TRUNG TM

H TR BN HNG MIN NAM

PHNG KHCH HNG C NHN

CNG HA X HI CH NGHA VIT NAM

c lp T do Hnh phc

Tp.HCM, ngy 1 thng 7 nm 2016

BO CO
V vic: kho st, nh gi cht lng qun tr KBH thng 7 nm 2016

Thc hin ch o ca Lnh o Ban Khch hng C nhn theo tinh thn cng vn s:
-

S 571/KHCN-HBK ngy 24/02/2016 v/v Kho st v nh hng nng cao cht lng knh
bn hng 2016
S 948/KHCN CSKH ngy 23/3/2016 v/v Giao nhim v h tr cng tc CSKH
S 1528/VNPT VNP KHCN ngy 22/3/2016 v/v y mnh pht trin thu bao di ng VNP
tr trc trn knh BL, BH X
a im, thi gian v nhn s nh sau:

TTKD tnh/TP:

Bnh Phc

Thi gian cng tc:

28/6-1/7/2016

Nhn s tham gia:

P.BHCN MN: Nguyn Th Hng Hnh, Trng Th Mai Trang

I. NI DUNG CHNH, MC CH CNG TC:

Thc hin kho st BL, P.BHKV, P.HNV nh gi v cng tc pht trin knh, cng tc kinh doanh, cng
tc iu hnh cng nh b tr nhn s ti TTKD VNPTTP . T c cc t vn ph hp gip TTKD
VNPTTTP trong cng tc pht trin knh bn hng v nng cao cht lng knh bn hng ti n v. Ni dung
t vn ca on cng tc:
+ T vn v m hnh t chc, nhn s v cch thc vn hnh m hnh 2 hiu qu.
+ T vn v xy dng cc ch tiu BSC-KPIs ca n v.
+ T vn v cng tc thu cng tc vin.
+ T vn v cng tc pht trin knh bn hng.

1. Kho st thc t im bn trn a bn:

- S lng im kho st thc t 20 im/ 5 P.BHKV
+ H. Chn Thnh: B & N Mobile, Lm Thnh Chung ( BH X)
+ H. Lc Ninh + B p: Phng Tho , Hu Tng (BH X),
+ H.. Bnh Long + Hn Qun: Duy Khng , Duy Khnh, Tp ha c Lnh
+ TX.ng Xoi: B Thanh Hng , Tun Hng, Thi Hng
- kin ca im bn:

+ Cc im bn c nhn xt tt hn trong thi gian 1 nm tr li y, NVKD a bn c gh

thng xuyn hn, tuy nhin, NVKD cn hn ch tip xc hi thm vi BL ch n thun
l giao sim th ri i, cha gii thiu c chnh sch hp dn ca nh mng. BL c dn
y sticker tng i 1399, BL cho bit t s dng n tng i ny.
+ BL cng cho bit vi chnh sch sim 690 ng, KH cng s nhiu hn, tuy nhin, cht
lng sng trn a bn cha tt, cn b chp chn v, 3G 1 s ni khng n nh (H.B p,
x Tn Hip H.Bnh Long,..)
+ Trn a bn BPC theo nhn xt ca BL, v di ng VTL l mng bn chy nht, tip n
Vina v cui cng l Mobi. Do TB Vina trn a bn t nn khi KH nhn thy TK DK2 cn
nhiu nhng vn khng s dng c ra ngoi nn b khiu ni nhiu v khng hi lng khi
np th mi, BL cng xut chuyn i TK DK2 sang TKC KH s dng ht c TK,
t tng DT TKC.
+ cc B t s dng sim Eload v s chuyn nhm tin nn hu ht ch bn th co vt l
+ V bng rng: i th cnh tranh ch yn l VTL,FPT 2 i th ny ko sn cp n cc
khu vc trng hc, khu dn c mi, t tip cn v lp nhanh cho KH. VNPT cn hn ch
v nhn s v thit b nn cn tn nhiu hp ng v thi gian lp t b ko di. Cht lng
ca thit b cha tt nn sau khi lp t KH khng s dng c, dn n khng thu c
cng n trn a bn.
+ v My TV: i th cnh tranh l VTL v SCTV, thit b My TVcn hn ch 1 cng v cc
cao hn cc nh cung cp khc.
Thng tin th trng:
+ Sim Data Mobi ( khu vc Hn Qun Bnh Long) ang bn vi gi 20k/14 GB.
+ Viettel ( H.Chn Thnh) trang b y t ri v gii thiu rt chi tit v tt c cc dch v
Di dng, bng rng v Truyn hnh cp cho cc BL nh:

2. Kt qu kho st cht lng knh bn hng:

- T ngy 1.7.2016, TTKD Bnh Phc chnh thc tch 6 Phng BHKV thnh 11 P.BHKV trn a
bn, thi gian u cc phng BHKV hin ang gp nhiu kh khn trong vic chia tch v sp
xp li nhn s ca cc Phng. Nhm cng tc kho st ti 5 phng P.BHKV Chn Thnh,
Hn Qun, Bnh Long, Lc Ninh, B p, ng Xoi kt qu kho st nh sau:
-

Tng quan chung v m hnh, qun l, cht lng knh ca cc Phng BHKV : ( s liu knh
c ly trn h thng smss t ngy 1/6-30/6/2016)

P.BHKV Chn Thnh:

+ Nhn s vi tng s lao ng l 7 ngi, trong c 1 ph trch phng ( G), 3 NVKD TS, 1
NVKD TT, 1 Ca hng trng, 1 K ton (ph trch cng n, kho bi) , 3 CTV lm GDV, 10
nhn vin thu cc, phng qun l 2 GD , 171 BL v 9 BH X , qun l 1414 TB tr sau,
1.493 Mega, 3037 Fiber, 3135 My TV. DT cc dch v tr sau khong 1.4 t. DT np th tr trc
1 t / thng. H.Chn Thnh c 2 khu cng nghip ln, tuy nhin, bn hng lu ng khu vc
ny gp nhiu kh khn. Tuy nhin, P.BH lm vic vi cng on 2 khu CN tr thnh B
VNP, trung bnh 1 thng bn c 50-100 sim.
+ Cc ch tiu knh nh sau: ph knh: 2.22%, T l BL pht sinh DT: 98,86%, T l BL
bn SIM : 27, 43% , T l BL c Eload : 15,34% , T l np th ng a bn PBH 65,31% ,
Tn sut chm sc BL (t l BL c chm sc ti thiu 1 ln/tun) 100%, T l BL c
gn ta 87,79%.

P.BHKV Hn Qun
+Nhn s vi tng s lao ng l 5 ngi, trong 1 G, 1 NVKD TT+ 1 CTV TT, 2 NVKD TS
c 1 nhn s ang ngh thai sn, 1 k ton ang ngh thai sn, 1 ca hng trng, 2 CTV lm
GDV, 8 nhn vin thu cc. Hin khi tch ra Phng qun l 160 BL, 11 BH x, qun l.
+ Cc ch tiu knh nh sau: ph knh: 2.22%, T l BL pht sinh DT: 98,86%, T l BL
bn SIM : 27, 43% , T l BL c Eload : 15,34% , T l np th ng a bn PBH 65,31% ,
Tn sut chm sc BL (t l BL c chm sc ti thiu 1 ln/tun) 100%, T l BL c
gn ta 87,79%.

P.BHKV Bnh Long:

+ Nhn s vi tng s lao ng l 7 ngi trong 1 G, 1 NVKD TT + 1 CTV TT, 3 NVKD
TS, 1 k ton, 1 ca hng trng, 2 CTV lm GDV, 7 nhn vin thu cc. Phng qun l 157
BL, 8 BH x. Qun l 2.526 TB tr sau, 2190 Mega, 3037 Fiber, 3638 My TV, Dt cc dch v
tr sau khong 1.9 t, Dt np th tr trc 1.2 t/ thng.
+ Cc ch tiu knh nh sau: ph knh: 2.22%, T l BL pht sinh DT: 98,86%, T l BL
bn SIM : 27, 43% , T l BL c Eload : 15,34% , T l np th ng a bn PBH 65,31% ,
Tn sut chm sc BL (t l BL c chm sc ti thiu 1 ln/tun) 100%, T l BL c
gn ta 87,79%.

P.BHKV Lc Ninh:
+ Nhn s vi tng s lao ng l 6 ngi trong 1 G, 1 NVKD TT + 2 CTV TT, 2 NVKD
TS, 1 k ton, 1 ca hng trng, 2 CTV lm GDV, 7 nhn vin thu cc. Phng qun l 205
BL, 5 BH x. Qun l 2407 TB tr sau, 2673 Mega, 3318 Fiber, 3135 My TV, DT cc dch v
tr sau khong 1.9 t, DT np th tr trc 1.8 t/ thng.
+ Cc ch tiu knh nh sau: ph knh: 2.22%, T l BL pht sinh DT: 98,86%, T l BL
bn SIM : 27, 43% , T l BL c Eload : 15,34% , T l np th ng a bn PBH 65,31% ,
Tn sut chm sc BL (t l BL c chm sc ti thiu 1 ln/tun) 100%, T l BL c
gn ta 87,79%.

P.BHKV B p:
Nhn s vi tng s lao ng l 4 ngi trong 1 G, 1 NVKD TT, 2 NVKD TS, 1 CTV lm
GDV, 4 nhn vin thu cc. Phng qun l 96 BL, 5 BH x.
Cc ch tiu knh nh sau: ph knh: 2.22%, T l BL pht sinh DT: 98,86%, T l BL
bn SIM : 27, 43% , T l BL c Eload : 15,34% , T l np th ng a bn PBH 65,31% ,
Tn sut chm sc BL (t l BL c chm sc ti thiu 1 ln/tun) 100%, T l BL c
gn ta 87,79%.

P.BHKV ng Xoi:
+ Nhn s vi tng s lao ng l 17 ngi , trong 1 G, 1 PG, 2 NVKD TT, 4 NVKD TS
c 1 nhn s ang ngh khng lng , 4 GDV, 4 k ton thu n, 2 CTV TT. Phng qun l 96
BL, 5 BH x. Qun l 5998 TB tr sau, 3782 Mega, 6261 Fiber, 3254 My TV, DT cc dch v
tr sau khong 4.5 t, DT np th tr trc 2.8 t/ thng
+ Cc ch tiu knh nh sau: ph knh: 2.22%, T l BL pht sinh DT: 98,86%, T l BL
bn SIM : 27, 43% , T l BL c Eload : 15,34% , T l np th ng a bn PBH 65,31% ,
Tn sut chm sc BL (t l BL c chm sc ti thiu 1 ln/tun) 100%, T l BL c
gn ta 87,79%.

3. Nhn xt chung c ch qun l v cht lng knh:

- Hin ti tt c cc phng BHKV p dng m hnh 2 v trin khai c ch khon nhn vin qun
l v kinh doanh theo a bn v theo tuyn ng c th, tuy nhin, khi tch nh P.BHKV (t 6
phng thnh 11 phng) th vic phn b nhn s cn mng v cng vic cha i vo n nh.
- P.BH Chn Thnh, B p, Hn Qun: ph trch phng xut pht t NVKD TT v k ton, nn
cn hi b ng trong qu trnh iu hnh, nh hng nhn s, cng vic, qu nhiu cng vic
nh phn r/ chm BSC, bo co, tng hp, qun l kho bi nn cha i su vo chuyn mn
qun l, iu hnh.

Hu ht NVKD TT v TS l NV k thut nn nghip v, k nng tip xc vi im bn cn hn

ch.
Hin nay, NVKD TT ti P.BHKV cn mng, qun l 1 s lng BL ln nh: P.Chn Thnh 1
NVKD TT qun l 171 BL, P. ng Xoi 2 NVKD TT + 1 CTV qun l 79 BL, P. Lc Ninh 1
NVKD+ 1CTV qun l 205 BL, P. Bnh Long 1 NVKD + 1CTV qun l 160 BL, P. Hn
Qun 1 NVKD + 1CTV qun l 157 BL, P.B p 1 NVKD + 1 CTV qun l 96 BL.
Vi s lng BL v nhn s ti P.BHKV khng th m bo chm sc c ht cc im bn
trn a bn, hu ht NVKD TT ch qun l chung cc im bn ln (DT > 40 triu), s lng
BL cn li c phn giao cho cng tc vin i chm sc v b hng ha. Tuy nhin, do mc
k nng v nghip v ca CTV cn hn ch nn cha truyn thng chnh sch v thuyt phc cc
BL ly sim ca VNP, cha tng c mc tnh cm i vi im bn.
Vic tnh BSC cho nhn vin: P.THNS s phn BSC cho cc P.BHKV theo qu; G P.BHKV t
phn r v giao ch tiu cho NVKD. Tuy nhin, bng chi tiu BSC cho NVKD TT cn p cng
vic ca NVKD TS nh pht trin cc dch v IVAN, VNPT CA, vn edu v 1 phn cng n kh
i.
Ch tiu giao cho NVKD TT nh sau: DT sim th t 500-800 triu/ thng , SL TB pht trin thc
c tnh bnh qun 3 sim/ 1 BL.
Ch tiu giao cho NVKD TS c chia theo T trng Doanh Thu a bn ,bnh qun s lng PT
nh sau: TB TS thc tng TS 10 Tb, Fiber 20, MyTV: 15 -20
Hin ti, cc phng BHKV c trang b Sim Eload cho im bn tuy nhin, a phn im bn l
Tp ha nn ch ca hng khng mun s dng v s bn nhm tin cho KH. V th t l sim
Load cn thp nh: H.B Gia Mp 8.6%, ng Xoi 11.15%, Phc Long 12.04%.
khu vc Lc Ninh t l np th ng a bn cn thp < 70% do trn th ca i L Thnh t
Bnh Long ln, khu vc Chn Thnh 65,31% do cng nhn KCN di chuyn v BDG.
Phng thc truyn thng ni b: Lnh o TTKD ch o cc P.BHKV phi giao ban hng tun
vi NVKD, ring phng HNV, gim st tr trc c 1 group ring trn mng x hi FB (gm
NVKD TT, CTV, G P.BH) cp nhp thng tin i th v cc kh khn trin khai trn a bn
GS tr trc h tr gii quyt kp thi.
Vic trin khai trn h thng SMSS c thc hin ng b t qu I/2016, y l cng c duy
nht m phng HNV s dng ly thng tin, s lng TB TT bo co hng tun/ thng v
thm BSC ca cc P.BHKV v NVKD.
Vic trin khai im bn hng phng x theo VB s 2583/ VNPT VNP KHT, TTKD BPC
pht trin c tng cng 82 BHX v trong c 70 BHX hon tt vic trang b bng
hiu v ko ng truyn n B c th thay sim c cho Khch hng.
Hnh nh thng hiu : trong thng 6, P.HNV hon thnh vic trang b lp t bng hiu ln
cho 82 BH x, tuy nhin, ph thng hiu trn a bn cn mng cc im bn l nh cha
c chu cp bng vy v bng hiu ln, khng poster, t ri ti cc im bn. C nhng BL
c DT cao khu vc TX ng Xoi cng khng c thng hiu VNP.

Kin ngh, xut ca cc phng BHKV:

Do hn ch v kinh ph khng c ngun ring cho P.BHKV nn cc BHKV xut lnh o
TTKD trang b bng hiu, k sim cho cc BL, vt phm trong cng tc bn hng lu ng
tng phn nhn din thng hiu v khch thch bn hng ti a phng.
Vi phn mm SMSS hay b ng khi n ngy vng.
Chnh sch ca VNP lun ra sau i th v th vic trin khai gp rt nhiu kh khn v mc
truyn thng cha mang tnh ng nht cc khu vc.
Hu ht NVKD a bn l nhn s t K Thut sang v th k nng giao tip, bn hng vi im
bn cn hn ch, xut c nhng lp tp hun v k nng v nghip v.

Do thi gian u tch nh cc P.BHKV nn vic phn li nhn s cn gp nhiu kh khn,

xut lnh o TT, P.HNV , P.NSTH h tr trong vic iu chuyn nhn s , phn r BSC cho
n v dn i vo n nh.
P.BHKV xut P.DHNV phi gi s liu hng tun/ thng cc thu bo pht trin thc GD
P.BH nm s liu v iu chnh ch tiu cho ph hp vi tng NVKD.
Cng tc thu CTV trn a bn gp nhiu kh khn do cha c c ch ring cho CTV TT v TS,
cc P.BHKV xut c c ch ring CTV gn b lu di vi nh mng, to lng tin cho BL,
hn ch vic thay i ngi lin tc trn a bn.
Do v tr a l BPC nhiu i ni nn cht lng sng 1 s vng rt yu, nh hng n cng
tc bn hng v pht trin thu bao ti a phng,
6. Lm vic vi Phng HNV v Lnh o TTKD:
Cc ch tiu knh ca TTKD BPC n thng 6/2016 nh sau: ph knh: 1,55%, T l BL
pht sinh DT: 96,86%, T l BL bn SIM : 37.13% , T l BL c Eload : 15,59% , T l np
th ng a bn 91,54% , t l np th ng qun/ huyn: 77,25%, Tn sut chm sc BL (t
l BL c chm sc ti thiu 1 ln/tun) 86,57%, T l OB hi lng :96%, T l OB lin lc
c 59%, hin ang xp hng 12/22 trong thng 6.
P.HNV c 12 nhn s ( 2 Lnh o phng, 2 GSTT, 2 GSTS, 5 thu cc), P.DHNV phn
chuyn bit 2 GS TT v GS TS ti phng, phn nh chuyn qun khu vc cho 2 GS TT.
P.HNV c 1 i CTV TT bn hng rt tt, hng tun/ thng lun c k hoch phi hp vi
P.BHKV bn hng trc tip trn a bn.
Cc P.BHKV cn hn ch trong cng tc tuyn cng tc vin do cha c c ch ring cho i ng
ny v th CTV thng xuyn b thay i.
K hoch trin khai BH x theo cng vn 2583/VNPT VNP KHCN KHT: hon thnh
82 im t 80 % so vi k hoch c giao.
Dch v di ng tr trc t :.% , so vi cng k t ..% , dch v di ng tr sau: .% so
vi cng k t , Fiber so vi cng k % , My TV so vi cng k %
P.HNV va trin khai xong 200 bin vy nh cho BL, d kin trong thng 7 s hon tt vic
cp v treo bng vy ti BL.
Hin nay, nhn vin a bn cn t, vic trin khai chm sc, giao hng cho BL v t chc
BHL cn mt nhiu thi gian. Vic nhp d liu ln h thng SMSS c qui nh khng qu 2
ngy k t ngy giao hng ha cho B.
Mt s khu vc nh P.BH Chn Thnh cha tuyn c CTV Th trng nn 1 mnh NVKD TT
khng th chm sc ht c 171 BL.
1 s P.BHKV ch tiu v ph knh tuy nhin BSC phn cho cc P.BHKV vn c ch tiu
pht trin BL mi.
Kho st trao i thng tin vi nhn s P.BHKV:
+ Gim c P.BHKV nm c thng tin v th phn, s liu trn a bn, nhng 1 s phng G
P.BHKV mi tch ra nn cn b ng nhiu v cng tc iu hnh ( P.Chn Thnh, P.B p) ,
G P.BHKV cn x l qu nhiu s v nh ( phn r BSC, bo co tng hp) cha chuyn su
vo cng tc bn hng v nh hng cho cc NVKD.
+ NVKD TT qu mng v 1 s phng ( chn Thnh) cha thu c CTV nn khng chm sc
ht c s lng im bn trn a bn, Mt s im cha c cung cp sim/ th bn.
+ vic chm BSC cho CTV c phn KPI phn giao 3 sim / BL cha ph hp v lm nh hng
n tnh xc thc khi CTV nhp d liu trn h thng SMSS.
khu vc huyn Lc Ninh, ch tiu np th ng a bn cn thp, c hin tng trn th t i
l Thnh t ca H.Bnh Long sang.
Hin nay, NVKDTT lm lun cc cng vic ca NVKDTS nh vnedu v CA, chu 1 phn v
cng n kh i.

Theo cng vn s ../ v chng trnh khai bo dch v care plus cho Khch hng, TTKD
BPC cha trin khai chng trnh ny.
V chng trnh n ci VNPT: so vi t kho st trc v chng trnh n ci VNPT, TTKD
BPC hon tt vic ci to mt bng khai trng 2 ca hng mi ti Chn Thnh, B p, tuy
nhin, GDV l CTV nn trang phc cha ng u, th eo cha c, cha y cc bng ng
K thng tin thu bao v Quy trnh gii quyt khiu ni.
V chng trnh truyn thng cho gi Big Data theo vn bn s 2329/KHCN-MKT ngy
8/6/2016 : hin nay TTKD BPC cha trin khai chng trnh ny, cha in t ri truyn thng v
bng hiu ln trn a bn.
6.1 Kin ngh ca TTKD:
Hin nay, cng tc bo co ang chim nhiu thi gian ti n v, cng vic trin khai c tt
hn, TTKD xut Tng cng ty thng nht cc mu biu bo co, nng cp h thng smss
NVKD a bn c th nm c s lng TB pht trin thc hng tun/ thng t iu chnh
ch tiu trong thng.
So vi cc i th cnh tranh nh: Viettel, Mobifone th hin nay vic trang b bin hiu cho cc
im bn ca Vinaphone cn nhiu hn ch. xut TCT c phng n b sung chi ph truyn
thng, qung co.
Vic gim st NVKD TT v TS, CTV hin cn gp nhiu kh khn cha c phn mm h tr cp
nhp ni dung cng vic v kt qu lm vic theo ngy ca tng nhn vin hu ht vn cn thc
hin th cng, xut TCT trin khai chng trnh qun l cng vic hiu qu hn.
6.2 K hoch SXKD ca TTKD trong Q3 nh sau:
T ngy 1.7.2016 quyt nh chnh thc tch tng phng BHKVch qun l 1 Huyn, P.HNV
phn chia r cc ch tiu BL, DT (TT, TS, VAS, GTGT, Data) Trm BTS ca tng P.BHKV. H
tr cc P.BHKV n nh v nhn s v cc cng tc trin khai.
Tp trung pht trin di ng tr sau, v dch v vnedu cho ngnh gio dc ti a phng.
Truyn thng gi big data theo ch o ca Ban KHCN.
Hon thnh c ch th lao tuyn cng tc vin tr trc tr sau
Hon thin vic ko ng truyn v trang b bng hiu cho cc HX x cn cha hon thnh
Hon thnh vic lp t 200 bng vy nh cho cc im bn l.
T chc cc lp tp hun nghip v cho CTV, GDV, NVTT, NDTS
Tp trung trin khai sim 3G ti BPC.
Pht ng phong tro thi ua 6 thng cui nm .
6.3 xut ca Nhm cng tc:
BSC nn giao cho cc P.BHKV theo thng d iu chnh ch tiu hn Qu.
Gim st tr trc hng tun/ thng chy s liu thu bao Hy trn trang Repair cho cc P.BHKV
nm c s liu pht trin thu bao thc, t iu chnh ph hp cng vic.
Gim st tr sau s lc danh sch khai bo cho i tng KHTS dch v ny theo tinh thn ch
o ca Tng cng ty.
i vi cc hp ng Bng rng c nh cn tn do nhn lc ca TTVT cha p ng, th c th
tham kho cch lm ca TTKD ng Thp gim lng hp ng tn bng cch: hng thng
phi hp vi on Thanh nin ko cp n khch hng.
TTKD BPC cn ng dng CNTT vo qun l iu hnh sn xut chung v phn ra BSC cho nhn
s tng P.BHKV (tham kho TTKD LDG, DTP, LAN, TGG..)
Nng cao cht lng qun l ca G P.BHKV: gim ti cc cng vic s v nh bo co, phn
r BSC, qun l kho bi,... G P.BHKV tp trung vo a bn, phn nhm KH, nm c th
phn v cc ch s knh t nng cao cht lng knh.
i vi cc khu vc c t l DBL bn sim thp nh ( Lc Ninh, B p, Chn Thnh) nn h tr
gi u b 5-10 sim/ im bn, h tr in list sim, chm s p, nhc nh v gip im bn kch
sim khi ht hn.

ci thin ch tiu BL c sim Eload: NVKD TT nn ra sot li cc im bn cha c Eload,

thuyt phc gn lun chc nng Eload ln TB m BL ang s dng. gip BL dng chnh
Eload ca h kch sim nhn tin hoa hng khuyn khch, BL thy c li nhun em li.
B chc Danh ca hng trng ti cc P.BHKV tng lng nhn s trc tip/ gin tip hoc phn
b li cng vic ca nhn vin k ton cho Ca hng trng , iu chuyn k ton/ GDV h tr
cho NVKD TT i vi P.BHKV cha c CTV TT.
Giao lun ch tiu pht trin mi cho CTV l GDV, ca hng trng, i ng thu cc ( tham
kho TTKD DTP)
Hng tun, cc P.BHKV nn hp giao ban thng xuyn vi NDKD v CTV nm k hoch v
nh hng cng vic trong tun cho NVKD v CTV hiu qu ( tham kho TTKD c Lc,
TTKD Long An..)
nng cao cht lng BL v nhn s tr trc cn mng, nhm cng tc xut i vi 1 s
phng hoc d s lng BL ( ph > ch tiu 1.5 BL/ 1000 dn) nn thanh lc nhng
im bn nh tp trung chm sc cc B cht lng hn.
Nhm bo co
Trng Th Mai Trang

4.
5.
1. c ch s knh ca P.BHKV trong thng 6
nh sau:
6.
9.

8.

Cht
knh

7.
12.

13.

14.

15.

16.

17.

21.

22.

23.

24.

25.

26.

29.

30.

31.

32.

33.

34.

35.

38.

39.

40.

41.

42.

43.

44.

47.

48.

49.

50.

51.

52.

53.

56.

57.

58.

59.

60.

61.

62.

65.

66.

67.

68.

69.

70.

71.

74.

75.

76.

77.

78.

79.

80.

83.

84.

85.

86.

87.

88.

89.

20.

92.
2. Ch s knh trn ton Tnh thng 6/2016
nh sau:
93.

94.

95.

96.

97.

98.

99.

110.

111.

112.

113.

114.

115.

100.

116.

126.
127.
128.
129.

105.
101.

102.

103.

104.

117.

118.

119.

120.

106.

121.

122.