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JITENDER SINGH

DoubleTree by Hilton - Agra,


Email: jitendersingh235@yahoo.com
Mobile: +91 8392932159, 8650021122

Training Manager
A result oriented & seasoned professional with rich experience in Training & Development, Academics and
F&B Operations. Presently spearheading efforts to accomplish Vision & Mission of DoubleTree by Hilton Agra, as a Training Manager.
- Talent On boarding

- Talent Management

- Employee Recognition

- Employee Engagement

- Talent acquisition

- Compensation & Benefits

- Industrial Relations

- HR Practices

Career Highlights
August 2014 Till Date DoubleTree by Hilton Agra (Preopening)
September2013- August 2014 -Hilton Garden Inn- Trivandrum (Preopening)
Company Profile
Hilton Worldwide (formerly, Hilton Hotels Corporation) is an American global hospitality company. It is
owned by the Blackstone Group, a private equity firm. As of August 2012 Hilton brands encompass 4,073
hotels with over 642,000 rooms in 91 countries. Hilton is ranked as the 38th largest private company in the
United States by Forbes.
The company owns, manages, and/or franchises a portfolio of brands which includes Waldorf Astoria Hotels
and Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree (Doubletree by Hilton), Embassy
Suites Hotels, Hilton Garden Inn, Hampton Inn and Hampton Inn & Suites, Homewood Suites by Hilton,
Home2 Suites by Hilton and Hilton Grand Vacations.
Website: http://www.hiltonworldwide.com/
August 2010 - September 2013 - Training &Development Manager -Leonia Holistic Destination, Hyderabad
Company Profile
Leonia Holistic Destination is India's first and the world's finest themed destination near the city of Hyderabad
with over 950 professional. Established with the concept of providing a unique and a fully integrated leisure
experience, Leonia comprises of 4 hotels and villa resorts of 462 keys, a 300,000 Sq Ft International convention
and sporting facility with a capacity of over 6000 guests, over 50 indoor and outdoor banqueting venues, an
award winning 100,000 Sq Ft Wellness Spa and Medi Centre offering over 200 experiences, over 50 unique
outdoor soft adventure experiences, 10 restaurants, bars and night clubs, 3 International standard theatres for
movie experience and conventions.
Website: - http://www.leonia.in/
April 2009 August 2010 -

B.P Institute of Hotel and Tourism, Agra, Assistant Professor, Training


& Placement Head.

September 2007- April 2009 - The Oberoi Wild flower Hall, Shimla (F&B Assistant)
Internal Transfer
The Oberoi Amar Vilas, Agra (SDP)

Present Responsibility
Administering Employee Training Programs

Promotes and informs employees about all training programs.


Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive
atmosphere for guest relations.
Helps employees identify specific behaviours that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction
and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Observes service behaviours of employees and provides feedback to individuals and/or managers.
Conduct recreational training for the team members.
Managing CSR initiative at the unit.

Evaluating Training Programs Effectiveness

Monitors enrolment and attendance at training classes.


Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership
skills.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

Ensures all training and development activities are strategically linked to the organizations mission and
vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to
improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Establishes guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous
improvement.

Managing Training Budgets

Participates in the development of the Training budget as required.


Manages budget in alignment with Human Resources and property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals

Human Resource functions

Handling internal (TALEO) and external recruitment portals.


Handling team acquisition Sourcing ,selection and retention of team members
On boarding Team member Insuring the statutory compliances.
Performance Management Handling Performance reviews (Pulse Check, Probation Check, Mid-Year
and Annual reviews), Succession Planning.
Compensation & Benefits
Industrial Relations Keeping statutory requirement in compliance with the law.
Manages Human resource capital plan, budget, and turnover in alignment with property financial goals.

Certifications

Certified Recruiter by Hire Vue. (Interview Basis Awareness, Creating and managing talent pool,
Creating
Validated Interview Questions, Effective On boarding, Employment Branding, Structured Behavioural
Interviewing)
Certified trainer and facilitator.
Successfully completed the certification course in Basic Presentation Skills: Planning a Presentation,
Creating a presentation & Delivering a Presentation
Successfully completed a certificate course in Managing New Manager
Certified Internal Auditor for ISO 9001-2008, ISO 14001-2004, ISO 18001-2009
French diploma from YMCA .New Delhi
Successfully completed fire fighting certificate course form Uttrakhand Fire Department, Dehradun
Attained a certificate in Wine Training, from Sula
Active participation in seminar conducted on CSR Activity on Female Feticide
Successfully complete Management Development Program Level-3

Software Skills

MMS (Material Management System)


Check SCM
MICROS (Comprehensive restaurant and food service outlet point-of-sale)
Shawman & OnQ (POS-Point of Sale, PMS-Property Management System, S&C Sales and catering)
HRMS (Human Resource Management System)
HRIS (Human Resource Information System)
LMS (Learning Management System) .Administrator user
CFS (Customer Feedback System) Administrator user
Video Editing Application.
Microsoft Publisher.
11.TALEO

Project Accomplished

Efficaciously setup the Training Department as a Pre-Opening Training Manager.


Instrumental in launching Employee Recognition, at the preopening stage.
Efficaciously planned & executed the Employee Engagement plan at Hilton Garden Inn.
Key member in successful launching of HRMS at Leonia Holistic Destination.
Master controller of LMS and a key player in launching and making LMS, a successful learning tool for
Leonia Holistic Destination.
Food and Beverage Standard Operating Procedures
Videographed Standard Operating Procedure
Started Destination Host Trainee Program (Staff Development Program) at Leonia Holistic Destination.

Professional Education

Executive MBA in Human Resource Management & Training & Development from NIBM .
Bachelor In Hotel Management and Catering Technology from H.N.B.Garhwal University in 2008
Completed 3 months Industrial training from Park Plaza, Gurgaon
Completed 6 months Industrial Training from Jaypee Palace Hotel & convention Centre, Agra.
General Education: - 10th & +2 from army public school Beas, Punjab in 2001 & 2003 respectively

Jitender Singh