Factors behind use of plastic money in

India: A study of consumer behavior

Research Objectives
To determine the awareness of people about the concept of plastic money.
To assess the level of adoption and use of plastic money as payment system.
To analyze the factors for adoption of plastic money that replaces the paper
or cash money.
To find problems of using plastic money over the paper or cash money.

Questionnaire
Basic information
1) Name: ______________________________________
2) Address: ____________________________________
3) Contact number: _____________________________
4) Gender:

Male

Female

5) Age:

18-25

25-35

35-50

above 50 yrs

6) Profession:

student Business service

Government Employee other, specify___________

 0- 180,000 Rs
180,000- 300,000 Rs
300,000- 500,000 Rs above 500,000 Rs

7) Annual income

9) No of family members

up to 4

4- 6

above 6

Please Tick ( ) in the box given below the questions to answer :-

Q1. Are you aware about the concept of plastic money? If yes, which? [Answer this question
only if your answer is yes]

Credit card
ATM card

Debit card
others

Q2.Which type of card do you possess?

Credit card
ATM Card

Debit card
Specific Outlet card

Q3. According to you, which is the most convenient way to pay?

Cash
both

card
NO comments

Q4. For what purposes you use the cards?

Paying Bills (electricity, telephone etc.)

Banking
Buying Electronic items
Buying Jewelry, precious stones etc.

Online Shopping (apparels, household items)

Buying consumer durables
Investments
Online transctions

Q5. While travelling, According to you which is the preferred way of payment?

Cash Card Travelers cheques

Cheque DD
Q6. Benefits of using plastic money? (Rate each Parameter on the scale of 1-5)
Convenience
Security
No transaction cost
Accessibility
Portability

___
___
___
___
___

Q7. Problems perceived on possession of plastic money? (Rate each Parameter on the scale of 15)
Fear of losing card
Insecurity
High processing fee
Unnecessary formalities
Other Reasons

___
___
___
___
___

Q8. Do you find use of credit card/Plastic money to be safest modes of transaction?

Yes

No No comments

Q9. Why you do not prefer plastic money? [Answer this question only if answered
No in Question 8]

Instable income
Malpractices by outlet owners
Lack of Trust Misuse by other

lack of knowledge
Mal practices by Bankers

Q10. Why you do not prefer Paper money [answer this question only if answered
Yes in Question. 8]

Fear of Theft
Increasing Duplicity
Wear And Tear of paper money
Q11. Do you find Credit Card to be expensive as many other charges are charged
on it

Yes

No

Q12. DO you find it cheaper and Beneficial as if gives you one Month Credit for
Payment ?

Yes

No

Q13.Which you consider more reliable and secured?

Paper money
Both

Plastic Money
No comments

Q14. Due to Duplicity of Paper money are you shifting to Plastic money

Yes

No

Q15. Which Type of security measurement you expect for stepping misuse of
Plastic Money?

Password
PIN

Photo card
Biological Imprints

Q16. Do you Think that plastic money will penetrate in society more in future?

Agree

Disagree