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HP StoreOnce

2620, 4210/4220 and 4320/4430


Backup system
Installation and Configuration Guide

Abstract
This document describes how to install and configure the HP StoreOnce 2620, 4210/4220 and 4420/4430 Backup system.
These are also referred to as G3 (third generation) single node products.
IMPORTANT: An installation checklist and localized versions of this guide are available on the web. There may also be a
more up-to-date English version of the guide on the web. Always check http://www.hp.com/support/manuals for the most
up-to-date documentation for your product.

HP Part Number: BB852-90940


Published: May 2013
Edition: Second

Copyright 20122013 Hewlett-Packard Development Company, L.P.


Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:
http://www.hp.com/go/storagewarranty
Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are trademarks of Quantum Corp, HP and IBM in the US, other countries or both.
Microsoft, Windows, Windows NT, and Windows XP are U.S. registered trademarks of Microsoft Corporation.
Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
AMD is a registered trademark of Advanced Micro Devices, Inc.
Revision History
Revision 1

December 2012

This is the first edition, issued with the launch of the HP StoreOnce 2620, 4210/4220 and 4420/4430 Backup systems.
Revision 2

May 2013

This is the second edition, issued with the 3.6.x version of HP StoreOnce software. It has been updated to describe support for multiple network
bonding modes.

Contents
1 Before you start..........................................................................................5
Introduction..............................................................................................................................5
HP StoreOnce G3 models..........................................................................................................5
Converting from G2 models..................................................................................................6
Software and hardware requirements..........................................................................................6
Supported Ethernet configurations..........................................................................................6
Supported Fibre Channel connections.....................................................................................7
Software requirements..........................................................................................................7
Recommended web browser settings...........................................................................................7
StoreOnce CD contents.............................................................................................................7

2 Installing and cabling the HP StoreOnce Backup system..................................9


Installing the rail kit...................................................................................................................9
Mounting the HP StoreOnce Backup system..................................................................................9
Connecting the hardware........................................................................................................11
Connecting the HP StoreOnce 4400 Series Backup system......................................................11
Connecting the HP StoreOnce 4200 Series Backup system......................................................12
Connecting the HP StoreOnce 2620 Series Backup system......................................................12
Connecting to the Capacity Upgrade Kit (optional).....................................................................13

3 Powering on and managing the StoreOnce Management system....................14


Powering on the HP StoreOnce Backup system............................................................................14
Dicovering the HP StoreOnce Backup system on the network........................................................14
Accessing the StoreOnce Management Console.........................................................................15
The StoreOnce CLI.............................................................................................................15
The StoreOnce GUI............................................................................................................15
User accounts........................................................................................................................16

4 Network configuration..............................................................................17
Networking overview..............................................................................................................17
When is the default configuration file not adequate?..............................................................17
Network bonding modes.........................................................................................................18
The network configuration wizard.............................................................................................18
Before running the wizard...................................................................................................19
To run the wizard ..............................................................................................................19
Example wizard sequence...................................................................................................20
More about the configuration file..............................................................................................22
Structure of the configuration file..........................................................................................22
If creating additional network configuration files....................................................................22
Default network configuration...................................................................................................22
Identifying network ports available............................................................................................23
Network configuration examples not using the wizard.................................................................24
Example 1: Single port 1GbE connection..............................................................................24
Configuring high availability bonding, Mode 6, on the 1GbE network (all platforms)..................25
Adding a second network without bonding (example shows 1GbE network)..............................26
Example 3: Adding the 10GbE network (4400 Series only).....................................................27

5 Drivers, iSCSI and FC installation and configuration......................................29


Driver installation (optional, VTL only)........................................................................................29
iSCSI Initiator (optional, VTL only).............................................................................................30
Manual iSCSI initiator installation........................................................................................31
The iSCSI Initiator and Authentication...................................................................................31
The Microsoft iSCSI Initiator ................................................................................................31
Contents

Fibre Channel configuration.....................................................................................................39


Fibre Channel connection...................................................................................................39
Zoning.............................................................................................................................40
Diagnostic Fibre Channel Device..........................................................................................41

6 Completing the installation........................................................................42


Setting up time and date.........................................................................................................42
Configuring SNMP.................................................................................................................42

7 Understanding LEDs..................................................................................44
Front view of the HP StoreOnce 4430/4420 Backup system.........................................................44
Front view of the HP StoreOnce 4210/4220 Backup system..........................................................45
Front view of the HP StoreOnce 2620 Backup system...................................................................45
1GbE LAN port LEDs..............................................................................................................46
Hot-plug drive LEDs.................................................................................................................47
Fibre Channel card LEDs.........................................................................................................47
Capacity upgrade kit LEDs.......................................................................................................48

8 Troubleshooting........................................................................................49
Connecting to the network.......................................................................................................49
Connecting to the StoreOnce Backup system from the backup application......................................49
Performance...........................................................................................................................50
Using the 10Gb ports (HP StoreOnce B44xx only)......................................................................50
Power off and power on..........................................................................................................51
Powering up servers...........................................................................................................50
Power off..........................................................................................................................50
Rebooting the system..........................................................................................................51
Power On/Off Problems.....................................................................................................51
Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup systems)..............................51
Cannot connect to a NAS share...............................................................................................51

About this guide..........................................................................................53


Intended audience..................................................................................................................53
Related documentation............................................................................................................53
Document conventions and symbols..........................................................................................53
HP technical support...............................................................................................................54
Customer self repair................................................................................................................54
Registering your HP StoreOnce Backup system............................................................................54
Subscription service................................................................................................................54
HP websites...........................................................................................................................54
Documentation feedback.........................................................................................................55

Index.........................................................................................................56

Contents

1 Before you start


In this chapter:

Introduction (page 5)

HP StoreOnce G3 models (page 5)

Software and hardware requirements (page 6)

Supported Ethernet configurations (page 6)

Supported Fibre Channel connections (page 7)

Web browser settings (page 7)

Introduction
The HP StoreOnce Backup system is a disk-based storage appliance for backing up network media
servers or PCs to target devices on the appliance. These devices are configured as either
Network-Attached Storage (NAS), Catalyst Stores or Virtual Tape Library (VTL) targets for backup
applications.
This guide describes how to install and carry out the initial configuration of your HP StoreOnce
Backup system. The following documents are also available at http://www.hp.com/support/
manuals:

HP StoreOnce Installation posters: Installation posters are available for each product family
(2620, 42xx and 44xx) and describe how to quickly install the product by connection LAN
Port 1 to a 1GbE network.

HP StoreOnce Backup system User Guide: This guide contains detailed information on using
the Web Management Interface. It also contains troubleshooting information, including details
on replacing failed or failing hard disks.

HP StoreOnce Backup system CLI Reference Guide: This is the full reference guide for the
StoreOnce Command Line Interface, CLI.

HP StoreOnce Backup system Linux and UNIX Configuration Guide: This guide contains
detailed information about configuring HP StoreOnce Backup systems with supported Linux
and UNIX operating systems.

StoreOnce Best Practices for VTL, NAS and Replication implementations: This white paper
advises how to plan the workload being placed on the HP StoreOnce Backup system in order
to optimize performance and minimize the impact of deduplication, replication and
housekeeping operations competing for resources. It is regularly updated.

HP StoreOnce Backup system Concepts Guide: If you are new to the HP StoreOnce Backup
system, it is a good idea to read this guide before you configure your system. It describes the
StoreOnce technology.

HP StoreOnce G3 models
The following products belong to the HP StoreOnce G3 Backup system family; they are also referred
to as single-node StoreOnce models, in comparison to the HP StoreOnce B6000 Backup system
which is a multi-node StoreOnce product. (This node distinction is important when configuring
replication and Catalyst copy jobs and understanding target and source IP addresses.)

BB852A: HP StoreOnce 2620 iSCSI Backup system

BB853A: HP StoreOnce 4210 iSCSI Backup system

BB854A: HP StoreOnce 4210 FC Backup system

BB855A: HP StoreOnce 4220 Backup system


Introduction

BB856A: HP StoreOnce 4420 Backup system

BB857A: HP StoreOnce 4430 Backup system

NOTE: The HP StoreOnce 4210 iSCSI/FC product is fitted with 1TB disks (the same as the HP
StoreOnce 4220 Backup system), however, the configured available disk capacity of the system
is approximately 50% of this available disk capacity. The system cannot use the whole capacity
of the fitted disks because the product is not fitted with the required memory or processor to make
use of the additional capacity.

Converting from G2 models


HP is offering existing StoreOnce D2D Single Node G2 customers the ability to convert their
appliances to the next generation of StoreOnce software for free. HP StoreOnce G3 software offers
several significant features, the most important being the introduction of HP StoreOnce Catalyst
devices that allow low and high bandwidth backups and backup application controlled, off-site
copy between StoreOnce appliances for those customers using HP DataProtector or Symantec
OST.
WARNING! HP StoreOnce G3 software is significantly different to G2 and, as such, the conversion
process is data destructive.It is recommended that ONLY customers who need to take advantage
of the new features convert their products. Contact HP Support for further details. The conversion
process is not described in this guide.

Software and hardware requirements


Refer to http://www.hp.com/go/ebs for the latest connectivity and compatibility information.

Supported Ethernet configurations


The HP StoreOnce Backup system supports a wide range of network configurations. The following
list summarizes configuration details. See Network configuration (page 17) for more details about
configuring the network.

An Ethernet connection is required for backing up to NAS shares, Catalyst stores or iSCSI VTL
devices, and replication activities, and for all StoreOnce management tasks via the GUI or
CLI.

The HP StoreOnce Backup system supports IPv4 only.

DHCP and static IP addressing are supported.

All StoreOnce Backup systems have two 1GbE ethernet ports. HP StoreOnce 4420/4430
Backup systems have two additional 10GbE ports. Mode 6 bonding is supported on pairs of
1GbE and 10GbE ports.

Networking parameters are contained within a network configuration file. For ease of
installation, a default configuration file is supplied with the StoreOnce Backup system. As long
as LAN port 1 of the appliance is connected to a DHCPenabled 1GbE network switch, the
HP StoreOnce Backup system will be immediately active on the network after installation.
The user then has the option of continuing to use the default configuration file or creating and
activating an additional configuration file that is tailored to their exact networking requirements.
NOTE:

100 Base-T Ethernet will limit performance.

Users who do not have a DHCP-enabled 1GbE network must create and activate a network
configuration file before their system can become active on the network. This network
configuration file may use any available Ethernet port, but one must always be connected,
even if you are only using the FC ports to back up and restore data to the HP StoreOnce

Before you start

Backup system. This is because the network is used to access the StoreOnce Management
Console remotely; it is also used for replication.

Supported Fibre Channel connections


NOTE: Fibre Channel is not supported on the HP StoreOnce 2620 or the HP StoreOnce 4210
iSCSI Backup system.

When connecting to a Fibre Channel network (for backing up to FC VTL devices), the HP
StoreOnce Backup system is supplied with the correct FC card pre-installed. Cables are not
supplied.

The HP StoreOnce Backup system supports both switched fabric and direct attach private loop
topologies. Direct attach point-point topologies are not supported.
A switched fabric topology utilizes one or more fabric switches to provide a flexible
configuration between several Fibre Channel hosts and Fibre Channel targets such as HP
StoreOnce Backup systems.

Switched fabric configurations are implemented with Fibre Channel switches. Switches may
be cascaded or meshed together to form larger fabrics.

The preferred topology for the HP StoreOnce Backup system is switched fabric using NPIV
(N_Port ID Virtualisation).

NOTE:

Please refer to http://www.hp.com/go/ebs for the latest information.

Software requirements

For backup and restore to Virtual Tape Library targets you need software that supports tape
libraries and autoloaders. This software resides on the host, not the HP StoreOnce Backup
system. The device may be used with the major backup applications from HP, Symantec,
EMC, Computer Associates and others.

For backup and restore to Catalyst store targets, the HP StoreOnce Catalyst OST 2.0 plugin
must be installed on each Media Server that is required to write data to the StoreOnce Catalyst
stores.

Refer to http://www.hp.com/go/ebs for the latest compatibility information.

Recommended web browser settings


The web browser used to communicate with the HP StoreOnce Backup system must have Active
Scripting or JavaScript enabled. If it does not, some of the browser buttons may not be displayed.
The web interface is supported on Internet Explorer, Firefox and Chrome. Please refer to http://
www.hp.com/go/ebs for the latest information about which browser versions are supported.

StoreOnce CD contents
The CD contains the following:

Documentation: The HP StoreOnce Backup system product ships with a printed Start Here
poster. Full product documentation in English only in the form of a User Guide, StoreOnce
CLI Reference Guide, Linux and UNIX Configuration Guide and this Installation Guide are
supplied electronically on the CD in .pdf format. Localized versions of the User Guide and
this Installation Guide are available on the web from the Product page.

Drivers: Tape drivers are required for users who intend to create and use VTL library devices
on their appliance.

Recommended web browser settings

Useful links: This will take you to the HP website to find out further information about your
product.

Open Source documentation

Before you start

2 Installing and cabling the HP StoreOnce Backup system


In this chapter:

Installing the rail kit (page 9)

Mounting the HP StoreOnce Backup System (page 9)

Connecting the hardware (page 11)

Connecting to the Capacity Upgrade Kit (optional) (page 13)

IMPORTANT:

See also the Safety Booklet on the HP StoreOnce Backup system CD-ROM.

Installing the rail kit


The supplied rail kits allow you to install the HP StoreOnce Backup system into square and round
hole racks for 1U and 2U servers. If mounting the HP StoreOnce Backup system into threaded hole
or telco racks, please refer to http://www.racksolutions.com to purchase the required mounting
hardware.
This installation is to be performed by qualified individuals who have knowledge of the procedures,
precautions, and hazards associated with equipment containing hazardous electrical circuits.
WARNING! These rails, when installed, form only a shelf for the server to rest on. The server is
not attached to the rail by any other means. Use extreme caution when pulling the server out from
the rack; it can slip and fall, causing damage to the server or injury. HP is not responsible for any
damage or injury caused by the mishandling of the server.
WARNING! Ensure that the rack is level and stable before working on the rack. Be sure the
leveling jacks (feet) extend to the floor and that the full weight of the rack rests firmly on the floor.
WARNING! Ensure that the rack has anti-tip measures in place. Such measures may include
floor-bolting, anti-tip feet, ballast, or a combination of these as specified by the rack manufacturer
and applicable codes.
WARNING! Ensure that sufficient personnel are on hand to support the product(s) during the
installation process. Use of the appropriate lifting device is recommended as an installation aid.
WARNING! Always load the rack from the bottom up. Load the heaviest items in the rack first.
This makes the rack bottom-heavy and helps prevent it from becoming unstable.
WARNING! Do not overload the branch circuit that provides power to the rack. The total rack
load should not exceed 80 percent of the branch circuit rating.

Mounting the HP StoreOnce Backup system


WARNING! Ensure that sufficient personnel are on hand to support the product(s) during the
installation process. Use of the appropriate lifting device is recommended as an installation aid.
1.

Install the rails in the rack, as required. Follow the instructions provided separately with the
rail kits.

Installing the rail kit

2.

Slide the HP StoreOnce Backup system into position in the rack and secure it to the rack rails.

HP StoreOnce 4420/4430 Backup system: Ensure the appliance clicks into place with
the retaining latches on the unit's front bezel.

HP StoreOnce 4220/4210 and 2620 Backup system: Secure the appliance to the rack
rails using thumbscrews on the unit's front bezel.

IMPORTANT: The label on the top of the HP StoreOnce Backup system contains useful identity
information, such as the MAC address and default network name. Make a note of this
information before you install the HP StoreOnce Backup system in the rack. On HP StoreOnce
2620 Backup systems there is also a pull-out strip in the front panel with the serial number
and port ID.
Figure 1 Secure the HP StoreOnce 2620 Backup system to the rack

Figure 2 Secure the HP StoreOnce 4220/4210 Backup system to the rack

10

Installing and cabling the HP StoreOnce Backup system

Connecting the hardware


1.

Use the supplied power cord(s) to connect the HP StoreOnce Backup system to the rack power
supply. This HP-approved cord is appropriate for your specific geographic region.
HP StoreOnce 4420/30 and 4220/10 Backup systems have a redundant power supply.
Make sure that both power cords are connected.
For detailed safety information, see the Safety Guide on the HP StoreOnce Backup system
CD-ROM.

2.

For ease of installation connect LAN Port 1 to a 1GbE network switch on a DHCP-enabled
network. The appliance will use the default configuration file and will be available on the
network after power up.
NOTE: Use any CAT-5E or better network cable (also supplied with the product) to connect
to the 1GbE network switch. 100 Base-T Ethernet will limit performance.

3.

4.

5.

If not using the quick install option, connect the required network port(s) and also connect a
console and keyboard to the video and USB connectors on the rear of the unit (see drawings
below). You will need to configure the appliance manually after power up so that it can be
accessed on the network.
If installing Capacity Upgrade enclosures at the same time, make sure they are cabled to the
HP StoreOnce Backup system and the rack power supply. Power on the Capacity Upgrade
enclosures.
Power up the HP StoreOnce Backup system. See Powering on and managing the StoreOnce
Management system (page 14).

NOTE:

The HP StoreOnce Backup system also supports iLO2.

Connecting the HP StoreOnce 4400 Series Backup system


Figure 3 Rear view of the HP StoreOnce 4430 Backup system

Connecting the hardware

11

Figure 4 Rear view of the HP StoreOnce 4420 Backup system

1. Power supplies and connectors

2. Video connector for direct connection to CLI

3. USB connector for direct connection to CLI

4. LAN port 1 connector (1GbE), connect for easy install

5. LAN port 2 connector (1GbE)

6. 10GbE card with two 10GbE ports

7. Fibre Channel card with optical ports

Connecting the HP StoreOnce 4200 Series Backup system


Figure 5 Rear view of the HP StoreOnce 4220/4210 Backup system

1. Power connectors

2. Video connector for direct connection to CLI

3. Keyboard connector for direct connection to CLI

4. LAN port 1 connector, connect for easy install

5. LAN port 2 connector

6. Fibre Channel card with optical ports (not 4210 iSCSI


model)

Connecting the HP StoreOnce 2620 Series Backup system


NOTE: The HP StoreOnce 2610 Backup system has the same connectors as the HP StoreOnce
2620 Backup system.

12

Installing and cabling the HP StoreOnce Backup system

Figure 6 Network, power and system console connectors, HP StoreOnce 2620 Backup system

1. Power connector

2. Video port for direct connection to CLI

3. Keyboard port for direct connection to CLI

4. LAN port 1 connector, connect for easy install

5. LAN port 2 connector

Connecting to the Capacity Upgrade Kit (optional)


Install the rail kit and expansion module(s) immediately below or above the HP StoreOnce Backup
system, as described in the Capacity Upgrade Installation guide supplied with the expansion
module. This guide also contains detailed instructions about how to license the additional storage
and expand storage using the StoreOnce CLI.

HP StoreOnce 4430/4420 Series Backup system: Up to three expansion shelves may be


connected. It is recommended that the configuration shown below is followed. The user is
advised to make a record of which shelf serial number is connected to which RAID card and
its port for future reference.

HP StoreOnce 4220/4210 Series Backup system: Only one expansion shelf may be connected.

HP StoreOnce 2600 Series Backup system: This model does not support connection of an
expansion shelf.

Connecting to the Capacity Upgrade Kit (optional)

13

3 Powering on and managing the StoreOnce Management


system
In this chapter:

Powering on the HP StoreOnce Backup system (page 14)

Discovering the HP StoreOnce Backup system on the network (page 14)

Accessing the StoreOnce Management console (page 15)

User accounts (page 16)

Powering on the HP StoreOnce Backup system


NOTE: Ensure that any expansion shelves attached to the system are powered on before pressing
the Power button. You may need to hold down the power on button (on the rear of each unit) for
a few seconds.
Press the Power on button on the front of your HP StoreOnce Backup system. The normal boot
sequence takes approximately 2 minutes (5 minutes for the HP StoreOnce 4430/4420 Backup
system). On power up the HP StoreOnce Backup system runs its fans at high speed for approximately
10 seconds before returning to normal speed.
Figure 7 Powering on the HP StoreOnce 4430/20 Backup system

Figure 8 Powering on the HP StoreOnce 4220/4210 Backup system

Figure 9 Powering on the HP StoreOnce 2620 Series Backup system

1. Power On button

Dicovering the HP StoreOnce Backup system on the network


If you have used the Quick Install option of connecting LAN Port 1 to a DHCP-enabled 1GbE
network, you will be able to manage the StoreOnce Management Console from any client attached
14

Powering on and managing the StoreOnce Management system

to the same network using the appliance's Fully Qualified Domain Name (FQDN). Once connected,
you can run the StoreOnce CLI network commands to optimize your network configuration.
If your network is not DHCP enabled or you have attached to a different network port, you will
need to connect a monitor with keyboard directly to the appliance to configure network settings
manually using the StoreOnce CLI commands. Once configured, you may use the CLI or GUI, as
appropriate, to manage the appliance.
NOTE: The net set wizard StoreOnce CLI command guides you through a series of questions,
using the answers you provide to configure the appliance on your network. See Network
configuration (page 17) for more information and network configuration examples.

Accessing the StoreOnce Management Console


There are three ways of accessing the StoreOnce Management Console:

Using the StoreOnce Command Line Interface, CLI

Using the StoreOnce Web Management Interface, GUI

The StoreOnce CLI


The StoreOnce Command Line Interface (CLI) provides a way of administering and monitoring the
system. Some tasks, such as network configuration, snmp configuration and date and time
configuration, can only be carried out from the StoreOnce CLI. See the HP StoreOnce CLI Reference
Guide for more information about the StoreOnce CLI commands and their syntax.
1. StoreOnce CLI commands require an SSH client application (freely available from the internet)
and must be run from a SSH terminal session on a machine that is on the same network as
the StoreOnce appliance:
ssh <username>@<ip_address>
NOTE: They can also be run from a local console (Keyboard and Monitor) attached to the
appliance, for example, if the network is not yet configured.
2.

At the prompts provide a User Name and Password (Admin, admin).

The StoreOnce GUI


The HP StoreOnce Management Console is the main interface for:

Monitoring the status and health of the HP StoreOnce Backup system and all configured backup
devices

Creating and modifying VTL and NAS StoreOnce backup targets and Catalyst stores (VTL
backup targets may also be created and managed using the StoreOnce CLI)

Managing replication relationships and housekeeping

To log on to the Management Console using the StoreOnce GUI, use any machine connected to
the same network as the appliance. The HP StoreOnce Backup system uses a secure network
connection.
1. Enter: https://<IP_address>
You may also use the Fully Qualified Domain Name (FQDN)
NOTE: If you use http: in the URL, you are automatically forwarded to the https: secure
network connection.

Accessing the StoreOnce Management Console

15

2.

The StoreOnce Management Console displays the Login prompt. Provide a User Name and
Password (Admin, admin).
NOTE: The web browser used to communicate with the StoreOnce Backup system must have
Active Scripting or JavaScript enabled. If it does not, some of the browser buttons may not be
displayed.

User accounts
There are two types of user account: admin and user. Two users, one for each account type, are
created automatically when the system is installed:

Administrator: This account allows authorized users to create and edit management and
StoreOnce functions via the GUI and CLI. The initial user name and login is Admin and admin,
but the Admin user may change this via the GUI or CLI. Any password change applies to both
the GUI and CLI.

Operator: This account is available if the administrator wishes to provide limited access to the
GUI and CLI to certain users whose access will be restricted to monitoring and viewing. The
initial user name and login is Operator and operator, but the Admin user may change this
via the GUI or CLI.

Users with an Admin login can create additional users after installation. See the HP StoreOnce
Backup system user guide for more information.

16

Powering on and managing the StoreOnce Management system

4 Network configuration
In this chapter:

Networking overview (page 17)

The network configuration wizard (page 18)

More about the configuration file (page 22)

Default network configuration (page 22)

Identifying network ports (page 23)

Network configuration examples not using the wizard (page 24)

Networking overview
The HP StoreOnce Backup system supports IPv4 only. Networking parameters are contained within
a network configuration file.
There are three options when configuring the network for the first time.

For ease of installation, a default configuration file is supplied with the StoreOnce Backup
system. As long as LAN port 1 of the appliance is connected to a DHCPenabled 1GbE
network switch, the HP StoreOnce Backup system will be immediately active on the network
after installation.
The user then has the option of continuing to use the default configuration file or creating and
applying an additional configuration file that is tailored to their exact networking requirements.
This is done via the StoreOnce CLI using an SSH application such as PuTTy.
NOTE: If DHCP is supported, it is recommended that once an IP address has been assigned,
the system Administrator should permanently associate that IP address with the StoreOnce
Backup system. This will avoid any problems with the IP address of the device changing over
reboots.
To find out the IP address that has been assigned, connect to the CLI using a console (keyboard
and monitor) and use the StoreOnce CLI command:
nl

net show status all

There is a single StoreOnce CLI wizard command, net set wizard. This command provides
a prompted sequence of steps to enable full configuration of network settings. It creates and
activates a new configuration file. See The network configuration wizard (page 18).

It is also possible to create and modify configuration files manually. When a configuration
file is activated, it becomes the Current file. See also More about the configuration
file (page 22).

When is the default configuration file not adequate?


The default configuration file is adequate if the main use of the Ethernet network will be to access
the StoreOnce Management Console (GUI and Command Line Interface) remotely. However, many
users will require more flexible networking configurations. For example:

The use of all available ports to connect to multiple subnets; each subnet could have a different
function, such as iSCSI VTL, NAS, Catalyst, replication, depending upon the estimated volume
of data and performance requirements for the various StoreOnce functions

Bonding of available ports to provide link aggregation and failover


The HP StoreOnce 4400 Backup system family has two 10GbE ports as well as two 1GbE
ports. A recommended configuration might be a bonded subnet on the 10GbE network for
Networking overview

17

transferring data between network clients and Backup system, and a bonded subnet on the
1GbE ports for management of the appliance on a 1GbE subnet.

Users who do not have a DHCP-enabled 1GbE network, or who do not want to connect to
LAN port 1 must create and activate a network configuration file before their system can
become active on the network. This network configuration file may use any available Ethernet
port, but one must always be connected for access to the StoreOnce Management Console
remotely.

Network bonding modes


Each pair of network ports on the appliance can be configured either on separate subnets or in a
bond with each other (1GbE and 10GbE ports cannot be bonded together).
Three bonding modes are supported:

Mode 1 (Active/Backup)
This is the most simple bonding mode; it allows network traffic via one active port only and
requires no specific extra switch configuration. It is recommended for simple network
connections, if the active network link fails then traffic moves to the backup port.

Mode 4 (IEEE 802.3ad Dynamic Link Aggregation)


This bonding mode is also known as LACP and requires a special external switch configuration.
It provides a link aggregation solution, increasing the bond physical bandwidth but can only
work if all the ports in the bond are connected to one switch or switches joined by an interswitch
link. It is recommended when :

The customer wants to increase throughput to the StoreOnce appliance

Trunks between switches on the customer network already use LACP mode

The LACP protocol only works when it is configured on both the server and StoreOnce end
of the connection. Please refer to your switch documentation for information on LACP
configuration.

Mode 6 (Active Load Balancing)


This mode provides a load balance solution. It does not require specific external switch
configuration, but does require the switch to allow ARP negotiation. It can be used in a 2switch
configuration.
This configuration is generally recommended for backup data performance and also for
resiliency of both data and management network connectivity. However, in some environments
ARP packet negotiation may be disabled within the network infrastructure, so this mode may
not be appropriate.

NOTE: It should be noted that when using bonded ports the full performance of both links will
only be realized if multiple host servers are providing data, otherwise data will still use only one
network path from the single server.

The network configuration wizard


The wizard will guide you through the configuration of network settings on your StoreOnce Backup
system.
If you wish to make additions or modifications to an existing network configuration without having
to reconfigure all settings then use the net modify or net add CLI commands instead, as
described in the HP StoreOnce Backup system CLI Reference guide.
The wizard consists of the following steps:

18

Network configuration

1.
2.
3.

Set system wide DNS server addresses.


Configure network settings for available network adapters.
Save and apply all network settings.

You can select Quit+ENTER at any time to exit the wizard.


When assigning static IP settings, the required information is:

An IP Address for the device e.g. 192.168.1.50

Subnet Mask e.g. 255.255.255.0

Default Gateway (address of the server or router which provides external network connection)
e.g. 192.168.1.1

Optional information is:

Domain Name (domain extension for the device) e.g. hp.com

DNS server addresses (address of the server which translates hostnames to IP addresses) e.g
192.168.1.1

Before running the wizard


Before running the wizard you must make a number of decisions about your network configuration.
1. Do you wish to configure DNS servers? Up to 3 may be configured. Make sure you have the
address details before you start.
2. Are you connecting a single port or are you connecting two ports to your network?
3. Which Ethernet port(s) are you connecting? Bonded pairs will be eth0 and eth1 for HP
StoreOnce 2620/4210/4220 Backup systems. For the other HP StoreOnce Backup systems,
eth0/eth1 are the 1GbE ports; eth4/eth5 are the 10GbE ports. You cannot bond a 1GbE
with a 10GbE port.
4. Which network bonding mode is required, the default is Active/Passive bonding?
5. Does your network use DHCP or static IP addresses? If you select static IP addressing, make
sure you know:

6.

IP address of the HP StoreOnce Backup system

Subnet mask

Gateway IP address (optional, the gateway can also be obtained from DHCP)

Domain name, such as mycompany.com (optional, the domain name can also be obtained
from DHCP)

The above information is sufficient to configure the network and once entered, the wizard will
display and ask you to confirm the settings you have specified. At this point, do you wish to
configure a second subnet? For example, you may wish to dedicate one network to replication.
Or, with HP StoreOnce 4430/4420 Backup systems, you may wish to use the 10GbE network
for data and the 1GbE network for StoreOnce management.
You will be prompted to provide details of the second subnet, as above. You are also asked
to select which subnet will provide the default gateway.

To run the wizard


1.
2.

To run the wizard, connect a console directly to the appliance and, using puTTY (or other
ssh application, log into the StoreOnce CLI.
Enter the command:
net set wizard

The network configuration wizard

19

3.

4.

Follow the instructions provided in the wizard text. Prompts appear in the following sequence.

Step 1: DNS addresses (optional)

Step 2: Subnet configuration. The prompts displayed in this section will vary depending
upon the responses you make to the prompts for your network configuration. It is at the
end of this step that you are given the opportunity of configuring a second subnet.

Step 3: Network configuration summary. The final step provides network configuration
details. If you are satisfied that the network is configured correctly, key 1 to finish the
wizard and apply the settings.

Your network is now configured and you can access the HP StoreOnce Backup system remotely
via the StoreOnce GUI or CLI. Be sure to save a copy of the configuration, as described in
the HP StoreOnce Backup system user guide. If you need to make subsequent changes to the
network configuration, use the StoreOnce CLI, as described in the HP StoreOnce CLI Reference
Guide.

Example wizard sequence


The following example shows the prompts and answers to configure an Active Load Balance
bonded network connection (Mode 6) on the 1GbE ports to a subnet that uses static IP addressing.
# net set wizard
StoreOnce Network Configuration Wizard
-------------------------------------This Wizard will guide you through the configuration of
network settings on your StoreOnce Backup System
If you wish to make additions or modifications to an existing
network configuration without having to reconfigure all settings
then use the 'net modify' or 'net add' CLI commands instead

The wizard consists of the following steps:


Step 1.) Set system wide DNS server addresses (Optional)
Step 2.) Configure network settings for available network adapters
Step 3.) Save and apply all network settings
Type 'quit' + ENTER at any time to exit wizard
Step 1.)Set system wide DNS server addresses (optional)
Enter a list (max 3) of DNS servers separated by commas : (eg 192.168.1.100,192.168.3.100)
192.168.1.100,192.168.3.100
Step Complete. Do you want to :
1.) Go to next step: Step 2.) (default)
2.) Go back to start of present step: Step 1.)
3.) Quit wizard and lose all settings
1
Step 2.)Configure network settings for available network adapters
Select the type of configuration for this subnet :
1.) Single port (default)
2.) Bonded ports (note ports must be the same speed to bond
-->2
<--Bonded/Single: Bonded ports (note ports must be the same speed to bond)
Select bond configuration :
1 = eth0 and eth1 (1 Gig) (default)
2 = eth4 and eth5 (10 Gig)
-->1
<--Bonding: eth0 and eth1 (1 Gig)
Select the
1 = Mode 1
2 = Mode 4
3 = Mode 6

desired bonding mode :


- Active Passive Bonding (default)
- Link Aggregate Control Protocol (LACP) Bonding
- Active Load Balance Bonding

-->3
Select Static or DHCP addressing :
1.) DHCP (default)
2.) Static
2
Enter static IP address :

20

Network configuration

192.168.1.27
Enter subnet mask :
255.255.255.0
Do you want to configure a static default gateway for this subnet or get gateway from DHCP?
1.) Gateway obtained from DHCP server (default)
2.) Set gateway manually
2
Enter gateway IP address :
192.168.1.1
Do you want to configure the network domain name or get domain name from DHCP?
1.) Domain name obtained from DHCP server (default)
2.) Set domain name manually (e.g. mydomain.local)
2
Enter domain name :
mydomain.local
---------------------Network: Subnet_1
---------------------IP Address: 192.168.1.27
Net Mask: 255.255.255.0
Domain Name: mydomain.local
Gateway: 192.168.1.1
Bonding Mode: 6 (Active Load Balance Bonding)
Interfaces:eth0 eth1
Is this configuration correct?
1.) Yes (default)
2.) No
1
Do you want to configure another subnet?
1.) No (default)
2.) Yes
1
Select a default network (The default network shall be used as the default gateway subnet)
1.) Subnet_1 (default)
1
Step Complete. Do you want to :
1.) Go to next step: Step 3.) (default)
2.) Go back to previous step: Step 1.)
3.) Go back to start of present step: Step 2.)
4.) Quit wizard and lose all settings
1
Step 3.)
---------------------Network Name: Network_Config_by_Wizard
Network Description: Network configuration created by network config wizard on: 14:17:9 3 October 2012
Write Protected: no
DNS Servers:1.1.1.1
---------------------Number of Networks:1
---------------------Network: Subnet_1 (default)
---------------------IP Address: 2.2.2.2
Net Mask: 255.0.0.0
Domain Name: kev.net
Gateway: 3.3.3.3
Bonding Mode: 6 (Active Load Balance Bonding)
Interfaces:eth0 eth2
Press any key to continue

Step Complete. Do you want to :


1.) Finish wizard and apply settings (default)
2.) Go back to previous step: Step 2.)
3.) Go back to start of present step: Step 3.)
4.) Quit wizard and lose all settings

1
You have successfully configured the network settings
on your StoreOnce Appliance.

The network configuration wizard

21

More about the configuration file


Structure of the configuration file

The configuration file is a container holding one or more subnets

The number of subnets defined within the file is governed by the number of network ports
available on the StoreOnce Backup system and the way in which the user wishes to back up
and replicate data, and manage the appliance. HP StoreOnce 4420/4410 and 2620 Backup
systems have two ports and can be attached to two 1GbE subnets; HP StoreOnce 4440/4430
also have two 10GbE ports and could be connected to four different subnets (2 x 1GbE and
2 x 10GbE).

Each subnet may have one or more network ports; if multiple ports are defined, they can be
bonded

The parameters specified for the network ports are unique to that subnet; you may use DHCP
in one subnet and static addressing in another

If multiple subnets are defined, one (and only one) subnet must always be designated as the
default gateway for routing traffic to IP addresses that are not within the configured subnets

NOTE:

Syntax examples of creating configuration files are included later in this chapter.

If creating additional network configuration files


Additional configuration files may be created according to networking requirements. The following
guidelines apply:

There are two fixed configuration filenames reserved for the system that cannot be used:
Factory_Default_Configuration and current

There may be up to 16 configuration files on any StoreOnce Backup system, but only one can
be active

Filenames are alpha numeric

There are three stages to applying a new network configuration: create the configuration file,
validate the file and activate the file. All are carried using StoreOnce CLI commands, as shown
in the worked examples below.

Once a file is activated, it becomes the current file. There can be only one current file.

Once you have finished creating a configuration and whenever you modify a configuration,
be sure to use the StoreOnce CLI to create a configuration save and restore file.

Refer to the HP StoreOnce CLI Reference Guide for the full range of network and save and
restore commands. This guide only describes those commands that should be used for initial
configuration.

Default network configuration


The name of the default configuration is Factory_Default_Configuration and you can display its
details as follows:
#net show config Factory_Default_Configuration
Network Name: Factory_Default_Configuration
Network Description: default
Write Protected: no
DNS Servers:
---------------------Number of Networks:1
---------------------22

Network configuration

Network: subnet_one
---------------------IP Address: dhcp
Net Mask: dhcp
Domain Name: dhcp
Gateway: dhcp
Bonding Mode: Not applicable
Default Network: yes
Interfaces:eth0
Command Successful

In the example above the DHCP connection has been successful. There is a single port and the
connection is to the 1GbE network adapter (eth0/LAN port1).
You cannot modify or delete the default configuration it is always eth0 port in DHCP mode
but you can create a new configuration file and activate it so that it becomes the Current
configuration. This is recommended for installations that require link aggregation and high
availability or that wish to use 10GbE ports.

Identifying network ports available


All systems have two 1GbE ports that are identified as eth0 (LAN port 1) and eth1 (LAN port 2).
HP StoreOnce 4400 Series Backup systems have four 1GbE ports, of which eth0 and eth1 are
used and eth2 and eth3 are unused. They also have an additional two 10GbE ports that are
identified as eth4 and eth5.
If you do not know what ports are available on your system, use the following StoreOnce CLI
command:
# net show ports
This command will display the port layout of the StoreOnce Backup system with details of the ports.
# net show ports

============================ Node ===================================


|
||
||
|
|
||
| 1 Gb Port 4 | (unused)
||
|
|
||
||
| port 1 |
|
|
||
| 1 Gb Port 3 | (unused)
||
|
|
||
||
| port 2 |
|
|
||
| 1 Gb Port 2 |
||
|
|
||
||
10GbE
|
| | Ilo |
||
| 1 Gb Port 1 |
||
|
|
||
||
|
=====================================================================
Port Number OS
Hardware Bonds
P1
eth0
P2
eth1
P3
eth2
P4
eth3
P5
eth4
P6
eth5

1G/10G
1 Gig
1 Gig
1 Gig
1 Gig
10 Gig
10 Gig

Bonding Modes Supported


1 Active Passive Bonding (default)
4 Link Aggregate Control Protocol (LACP) Bonding
6 Active Load Balance Bonding
Command Successful

Identifying network ports available

23

Network configuration examples not using the wizard


Example 1: Single port 1GbE connection
If single port mode using a 1GbE network is acceptable and the network is DHCP enabled, no
further network configuration is required as long as the Backup system is connected via LAN Port
1. For example, this might be the case with HP StoreOnce 42xx and 44xx Backup systems if the
customer is backing up mainly to FC virtual tape libraries.
However, if the 1 GbE network requires static addressing, it is necessary to create a new
configuration file and apply it before you can access the StoreOnce Management Console via the
network. In our example, we shall call the file onegigportconfig.
You will need to connect directly to the appliance, as Admin user, and configure the network
directly via the StoreOnce CLI.
When assigning static IP settings, the required information is:

An IP Address for the device e.g. 192.168.1.50

Subnet Mask e.g. 255.255.255.0

Default Gateway (address of the server or router which provides external network connection)
e.g. 192.168.1.1

Optional information is:

Domain Name (domain extension for the device) e.g. hp.com

DNS server addresses (address of the server which translates hostnames to IP addresses) e.g
192.168.1.1

To configure connection to a static 1GbE network


1.
2.
3.
4.

Make sure one of the 1GbE LAN ports is physically connected before starting to re-configure.
It does not matter which one is connected; we shall use LAN Port 1 (eth0) in our example.
Connect a console and keyboard directly to the ports on the back of the StoreOnce Backup
system.
Using an SSH application (freely available on the internet) connect to the StoreOnce CLI from
the console as Admin user (Admin, admin).
Create a new configuration using the command:
#net create config <config_name>.
#net create config onegigportconfig writeprotect no
nl

dns 192.168.10.1,192.168.10.2 subnet net1 default yes


nl

ipaddr 192.168.1.100 netmask 255.255.255.0 gateway 192.168.1.1 port eth0

5.

Validate the new configuration.


#net validate config onegigportconfig

6.

Activate the new configuration.


#net activate config onegigportconfig

24

Network configuration

7.

You can check the configuration file in a number of ways we shall use the net show
config current command:
#net show config current
Network Name: current
Network Description: onegigportconfig
Write Protected: no
DNS Servers:192.168.10.1,192.168.10.2
---------------------Number of Networks:1
---------------------Network: subnet_one
---------------------IP Address: 192.168.1.100
Net Mask: 255.255.255.0
Domain Name:
Gateway: 192.168.1.1
Bonding Mode: Not applicable
Default Network: yes
Interfaces:eth0
Command Successful

NOTE: If setting up a single 10GbE port on an HP StoreOnce 44xx Backup system to be the
initial configuration, the process is exactly the same, but you would connect to the required 10GbE
port and specify eth4 or eth5 as the port parameter in the CLI command.

Configuring high availability bonding, Mode 6, on the 1GbE network (all platforms)
For this example, the StoreOnce Backup system is available on the network but we now want to
configure high availability Mode 6 bonding on the 1GbE ports. This means that both ports will be
connected to the same network for all Management and StoreOnce functions, but the system will
benefit from link aggregation and continuous availability should one port fail.
We are assuming that the Default Network Configuration is active, so we have to create a new
configuration file, which we shall call bondedports and we shall provide static IP addresses.
1. Make sure both 1 GbE ports are physically connected before starting to re-configure.
2. Connect to the StoreOnce CLI from any client on the same network as an Admin user (Admin,
admin).
3. Create a new bonded configuration using the command #net create config
<config_name>.
#net create config bondedports writeprotect no
nl

dns 192.168.10.1,192.168.10.2 subnet bondnet1 default yes


nl

ipaddr 192.168.1.100 netmask 255.255.255.0 gateway 192.168.1.1 bonding 6 port eth0,eth1

4.

Validate the new configuration.


#net validate config bondedports

5.

Activate the new configuration.


#net activate config bondedports

Network configuration examples not using the wizard

25

6.

You can check the configuration file is active using:


#net show config current
Network Name: current
Network Description: bondedports
Write Protected: no
DNS Servers:192.168.10.1,192.168.10.2
---------------------Number of Networks:1
---------------------Network: bondnet_1
---------------------IP Address: 192.168.1.100
Net Mask: 255.255.255.0
Domain Name:
Gateway: 192.168.1.1
Bonding Mode: 6 (Active Load Balance Bonding)
Default Network: yes
Interfaces:eth0,eth1
Command Successful

Adding a second network without bonding (example shows 1GbE network)


It is possible to create a network configuration that defines as many subnets as there are ports
available on the HP StoreOnce Backup system

HP StoreOnce 26xx and 42xx Backup systems have two 1GbE ports and may be connected
to two separate networks. This may be useful if company policy requires a StoreOnce function
to be restricted to a specific network. For example, replication could be on one network while
other functions are via the second network.

HP StoreOnce 44xx Backup systems have two 1GbE and two 10GbE ports and may be
connected to four separate networks. A more common implementation, however, is to bond
the 1GbE ports to the network that is used to access the StoreOnce Management Console
(GUI and CLI) and to bond the 10GbE ports to the network that is used to backup and replicate
data.

For this example, we shall add a subnet, subnet_two, to the configuration file called
onegigportconfig.
1. Make sure both 1 GbE ports are physically connected before starting to re-configure.
2. Connect to the StoreOnce CLI from any client on the same network as an Admin user (Admin,
admin).
3. Add new subnet to the configuration file.
net add subnet <existingconfig> subnet <newsubnetname> [subnet parameters]
#net add subnet onegigportconfig subnet subnet_two default no
nl

ipaddr 192.168.2.100 netmask 255.255.255.0 gateway 192.168.2.1 domain mycompany.local port eth1

4.

Validate the new configuration.


#net validate config onegigportconfig

5.

Activate the new configuration.


#net activate config onegigportconfig

26

Network configuration

6.

You can check the configuration file using:


net show config current
Network Name: current
Network Description: onegigportconfig
Write Protected: no
DNS Servers:16.110.135.51 16.110.135.52
---------------------Number of Networks:2
---------------------Network: subnet_one
---------------------IP Address: 192.168.1.100
Net Mask: 255.255.255.0
Domain Name:
Gateway: 192.168.1.1
Bonding Mode: Not applicable
Default Network: yes
Interfaces:eth0
Command Successful
---------------------Network: subnet_two
---------------------IP Address: 192.168.2.100
Net Mask: 255.255.255.0
Domain Name:
Gateway: 192.168.2.1
Bonding Mode: Not applicable
Default Network: no
Interfaces:eth1
Command Successful

Example 3: Adding the 10GbE network (4400 Series only)


For this example, we are assuming you have already created a new configuration file to configure
HA bonding on 1GbE ports and called it bondedports. The subnet name already configured is
bond_net1. We are going to modify it to add a second subnet for the 10GbE network and bond
the 10GbE ports, using network bonding mode 6. We shall call the second subnet bond_net2
1. Make sure both 10 GbE ports are physically connected before starting to re-configure.
2. Connect to the StoreOnce CLI from any client on the same network as admin user (Admin,
admin) and display the port details.
net show ports
3.

Add a new subnet called bond_net2 to the bondedports configuration file.


net add subnet <existingconfig> subnet <newsubnetname> [subnet parameters]
#net add subnet bondedports subnet bond_net2 default no
nl

ipaddr 192.168.2.100 netmask 255.255.255.0 gateway 192.168.2.1


nl

domain mycompany.local bonding 6 port eth4,eth5

4.

Validate the new configuration.


#net validate config bondedports

5.

Activate the new configuration.


#net activate config bondedports

Network configuration examples not using the wizard

27

6.

You can check the configuration file using:


net show config current
Network Name: current
Network Description: bondedports
Write Protected: no
DNS Servers:
---------------------Number of Networks:2
---------------------Network: bond_net1
---------------------IP Address: 192.168.1.100
Net Mask: 255.255.255.0
Domain Name:
Gateway: 192.168.1.1
Bonding Mode: 6 (Active Load Balance Bonding)
Default Network: yes
Interfaces:eth0,eth1
---------------------Network: bond_net2
---------------------IP Address: 192.168.2.100
Net Mask: 255.255.255.0
Domain Name: mycompany.local
Gateway: 192.168.2.1
Bonding Mode: 6 (Active Load Balance Bonding)
Default Network: no
Interfaces:eth4,eth5
Command Successful

28

Network configuration

5 Drivers, iSCSI and FC installation and configuration


In this chapter:

Driver installation (VTL only) (page 29)

iSCSI Initiator (VTL only) (page 30)

Fibre Channel configuration (page 39)

Driver installation (optional, VTL only)


If you intend to create Virtual Tape Devices on the HP StoreOnce Backup system, two drivers are
required; an HP LTO Tape driver and a medium changer driver.
NOTE: Certain backup applications require you to use their own drivers for both the tape device
and medium changer. For many applications these will be installed automatically during the
software installation process. If the backup software is already installed, you may need to manually
update the drivers after installing the HP StoreOnce Backup system.

HP LTO Tape driver


The HP LTO Tape driver must be installed to allow your system to recognize the Ultrium tape devices
created by the HP StoreOnce Backup system.
Tape drivers can be installed from the drivers directory on the HP StoreOnce Backup system
CD-ROM, where they are supplied as an installer application and as driver files for manual
installation. Also check the HP website for driver updates at http://www.hp.com/support.
The tape drive is configurable as an LTO-2, LTO-3, LTO-4 or LTO-5 device. This is the default
behavior of the tape drive and there is no need and no way to change it on the HP StoreOnce
Backup system. It is important not to confuse emulation type with cartridge size. Emulation type is
totally independent from cartridge size. The HP StoreOnce Backup system allows you to pick
whatever cartridge size you like (up to 3.2 TB).

Medium changer driver


No additional medium changer driver is required because Microsoft Windows provides a suitable
generic driver and all backup applications provide their own changer drivers.

Device Manager
After installation, the HP StoreOnce Backup system does not appear as a device under My Computer
and it is not mapped to a drive letter. You must always use a backup application on the host
machine to back up and restore data. However, if you have installed drivers, it can be seen as a
tape drive (1) and medium changer (2) from Device Manager.

Driver installation (optional, VTL only)

29

NOTE: For a Fibre Channel Backup system, a new unknown device will be discovered in
Device Manager. This device is required only to ensure that a Fibre Channel target exists as LUN
0 in the SAN. No functionality is provided by this device and no driver is required.

iSCSI Initiator (optional, VTL only)


This section is not relevant if you are configuring only FC library devices, Catalyst stores or NAS
shares on your HP StoreOnce Backup system.
NOTE: FC products may be configured with a mixture of FC and iSCSI Virtual Tape Devices. If
you are configuring your HP StoreOnce Backup system to have iSCSI Virtual Tape Devices (for
hosts attached via the LAN ports), this section is relevant. However, if you are configuring it to
have only FC devices (attached via the FC ports), it is not necessary; you may use the StoreOnce
GUI or CLI to create FC library devices, see the HP StoreOnce Backup system user guide.
iSCSI is a protocol for sending SCSI commands via Ethernet. It defines how SCSI packets are
translated to Ethernet packets and connects to the required devices. An iSCSI initiator may be
hardware or software and should be running on each host. If the host does not have an iSCSI
initiator, it will not be able to connect to the library configured on the HP StoreOnce Backup system
and will not be able to perform backups.
For Linux and UNIX operating systems an iSCSI initiator is embedded in the operating system.
Please refer to the Linux and UNIX Configuration Guide on the HP StoreOnce Backup system
CD-ROM for further information. Make sure that you have downloaded the latest operating system
patches before you configure your system.
For Windows systems the Microsoft iSCSI initiator is required to connect to any Virtual Tape Libraries
created on the HP StoreOnce Backup system. The iSCSI initiator ships with later versions of Microsoft
Windows, but not with XP/2003 or earlier. HP is not permitted to include the iSCSI initiator on
the CD. So, if required, it must be retrieved from the Microsoft website.
NOTE: With some versions of Windows the iSCSI initiator service is not started by default. This
component must be configured manually by the user to run on startup. Do this through the Control
Panel.

30

Drivers, iSCSI and FC installation and configuration

Manual iSCSI initiator installation


1.
2.
3.

On a machine that supports an external internet connection, go to the Microsoft website and
search on iSCSI initiator.
Select the result that takes you to the Download page and choose the download that is
appropriate for your host.
Download the iSCSI initiator and install it on the host, accepting all the default settings.

The iSCSI Initiator and Authentication


Authentication is not required for the HP StoreOnce Backup system, but it is supported for those
companies that have an IT policy that requires them to use authentication. If this is the case, you
will need to configure the necessary fields on the iSCSI Initiator and also ensure that the
corresponding information is supplied in the StoreOnce GUI. This enables the Initiator to log into
the target device on the HP StoreOnce Backup system and the target device to log into the Initiator.
The authentication method supported on StoreOnce products is CHAP. It relies on a "secret" known
only to the target and initiator. The size of the CHAP secret is between 12 and 16 characters, and
must be entered in exactly the same format in both the Web Management Interface and the iSCSI
initiator. An 'Authentication Failure' message will occur if the same 'secret' and 'user name'
information are not entered into the iSCSI Initiator screen and the Web Management Interface.
Further details on authentication and CHAP can be found within standard iSCSI protocol
documentation.
The
1.
2.
3.

recommended process if you wish to enable authentication is:


Create the devices on the StoreOnce GUI or CLI.
Set up the Targets in the iSCSI Initiator.
Connect to the devices using the CHAP user name and secret that you configured on the
Targets tab.

The Microsoft iSCSI Initiator


The Microsoft iSCSI initiator contains a number of tabs. This section describes the information that
must be provided in order to connect the host to a device on the HP StoreOnce Backup system. It
does not provide a comprehensive description of all the tabs; please download the User Guide
from the Microsoft website for more information.
NOTE: The screenshots below may not be correct for your operating system. They are taken from
an iSCSI Initiator running on a Windows 7 operating system.

iSCSI Initiator (optional, VTL only)

31

32

1.

The Targets tab is the default tab when you run the iSCSI Initiator for the first time. At this point
no targets have been discovered.

2.

Select the Discovery tab. At this point there are no target portals.

Drivers, iSCSI and FC installation and configuration

3.

Click Discover Portal... You must enter the IP address or fully qualified domain name of the
HP StoreOnce Backup system (for example, mystoreonce.mydomain.com) to add it as a target
portal for the host on the Discovery tab. Do not change the Port; it should be 3260.

4.

Click on OK to add the target portal to the Discovery page. You may need to click Refresh.

iSCSI Initiator (optional, VTL only)

33

5.

34

When you run the iSCSI Initiator manually, new devices have a status of Inactive on the Targets
tab. You must log on to the appropriate targets for your host. Remember that each library has
at least two devices and you must log onto each one separately. If the emulation type you
have selected allows more drives, there will be a target device for each drive.

Drivers, iSCSI and FC installation and configuration

6.

Select the target in the list and click on Connect. We recommend that you enable the first
checkbox to make the connection a Favorite target, so that you do not have to manually
connect to it in the future.

NOTE: If you wish to use CHAP authentication, click Advanced... before you click OK. See
separate section below for more details about CHAP authentication.
7.

Click OK. The targets are now showing as Connected.

iSCSI Initiator (optional, VTL only)

35

36

Drivers, iSCSI and FC installation and configuration

8.

Look at the Configuration tab. When you use the StoreOnce GUI or CLI to create library
devices, you must provide the iSCSI Initiator Name, which you will find on this tab. (You also
use this tab to set up the CHAP secret if you have enabled mutual authentication.)

CHAP Authentication
1.

If you wish to use CHAP authentication , click Advanced... on the Connect to Target dialog.
(IPSec Tunnel Mode is not supported.)

2.

Check Enable CHAP logon and enter the secret in the Target Secret box. The CHAP secret
may be between 12 and 16 alphanumeric characters. It should be the same string as you
enter for the Initiator CHAP Secret and the Name is used for Initiator User Name on the
StoreOnce Management Interface. See the HP StoreOnce Backup system user guide for more
information.
iSCSI Initiator (optional, VTL only)

37

3.

If you want to use mutual authentication, which means that the target must also log on to the
Initiator, make sure that the Perform mutual authentication box is checked. The secret for
mutual authentication is set on the Configuration tab. You must also provide the Target User
Name and Secret when you configure the device in the StoreOnce Management Console.

Favorite Targets tab


The Favorite Targets tab shows the targets that have been configured to restore automatically on
reboot. During initial configuration, it is for information only. However, if you want to stop the host
automatically connecting to a device, you must select the device on this tab and Remove it. (To
disconnect the device without rebooting, go back to the Targets tab, select the device, and click
Disconnect.)

38

Drivers, iSCSI and FC installation and configuration

Fibre Channel configuration


Backup and restore is supported over both Ethernet networks and Fibre Channel SAN. However,
the StoreOnce Management Console always requires an Ethernet connection. When using FC to
back up hosts, you should still connect to an Ethernet port.

Fibre Channel connection


The HP StoreOnce Backup system is supplied with the correct FC card pre-installed. It does not
include FC cables.
1. Connect to the appropriate LAN port.
2. Use a FC Multimode 50/125 (preferred) or 62.5/125 cable to connect the port(s) on the FC
card in the HP StoreOnce Backup system to the Fibre Channel Switch.
3. The switch must have a multi-mode transceiver that supports speeds of:

4.

HP StoreOnce 4400 Series: 8Gbs (preferred), 4Gbs or 2Gbs

HP StoreOnce 4200 Series: 4Gbs (preferred) or 2Gbs

When you use the StoreOnce GUI or CLI to create the library device, be sure to select one of
the FC ports. The following example shows the Port drop-down in the StoreOnce GUI. For
information about the other fields, see the HP StoreOnce Backup system User Guide or online
Help.

Fibre Channel configuration

39

5.
6.

Configure zones on the FC Fabric/Switch, if required. (See next section.)


The library device(s) should now be visible to the host. It may be necessary to perform a system
re-scan.

Zoning
Zoning is only required if a switched fabric topology is used.
Due to complexities in multi-hosting tape devices on SANs, it is best to make use of zoning tools
to help keep the backup/restore environment simple and less susceptible to the effects of changing
or problematic SANs.
Zoning provides a way for servers, disk arrays, and tape libraries to only see what hosts and
targets they need to see and use. The benefits of zoning include but are not limited to:

Limiting unnecessary discoveries on the HP StoreOnce Backup system

Reducing stress on the HP StoreOnce Backup system and its library devices by polling agents

Reducing the time it takes to debug and resolve anomalies in the backup/restore environment

Reducing the potential for conflict with untested third-party products

Zoning may not always be required for configurations that are already small or simple. Typically
the bigger the SAN is, the more zoning is needed. HP recommends the following for determining
how and when to use zoning.

40

Small fabric (16 ports or less)may not need zoning.

Small to medium fabric (16 - 128 ports)use host-centric zoning. Host-centric zoning is
implemented by creating a specific zone for each server or host, and adding only those storage
elements to be utilized by that host. Host-centric zoning prevents a server from detecting any
other devices on the SAN or including other servers, and it simplifies the device discovery
process.

Disk and tape on the same pair of HBAs is supported along with the coexistence of array
multipath software (no multipath to tape or library devices on the HP StoreOnce Backup system,
but coexistence of the multipath software and tape devices).

Large fabric (128 ports or more)use host-centric zoning and split disk and tape targets.
Splitting disk and tape targets into separate zones will help to keep the HP StoreOnce Backup

Drivers, iSCSI and FC installation and configuration

system free from discovering disk controllers which it doesn't need to see. For optimal
performance, where practical, dedicate HBAs for disk and tape.
NOTE:

Overlapping zones are supported.

Diagnostic Fibre Channel Device


For each FC port there will be a Diagnostic Fibre Channel Device presented to the Fabric. There
will be one per active FC physical port; this means there are wo ports for an HP D2D4112, 4312
or 4324 appliance.
The Diagnostic Fibre Channel device can be identified by the following example text:
Symbolic Port Name "HP D2D S/N-CZJ1440JBS HP D2DBS Diagnostic Fibre Channel
S/N-MY5040204H Port-1"
Symbolic Node Name "HP D2D S/N-CZJ1440JBS HP D2DBS Diagnostic Fibre Channel
S/N-MY5040204H"
A virtual driver or loader would be identified by the following example text:
Symbolic Port Name "HP D2D S/N-CZJ1440JBS HP Ultrium 4-SCSI Fibre Channel
S/N-CZJ1440JC5 Port-0"
Symbolic Node Name "HP D2D S/N-CZJ1440JBS HP Ultrium 4-SCSI Fibre Channel
S/N-CZJ1440JC5"
In the above the S/N-CZJ1440JBS for all devices should be identical. If this is Node Port 1, the
Node Name string will be as above but, if Port 2, the Node Name string will end with Port-2.
Often the diagnostic device will be listed above the other virtual devices as it logs in first, ahead
of the virtual devices. The S/N-MY5040204H string is an indication of the QLC HBAs SN not any
SN of an appliance/node.
At this time these devices are part of the StoreOnce VTL implementation and are not an error or
fault condition. It is recommended that these devices be removed from the switch zone that is also
used for virtual drives and loaders.

Fibre Channel configuration

41

6 Completing the installation


To complete the installation you should use StoreOnce CLI commands:

Set the time and date and NTP server, if required, as described below.

Configure SNMP, if required, as described below.

Apply any licenses for additional capacity, replication or Catalyst, if required. See the HP
StoreOnce Backup system user guide.

Install any software updates, if needed. See the release notes and the HP StoreOnce Backup
system user guide.

Set up email notifications using the StoreOnce GUI. See the HP StoreOnce Backup system
user guide.

Perform a configuration save. See the HP StoreOnce Backup system user guide.

Setting up time and date


1.
2.

Open the puTTy (or other ssh) application and log into the StoreOnce CLI.
Make sure you know what the UTC time is and then set the system clock using the following
command:
time set utc <mm/dd/yyyy hh:mm:ss>
NOTE: If defining an NTP server, still set UTC because this will result in a quick
synchronization with NTP.

3.

Set the time zone using the following command:


time set timezone
You will be asked to select a continent/ocean and country as part of the command sequence.

4.

If you have defined an NTP server, enter its IP address or FQDN using the StoreOnce CLI
command:
time add ntpserver <IP address or FQDN>

5.

You can check the configuration, as shown in the following example:


# time show config
NTP Server(s)
-
ntp.mycompany.net
nl

TimeZone

: BST

nl
nl

UTC
LocalTime
nl

: 09/19/2012 12:37:40
: 09/19/2012 13:37:40

Configuring SNMP
This feature provides an HP StoreOnce Backup system with the ability to act as a Network Element
in an SNMP network so that it can communicate effectively with Network Management Stations
using SNMP (Simple Network Management Protocol). You use the StoreOnce CLI to enable this
feature and configure various settings, as described below.
The StoreOnce implementation of SNMP is compatible with and has been tested with HP System
Insight Manager (HP-SIM). It supports SNMPv1 and SNMPv3, which provides authentication.
1. Open the puTTy (or other ssh) application and log into the StoreOnce CLI.
2. Enter the following command to enable SNMP.
snmp enable
42

Completing the installation

3.

The following example is a basic example to capture alerts that are broadcast to the public
community. See the HP StoreOnce CLI Reference Guide for more detailed information.
snmp add trapsink mysimserver.mycompany.local trap-community public
events alert

Configuring SNMP

43

7 Understanding LEDs
In this chapter:

Front view of the HP StoreOnce 4430/4420 Backup system (page 44)

Front view of the HP StoreOnce 4210/4220 Backup system (page 45)

Front view of the HP StoreOnce 2620 Backup system (page 45)

1GbE LAN port LEDs (page 46)

Drive LEDs (page 47)

Fibre Channel card LEDs (page 47)

Capacity upgrade kit LEDs (page 48)

Front view of the HP StoreOnce 4430/4420 Backup system


The HP StoreOnce 4400 Series Backup system is available in two models:

HP StoreOnce 4430 Backup system which has 12 x 2 TB disks

HP StoreOnce 4420 Backup system which has 12 x 1 TB disks

Both models support connection of up to three expansion shelves (Capacity Upgrade Kits), which
quadruples physical storage capacity.
Figure 10 Front view of the HP StoreOnce 4430 Backup system

1. Power On button/LED

Steady green: Power connected, device ready to use


Steady amber: Device switched off or in hibernation with
power connected
Off: No power connected

2. system Health LED

Steady green: Hardware is performing correctly


Flashing amber: degraded condition
Flashing red: critical condition, such as power supply or
fan failure

3. Beacon LED

Steady blue: identifies the unit


Amber: Power off or system hardware fault

44

4. system Insight Display

The HP systems Insight Display LEDs represent the system


board layout and may be useful for troubleshooting. See
the Maintenance and Service Guide for more details.

5. Hot plug drives

Each drive has LEDs.

Understanding LEDs

Front view of the HP StoreOnce 4210/4220 Backup system


The HP StoreOnce 4200 Series Backup system is available in two models:

StoreOnce 4220 Backup system which has 12 x 1 TB disks

StoreOnce 4210 Backup system which also has 12 x 1 GB disks, however the configured
available disk capacity of the system is approximately 50% of this available disk capacity.
The system cannot be upgraded to use the whole capacity of the fitted disks because the
product is not fitted with the required memory or processor to make use of the additional
capacity.

Both models support connection of a single expansion shelf (Capacity Upgrade Kit), which doubles
physical storage capacity.
Figure 11 Front view of the HP StoreOnce 4220/4210 Backup system

1. Power On button/LED

Steady green: Power connected, device ready to use


Steady amber: Device switched off or in hibernation with
power connected
Off: No power connected

2. Hot plug drives


3. Beacon LED

Steady blue: identifies the unit. The LED can be beaconed


on and off from the StoreOnce Management Console.
Amber: Power off or system hardware fault

4. System Health LED

Steady green: Hardware is performing correctly


Flashing amber: degraded condition
Flashing red: critical condition, such as power supply or
fan failure

5. and 6. LAN port LEDS

Flashing green: network connection


Off: no network connection or network not configured

7. Disk Beacon LED


8. Disk Online LED

Front view of the HP StoreOnce 2620 Backup system


The HP StoreOnce 2620 Backup system has 4 x 1 TB disks.
It does not support connection of an expansion shelf (Capacity Upgrade Kit).

Front view of the HP StoreOnce 4210/4220 Backup system

45

Figure 12 Front view of the HP StoreOnce 2620 Backup system

1. Power On button/LED

Steady green: Power connected, device ready to use


Steady amber: Device switched off or in hibernation with
power connected
Off: No power connected

2. Hot plug drives


3. Appliance Beacon LED

Steady blue: identifies the unit. The LED can be beaconed


on and off from the StoreOnce Management Console.

4. system Health LED

Steady green: Hardware is performing correctly


Flashing amber: degraded condition
Flashing red: critical condition, such as power supply or
fan failure

5. and 6. LAN port LEDS

Flashing green: network connection


Off: no network connection or network not configured

1GbE LAN port LEDs


The 1GbE LAN ports have two LEDs, as illustrated on the rear of an HP StoreOnce 4220 Backup
system below.
Figure 13 1GbE LAN port LEDs (example shows HP StoreOnce 4220 Backup system)

1. LAN network speed LED indicator

Steady green: The LAN connection is using 10 Mbps/100


Mbps link.
Steady amber: The LAN connection is using a GbE link.
Off: No connection.

46

Understanding LEDs

2. LAN activity status LED indicator

Flashing green: Ongoing network data activity.


Off: No network data activity or no connection.

Hot-plug drive LEDs


The status of hot-plug hard drives installed in the server is indicated by the drive activity LED indicator
located on the front panel of the server.
Figure 14 Drive LEDs

1. Disk Online LED

Steady green: Online, no activity


Flashing green: Ongoing disk activity
Steady amber: Disk has failed
Flashing amber: Predictive disk failure
Off: The disk is not a part of RAID

2. Disk beacon LED

Steady blue: identifies a specific disk within the unit. The


LED can be beaconed on and off from the StoreOnce
Management Console.

Fibre Channel card LEDs


If you have a Fibre Channel version of the HP StoreOnce Backup system, there are three LEDs
adjacent to each FC port.
Table 1 FC card LEDs
Yellow LED

Green LED

Amber LED

Activity

Off

Off

Off

Power Off (OK)

On

On

On

Power on before or after software initialization.


Awaiting HBA software initialization.

Flashing

Flashing

Flashing

Power on after software initialization. Link not


initialized.

Alternately flashing

Alternately flashing

Alternately flashing

software fault (OK)

Off

Off

On

Connected at: 2 (HP D2D4300 Series only) or


1 (all other FC systems) Gb/s

Off

Off

Flashing

Activity at 2 (HP D2D4300 Series only) or 1


(all other FC systems) Gb/s (OK)

Off

On

Off

Connected at 4 (HP D2D4300 Series only) or


2 (all other FC systems) Gb/s

Off

Flashing

Off

Activity at 4 (HP D2D4300 Series only) or 2


(all other FC systems) Gb/s (OK)

On

Off

Off

Connected at 8 (HP D2D4300 Series only) or


4 (all other FC systems) Gb/s

Flashing

Off

Off

Activity at 8 (HP D2D4300 Series only) or 4


(all other FC systems) Gb/s
Hot-plug drive LEDs

47

Capacity upgrade kit LEDs


There are three LEDs on the front of the Capacity Upgrade Kit.
Figure 15 Capacity Upgrade LEDs

1. Health LED

Green: system activity


Off: No system activity

2. Fault LED

Amber: Fault condition


Off: No fault condition

3. UID button/LED

Blue: Identified
Flashing blue: Active remote management
Off: No remote management

48

Understanding LEDs

8 Troubleshooting
Use the information in this chapter to troubleshoot problems. More detailed troubleshooting
information can be found at http://www.hp.com/support.
This chapter provides troubleshooting information on:

Connecting to the network (page 49)

Connecting to the StoreOnce Backup System from the backup application (page 49)

Performance (page 50)

Using the 10-Gb ports (page 50)

Power off and power on (page 51)

Cannot connect to NAS share (page 51)

Cannot access a storage shelf (page 51)

Connecting to the network


If you cannot access your device on the network, please check the following:
1. Regardless of the network configuration mode and interface type, please ensure that there is
a CAT-5E (or above) Ethernet cable connected to network port.
2. Check that the LEDs are flashing on the LAN Port. (See also Understanding LEDs (page 44).)

If no LEDs are flashing, you do not have a network connection check your Ethernet
cable or consult your network administrator.

If LEDs are flashing, check that you have the correct IP address for your HP StoreOnce
Backup system. Are you using DHCP or Static IP addressing for your HP StoreOnce Backup
system? If you are unsure of your settings, please use the StoreOnce CLI command:
# net show status all

3.

4.

Is your network running IPv4 mode?

IPv6 mode is not supported.

Ensure that you have selected the correct IP Address for the network you are using.

At this time, the HP StoreOnce Backup system does not support DHCPv6.

If you still cannot access the HP StoreOnce Backup system, contact HP Support.

Connecting to the StoreOnce Backup system from the backup application


Make sure you have the latest version or software patches for the backup application. Please see
http://www.hp.com/go/ebs for supported applications.
Stop and restart the backup application services after the backup device has been discovered. If
you still cannot access the device, check Device Manager to make sure it is accessible from the
host.

For iSCSI devices: Make sure that the iSCSI initiator is connected to the devices and log on
to them, if they are not, configure them on the Targets tab of the iSCSI Initiator.

For FC devices: Models with an 8Gb FC card have a theoretical limit of 255 devices per FC
port on a host or switch; models with 4Gb FC card have a theoretical limit of 127 devices
per FC port on a host or switch

Connecting to the network

49

NOTE: There are practical limitations on the number of devices that each host and FC switch or
HBA can access. It is possible to configure more drive and library devices than a host can access.
The limit for Windows or Linux hosts using the iSCSI interface is 64. Although the Fibre Channel
connection supports a greater theoretical number of devices per FC port on a host or switch, it is
recommended that no more than 64 devices are configured for use by a single host.

Performance
Your HP StoreOnce Backup system is designed for high performance backup and restore operations
according to the specification documented. However, it requires careful configuration. Please refer
to the StoreOnce Best Practices for VTL, NAS and Replication implementations document on the
HP Manuals page for detailed guidance.
There are many reasons why you may not see the performance you expected from your HP
StoreOnce Backup system.

Your own network speed or disk access is not fast enough to allow streaming of data.

Your backup application is not optimized.

Your HP Backup system is not optimized for your network and application.

Network
For iSCSI devices the HP StoreOnce Backup system is designed to be run on a 1Gb or 10Gb (HP
StoreOnce 44xx Series) network. Performance will be reduced if a 100BaseT network is used. The
LEDs on the front panel (1Gb ports only) and on the network ports and also warnings on the Web
Management Interface will indicate the network speeds at which the device is operating.

Using the 10Gb ports (HP StoreOnce B44xx only)


If data transfer seems slow:

Check that the 10Gb ports are configured.

Also, make sure that the media servers and PCs are configured correctly to select the 10GbE
network for data transfer.

The LEDs on the 10GbE card (at the rear of the HP StoreOnce Backup system) also help identify
network activity. Or use iLO2 to monitor the network ports.

Power off and power on


There are no commands within the GUI to control the power on/off or reboot the appliance. All
the commands should be run from the StoreOnce CLI.

Powering up servers
Power up the server using the power on button on the server to trigger a cold boot and automatically
power up.

Power off
system shutdown: This gracefully shuts down the appliance by shutting down all services before
powering down the server. This means when you power back up, the deduplication stores will
start up from a clean state. The server will be in the off state, and will require powering on via the
power button or StoreOnce CLI.

50

Troubleshooting

Rebooting the system


system reboot: This gracefully reboots the appliance by shutting down all services before
powering down the server. This means on reboot the deduplication stores will start up from a clean
state.

Power On/Off Problems


NOTE:

It is not possible to power the HP StoreOnce Backup system on or off from the GUI.

The normal boot sequence can take up to 10 minutes. On power up the HP StoreOnce Backup
system runs its fans at high speed for approximately 10 seconds before returning to normal speed.
When powering off the HP StoreOnce Backup system make sure no backup or restore jobs are
running or scheduled to run while the HP StoreOnce Backup system is out of action.

HP StoreOnce Backup system shuts down automatically


If the HP StoreOnce Backup system has found a problem with the internal hardware which requires
the device to shutdown to avoid further hardware problems, the system Health LED on the front
panel will probably be flashing RED. Reboot and watch for errors on boot up.

HP StoreOnce Backup system does not boot up correctly


Check the Power LED on the front panel.
If the Power LED is OFF:

Check power is connected to the HP StoreOnce Backup system and is on.

The PSU may be faulty.

If the Power LED is AMBER:

Power on the HP StoreOnce Backup system using the Power button.

If it shuts down again, see (page 51).

If the Power LED is GREEN but you cannot log in. Reboot and check for hardware errors as the
HP StoreOnce Backup system device boots up.

HP StoreOnce Backup system system Health LED is flashing RED (HP 4200 and 4400
Series)
One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
both power supplies are connected and reboot to clear this LED. The HP StoreOnce Backup system
will work satisfactorily with one power supply, but without any redundancy. It is recommended to
power on the second power supply or replace the power supply as soon as possible.

Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup
systems)
If you disconnect a storage shelf, you must reconnect it to the same port to which it was originally
connected. Do not daisy chain storage shelves.

Cannot connect to a NAS share


The following sequence will cause problems when connecting to a NAS share.
1. Create an NFS share and mount it on a Linux box.
2. Delete the share on the HP StoreOnce Backup system without unmounting it from the Linux
box.
3. Recreate the share again with the same name.
Cannot access a storage shelf (HP StoreOnce 42xx and 44xx Backup systems)

51

In this scenario, the Linux client will assign a new set of inodes to the new share, but when trying
to access the old mount point it will use the previous set of inodes and will therefore not manage
to connect.
Reboot the host Linux system and the connection will work again.

52

Troubleshooting

About this guide


This guide provides information about:

Installing the HP StoreOnce Backup system

Using the HP StoreOnce Backup system

Troubleshooting the HP StoreOnce Backup system

Intended audience
This guide is intended for users who install, operate and maintain the HP StoreOnce Backup system.

Related documentation
In addition to this guide, the following document provides related information:

Start here' poster for an overview of the installation information in this guide (available in
English, French, German and Japanese)

HP StoreOnce Backup system Concepts guide

HP StoreOnce Backup system User guide

You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
In the Storage section, click Storage Solutions and then select your product.

Document conventions and symbols


Table 2 Document conventions
Convention

Element

Blue text: Table 2 (page 53)

Cross-reference links and e-mail addresses

Blue, underlined text: http://www.hp.com

website addresses

Bold text

Keys that are pressed


Text typed into a GUI element, such as a box
GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes

Italic text

Text emphasis

Monospace text

File and directory names


system output
Code
Commands, their arguments, and argument values

Monospace, italic text

Code variables
Command variables

Monospace, bold text

WARNING!
CAUTION:

Emphasized monospace text

Indicates that failure to follow directions could result in bodily harm or death.
Indicates that failure to follow directions could result in damage to equipment or data.
Intended audience

53

IMPORTANT:
NOTE:

Provides clarifying information or specific instructions.

Provides additional information.

HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:

Product model names and numbers

Technical support registration number (if applicable)

Product serial numbers

Error messages

Operating system type and revision level

Detailed questions

Customer self repair


HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR
part needs replacing, HP ships the part directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the
CSR website:
http://www.hp.com/go/selfrepair

Registering your HP StoreOnce Backup system


Once you have installed and tested your HP StoreOnce Backup system please take a few minutes
to register your product. You can register via the web (http://www.register.hp.com).
To ensure your registration is complete, there are a number of questions on the electronic form that
are mandatory. Other questions are optional. However, the more you feel able to complete, the
better HP can meet your needs.

Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
software updates, and other product resources.

HP websites
For additional information, see the following HP websites:

54

http://www.hp.com

http://www.hp.com/go/ebs

http://www.hp.com/go/connect

http://www.hp.com/go/storage

http://www.hp.com/service_locator

http://www.hp.com/support/manuals

http://www.hp.com/support/downloads

Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
storagedocs.feedback@hp.com. All submissions become the property of HP.

Documentation feedback

55

Index
Symbols
1GbE LAN ports
LEDs, 46
4400 Series Backup system
front and rear view, 44
storage capacity, 44

A
audience, 53
authentication, 31
iSCSI initiator, 37

C
capacity upgrade kit
LEDs, 48
Capacity UpgradeKit, 13
CD-ROM
contents, 7
changer driver, 29
CHAP secret, 31
iSCSI initiator, 37
CLI
running commands, 15
connecting
power, 11
power cord, 11
to FC SAN, 39
connecting from backup system
troubleshoot, 49
conventions
document, 53
text symbols, 53
customer self repair, 54

D
devices
fibre channel, 39
diagnostic fibre channel device, 41
document
conventions, 53
related documentation, 53
documentation
HP website, 53
providing feedback, 55
download
iSCSI, 30
drivers
installing manually, 29

Fibre Channel
connection , 39
creating devices, 39
LEDs, 47
fibre channel
and iSCSI, 30
topologies, 7
zoning, 40
Fibre Channel connections, 7
front view
4400 Series Backup system, 44
StoreOnce 2620/2610 Backup system, 45
StoreOnce 4210/4220 Backup system, 45

G
General tab
iSCSI initiator, 31
gui see web management interface

H
hardware connections, 11
hardware requirements, 6, 7
help
obtaining, 54
hot-plug drive
LEDs, 47
HP
technical support, 54
HP LTO driver, 29

I
installation
Capacity UpgradeKit, 13
mounting Backup system, 9
rail kit, 9
safety warnings, 9
iSCSI
and authentication, 31
configuring manually, 31
download, 30
iSCSI initiator, 30
downloading, 30
Linux and UNIX, 30

ethernet configurations, 6

LEDs, 44
1GbE LAN ports, 46
capacity upgrade kit, 48
Fibre Channel, 47
hot-plug drive, 47
Linux
iSCSI initiator, 30

Favorite Targets tab


iSCSI initiator, 38

mounting
Backup system, 9

56

Index

N
network
troubleshooting, 49, 50
nfs share
cannot connect, 51

O
other sources of information, 5

P
performance
troubleshoot, 50
power cord, 11
power off, 50
power on, 50
power on button, 14
power on/off
troubleshoot, 51

R
rear view
4400 Series Backup system, 44
StoreOnce 2620/2610 Backup system, 45
StoreOnce 4210/4220 Backup system, 45
reboot, 51
related documentation, 53

power on/off, 51
storage shelf, 51
using 10Gb ports, 50

U
UNIX
iSCSI initiator, 30
using 10Gb ports
troubleshoot, 50

V
VTL
iSCSI initiator, 30

W
web browser
recommended settings, 7
web management interface, 15
websites
customer self repair, 54
HP , 54
HP Subscriber's Choice for Business, 54
product manuals, 53
Windows
iSCSI initiator, 30

Z
zoning, 40

software installation
drivers, 29
manual, 29
using iSCSI, 30
software requirements, 6, 7
storage shelf
troubleshoot, 51
StoreOnce 2620/2610 Backup system
front and rear view, 45
storage capacity, 45
StoreOnce 4210/4220 Backup system
front and rear view, 45
storage capacity, 45
StoreOnce Backup system
definition, 5
logging on to GUI, 15
Subscriber's Choice, HP, 54
symbols in text, 53

T
target authentication, 37
technical support
HP, 54
service locator website, 54
text symbols, 53
topologies
fibre channel, 7
troubleshoot
connecting from backup system, 49
network, 49, 50
perfromance, 50
57