JEDI BENTILLO

LAW 411
Atty. Oliver Saniel

GS 105 (7:30- 8:30 pm)

August 9, 2016

ORIENTATION SEMINAR ON ESTABLISHING A BUSINESS ENTERPRISE AND

RELEVANT CONSUMER WELFARE LAWS
RETAIL REACTION PAPER

What are 10 significant ideas I gained/learned from the seminar that is part of the
subject? Why?

The seminar led by Mrs. Erlinda Lopez, was very informative as she showed us
different videos of various consumer practices that can be used in our daily consumer
transactions and discussed further about consumer rights and responsibilities. Ten (10)
significant or important ideas I learned from the seminar related to Retail trade and its
importance will be discussed. Notably, (1) the consumer responsibility to take action in
which it was encouraged not to tolerate or repudiate so as not to take advantage of the
situation when purchasing an item at a certain price that is relatively lower than the presumed
price, but ask in order to double check the certain price inconsistency as one of our consumer
responsibilities. Relating to retail trade transactions are in whereas under Republic Act No.

7394, otherwise known as the Consumer Act of the Philippines protects the general
welfare of the consumer. (2) Always check the labels, in order to exercise the
consumers rights to safety, (3) Repair, Refund, Replace Policy, as moderated by the
Department of Trade Industry (DTI), in contrast to the No Return, No Exchange, is a
policy that provides consumers remedies against defects or malfunctions of consumer
goods. Furthermore, (4) Consumer Complaint Mediation/Arbitration are also entertained
by DTI Arbirtration officer to call upon investigation and render final judgement against
the complained party.

With regards to (5) duration of warranty, learned that the applicable prescribed days
for both expressed and implied warranty against certain hidden defects of an item were
also discussed and informed us, especially when dealing with car purchases. As also
included and related to the context of Republic Act No. 7394, Article 68, paragraphs (e)
and (f) and also supported by the Civil Code, provides the consumer duration of this
remedy a period not less than sixty (60) days nor more than one (1) year following the
sale of new consumer products under the duration of implied warranties which is
considered as reasonable time for the remedy against such fraudulent practices,
defects etc.
Another thing learned (6) DTI doesnt entertain Corporate Entity Complaints and only
consumer complaints to exercise the right to representation. Another new insight
learned was (7) Buy 1 Get 1 Promo Distinction in contrast to Buy 1 Take 1 promos
among supermarket so as to avoid fraudulent practices, and deception. With regards to
(8) Consumer Responsibilities, it was emphasized also inline with our consumer rights
are corresponding responsibilities or obligations to exercise as well. Also (9) Online
Shopping Complaints were also discussed and informed us noted that DTI was
receiving a lot of online shopping complaints. It was important to note from the speaker
that items purchased online via platforms like Lazada cant be returned as stipulated as
an as where is clause. It was further explained that these online platforms are
merchant sellers compared to direct online sellers where there is a physical appearance
during meet-up trades and can return the item when there are certain hidden defects.

Laslty (10) ICC Stickers and PS Embossed were compared during the discussion.
Always check for these labels in our appliances, with regards to gas tanks PS
embossed marks and not stickers are labelled. Compared to ICC Stickers with certain
codes were distinguished from PS embossed marks as they were used in large volumes
or scale.