QUESTIONNAIRE

CONSUMER SATISFACTION TOWARDS GOVERNMENT LAPTOPS IN

ERODE CITY
1. Name

: _________________________________

2. Gender
a) Male

b) Female

3. Age

a) Below 20

b) 21 -23

4. Educational Qualification
a) School Level

c) 23-25

d) Above 25

:
b) UG

c) PG

d)Others

c) Asus

d) Hasse

e? Others

_______________
5. Which model you have used?
a) HP

b) Acer

6. No of years you has been used LED light

a) Less than 1 year

b) 1.1 to 3 Years

c) 3.1 to 5 Years

d) More than 5 years

7. Do you have other laptop in your home?
Yes

No

8. For which purpose you have used laptop mostly?

Entertainment

Browsing purpose

Education

Other purposes
9. How many times you had serviced your laptop?
a) Less than 3 times

b) 4 6 times

c) 6 8 times

d) More than 8 times

10. On an average, How Many hours you has using Laptop per day?
a) Less than 2 hrs

b) 2.1 - 4 hs c) 4.1 6 Hrs

d) More than 6 hrs

11. Which attribute is important to you in the laptop?

Features

VI

NE

UN

V.UN

Durability
Varieties
Quality of the Laptop
Performance
Service availability

SATISFACTION LEVEL
Q. No

FACTORS

12

Latest Technology

13

Product availability

14

Audio/Video output

15

Transparency in service

16

Battery Backup

17

Processing Speed

18

Memory capacity

19

Software compatibility

20

Operating System

21

Wireless speed

22

Core

23

Service availability

24

User interface

25

Overall features

26

Overall satisfaction level

HSD

SD

NU

DS

HDS

29. Rank the problem while using LED light

Attributes

Rank

Quality of the laptop

Power Observations
Varieties
Warranty
Spares availability
Service centres availability
30. Do you have any idea to change your laptop brand in near future?
a) Yes

b) No

31 Please give us valuable suggestions for improving our service