Narrative

A survey was given to assess students' insights in various areas of their college experiences
at University of Batangas. 100 Students were randomly picked from each engineering
department and were given questiontionnaires. Depending on the population on each
department, a sample group was obtained. 36 students taking mechanical engineering
constituted 36% of the sample, seconded by civil engineering which made up the 26%.
Remaining percentage were shared by Electrical engineering, Industrial Engineering,
Electronics and Communications Engineering and Computer Engineering, each having 17, 10, 6
and 5 respondents respectively.
Table 1. Respondents Distibution
Department
Civil Engineering
Computer Engineering
Electronics and Communications
Engineering
Electrical Engineering
Industrial Engineering
Mechanical Engineering
TOTAL
Number of Respondents
26
5
Figure 1. Respondents Distibution
Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Telephone Numbers: +63 43 723 1446 | 980 0041
Website: www.ub.edu.ph
6
17
10
36
100
Table 2. Satisfaction Rating per Service and Facility Area

Services and Facilities
I. Academic Department
II. Accounting Department
III. Cashiers Office
IV. Canteen
IX. Facilities
V. Guidance Counseling and Health Office
VI. Library
VII. Registrars Office
VIII. Security
X. Others
Average per
Department
3.30
3.28
3.33
2.80
2.98
3.23
3.10
3.14
3.13
3.27
Overall
Weighted Mean
3.15
3.15
3.15
3.15
3.15
3.15
3.15
3.15
3.15
3.15
Figure 2. Satisfaction Rating per Service and Facility Area

100 engineering students showed their insigts on 10 various areas namely
Academic
Department, Accounting Department, Cashiers Office, Canteen, Guidance Counselling and

Health Office, Library, Registrars Office, Security, Facilities and Other related area. Based on
the survey, it appeared that engineering students are highly satisfied on the performance of the
cashier's office. It scored 3.33 weighed mean which is higher than the overall weighted mean of
3.15. Another areas which attained positive remarks were academic department, acounting
department, faculty's adherence to university standards which pertained to the "others" areas,
and guidance counseling and health office. Notable are the low results for the canteen area -

2.8 weighted mean. It appeared that engineering students saw high opportunities to leverage
canteen operations.
Table 3. Satisfaction Rating per Service and Facility Area
According to Each Engineering Major
Services and Facilities
IV. Canteen
V. Guidance Counseling and Health
Office
VI. Library
VIII. Security
IX. Facilities
X. Others
Weighted Mean
CE
CpE
EE
ECE
IE
ME
3.01
3.10
3.15
2.60
3.72
3.70
3.80
3.73
3.28
3.21
3.32
2.76
3.43
3.33
3.42
3.17
3.35
3.05
2.95
2.37
3.39
3.44
3.47
2.88
Weighted
Mean
3.30
3.28
3.33
2.80
3.06
3.69
3.10
3.29
3.00
3.40
3.23
2.99
3.04
3.08
2.91
3.14
3.0
1
3.75
3.67
3.70
3.74
3.80
3.7
3
3.04
3.10
3.03
3.01
3.16
3.1
0
3.04
3.00
3.17
2.86
3.16
3.1
9
2.53
2.63
2.80
2.47
2.97
2.8
1
3.30
3.32
3.21
3.06
3.44
3.2
9
3.10
3.14
3.13
2.98
3.27
3.15
Considering each engineering major's assessment as shown in Table 3, it appeared that

most of the computer engineering students were highly satisfied on all departments. They
reached 3.73 weighted mean indicator that they are highly contented on each service area. On
the other hand, the weighted mean assessed by Industrial engineering students, resulted to
2.81, implied that they identified some areas for improvement especially in canteen and facilities
like laboratories, classrooms and restrooms.
Table 4. Satisfaction Rating per Specific Area in Academic Department
I.a. Academic Advisory
I.b. Faculty and Staff
I.c. Grades
Average per Category

3.35
3.28
3.27

Academic Overall Mean

3.30
3.30
3.30
Figure 3. Satisfaction Rating per Specific Area in Academic Department

Table 5. Satisfaction Rating per Engineering Department for Academic Area
Electronics and Communications Engineering
Civil Engineering
Average per Engineering

Department
3.72
3.43
3.39
3.35
3.28
3.01

Academic
Overall Mean
3.30
3.30
3.30
3.30
3.30
3.30
Figure 4. Satisfaction Rating per Engineering Department for Academic Area

As shown in figures 3 and 4, In the academic department, overall mean of 3.30 indicates high
students satisfaction rating from all aspects in the academe - academic advisory, faculty and
staff and grading system. They were satisfied on the tools the department is providing ranging
from supporting students needs, addressing their problems until finding solutions, alternatives
and opportunities to uplift their potentials to excel in their field of study.
Table 6. Satisfaction Rating per Engineering Department for Academic Advisory
I.a Academic Department - Academic
Advisory
Civil Engineering
Average per
Engineering Department
3.80
3.67
3.40
3.39
3.26
3.15

Academic
Advisory Mean
3.35
3.35
3.35
3.35
3.35
3.35
Figure 5. Satisfaction Rating per Engineering Department for Academic Advisory

Under academic department, overall mean of 3.35 for the academic advisory indicated high
students satisfaction rating on how the academic department suffices students needs and
problems on supporting class schedules, accessing of information and addressing opportunities
for working students to continue their studies and creating workable arrangements for irregular
student. High contentment also implied academic performance in facilitating students academic
progression, which encompasess personality development and career opportunities, from the
beginning of the program through graduation.
Table 7. Satisfaction Rating per Engineering Department for Faculty and Staff
I.b Academic Department - Faculty and Staff
Civil Engineering

Average per
3.68
3.42
3.38
3.30
3.28
2.95
Faculty and
Staff Mean
3.28
3.28
3.28
3.28
3.28
3.28
Figure 6. Satisfaction Rating per Engineering Department for Faculty and Staff
Also under academic department, overall mean of 3.28 for the faculty and staff indicated high
students satisfaction rating on how faculties and staff succinctly provide a satisfying interaction
with the students. Moreover, data showed that faculties and staffs are able to provide valuable
learning experiences to the students, which is derived from their teaching effectiveness,
classrooms management and innovative instructional methodologies. However, considering
each department's assessment, data also showed that civil engineering students were looking
for opportunities from the faculty members and staff, which would aid their needs and meet their
expectations. On a high note, weighted mean of 3.68 coming from computer engineering
students implied their high level of satisfaction on the faculty members and academic staff.
Table 8. Satisfaction Rating per Engineering Department for Grades
I.b Academic Department - Grades
Civil Engineering


Department
3.73
3.50
3.35
3.29
3.27
3.00
Grades
Mean
3.27
3.27
3.27
3.27
3.27
3.27
Figure 7. Satisfaction Rating per Engineering Department for Grades

Additional area of concern for academic department is the grading system which achieved an
overall mean of 3.27 which indicated students satisfaction rating on fair, accountable and just
grading system. This score also reflected record transparency which would measure true
abilities and performance of the students and disclosure of those records making them available
to the students. However, score obtained from the civil engineering department, 3.00 against
3.27 general weighted mean, appeared that students were checking avenues to improve the
grading system.
Table 9. Satisfaction Rating for the Accounting Department Area
Printing of permit is done without errors
Provides accurate assessment of fees
Average per
Category
3.31
3.25
Accounting Department
Overall Mean
3.28
3.28
Table 10. Satisfaction Rating in the Acccounting Area

according to each Engineering Department
Average per
Engineering
Department
3.70
3.44
Accounting
Department
Overall Mean
3.28
3.28

Civil Engineering
3.33
3.21
3.10
3.05
3.28
3.28
3.28
3.28
Figure 8. Satisfaction Rating in the Acccounting Area

Shown in Figure 8 are the assessment scores for each engineering department on the
Accounting Area. Overall, it appeared that engineering students are pleased on how they
experience the services rendered by the accounting department. Engineering students are
contented on how the department provides accurate assessment of fees and error-proof
examination permits.
Some students from electrical, civil and industrial engineering
departments, however, were seeing some avenues to strengthen Accounting departments

services and facilities. Those avenues might be related to accuracy of fees indicated in the
forms and inquiries or concerns pertaining to those fees.
Table 11. Satisfaction Rating for the Cashier's Office Area
Payment procedure is clear and easy to follow
Payment centers are accessible and provide more
conveniences to the students

Average per
Category
3.36
Cashiers Office
Overall Mean
3.33
3.29
3.33
Table 12. Satisfaction Rating in the Cashier's Office Area

Civil Engineering

Department
3.80
3.47
3.42
3.32
3.15
2.95
Cashiers Office
Overall Mean
3.33
3.33
3.33
3.33
3.33
3.33
Figure 8. Satisfaction Rating in the Cashier's Office Area

Based on the results of the survey, it appeared that engineering students are pleased on the
services rendered in the cashiers office. The overall weighted mean of 3.33 entailed that
engineering students found it clear and easy following the process flow in paying their fees and
they were happy on having alternatives in paying fees which provided them more convenience.
Some Industrial engineering students, however, found some rooms for improvement. These
improvements might be related to the queue they were experiencing when paying fees at the
cashiers office.

Table 13. Satisfaction Rating for the Canteen Area

IV. Canteen
Equipped with facilities that are adequate , clean
and comfortable
Offer quality, nutritious, safe and varied meals
Prices are affordable
Average per
Category
Canteen Overall
Mean
2.96
2.80
2.86
2.57
2.80
2.80
Table 14. Satisfaction Rating in the Canteen Area

IV. Canteen
Civil Engineering

Department
3.73
3.17
2.88
2.76
2.60
2.37
Figure 9. Satisfaction Rating in the Canteen Area


Canteen
Overall Mean
2.80
2.80
2.80
2.80
2.80
2.80
Results showed that canteen is one of those areas with the most number of opportunities for
improvement. The weighted mean was only 2.80 which reflected that students were seeing
some issues to work on. Civil and Industrial engineering students highlighted that prices might
not be affordable and raised slight concerns on the quality, safety and variety of foods offered at
the canteen area.
Table 15. Satisfaction Rating for the Guidance Counseling and Health Office
a. Provides an avenue for students to learn more about :
personal
b. Provides an avenue for students to learn more about :
social
c. Provides an avenue for students to learn more about :
educational
d. Provides an avenue for students to learn more about :
vocational/career opportunities
Clinic hours are suitable to the needs of the students
Clinic has necessary equipment and medicines
Sufficient number of nurses and doctors are available
Average
per
Category
Guidance Counseling
and Health Office
Overall Mean
3.20
3.23
3.24
3.23
3.23
3.23
3.22
3.23
3.35
3.27
3.09
3.23
3.23
3.23
Table 16. Satisfaction Rating in the Guidance Counseling and Health Office
Average per
Engineering
Department
Civil Engineering
3.69
3.40
3.29
3.10
3.06
3.00

Guidance
Counseling and
Health Office
Overall Mean
3.23
3.23
3.23
3.23
3.23
3.23
Figure 9. Satisfaction Rating in the Guidance Counseling and Health Office

Shown in figure 9 is the satisfaction rating in the guidance counseling and health office. It
appeared that overall, engineering students are satisfied on the services rendered by both the
guidance office and health office. Vital to the students needs is the availability of the heath
office, equipment and medicines which all achieved positive remark from the engineering
students. On the low light, they also looked on some avenue to better the availability health
personnel- nurses and doctors. With regards to the guidance counseling, engineering students
found their service satisfying.
Table 17. Satisfaction Rating for the Library
VI. Library
a. Offers an adequate collection of learning materials in a variety
of formats , such as: audio visual
b. Offers an adequate collection of learning materials in a variety
of formats , such as: textbooks
c. Offers an adequate collection of learning materials in a variety
of formats , such as: general references
d. Offers an adequate collection of learning materials in a variety
of formats , such as: journals
e. Offers an adequate collection of learning materials in a variety
of formats , such as: periodicals

Average
per
Category
Library
Overall
Mean
3.10
3.10
3.23
3.10
3.16
3.10
3.18
3.10
3.13
3.10
f. Offers an adequate collection of learning materials in a variety

of formats , such as: on-line
Updated collections
There is sufficient space to meet the varied needs of its users
3.05
3.10
3.07
2.91
3.10
3.10
Table 17. Satisfaction Rating in the Library Area

VI. Library
Civil Engineering

Department
3.75
3.30
3.04
3.04
2.99
2.53
Library
Overall Mean
3.10
3.10
3.10
3.10
3.10
3.10
Figure 10. Satisfaction Rating in the Library Area

Results showed that library is also one of those areas with the most number of opportunities
for improvement. The weighted mean was satisfying at 3.10, however, some engineering
students found lacking items on the services and facilities offered by the library. Good results
were obtained as engineering students agreed that the library had adequate collection of
learning materials ranging from audio visual formats to on-line materials. Industrial engineering
students, however, expressed their concerns with regards to the sufficiency of space to
accommodate the growing needs of the students.
Table 19. Satisfaction Rating for the Registrars Office
The enrolment procedure is easy to follow
Documents requested are generated on time and
without errors
Associated fees are reasonable
Average per
Category
3.22
Registrars Office
Overall Mean
3.14
3.13
3.14
3.07
3.14
Table 20. Satisfaction Rating in the Registrars Office

Civil Engineering

Average per
3.67
3.32
3.10
3.04
3.00
2.63
Registrars
Office Overall
Mean
3.14
3.14
3.14
3.14
3.14
3.14
Figure 11. Satisfaction Rating in the Registrars Office

Positive feedbacks were acquired from the engineering students about the services and
facilities of registrars office. They found the process as simple and easy to follow and that the
registrars office was providing documents on time and without error. However, there are also
students who saw needs for improvement especially in addressing the waiting and servicing
times.
Table 21. Satisfaction Rating for the Security Office

VIII. Security
Provides proactive security measures
Have speedy and timely emergency response plan
Average per
Category
3.14
3.11
Security Office
Overall Mean
3.13
3.13
Table 22. Satisfaction Rating in the Security Office

VIII. Security

Department
3.70

Security Office
Overall Mean
3.13
Civil Engineering
3.21
3.03
3.08
3.17
2.80
3.13
3.13
3.13
3.13
3.13
Figure 12. Satisfaction Rating in the Security Office

Based on the results of the survey, it appeared that engineering students are pleased on the
services rendered by the security office. The overall weighted mean of 3.13 entailed that
engineering students found the office provided proactive security measures and had speedy
and timely emergency response plan. However, some students also looked forward on uplifting
the services and facilities at the security office.
Table 23. Satisfaction Rating for the Facilities Area

IX. Facilities
Facilities and equipment are updated and working
Facilities are well-kept and maintained
Facilities are responsive to the needs of the students
a. Classrooms are clean, safe and user friendly:

Average per
Category
2.97
2.99
3.00
3.03
Facilities
Overall Mean
2.98
2.98
2.98
2.98
b. rest rooms are clean, safe and user friendly:

c. laboratories are clean, safe and user friendly:
d. Computer facilities are clean, safe and user friendly:
2.84
2.99
3.01
2.98
2.98
2.98
Table 24. Satisfaction Rating in the Facilities Area

IX. Facilities
Civil Engineering

Department
3.74
3.06
3.04
2.91
2.86
2.47
Facilities
Overall Mean
2.98
2.98
2.98
2.98
2.98
2.98
Figure 13. Satisfaction Rating in the Facilities Area

Results of the survey showed that facilities are another area of concern as perceived by
engineering students. It only achieved 2.98 weighted mean which implied that some students
were dissatisfied in the school facilities. Major downsides were related to rest rooms.

Engineering students raised concerns that they were experiencing low satisfaction when they
were using the rest rooms. These concerns were related to the cleanliness, safety and user
friendliness. Another drawback was in lined with the laboratories students are constantly using.
Some students also expressed slight disapproval on maintaining universitys facilities and
equipment.
Table 25. Satisfaction Rating on Other Areas
X. Others
Faculty members are sensitive to the needs of the students
Faculty and employees show their pride in being part of the
University by wearing their ID
Faculty and employees adhere to the dress code of the
institution
Average per
Category
3.25
Others
Overall Mean
3.27
3.27
3.27
3.29
3.27
Table 26. Satisfaction Rating in Other Areas

X. Others
Civil Engineering


Department
3.80
3.44
3.17
3.16
3.14
2.97
Others Overall
Mean
3.27
3.27
3.27
3.27
3.27
3.27
Figure 14. Satisfaction Rating in Other Areas

Shown in Figure14 are the assessment scores for each engineering department on other
areas like faculties sensitivity to the needs of the students, faculties and employees showing
pride by constantly wearing ID within the school premise and their adherence in the dress code.
Overall, students were satisfied on these areas. However, some students posed concerns on
the facultys adherence to the dress code of the institution.


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A survey was given to assess students' insights in various areas of their college experiences

Figure 1. Respondents Distibution

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Table 2. Satisfaction Rating per Service and Facility Area

Figure 2. Satisfaction Rating per Service and Facility Area

Department, Accounting Department, Cashiers Office, Canteen, Guidance Counselling and

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Considering each engineering major's assessment as shown in Table 3, it appeared that

Average per Category

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Academic Overall Mean

Figure 3. Satisfaction Rating per Specific Area in Academic Department

Average per Engineering

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Figure 4. Satisfaction Rating per Engineering Department for Academic Area

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Figure 5. Satisfaction Rating per Engineering Department for Academic Advisory

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Average per Engineering

Figure 7. Satisfaction Rating per Engineering Department for Grades

Table 10. Satisfaction Rating in the Acccounting Area

Electronics and Communications Engineering

Figure 8. Satisfaction Rating in the Acccounting Area

Some students from electrical, civil and industrial engineering

departments, however, were seeing some avenues to strengthen Accounting departments

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Table 12. Satisfaction Rating in the Cashier's Office Area

Average per Engineering

Figure 8. Satisfaction Rating in the Cashier's Office Area

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Table 13. Satisfaction Rating for the Canteen Area

Table 14. Satisfaction Rating in the Canteen Area

Average per Engineering

Figure 9. Satisfaction Rating in the Canteen Area

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Figure 9. Satisfaction Rating in the Guidance Counseling and Health Office

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

f. Offers an adequate collection of learning materials in a variety

Table 17. Satisfaction Rating in the Library Area

Average per Engineering

Figure 10. Satisfaction Rating in the Library Area

Table 20. Satisfaction Rating in the Registrars Office

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Figure 11. Satisfaction Rating in the Registrars Office

Table 21. Satisfaction Rating for the Security Office

Table 22. Satisfaction Rating in the Security Office

Average per Engineering

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Figure 12. Satisfaction Rating in the Security Office

Table 23. Satisfaction Rating for the Facilities Area

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

b. rest rooms are clean, safe and user friendly:

Table 24. Satisfaction Rating in the Facilities Area

Average per Engineering

Figure 13. Satisfaction Rating in the Facilities Area

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Table 26. Satisfaction Rating in Other Areas

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

Average per Engineering

Figure 14. Satisfaction Rating in Other Areas

Campuses: Hilltop | MH del Pilar | Pallocan East | Pallocan West | Lipa

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