Q&A Expert Answering

Directions

Table of Contents
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2.
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7.

Introduction
What is Q&A?
Reminders
Answering guidelines
Answering directions
Things to avoid
Example answers

Welcome to Chegg!
We are excited to welcome you as a candidate for our Expert
Answering network!
Being an Expert Answerer is a great privilege, and there is a large
degree of responsibility in working directly with our student users.

Our team is committed to providing the best quality solutions to our

students with your help as a subject matter expert.
This deck will give you instructions on how answering works on our
Q&A boards. Please contact your territory management team if you
have any questions.
-The Chegg Team

What is Chegg Expert Q&A?

Chegg Q&A is an online service for students coursework.
Students who need help on assignments post questions on the

Chegg Q&A board, where they can receive help 24/7.

Cheggs team of Expert Answerers (thats you!) provides
solutions with clear explanations and step-by-step processes.
Our in-house team monitors the quality of Expert Answers
constantly, ensuring that students receive the best answers
possible.

Reminders
You will be compensated for every question you submit a

legitimate answer for.

Our content team will be monitoring your answers to ensure
that they are accurate, correct, and well-explained- remember,
we are here to help students learn!
Questions can be skipped for: questions in the wrong subject,
more information needed to solve, abusive/spam, or do not
have subject knowledge to answer.
Remember- unnecessary skipping is an abuse of your privileges! Our

team is keeping a close eye on this, so please be careful.

ANSWERING GUIDELINES

Guidelines
Read questions carefully to understand exactly what the asker

is looking for.
Be thorough and concise- make sure that you clearly explain
each step of the solution with a well-organized answer.
Highlight key points, important steps, and common points of
confusion wherever possible.
Use step delimiters and empty spaces whenever possible to
improve structure and readability of an answer.
If necessary, use diagrams, tables, charts, and graphs to
illustrate solutions.

Plagiarism- what is it?

Plagiarism is the act of copying someone elses work and representing it as

your own in any way

Chegg follows a zero tolerance policy against plagiarism
Tips to avoid plagiarism:
DO:
Write your content/answer in your own language
Explain your answers step by step
Support your answers with explanations and examples

DONT:
Dont use any search engine
Dont post links to external sources
Dont use any images, graphs, charts, diagrams that you have not made yourself
Dont make any attempt to pass any work as your own by altering slightly
Dont copy/paste, screenshot, or take photos of any work that is not your own

Chegg Study Honor Code

Chegg Expert Q&A helps students with their toughest questions

while maintaining the highest standards in academic work. In

doing so, Experts will not participate in academic dishonesty.
As Experts, you have great responsibility in working directly
with our students. Please adhere to our Honor Code and notify
your territory management team if you have any further
questions.
In some circumstances, students may break our Honor Code by
posting exam or quiz material. When this occurs, please do not
answer the question and proceed as follows:
Skip the question as Abusive/Spam- Other

Answering methods
Our Experts have different ways of posting their solutions.
Acceptable forms include:
Typed
Via word processor, MathType, spreadsheets, etc.
We recommend typing answers when possible to maximize clarity- tools like

MathType and our built in editor allow you to do this easily

Handwritten
ONLY if you have neat, legible form
Uploaded images must be clear, good quality, and rotated correctly
Sometimes, the quickest way to create a diagram or chart is to draw it by hand
If your handwriting is less than ideal or you cant upload good quality images

for any reason, dont worry- well just ask you to type all of your answers
Both- typing explanations and drawing diagrams

Typed Answers

Typed answers are always

neat and easy to read- great
for helping students
understand your work

With tools like MathType

and our built in Equation
Editor, its even easy to type
out different types of
symbols- like this example
with integrals, deltas, and
trigonometric functions

Handwritten

Hand-writing answers can be

faster than typing out
equations, but one of its
biggest perks is how easy it is
to draw/label graphs, like this
example here

Neat, legible handwriting is key

to submitting clear solutions

Handwritten

Explain solutions step-by-step

Students rely on

us to receive
accurate solutions
AND to
understand how
to arrive at the
solutions
As an Expert, it is
absolutely crucial
that you explain
to students how
you have arrived
at your
conclusions

Not helpful.

Helpful!

Step by Step

Prefaced properly
All variables stated, when
applicable
All equations clearly shown
Every single step clearly
separated
Calculations done
thoroughly
Final answer addressing the
question (always read the
question before you
answer!)

Multiple Choice
Questions

Students often post multiple choice

questions, BUT these should not
receive a multiple choice answer

Since the purpose of Q&A is to help

students learn how to solve
problems, please show all work and
the steps it took to get to your final
answer

Multiple choice

Multiple choice questions

deserve full explanations, no
matter how short they arethis example gives a perfect
amount of information about
CH3CH2SH and natural gas.
This is helpful!

Multi-part questions
Sometimes, askers post multiple questions at once. In these

situations, you can follow this minimum protocol:

Questions with >1 question: answer the first full question
*UNLESS a student asks for a specific answer.
For instance, they will ask you to answer #3 or answer the second

question. Please pay attention to their request and answer the

appropriate question.

Questions with >4 subparts: answer at least the first 4

subparts
e.g. Question 1a, 1b, 1c, 1d
*UNLESS the student asks for a specific answer

These are only minimum requirements- we always encourage

any efforts to go above and beyond!

Multiple Questions

ANSWERING DIRECTIONS

Q&A Answering Homepage

Navigate to http://www.chegg.com/my/expertqa

Make sure youre logged in with your Expert Answerer privileges

Click Start answering questions
The dashboard on the right will track your monthly statistics
Remember, our team will be keeping a close eye on skipped questions!

Our FAQ tab includes useful reminders you can browse through

Decision page
Review each question carefully. You have 10 minutes to decide

whether to answer or skip a question.

If you decide to Answer: an answer field will appear, and you will
have 120 minutes to complete a solution.
If you decide to Skip: a pop up will ask you why you have skipped the
question, and you can select your reason from the list.

Answering page
You have 120 minutes to submit an answer.
The countdown at the top of the page shows you how much

time you have left.

Once your answer is submitted, you will be shown the next
available question in your area of expertise

Tools- Equation Editor

For symbols, equations, and

formulas, the Equation

Editor is built in to the
Answer window.
To access this tool, click on
the fx button on the left of
the Bold button in the
toolbar.
Alternatively, you are
welcome to use MathType
(many Experts love this
tool) or similar third party
tools to generate images
that you can upload into
your solution.

Tools- Image Upload

Some solutions require tables, graphs,

or symbol-heavy equations that you

may want to upload as images.
Using the Image Uploader (
) on the
far left of you Answer Window toolbar,
you can upload your images as .jpeg

Answering page- Skip

If you realize now that you are unable to answer the question, you

can still skip it:

A pop up will ask you why you are skipping the question now- select your

reason from the dropdown.

Remember- this list shows you all valid reasons for skipping a question! You
cannot skip a question because it is too long- you are allotted a maximum of
2 hours to answer.

Skip reason- Question is in a different subject

Sometimes, askers post their questions in the wrong subject.
You can re-categorize the question into the correct subject using the

provided drop down.

PLEASE be careful when moving questions to the proper subject. An
incorrect change will prevent the student from getting their answer.
We take these actions very seriously.
*Electrical Engineering experts: Communications is English Communications.

Skip reason- More information needed

You may need to skip a question because more information is

needed:
Variables are missing, background information is necessary,

charts/graphs are needed, symbols are not showing up properly, etc.

In these cases, please be as descriptive and clear as possible in

the Additional Information field- your comment will be emailed

to the asker, who can fill in the missing info.

Skip reason- Abusive/Spam

Askers rarely post inappropriate content on our site.
If it happens, this abuse usually involves spam/solicitation (such as

telling people to visit external sites or asking to be contacted via

email).
Though this does happen, it is not common. Unless a question is
actually abusive in the listed ways, please DO NOT label a question as
abusive.

Skip reason- Do not have the subject knowledge to answer

At times, you may not have the knowledge to answer a certain

question. If so, select this reason and move on to the next

question.
However, as an expert, we do expect that you have sufficient
knowledge of your subject.
Extremely high skip rates using this reason (compared to Expert

Answerer averages) will be closely monitored by our team.

Things to AVOID
Incomplete solutions
Plagiarism

***If you are found to be abusing your expert

answering privileges, we reserve the right to
deactivate your account immediately and
closely review all work for payment validation.

Guessing
If you are unsure, skip for Insufficient Knowledge
No explanation
Do not post an answer without explaining how to get it
Submitting values, letters, or True/False are unhelpful

Slang, abbreviations, shortened words

Posting personal or company details
Posting answers for invalid questions- skip those!
Skipping questions without a valid reason
This negatively impacts other Experts, and remember that our team will
pay close attention to this

Avoid: Answer Editing

Setting placeholders to edit your answers- dont do it!
What does this mean?
Writing a short answer or comment in order to save a question is not
allowed- regardless of whether or not you return to finish your answer.
Sometimes, you may want to save your place and come back later. This
cant happen!
Why is this so bad?
Students think the answer is spam! We will get abuse reports from them
about answers that they think are inappropriate.
Also, what are the chances that you will forget to answer properly later?
We can tell you that those chances are too high.

Bottom line: do not do it.

EXAMPLES OF EXCELLENCE
Great work by our Experts!

Accounting

Economics

Finance

Computer Science

Civil Engineering

Mechanical
Engineering

Mechanical
Engineering

Electrical Engineering

Statistics
and
Probability