Root Cause Analysis Template

For information about Root Cause Analysis, visit www.mindtools.com/rs/RCA.

Issue
Description

Client not
aware of
project status

Source

Client

Likely Root Cause

Criticality
Level
(High/
Medium/
Low)

Rationale

Medium

Doesnt
affect
delivery but
damaging
to account

Description

Status reports
not being
issued weekly
because of lack
of info from
Project Mgr

Likelihood

Information

High/
Medium/
Low

Tests to
Clarify

High

Check with
Program
Office

Possible Solutions
Description

Risks
Description

Simplify info
required for
report so
less timeconsuming for
PM to supply

Client feels
report lacks
detail

Measure of Success

Likelihood

Mitigation

Test

Results

Medium

Agree detaillevel required

for new report
with client

Check with
client after
four weeks

TBA

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