Before completing this form you should read the information and instructions below.

If you are claiming for items sent abroad please complete the International multi-claim form available at www.royalmail.com/accountmailclaims
When to claim:
Please note; untracked items posted on account, including Royal Mail Signed for, are not eligible for compensation (unless posted using VAT exempt 1st and 2nd Class on
account).
We will only handle claims where the item was posted with and delivered by Royal Mail and cannot accept a claim for loss unless 10 working days or more have passed since the item
was due to be delivered (5 days for Royal Mail Special Delivery Guaranteed and 7 days for RM Tracked 24 48).
Loss and damage claims must be submitted within 80 days of the date of posting.
Fee refunds for failure to obtain proof of delivery on Royal Mail Signed for and Royal Mail Special Delivery Guaranteed must be made within 3 months of posting.
Fee refunds for late delivery of Royal Mail Special Delivery Guaranteed items must be claimed within 14 days of posting.
Required Information
To enable us to process your claim you must provide us with whatever reasonable information we request, which shall include but is not limited to, the following information and
evidence, without this we will not be able to process your claim and may return it to you:
Name and full address of the sender and intended recipient
Postage paid and Royal Mail product used
Where and when the item was posted
Item reference number (tracked services only)
Full and exact description of the contents
Proof of posting - e.g. Despatch Book/Royal Mail Manifest or Certificate of Posting.
Proof of the items value (loss and damage claims only). This should be the actual cost of the item to you ie what it cost you to acquire, purchase or manufacture the item excluding any
profit, and consequential costs
For damage claims, the item(s) and original packaging where safe to do so. Photographic evidence may be accepted if items are unsafe or too large to send, but please dont dispose
of the original packaging and damaged item as we may need to inspect them.

Royal Mail reserves the right to inspect the packaging and item and /or to request additional documentation or information as part of our investigation to validate the claim, which may
include but is not limited to Royal Mail contacting the sender or recipient of the item.
Please complete all sections of the form in full as your claim may be delayed or refused if not all the required information is provided. Each line on the CLAIM DETAILS tab of the claim
form refers to one item sent. Once we have received your claim we will deal with it as quickly as possible, however it may take up to 30 days to investigate and fully respond, so please
allow us this time before contacting us again.
You must notify Royal Mail immediately if any missing items are subsequently traced and refund Royal Mail Group Ltd any monies paid in compensation for these items.
The information you give on this form must, to the best of your knowledge, be true and correct as a false claim for compensation could result in criminal prosecution.
If you have any questions please either email business.claims@royalmail.com or call one of our team on 08456 113 398.

Your Company Details

Posting account number
or Franking DIE number

Account number can be found on OBA, DMO or any invoice from Royal Mail
DIE number can be found on your franking impression and on the franking machine

Company name
Company Address
Town
Postcode

Full Contact name

Telephone
VAT Registered?(Yes/No) Yes
Email

Posting Location Details (where the item was sent/collected from, i.e. Collection Address/Post Office)
Company name
Company Address
Town
Postcode

Additional claim information

Method of posting

Please Select

Date of submission

Note. If your PC security settings do

not allow you to press continue, please
use 'Ctrl+PageUp' & 'Ctrl+PageDown'
to navigate the claim form

Address Line 1

Address Line 2

Address Line 3

Once you have entered all claim information in the table below you can perform some basic checks to ensure we have all the required information and highlight any claims that are outside of the timescales
allowed or above the maximum claim amount for that item.
Simply click the Check details button once all the claim information has been added (note: You can add in more information and check the information more than once prior to sending in.
Duplicate

###

Too Short
Claim Information
eBay, Amazon or
Your Reference

Product Used
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Recipient Details (Sender if Returns Service such as Tracked Returns or Business Response)
Tracking Number

Claim Type
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Title

First Name

Last Name

Company Name

Email Address (optional)

Claim Information
Post Town

Post Code

Date of Posting
DD/MM/YYYY

Content Description

Postage
Paid

Internal Use Only

Contents
Cost Price

Total
Claimed

Comments

Initial
Recompense
Value

Reason

Our Reference

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Claim summary
Initial summary
0 Claims
0.00
0.00

Total number of claims submitted in this file

Total Postage claimed in this file
Total amount claimed in this file

Initial Claim Validation

Claims rejected - insufficient time allowed before claiming for loss

Claims rejected - submitted outside of timescales allowed
Claims adjusted - due to exceeding compensation limit of the product used
Total number of claims adjusted
Total amount claimable in this file

Number of claims affected

Claim value
removed

0
0
0
0

0.00
0.00
0.00
0.00

0.00

Submitting your claims

When the claim form is complete please save it to your
computer then attach to an E-mail and send to:

business.claims@royalmail.com

Royal Mail Multi Claim Form

**Internal Use Only**
Customers internal system information
ContactId
AccountId
SRAddressId
Siebel Description
Your Siebel ID
Proof of Value
Proof of Posting

Y
Y

Item Type
SR Resolution
Payment Type
Content Type
Posting Location
Incident Date

Not Applicable
Please Select
Please Select

Create internal upload file

Version
Release Date

Not Applicable
Please Select
Please Select

LIVE FILE
4/4/2013