Code Description Causes

Code
Description
Causes
Exposure lamp defective Lamp
Exposure lamp error
stabilizer defective Exposure lamp
The peak white level is less than 64/255
101
connector defective Standard white
digits (8 bits) when scanning the shading
plate dirty Scanner mirror or scanner
plate.
lens out of position or dirty
Scanner motor driver defective
Scanner motor defective Harness
Scanner home position error 1
between SIO board and scanner motor
120 The scanner home position sensor does not
disconnected Scanner HP sensor
detect the OFF condition during operation.
defective Harness between SIO and HP
sensor disconnected
Scanner motor driver defective
Scanner motor defective Harness
Scanner home position error 2
between SIO board and scanner motor
121 The scanner home position sensor does not
disconnected Scanner HP sensor
detect the ON condition during operation.
defective Harness between SIO and HP
sensor disconnected
Black level detection error The black level
141 cannot be adjusted within the target value
Harness disconnected Defective SBU
during the zero clamp.
Dirty exposure glass or optics section
White level detection error
SBU board defective Exposure lamp
142 The white level cannot be adjusted within
defective Lamp stabilizer defective
the target during auto gain control.
Scanner motor defective
SBU communication error
The SBU connection cannot be detected at Defective SBU Defective harness
144
power on or recovery from the energy save Defective detection port on the BICU
mode.
161- The error result of self-diagnostic by the
Defective BICU Defective connection
001 ASIC on the BICU is detected.
between BICU and SBU
161- IPU error
Defective BICU board
002 Detected an error during an access to the Ri.
Copy Data Security Unit error
The copy data security board is not
detected when the copy data security
Incorrect installation of the copy data
165 function is set "ON" with the initial setting. security board Defective copy data
A device check error occurs when the copy security board
data security function is set "ON" with the
initial setting.
Serial Number Mismatch
NVRAM defective BICU replaced
195 Serial number stored in the memory does
without original NVRAM
not have the correct code.
Polygon motor error 1: ON timeout
Defective or disconnected harness to
The polygon mirror motor does not reach the polygon motor driver board Defective
202
targeted operating speed within the specified polygon motor driver board Defective
time after turning on or changing speed
polygon motor.
203 Polygon motor error 2: OFF timeout
Disconnected or defective harness to
The polygon mirror motor does leave the
polygon motor driver board Defective
READY status within 3 seconds after the

polygon motor switches off.
polygon motor
Code Description
Causes
Polygon motor error 3: XSCRDY signal
Disconnected or defective harness to
error
204
The SCRDY_N signal goes HIGH (inactive) polygon motor Defective polygon
while the laser diode is firing.
motor driver board
Laser synchronizing detection error: start
position [K]
Disconnected cable from the laser
The laser synchronizing detection signal for synchronizing detection unit or defective
220 the start position of the LDB [K], [Y], [M], connection. Defective laser
[C] is not output for two seconds after LDB synchronizing detector. Defective LDB.
unit turns on while the polygon motor is
Defective BICU.
rotating normally.
position [Y]
Defective BICU.
rotating normally.
position [M]
Defective BICU.
rotating normally.
position [C]
Defective BICU.
rotating normally.
FGATE ON error: K
The PFGATE ON signal does not assert
Defective ASIC (Lupus). Poor connection
230 within 5 seconds after processing the image between controller and BICU. Defective
in normal job or MUSIC for start position BICU.
[K].
FGATE OFF error: K
The PFGATE ON signal still asserts within
Defective ASIC (Lupus) Poor
5 seconds after processing the image in
231
connection between controller and BICU.
normal job or MUSIC for end position [K].
Defective BICU
The PFGATE ON signal still asserts when
the next job starts.
232 FGATE ON error: Y
between controller and BICU. Defective
within 5 seconds after processing the image BICU.
in normal job or MUSIC for start position

[Y].
FGATE OFF error: YT
he PFGATE ON signal still asserts within 5
seconds after processing the image in normal
233
job or MUSIC for end position [Y]. The
BICU.
PFGATE ON signal still asserts when the
next job starts.
FGATE ON error: M
[M].
FGATE OFF error: M
The PFGATE ON signal still asserts within 5
235
job or MUSIC for end position [M]. The
BICU.
next job starts.
FGATE ON error: C
[C].
Code Description
Causes
FGATE OFF error: C
The PFGATE ON signal still asserts within 5
237
job or MUSIC for end position [C]. The
BICU.
next job starts.
LD error: Bk
The BICU detects LDB error a few times
Worn-out LD. Disconnected or broken
240
consecutively when LDB unit turns on after harness of the LD
LDB initialization.
LD error: Y
241
LDB initialization.
LD error: M
242
LDB initialization.
LD error: C
243
LDB initialization.
285 Line position adjustment (MUSIC) error
Pattern sampling error ( insufficient
Line position adjustment fails four
image density ) Defective ID sensors
consecutive times.
AC charge output error [K]
The measured voltage is not proper when
300
BICU measures the charge output for each
color.
AC charge output error [M]
301
color.
AC charge output error [C]
302
color.
AC charge output error [Y]
303
color.
Color development motor error
The motor LOCK signal is not detected for
325
more than two seconds while the motor
START signal is on.
TD sensor (Vt high) error 1: K
The Vt value of the black, magenta, cyan, or
yellow TD sensor exceeds the specified
value (default: 4.7V) with SP3020-002 for
360
twenty counts. The [Vt - Vtref] value of the
black, magenta, cyan, or yellow TD sensor
exceeds the specified value (default: 5.0V)
with SP3020-001.
Code Description
TD sensor (Vt high) error 1: M
361
with SP3020-001.
TD sensor (Vt high) error 1: C
362
with SP3020-001.
for the line position adjustment

Defective image transfer belt unit
Defective PCU(s) Defective laser optics
housing unit
Disconnected or broken high voltage
cable. Defective or not installed PCU.
Defective high voltage power supply.
Color development motor slip due to an
increase in the torque caused by
connected components. Defective motor
Black, magenta, cyan, or yellow TD

sensor disconnected. Harness between
TD sensor and PCU defective. Defective
TD sensor.
Causes
TD sensor.

TD sensor.
363
364
365
366
367
372
373
374
375
TD sensor (Vt high) error 1: Y

with SP3020-001.
TD sensor (Vt high) error 2: K
yellow TD sensor is below the specified
value with SP3020-004 (default: 0.5V) for
10 counts.
TD sensor (Vt high) error 2: M
10 counts.
TD sensor (Vt high) error 2: C
10 counts.
TD sensor (Vt high) error 2: Y
10 counts.
TD sensor adjustment error: K
During TD sensor initialization, the output
value of the black, magenta, cyan, or yellow
TD sensor is not within the range of the
specified value with SP3238-001 to -004
(default: 2.7V) +- 0.2V
TD sensor adjustment error: M
(default: 2.7V) +- 0.2V
TD sensor adjustment error: C
(default: 2.7V) +- 0.2V
TD sensor adjustment error: Y

TD sensor.
TD sensor harness disconnected, loose,

defective. A drawer connector
disconnected, loose, defective. TD sensor
defectiver.
defectiver.
defectiver.
defectiver.
Heat seal not removed from a new
developer pack. TD harness sensor
disconnected, loose or defective. TD
sensor defective. Harness between TD
sensor and drawer disconnected,
defective.
defective.
defective.

(default: 2.7V) +- 0.2V
Drum gear position sensor error: K
The machine does not detect the drum
380
position signal for 3 seconds at the drum
phase adjustment.
Code Description
Drum gear position sensor error: M
381
phase adjustment.
Drum gear position sensor error: C
382
phase adjustment.
Drum gear position sensor error: Y
383
phase adjustment.
396
397
398
399
400
441

defective.
Dirty or defective drum gear position
sensor
Causes
sensor
sensor
sensor
Overload on the drum/development

Drum/Development motor error: K
motor Defective drum/development
The machine detects a High signal from the
motor Defective harness Shorted 24 V
drum/development motor for 2 seconds after
fuse on the PSU Defective interlock
the drum/development motor turned on.
system
Drum/Development motor error: M
system
Drum/Development motor error: C
system
Drum/Development motor error: Y
system
ID sensor adjustment error
When the Vsg error counter reaches "3", the
machine detects "SC400". The Vsg error
counter counts "1" when the Vsg detected by Dirty or defective ID sensor Defective
ID sensor is more than the value (default:
ID sensor shutter
4.5V) specified with SP3324-005 or less
than the value (default: 3.5V) specified with
SP3324-006.
Image transfer unit motor error
Motor overload Defective image
The motor LOCK signal is not detected for

more than two seconds while the motor
transfer unit motor
START signal is on.
Dirty image transfer belt contact sensor
Image transfer belt contact motor error
Defective image transfer belt contact
The image transfer belt contact sensor does
442
motor Disconnected connector of image
not detect the movement of actuator at the
transfer belt contact sensor or motor
sensor while the polygon motor rotates.
Disconnected cable
Image transfer unit error
Defective encoder sensor Image
443 The machine detects the encoder sensor
transfer unit installation error Defective
error.
image transfer unit motor
Paper transfer unit contact error
Defective paper transfer unit contact
The paper transfer unit contact sensor does sensor Defective paper transfer unit
452
not detect the movement of actuator at the contact motor Broken +24V fuse on
sensor while the polygon motor rotates.
PSU Defective IOB
Code Description
Causes
High voltage power: Drum/ development
High voltage leak Broken harness
bias output error
491
Defective drum unit or development unit
An error signal is detected for 0.2 seconds
Defective high voltage supply unit
when charging the drum or development.
High voltage power: Image transfer/ paper
High voltage leak Broken harness
transfer bias output error
Defective image transfer belt unit or
492 An error signal is detected for 0.2 seconds
paper transfer unit Defective high
when charging the separation, image transfer
voltage supply unit
bet or paper transfer roller.
PCDU toner collection motor error
The machine detects that the PCDU toner
PCDU toner collection bottle motor
495 collection bottle is not set for one second
damaged Disconnect or defective
when the PCDU toner collection motor is
harness Defective DRB board
turned off.
An obstruction (jammed paper, paper
scraps, etc.) has blocked the motor drive
3rd paper tray lift motor malfunction
and caused an overload. Paper lift
(optional Paper Tray Unit)
sensor connection loose, disconnected, or
503 The paper lift sensor did not activate within
damaged Paper lift sensor defective
18 sec. (for PTU) or 8 sec. (for LCT) after
Tray lift motor connection loose,
the tray lift motor switched on.
disconnected, or damaged Tray lift
motor defective
An obstruction (jammed paper, paper
scraps, etc.) has blocked the motor drive
4th paper tray lift motor malfunction
and caused an overload. Paper lift
(optional Paper Tray Unit)
sensor connection loose, disconnected, or
504 The paper lift sensor did not activate within
damaged Paper lift sensor defective
18 sec. (for PTU) or 8 sec. (for LCT) after
Tray lift motor connection loose,
the tray lift motor switched on.
disconnected, or damaged Tray lift
motor defective
506 Paper tray feed motor lock (optional Paper An obstruction (jammed paper, paper
Tray Unit)
scraps, etc.) has blocked the feed motor
A motor lock signal is not detected for more drive and caused an overload. Paper
than 1.5 s at power-on or the lock signal is

not detected for more than 1.0 s during
rotation.
tray feed motor connection loose,

disconnected, or damaged Paper tray
feed motor defective
Disconnect or defective harness of the
By-pass bottom plate error
by-pass motor Defective or
The signal from the by-pass tray HP sensor disconnected connection for the by-pass
does not change for 1.0 second after the by- motor. Defective by-pass motor
508
pass motor has rotated counterclockwise. If Disconnect or defective harness of the
this condition occurs three consecutive
by-pass HP sensor Defective or
times, the SC is generated.
disconnected connection for the by-pass
HP sensor. Defective by-pass HP sensor
Ventilation fan: front error
Defective ventilation fan: front or rear
The motor lock signal error is detected for
530
Disconnected or defective harness
10 seconds after the motor lock signal was
Defective DRB Defective BCU
first detected.
Ventilation fan: rear error
Defective ventilation fan: front or rear
531
first detected.
Laser unit fan error
Defective laser unit fan Disconnected
532
or defective harness Defective drive
board Defective BCU
first detected.
Fusing front fan error
Defective fusing front fan
533
first detected.
Fusing rear fan error
Defective fusing rear fan
534
first detected.
Code Description
Causes
Controller box fan error
Defective controller box fan
535
Defective BCU
first detected.
Junction gate solenoid fan error
Defective junction gate solenoid fan
536
Defective BCU
first detected.
Fusing/Paper exit motor error
Motor overload Defective
The BCU receives the lock signal 2.0
fusing/paper exit motor Defective or
540
seconds after turning on the fusing/paper
disconnected connection for the
exit motor.
fusing/paper exit motor
Heating roller error 1 The temperature
Loose connection of the thermopile
541 detected by the thermopile does not reach
Defective thermopile
0C for 6 seconds.
542 Heating roller warm-up error 1
Dirty or defective thermopile
After the main switch is turned on or the Defective thermopile. Trash on the
543
544
545
547
551
552
553
cover is closed, the increment of the heating

roller temperature per 10 seconds is 30C or
less. If this condition is detected five times
consecutively, SC 542 is defined. The
heating roller temperature does not reach
100C for 15 seconds after the heating lamp
on. The heating roller temperature does not
reach the ready temperature while 60
seconds after the heating lamp on. The
center temperature of the heating roller does
not reach the ready temperature for 30
seconds after the edge temperature of the
heating roller has reached the ready
temperature
Heating roller fusing lamp overheat 1
(software error)
The detected fusing temperature stays at
230C for 1 second.
(hardware error)
During stand-by mode or a print job, the
detected heating roller temperature reaches
250 C.
Heating roller fusing lamp consecutive full
power 1
When the fusing unit is not running in the
ready condition, the heating roller fusing
lamp keeps on full power for 8 seconds.
Zero cross error
The zero cross signal is detected for 0.05
seconds three times even though the heater
relay is off when turning on the main power.
The zero cross signal is not detected for 3
seconds even though the heater relay is on
after turning on the main power or closing
the front door. The detection error occurs
twice or more in the 11 zero cross signal
detections. This error is defined when the
detected zero cross signal is less than 45.
Heating roller thermistor (end) error 2
The temperature measured by the heating
roller thermistor (end) does not reach 0C
for 6 seconds.
Heating roller warm-up error 2
The heating roller temperature does not
reach the ready temperature while 70
seconds after the heating lamp on.
(software error)
surface of the thermopile lens. Defected

thermistor. Input voltage is over
guaranteed value Defective heating
roller lamp
Defective PSU Defective BCU

Defective heating roller thermistor (end)
Defective fusing control system
Broken heating roller thermostat

Broken heating roller fusing lamp
Defective fusing lamp relay Defective

fusing lamp relay circuit Unstable
power supply
Loose connection of heating roller

thermistor (end) Defective heating
roller thermistor (end)
Dirty or defective thermistor (end)
Heating roller fusing lamp broken
Defected thermostat Defective heating
roller fusing lampamp on.
The detected pressure roller temperature

stays at 230C or more for 1 second.
Code Description
Causes
Defective heating roller thermistor
(hardware error)
554
(end) Defective PSU Defective BCU
The heating roller thermistor (end) detects
Defective fusing control system
250C or more.
Heating roller lamp consecutive full power 2
When the fusing unit is not running in the
Broken heating roller thermostat
555 ready condition, the pressure roller-fusing
Broken heating roller fusing lamp
lamp keeps ON full power for 8 seconds or
more.
Zero cross frequency error
When the zero cross signal is 66 or more and
557 it is detected 10 times or more in 11
Noise (High frequency)
detections, the machine determines that
input 60 Hz and SC557 occurs.
Consecutive fusing jam
The paper jam counter for the fusing unit
reaches 3 times. The paper jam counter is
559
Paper jam in the fusing unit.
cleared if the paper is fed correctly. This SC
is activated only when SP1159-001 is set to
"1" (default "0").
Pressure roller thermister error 3
Loose connection of pressure roller
The temperature measured by the pressure
561
thermistor (center) Defective pressure
roller thermistor (center) does not reach 0 C
roller thermistor (center)
for 20 seconds.
Pressure roller overheat 3 (software error)
563 The detected fusing roller temperature stays Defective PSU Defective BCU
at 230C or more for 1 second.
Pressure roller overheat 3 (hardware error) Defective PSU Defective BCU
564 The pressure roller thermistor (center)
Defective pressure roller thermistor
detects 250C or more.
(center) Defective fusing control system
Pressure roller fusing lamp consecutive full
power 3
When the fusing unit is not running in the Broken pressure roller thermostat
565
ready condition, the pressure roller fusing Broken pressure roller fusing lamp
lamp keeps ON full power for 250 seconds
or more.amp on.
Pressure roller thermister error 4
Loose connection of pressure roller
The temperature measured by the pressure
571
thermistor (end) Defective pressure
roller thermistor (end) does not reach 0 C
roller thermistor (end)r more.
for 20 seconds.amp on.
Pressure roller overheat 4 (software error)
Defective pressure roller thermistor
573 The detected pressure roller temperature
(end) Defective PSU Defective BCU
stays at 230C or more for 1 second.
Pressure roller overheat 4 (hardware error) Defective pressure roller thermistor
574 The pressure roller thermistor (end) detects (end) Defective PSU Defective BCU
250C or more.
Defective fusing control systemtem
Mechanical counter error: K

This SC is only for NA models. The machine Disconnected mechanical counter
610
detects the mechanical counter error when Defective mechanical counter
SP5987-001 is set to "1".
Code Description
Causes
Mechanical counter error: FC
This SC is only for NA models. The machine Disconnected mechanical counter
611
detects the mechanical counter error when Defective mechanical counter
SP5987-001 is set to "1".
ARDF communication error
Incorrect installation of ARDF ARDF
620 After the ARDF is detected, the break signal defective BICU board defective
occurs or communication timeout occurs.
External noise
Finisher communication error
While the IOB communicates with an
optional unit, an SC code is displayed if one
of following conditions occurs. The IOB
receives the break signal which is generated
Cable problems IOB problems BICU
by the peripherals only just after the main
621
problems PSU problems in the machine
switch is turned on. When the IOB does
Main board problems in the peripherals
not receive an OK signal from a peripheral
100ms after sending a command to it. The
IOB resends the command. The IOB does
not receive an OK signal after sending the
command 3 times.
Counter device error 1
Serial line between the optional counter
After 3 attempts to send a data frame to the device, the relay board and copier control
632 optional counter device via the serial
board is disconnected or damaged Make
communication line, no ACK signal was
sure that SP5113 is set to enable the
received within 100 ms.
optional counter device.
Serial line between the optional counter
After 3 attempts to send a data frame to the device, the relay board and copier control
633 optional counter device via the serial
board is disconnected or damaged Make
communication line, no ACK signal was
sure that SP5113 is set to enable the
received within 100 ms.
optional counter device.
Counter device control board defective
634 A backup RAM error was returned by the
Backup battery of counter device
counter device.
defective
Counter device control board defective
635 A backup battery error was returned by the Backup battery of counter device
counter device.
defective
636 SD Card Error
BICU control data transfer abnormal
Controller board defective External
641 A sampling of the control data sent from the
noise BICU board defective
BICU reveals an abnormality.
Communication error of the remote service
650
modem (Cumin-M)
669 EEPROM error
Caused by noise
Retry of EEPROM communication fails
three times after the machine has detected
the EEPROM error.

Engine start up error
670 The ready signal from the engine board is
not detected.
Code Description
671
672
681
682
683
687
690
730
740
Engine board mismatch error

Engine board and controller mismatch
detected.
Defective engine board.

Causes
Wrong engine board installed. Wrong
controller board installed. Check the
type of engine board and controller
board.
Controller-to-operation panel
communication error at startup
Controller stall Controller board
After powering on the machine, the
installed incorrectly Controller board
communication circuit between the
defective Operation panel connector
controller and the operation panel is not
loose or defective
opened, or communication with controller is
interrupted after a normal startup.
RFID: Communication error
Communication error occurs when the
Defective RFID reader and writer
RFID starts to communicate with the RFID
Disconnected ASAP I/F No memory
receptor. Retry of RFID communication
chip on the toner cartridge Noise
fails three times after the machine has
detected the RFID communication error.
Memory chip at TD sensor: Communication
error
Damaged memory chip data
Retry of memory chip communication fails Disconnected inter face No memory
three times after the machine has detected chip on the development unit Noise
the memory chip communication error.
RFID: Unit check error
The machine gets RFID communication
Caused by noise
error even the toner cartridges have not been
installed in the machine.
Memory address command error
The BICU does not receive a memory
Loose connection Defective controller
address command from the controller 120
Defective BICU
seconds after paper is in the position for
registration.
GAVD communication error
The I2C bus device ID is not identified
during initialization. A device-status error Loose connection Defective BICU
occurs during I2C bus communication. The Defective LD controller board
I2C bus communication is not established
due to an error other than a buffer shortage.
Shift tray motor error
The shift tray HP sensor does not activate
within 1.86 seconds after the shift tray motor Defective shift tray motor Defective
starts to move at power on or copying. The shift tray HP sensor.
1st detection failure issues a jam error, and
the 2nd failure issues this SC code.
Finisher stapler motor error (D038/D041)
Staple jam Motor overload Defective
The 1st detection failure issues a jam error, stapler motor Defective stapler safety
and the 2nd failure issues this SC code.
sensor
Motor overload Loose connection of
the stapler unit HP sensor Loose
Finisher stapler movement motor error
742
connection of the stapler unit movement
(D038/D041)
motor Defective stapler unit HP sensor
Defective stapler movement motor
Motor overload Loose connection of
750 Tray lift motor error (D038/D041)
the tray lift motor Defective tray lift
motor
Finisher punch motor error (D038/D041)
The punch HP sensor is not activated within Punch HP sensor disconnected,
the specified time after the punch motor
defective Punch motor disconnected or
760
turned on. The 1st detection failure issues a defective Punch motor overload due to
jam error, and the 2nd failure issues this SC obstruction
code.
Code Description
Causes
Punch registration motor error (D038/D041)
The punch unit moves but is not detected at
Motor harness disconnected, loose,
763 the home position within the specified time.
defective Defective registration motor
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code.
Paper edge detection sensor error
Defective connector Defective paper
(D038/D041)
787
edge detection sensor. Defective DA or
The machine does not detect correct voltage
AD converter.
from the paper edge detection sensor.
Paper size sensor error without side tray
(D038/D041)
788
size sensors Defective DA or AD
converter.
from the paper size sensors.
Paper size sensor error with side tray
(D038/D041)
789
size sensors Defective DA or AD
converter.
from the paper size sensors.
Front jogger motor error without side tray
(D038/D041)
The machine does not detect a correct signal Defective front jogger motor Loosen
790 from the front jogger fence HP sensor at
connection Motor overload Defective
power-on. The 1st detection failure issues a front jogger fence HP sensor
jam error, and the 2nd failure issues this SC
code.
Rear jogger motor error without side tray
(D038/D041)
The machine does not detect a correct signal Defective rear jogger motor Loosen
791 from the rear jogger fence HP sensor at
power-on. The 1st detection failure issues a rear jogger fence HP sensor
code.
792 Pick-up roller contact motor error without Defective pick-up roller contact motor
793
794
795
side tray (D038/D041)

The machine does not detect a correct signal
from the pick-up roller HP sensor at poweron. The 1st detection failure issues a jam
error, and the 2nd failure issues this SC
code.
Front jogger motor error with side tray
(D038/D041)
from the front jogger fence HP sensor at
power-on. The 1st detection failure issues a
code.
Rear jogger motor error with side tray
(D038/D041)
from the rear jogger fence HP sensor at
power-on. The 1st detection failure issues a
code.
Pick-up roller contact motor error with side
tray (D038/D041)
from the pick-up roller HP sensor at poweron. The 1st detection failure issues a jam
error, and the 2nd failure issues this SC
code.
796
Belt roller solenoid error
797
NVRAM data error
Code Description
Front Fan error
798 The machine detects the fan lock signal
(ON) consecutively 200 ms.
799
816
819
820
Output tray motor error
Loosen connection Motor overload

Defective pick-up roller HP sensor
Defective front jogger motor Loosen

front jogger fence HP sensor
Defective rear jogger motor Loosen

rear jogger fence HP sensor
Defective pick-up roller contact motor

Loosen connection Motor overload
Defective pick-up roller HP sensor
Disconnected harness Defective belt
roller position sensor Defective belt
roller solenoid
Defective NVRAM on the main board
of the internal finisher
Causes
Front fan damaged Disconnect or
defective the harness Front fan overload
Output tray motor damaged Output
tray motor overload Loose connection
of the output tray motor Defective
output tray motor
Energy saving I/O sub-system error

The energy saving I/O sub-system detects an Controller board defective
error.
Fatal kernel erro
Due to a control error, a RAM overflow
System program defective Controller
occurred during system processing. One of board defective Optional board
the following messages was displayed on the defective
operation panel.
Self-diagnostics error: CPU [XXXX]:
Detailed error code

833 Self-diagnostic error 8: Engine I/F ASIC
IEEE1394 interface error
Defective IEEE1394 Defective
851
The 1394 interface is unusable.
controller.
Wireless LAN card not detected
The wireless LAN card is not detected
853
Loose connection
before communication is established, though
the wireless LAN board is detected.
Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not
854
Loose connection
detected after communication is established,
but the wireless LAN board is detected.
Wireless LAN/Bluetooth card error
855,
Loose connection Defective wireless
An error is detected in the wireless
856
LAN/Bluetooth card
LAN/Bluetooth card.
USB interface error The USB interface
Defective USB driver Loose
857
cannot be used due to a driver error.
connection
HDD Encryption unit error 1
A serious error occurs when data is
858
encrypted to update an encryption key with
the HDD encryption unit.
Code Description
Causes
HDD Encryption unit error 2
A serious error occurs when the HDD data is
859
encrypted to update an encryption key with
the HDD encryption unit.
HDD: Initialization error
860 The controller detects that the hard disk
HDD not initialized Defective HDD
fails.
HDD: Reboot error
The HDD does not become ready within 30 Loose connection Defective cables
861
seconds after the power is supplied to the
Defective HDD Defective controller
HDD.
HDD: Read error
863 The data stored in the HDD cannot be read Defective HDD Defective controller
correctly.
HDD: CRC error
864 While reading data from the HDD or storing Defective HDD
data in the HDD, data transmission fails.
HDD: Access error
865 An error is detected while operating the
Defective HDD
HDD.
SD card authentication error
866
SD-card data is corrupted.
A correct license is not found in the SD card.
SD card error
1. Install the SD card. 2. Turn the main
867
The SD card is ejected from the slot.
switch off and on.
868 SD card access error
An error report is sent from the SD card
-13 to -3: File system error Other number: reader. An error is detected in the SD
870
872
873
875
876
877
878
880
900
Device error
card.
Address book error
Defective software program Defective
An error is detected in the data copied to the
HDD Incorrect path to the server
address book over a network.
HDD mail data error
Defective HDD Power failure during
An error is detected in the HDD at machine
an access to the HDD
initialization.
HDD mail transfer error An error is detected Defective HDD Power failure during
in the HDD at machine initialization.
an access to the HDD
Delete All error 1: HDD
An error is detected while all of the HDD or Data Overwrite Security Unit (SD card)
NVRAM are formatted physically by the
not installed Defective HDD
Data Overwrite Security Unit (D377).
Delete All error 2: Data area
An error is detected while all of the HDD or
The logical format for the HDD fails.
NVRAM are formatted logically by the Data
Overwrite Security Unit (D377).
Log Data Error
An error was detected in the handling of the
log data at power on or during machine
operation. This can be caused by switching
the machine off while it is operating.
HDD Data Overwrite Security SD card error
The 'all delete' function cannot be executed Defective SD card (D377) SD card
but the Data Overwrite Security Unit (D377) (D377) not installed
is installed and activated.
TPM system authentication error
Incorrect updating for the system
The system firmware is not authenticated by firmware Defective flash ROM on the
TPM (security chip).
controller board
File format converter error
Defective file format converter
The file format converter does not respond.
Electric counter error
Defective NVRAM Defective
Abnormal data in the counters.
controller
910 ...
External Controller Error
914
External Controller Error 6
While EAC (External Application
Converter), the conversion module, was
Power outage at the EFI controller EFI
919 operating normally, the receipt of a power controller was rebooted Connection to
line interrupt signal from the FLUTE serial EFI controller loose
driver was detected, or BREAK signal from
the other station was detected.
Printer application error
Defective software Unexpected
920 An error is detected in the printer application hardware resource (e.g., memory
program.
shortage)
Printer font error
A necessary font is not found in the SD
921
A necessary font is not found in the SD card. card. The SD card data is corrupted.
990 Software performance error
Defective software Defective
The software makes an unexpected
controller Software error
operation.
Code Description
Software continuity error
The software has attempted to perform an
991 unexpected operation. However, unlike SC
990, the object of the error is continuity of
the software.
Undefined error
992
Defective software program
Operation panel management records
exceeded
An error occurred because the number of
records exceeded the limit for images
994
managed in the service layer of the
firmware. This can occur if there if there are
too many application screens open on the
operation panel.
995 CPM setting error
997
998
Causes
Software program error Internal
parameter incorrect, insufficient working
memory.
An error undetectable by any other SC
code occurred
No action required because this SC does

not interfere with operation of the
machine
Software (including the software

configuration) defective An option
Application function selection error
required by the application (RAM,
The application selected by the operation
DIMM, board) is not installed Nesting
panel key does not start or ends abnormally.
of the fax group addresses is too
complicated
Application start error
Loose connection of RAM-DIMM,
No applications start within 60 seconds after ROM-DIMM Defective controller
the power is turned on.
Software problem

Code Description Causes

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Code

READY status within 3 seconds after the

in normal job or MUSIC for start position

for the line position adjustment

Black, magenta, cyan, or yellow TD

Black, magenta, cyan, or yellow TD

TD sensor (Vt high) error 1: Y

Black, magenta, cyan, or yellow TD

TD sensor harness disconnected, loose,

TD sensor is not within the range of the

sensor defective. Harness between TD

Overload on the drum/development

The motor LOCK signal is not detected for

than 1.5 s at power-on or the lock signal is

tray feed motor connection loose,

cover is closed, the increment of the heating

surface of the thermopile lens. Defected

Defective PSU Defective BCU

Defective PSU Defective BCU

Broken heating roller thermostat

Defective fusing lamp relay Defective

Loose connection of heating roller

The detected pressure roller temperature

Mechanical counter error: K

the EEPROM error.

Engine board mismatch error

Defective engine board.

side tray (D038/D041)

Belt roller solenoid error

NVRAM data error

Output tray motor error

Loosen connection Motor overload

Defective front jogger motor Loosen

Defective rear jogger motor Loosen

Defective pick-up roller contact motor

Energy saving I/O sub-system error

Detailed error code

No action required because this SC does

Software (including the software

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