26
0.54
0.42
0.43
0.36
0.01
0.98
0.22
0.32
0.22
0.81
0.50
0.06
0.32
0.94
0.82
0.52
0.11
0.33
0.73
0.25
0.58
0.81
0.67
0.41
0.98
0.99
0.64
0.31
0.97
0.95
0.98
0.46
0.83
0.70
0.82
0.22
0.15
0.60
0.53
0.90
0.58
1.00

5
5
2
3
3
3
3
1
6
2
3
2
5
3
1
2
6
5
3
1
3
4
2
4
5
4
3
6
6
4
2
6
6
6
3
5
4
5
2
2
4
3
5
4
6

0.2
0.7
0.3
0.8
0.8
0.7
0.5
0.1
0.2
0.4
0.3
0.9
0.6
0.1
0.5
0.1
0.9
0.5
0.3
0.7
0.4
0.4
0.7
0.1
0.8
0.3
1.0
0.8
0.8
0.5
0.5
0.8
0.4
0.9
0.1
0.1
1.0
0.4
0.4
0.1
0.4
0.1
0.8
0.5
0.9

2
4
2
5
5
4
3
1
1
2
2
6
4
1
3
1
5
3
2
4
3
3
4
1
5
2
7
5
5
3
3
5
3
5
1
1
6
2
3
1
3
1
5
3
6

152
157
159
162
165
168
171
172
178
180
183
185
190
193
194
196
202
207
210
211
214
218
220
224
229
233
236
242
248
252
254
260
266
272
275
280
284
289
291
293
297
300
305
309
315

3
0
2
1
3
5
6
8
3
2
1
1
2
3
3
4
0
0
0
1
2
1
2
2
0
1
0
1
0
1
2
0
0
0
2
0
0
1
1
2
0
0
0
1
0

89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105

0.20
0.29
0.02
0.89
0.48
0.89
0.66
0.63
0.61
0.46
0.16
0.35
0.27
0.92
0.96
0.36
0.08

2
2
1
5
3
5
4
4
4
3
2
3
2
6
6
3
1

0.7
0.8
0.9
0.3
0.5
0.7
0.6
0.5
1.0
0.1
0.3
0.5
0.3
0.7
0.9
0.6
0.7

4
5
6
2
3
4
4
3
7
1
2
3
2
4
6
4
4

317
319
320
325
328
333
337
341
345
348
350
353
355
361
367
370
371

4
6
10
11
10
8
8
8
7
11
10
9
10
6
4
7
10

Start Time
5
10
16
22
26
30
31
35
37
38
43
47
51
54
58
62
64
68
73
78
80
84
86
92
96
100
103
105
106
109
116
117
118
120
125
129
131
135
140
141
146
150
152

End Time
7
14
18
26
30
31
33
37
38
43
44
49
54
55
62
64
66
73
78
80
84
85
92
96
100
103
105
106
109
116
117
118
120
123
129
131
133
140
141
146
150
152
155

Operator Free Time

5
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Total Time
Total Free Time for Operator
Total Customers served
Customers with waiting <= 4 Minutes
Customers with waiting > 4 Minutes
Operator Utilization
Satisfied Customers

155
157
161
163
168
173
177
180
181
182
184
186
192
196
197
200
202
207
210
212
216
219
222
226
229
234
236
243
248
253
256
260
266
272
277
280
284
290
292
295
297
300
305
310
315

157
161
163
168
173
177
180
181
182
184
186
192
196
197
200
201
207
210
212
216
219
222
226
227
234
236
243
248
253
256
259
265
269
277
278
281
290
292
295
296
300
301
310
313
321

0
0
0
0
0
0
0
0
0
0
0
-1
-2
-3
-3
0
1
0
0
0
-2
-1
-2
-2
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

321
325
330
336
338
341
345
349
352
359
360
362
365
367
371
377

325
330
336
338
341
345
349
352
359
360
362
365
367
371
377
381

0
-6
-10
-11
-10
-8
0
0
0
0
0
0
0
-6
-4
-7
3

Total Time
Free Time for Operator
al Customers served
with waiting <= 4 Minutes
s with waiting > 4 Minutes
perator Utilization
atisfied Customers

360 Minutes
-67
104
53
51
119%
51%

Time in Between Calls

Time served
Random
Time
Random
Time
1
0.55
3
0.55
2
0.49
3
0.88
3
0.64
3
0.65
4
0.61
3
0.07
5
0.52
3
0.48
6
0.11
1
0.41
7
0.07
1
0.09
8
0.07
1
0.91
9
0.10
1
0.36
10
0.80
4
0.94
11
0.84
5
0.97
12
0.96
6
0.46
13
0.28
2
0.95
14
0.82
5
0.04
15
0.79
4
0.41
16
0.93
6
0.50
17
0.08
1
0.70
18
0.08
1
0.65
19
0.69
4
0.64
20
0.33
2
0.71
21
0.81
4
0.16
22
0.90
5
0.65
23
0.03
1
0.98
24
0.81
4
0.21
25
0.42
2
0.64
26
0.70
4
0.91
27
0.71
4
0.77
28
0.67
4
0.40
29
0.75
4
0.99
30
0.15
1
0.37
31
0.93
5
0.62
32
0.03
1
0.09
33
0.65
3
0.39
34
0.48
3
0.66
35
0.97
6
0.28
36
0.06
1
0.64
37
0.32
2
0.49
38
0.98
6
0.93
39
0.73
4
0.08
40
0.44
2
0.26
41
0.24
2
0.87
42
0.32
2
0.02
43
0.94
6
0.39

Time of
Call

Sr. No.

3
6
4
1
3
3
1
6
2
6
6
3
6
1
3
3
4
4
4
4
1
4
7
2
4
6
5
3
7
2
4
1
3
4
2
4
3
6
1
2
6
1
2

5
8
11
14
17
18
19
20
21
25
30
36
38
43
47
53
54
55
59
61
65
70
71
75
77
81
85
89
93
94
99
100
103
106
112
113
115
121
125
127
129
131
137

Time
waiting
0
0
3
4
2
4
6
6
11
9
10
10
11
12
9
6
8
11
11
13
13
9
12
15
15
15
17
18
17
23
20
23
21
21
19
20
22
19
21
20
20
24
19

Start Time
5
8
14
18
19
22
25
26
32
34
40
46
49
55
56
59
62
66
70
74
78
79
83
90
92
96
102
107
110
117
119
123
124
127
131
133
137
140
146
147
149
155
156

44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88

0.92
0.01
0.56
0.35
0.32
0.05
0.08
0.57
0.95
0.68
0.40
0.16
0.31
0.07
0.99
0.92
0.68
0.97
0.27
0.58
0.18
0.02
0.98
0.41
0.25
0.47
0.68
0.32
0.78
0.52
0.70
0.23
0.75
0.49
0.15
0.88
0.17
0.15
0.54
0.29
0.52
0.82
0.27
0.42
0.27

5
1
3
2
2
1
1
3
6
4
2
1
2
1
6
5
4
6
2
3
1
1
6
2
2
2
4
2
4
3
4
2
4
3
1
5
1
1
3
2
3
5
2
2
2

0.15
0.01
0.03
0.54
0.74
0.20
0.33
0.41
0.00
0.29
0.90
0.36
0.34
0.47
0.14
0.27
0.87
0.90
0.34
0.52
0.71
0.74
0.38
0.90
0.43
0.63
0.50
0.62
0.91
0.34
0.69
0.88
0.88
0.05
0.69
0.17
0.33
0.95
0.59
0.01
0.27
0.31
0.26
0.71
0.69

1
1
1
3
4
2
2
3
1
2
6
2
2
3
1
2
6
6
2
3
4
5
2
6
3
4
3
4
6
2
4
6
6
1
4
1
2
6
4
1
2
2
2
4
4

142
143
146
148
150
151
152
155
161
165
167
168
170
171
177
182
186
192
194
197
198
199
205
207
209
211
215
217
221
224
228
230
234
237
238
243
244
245
248
250
253
258
260
262
264

16
16
14
13
14
17
18
17
14
11
11
16
16
17
14
10
8
8
12
11
13
16
15
15
19
20
20
21
21
24
22
24
26
29
29
28
28
29
32
34
32
29
29
29
31

158
159
160
161
164
168
170
172
175
176
178
184
186
188
191
192
194
200
206
208
211
215
220
222
228
231
235
238
242
248
250
254
260
266
267
271
272
274
280
284
285
287
289
291
295

89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120

0.42
0.69
0.35
0.82
0.15
0.14
0.48
0.34
0.92
0.50
0.78
0.32
0.60
0.60
0.87
0.57
0.02
0.41
0.92
0.05
0.15
0.27
0.32
0.09
0.05
0.95
0.73
0.51
0.61
0.59
0.95
0.50

2
4
2
5
1
1
3
2
5
3
4
2
3
3
5
3
1
2
5
1
1
2
2
1
1
6
4
3
3
3
6
3

0.49
0.90
0.91
0.31
0.68
0.18
0.25
0.73
0.54
0.82
0.37
0.69
0.68
0.78
0.48
0.64
0.19
0.17
0.99
0.40
0.35
0.50
0.39
0.52
0.28
0.55
0.64
0.24
0.65
0.64
0.93
0.48

3
6
6
2
4
1
2
4
3
5
2
4
4
5
3
4
1
1
7
3
2
3
2
3
2
3
4
2
4
4
6
3

266
270
272
277
278
279
282
284
289
292
296
298
301
304
309
312
313
315
320
321
322
324
326
327
328
334
338
341
344
347
353
356

33
32
36
37
38
41
39
39
38
38
39
39
40
41
41
41
44
43
39
45
47
47
48
49
51
47
46
47
46
47
45
48

299
302
308
314
316
320
321
323
327
330
335
337
341
345
350
353
357
358
359
366
369
371
374
376
379
381
384
388
390
394
398
404

End Time
8
14
18
19
22
25
26
32
34
40
46
49
55
56
59
62
66
70
74
78
79
83
90
92
96
102
107
110
117
119
123
124
127
131
133
137
140
146
147
149
155
156
158

Total Time
360 Minutes
Operator
Free Time
Total Free Time for Operator
5
5
Total Customers served
120
0 Customers with waiting <= 4 Minutes
4
0 Customers with waiting > 4 Minutes
116
0
Operator Utilization
99%
0
Satisfied Customers
3%
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

159
160
161
164
168
170
172
175
176
178
184
186
188
191
192
194
200
206
208
211
215
220
222
228
231
235
238
242
248
250
254
260
266
267
271
272
274
280
284
285
287
289
291
295
299

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

302
308
314
316
320
321
323
327
330
335
337
341
345
350
353
357
358
359
366
369
371
374
376
379
381
384
388
390
394
398
404
407

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0