SUCCESS PROFILE PROJECT MANAGER

Business Unit

TSO

Work Code

BZPROMGR

People Mgr/Ind Contrib

IC

Direct Expense

Nil

Generic Role Title

Senior Project Mgr

CAPEX

$5-50M

Market Role Title

Business Project Specialist

Direct People Accountability

Nil

Reporting To

GM PMO

Indirect People
Accountability

Team of 15+

Key Projects

Large project - Medium to

High risk exposure

Employment Instrument
& Classification

EA

Location(s)

Sydney, Melbourne,
Brisbane

Role Context
Mission

Establish and lead a major project or program within the Telstra Service Operations
program of work, encompassing end-to-end delivery of all aspects of the project/program.

Strategic
Alignment

Lead the implementation of new/enhanced business capability, management of

project/program risk and enabling the management of benefits.

Outcomes

Establishment and maintenance of senior stakeholder engagement and communication

Ensure outcomes from projects meet business requirements, cost constraints and
specified timeframes
Foster collaboration and engagement across teams / functions / business units

Key Stakeholder Relationships

Internal

TSO SLT, TSO Lines of Business, TSO PMO, Procurement, Legal, HR, Communications.
Other Telstra BUs including TOPS, GES-A and GES-I

External

3rd Party Suppliers

Key Accountabilities
Primary Accountabilities:
1. Provide leadership and direction for effective end-to-end project delivery within the agreed financial
envelope. Drive prompt resolution where issues/risks of cost, benefits and plan arise.
2. Enable the development of the project business case, supporting and facilitating its approval
3. Ensure stakeholder engagement and the delivery of new products and/or services from the projects
meets business requirements
4. Monitor and control progress at a strategic level and provide regular reports on project progress
5. Oversee procurement and manage third-party contributions to the project on behalf of Telstra
Secondary Accountabilities:
6. Establish and implement tailored governance processes that optimise the utilisation of available

SUCCESS PROFILE PROJECT MANAGER

resources and facilitate the efficient prioritisation, coordination and delivery of all program activities
7. Establish benefit realisation plans and accountabilities
8. Demonstrate and display a personal commitment to coaching and mentoring others and role model the
Telstra values
9. Initiate and implement new solutions or approaches to improve project/program and team performance

Core Capabilities / Technical Skills

Technical Descriptors

Systems Thinking & Integration

Understand interdependencies of project/program

with the environment and considers this when
planning and implementing change.

Project Strategy, Definition & Planning

Define program/project execution approach. Shape

and sustain the program's business case.

Project Leadership

Guide project team to implement project/program

strategy. Build an environment of confidence and
trust within the team. Embed socially responsible
practice into the team. Develop the potential of
project staff. Support a learning environment.

Project Governance & Organisation

Establish the project/program organisation and team.

Recruit/select key lead roles and resource the
project. Shape and sustain project/program
governance, including use of corporate tools and
processes.

Stakeholder Engagement

Promote the project/program internally and externally.

Communicate effectively with stakeholders and
cultivate commitment. Facilitate external stakeholder
participation.

Sustain Project Progress

Measure, evaluate and coordinate program progress.

Ensure relevant legal and regulatory requirements
are addressed. Anticipate and respond to changes.
Manage project/program risk proactively including
providing advice and guidance on the identification of
the factors that may affect the project.

Manage transition & Change Management

Establish systems that integrate the ongoing change

management of the scope, schedule, estimates, risks
and resources. Advocate for change with
stakeholders and mitigate potential adverse impacts
to key groups. Evaluate the effectiveness of the
organisational change.

Enable attainment of benefits

Identify project/program benefits and trade-offs.

Shape and sustain the benefits delivery approach.
Evaluate attainment of expected benefits.

Qualifications/Experiences

SUCCESS PROFILE PROJECT MANAGER

Tertiary qualification - Finance or Business discipline preferred

Professional certification or accreditation in project or program management such as PMP or MSP, and
preferably membership of a suitable professional association.
Professional certification or accreditation in ITIL or experience delivering projects in a service managed
organisation.
5+ years experience leading projects/programs with a value of $5m+ projects
Demonstrated knowledge and application of project and program management and change management
methods, techniques and standards
Familiarity with project management using Clarity/EPM tools.
Strong negotiation and influencing skills, with proven ability establishing and maintaining both internal and
external stakeholder relationships
Experience working within telecommunications domain preferred

Personal Attributes
Results oriented
Assertive
Energetic and approachable

Potential barriers to success

Ineffective communication and presentation skills
Inability to effectively plan and prioritise workload and manage multiple project streams
Fail to recognise importance of developing strong internal/external stakeholder relationships

Feeder Roles
Band 2 Business or Project Management Roles
Program Office Manager
Portfolio Analyst

Potential Career Pathway (Potential

progression roles within Telstra)

Suggested Development Experiences

Principal Project Specialist

Contribution to strategic initiatives

Secondment within different function / BU

Leadership
Capabilities

Descriptors

Personal Leadership

Results Leadership

Strategic Leadership

Customer Focus

SUCCESS PROFILE PROJECT MANAGER

Customer Focus

Understands the customer's viewpoint

Proactively builds strong relationships with the customer
Collaborates within own area to benefit the customer
Encourages the team to place the customer first

Drive Strategy &

Innovation

Demonstrates awareness of key industry developments

Demonstrates awareness of main competitors
Encourages people to share new and innovative ideas
Supports people to implement new and innovative ideas
Encourages people to challenge and improve the way things are done to improve outcomes
for the business
Demonstrates awareness of major industry developments
Tailors content, style or tone of message specifically to the audience being addressed

Build Engagement
& Understanding

Talks about the future in clear and simple terms

Helps people see how their work connects to the vision
Role models a personal drive for change
Articulates a clear and inspiring vision
Supports people to accept and embrace change and generates enthusiasm

Collaborate &
Connect

Works collaboratively with others

Taps into relationships and networks across the wider team
Actively builds an understanding of others' perspectives
Is able to tap into informal channels of influence when formal channels don't achieve the
desired outcome

Translate Strategy
into Action

Persistently encourages people to continuously improve delivery of outstanding results

Solves difficult problems in a timely and effective way
Anticipates and overcomes obstacles and roadblocks
Is able to quickly adapt when required
Is able to work through problems and situations that are less clear cut

Develop Self
Awareness &
Leadership
Authenticity

Demonstrates genuineness with others

Demonstrates a solid understanding of own strengths and development areas
Welcomes and accepts positive and constructive feedback, and makes changes as a result
Adapts behaviour and style to work effectively with different people and environments
Demonstrates resilience and positivity in challenging situations

Develop Talent &

Capability

Understands what drives the team

Provides feedback on people's strengths and areas for development and coaches to build
capability and confidence
Provides encouragement and support to build people's confidence and capability
Shares own knowledge and expertise with others to help build confidence and capability
Draws on the diversity of the team effectively
Questions and probes to understand peoples present issues and unspoken thoughts,
concerns and feelings

Advocacy And Values

Advocacy

Take Ownership, Action Commitments, Get it Right First Time

I Always Listen, I Simplify, I Anticipate What You Want, I Adapt To Your Needs

Values

Better Together, Find Your Courage, Make the Complex Simple,

Show You Care, Trust Each other to Deliver