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Introduction to Management
and Organizations
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
LEARNING OUTLINE
What Is Management?
Define management
Explain why efficiency and effectiveness are important to
management
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013Pe arson Education Canada Inc.
Types of Managers
First-line Managers
Are at the lowest level of management and
manage the work of nonmanagerial employees
Middle Managers
Manage the work of first-line managers
Top Managers
Are responsible for making organization-wide
decisions and establishing plans and goals that
affect the entire organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
What Is Management?
Managerial Concerns
Efficiency
Effectiveness
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
Effectiveness (Ends)
Resource
Usage
Goal
Attainment
Low Waste
High Attainment
Organizing
Leading
Controlling
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2005 Pearson Education Canada Inc.
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Organizing
Leading
Controlling
Lead to
Defining goals,
establishing
strategy, and
developing
subplans to
coordinate
activities
Determining
what needs
to be done,
how it will
be done, and
who is to do it
Directing and
motivating all
involved parties
and resolving
conflicts
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2005 Pearson Education Canada Inc.
Monitoring
activities
to ensure
that they are
accomplished
as planned
Achieving the
organizations
stated
purpose
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Conceptual
Skills
Middle
Managers
Human
Skills
Technical
Skills
Lower-level
Managers
Importance
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
14
What Is An Organization?
An Organization Defined
A deliberate arrangement of people to
accomplish some specific purpose
Common Characteristics of Organizations
Have a distinct purpose (goal)
Are composed of people
Have a deliberate structure
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Distinct
Purpose
Deliberate
Structure
People
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
16
New Organization
Stable
Inflexible
Job-focused
Work is defined by job
positions
Individual-oriented
Permanent jobs
Command-oriented
Managers always make
decisions
Rule-oriented
Relatively homogeneous
workforce
Workdays defined as 9 to 5
Hierarchical relationships
Work at organizational facility
during specific hours
Dynamic
Flexible
Skills-focused
Work is defined in terms of tasks to
be done
Team-oriented
Temporary jobs
Involvement-oriented
Employees participate in decision
making
Customer-oriented
Diverse workforce
Workdays have no time boundaries
Lateral and networked relationships
Work anywhere, anytime
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2005 Pearson Education Canada Inc.
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Knowledge
Management
Diversity
Manager
Globalization
Innovation
Customers
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
E-Business
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Challenges to Managing
Ethics
-Increased emphasis on ethics education in university and college
curriculums
Increased creation and use of codes of ethics by businesses
Workforce Diversity
Increasing heterogeneity in the workforce
More gender, minority, ethnic, and other forms of diversity
in employees
Globalization
Management in international organizations
Political and cultural challenges of operating in a global market
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
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E-BusinessEnabled
Organization
Total E-Business
Organization
Organization s entire
work processes revolve
around e-business model
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Importance of Customers
Innovation
Doing things differently, exploring new territory, and
taking risks
Managers need to encourage all employees to be
innovative
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
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Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
24
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
25
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
26
Large
Management
Is Needed
in...
Profit
Not-for-Profit
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2005 Pearson Education Canada Inc.
Top
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Entrepreneurship Process
Pursuit of opportunities
Innovation in products, services, or business methods
Desire for continual growth of the organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Eighth Canadian Edition.
Copyright 2013 Pearson Education Canada Inc.
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IMPORTANT TERMS