Scribd Logo
Hochladen

Willkommen bei Scribd!

  • Manager IT Infrastructure Mumbai

    Hochgeladen von

    24x7e-marketing
    1K Ansichten4 Seiten
    Certification An ITIL Foundation certificate pin. An ITIL Foundation certificate pin. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in 'ITIL Service Management', 'ITIL Application Management' and 'ICT Infrastructure Management' respectively. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. Organizations or a management system may not be certified as "ITIL-compliant". However an organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.[1] The OGC's failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.[citation needed] [edit] ITIL History [edit] Precursors Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. According to IBM: “ In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. These widely accepted “yellow books,” ... were key inputs to the original set of ITIL books."[2][3] ” The primary author of the IBM yellow books was Edward A. Van Schaik, who compiled them into the 1985 book A Management System for the Information Business[4] (since updated with a 2006 re-issue by Red Swan Publishing[5]). In the 1985 work, Van Schaik in turn references a 1974 Richard L. Nolan work, Managing the Data Resource Function[6] which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation). [edit] Development What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government. During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight.[citation needed] Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities. In some cases this guidance was lost permanently. For instance, the CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities. Although developed during the 1980s, for the reasons mentioned above ITIL was not widely adopted until the mid 1990s. This wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), t

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Verfügbare Formate

    PDF, TXT oder online auf Scribd lesen

    Stufen Sie dieses Dokument als nützlich ein?

    Sind diese Inhalte unangemessen?

    Dieses Dokument melden
    Certification An ITIL Foundation certificate pin. An ITIL Foundation certificate pin. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in 'ITIL Service Management', 'ITIL Application Management' and 'ICT Infrastructure Management' respectively. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. Organizations or a management system may not be certified as "ITIL-compliant". However an organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.[1] The OGC's failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.[citation needed] [edit] ITIL History [edit] Precursors Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. According to IBM: “ In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. These widely accepted “yellow books,” ... were key inputs to the original set of ITIL books."[2][3] ” The primary author of the IBM yellow books was Edward A. Van Schaik, who compiled them into the 1985 book A Management System for the Information Business[4] (since updated with a 2006 re-issue by Red Swan Publishing[5]). In the 1985 work, Van Schaik in turn references a 1974 Richard L. Nolan work, Managing the Data Resource Function[6] which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation). [edit] Development What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government. During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight.[citation needed] Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities. In some cases this guidance was lost permanently. For instance, the CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities. Although developed during the 1980s, for the reasons mentioned above ITIL was not widely adopted until the mid 1990s. This wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), t

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    1K Ansichten4 Seiten

    Manager IT Infrastructure Mumbai

    Hochgeladen von

    24x7e-marketing
    Certification An ITIL Foundation certificate pin. An ITIL Foundation certificate pin. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in 'ITIL Service Management', 'ITIL Application Management' and 'ICT Infrastructure Management' respectively. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register. Organizations or a management system may not be certified as "ITIL-compliant". However an organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.[1] The OGC's failure to further formalize institutional relationships with the itSMF as part of these activities has been controversial.[citation needed] [edit] ITIL History [edit] Precursors Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. According to IBM: “ In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. These widely accepted “yellow books,” ... were key inputs to the original set of ITIL books."[2][3] ” The primary author of the IBM yellow books was Edward A. Van Schaik, who compiled them into the 1985 book A Management System for the Information Business[4] (since updated with a 2006 re-issue by Red Swan Publishing[5]). In the 1985 work, Van Schaik in turn references a 1974 Richard L. Nolan work, Managing the Data Resource Function[6] which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation). [edit] Development What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government. During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided, and from other Government departments who wanted to break free of its oversight.[citation needed] Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities. In some cases this guidance was lost permanently. For instance, the CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities. Although developed during the 1980s, for the reasons mentioned above ITIL was not widely adopted until the mid 1990s. This wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), t

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 4

    Kaushal Kapadia 

    H/6, Bhavna Society, 
    S. V. Road, 
    Kandivali (W), Mumbai ­ 400067. 
    Landline: (022) 28605789  Mobile: 9833813740. 
    E­mail: kaushalkm@yahoo.com 

    Objective.  To become a Manager ­ IT Infrastructure.
    Personal details.  *  Date of Birth         9 th  June 1978
    *  Age  30 years
    *  Marital Status      Single
    *  Sex                        Male
    *  Passport No          F0685603

    ¨  Networking 
    Technical 
    Working with the network having more then 500 clients separated over 26 
    Knowledge. 
    locations  & interconnected via  Lease  Lines, BHARTI VSAT, Tulip wire­ 
    less  links  &  VPN  clients  at  Western  India  Region of  Jet  Airways  India 
    Ltd.  It  has  a  mixture  of  Server  &  Desktop  Operating  Systems  like 
    Windows 2000 / XP & Unix. 

    Worked  with  Networks  having  more  than  400  nodes  spread  over  7 
    locations interconnected via Lease Lines at Mumbai Airport & 9 Remote 
    locations inter connected via ISDN & Lease  Lines within Mumbai with a 
    mixture of Network & Desktop Operating Systems like Windows 2000 & 
    HP  Unix.  Windows  9x,  Windows  2000  Windows  CE  &  Windows  XP 
    under Windows 2000/2003 & HP Unix Servers. 

    Worked  with  Networks  having  more  than  450  nodes  spread  over  3 
    buildings  interconnected  via  Fibre  optic,  &  7  Remote  locations 
    interconnected  via  ISDN  &  Lease  Lines  with  a  mixture  of  Network  and 
    Desktop  Operating  Systems  like  Novell  NetWare,  Windows  NT  and 
    Windows 2000. Windows 9x & 2000 workstations under Novell NetWare, 
    Windows NT and Windows 2000 and Proxy Servers.

    ¨  Hardware 
    Maintenance  of  all  PC’s,  Desktops,  Notebooks,  Dot  Matrix,  Inkjets  & 
    Laser jet printers, Scanners, Monitors, Tape Drives, DLT Drives, Modems, 
    ISDN  devices,  different  makes  Of  Hubs,  Switches,  Repeaters  etc. 
    Multimedia products including CD­ROM’s Sound Blaster cards etc.

    ¨  Software (Operating Systems) 
    Fully conversant with DOS, Windows­9x, Windows 2000/2003, Windows 
    Mobile  &  Windows  XP  operating  systems  and  environments  as  well  as 
    with  installation  and  troubleshooting  of  most  software  and  Operating 
    Systems.  Working  with  Windows  2003  &  Windows  2000  Server 
    administration running different Applications. Also worked with Windows 
    2000/2003  administration  and  of  proxy  Internet  access  server,  mailing 
    server  under  both  NT  &  Novell,  Application  Servers  (Windows  NT  4.0,
    I 
    Novell Netware 4.11), Data Center Server (Windows 2000/2003)

    ¨  Software (Others) 
    Well conversant with MS­Office (97/2000/2003), Windows Utilities, Anti­ 
    virus  (F­Secure,  Norton),  Network  backup  software  (Veritas),  Internet 
    browsers,  E­mail  Clients  &  Servers  like  MS­Mail,  Microsoft  Outlook, 
    outlook Express & Lotus Notes etc. 

    Professional  v  JET AIRWAYS (I) LTD. – MUMBAI. 


    Experience  Joined  from  8 th  December  2003,  Working  as  Technical  Assistant, 
    Communications  & now  promoted  as  an  In  charge of Western  India 
    Region. 

    Jet Airways is the most preferred Airline in India. 

    Present Responsibilities : 

    1.  Administration  of  SABRE  (Semi­Automatic  Business  Research 


    Environment),  E­Mail  clients,  SAP  clients,  AMOS  (Aircraft 
    Maintenance  Operating  System)  clients  at  Western  Region  of  Jet 
    Airways network (Domestic as well as International airport). 
    2.  Maintenance  of  Walkie–Talkies.  Coordination  with  the  AMC 
    service provider for repairs of faulty equipments. 
    3.  Maintenance  of  EPABX  systems.  Coordination  with  the  AMC 
    service provider for repairs of EPABX systems. 
    4.  Maintenance of BRS (Bar Code Scanners), CIWI (Check­in While 
    Walking). Coordination with the AMC service provider for repairs 
    of faulty equipments. 
    5.  UPS  (Un­interruptible  Power  Supply)  systems.  Coordination  with 
    the AMC service provider for repairs & replacement of Batteries. 
    6.  Performing Site survey & documenting the observation. 
    7.  Designing the layout for data, voice & electrical cabling. 
    8.  Designing the layout for data, voice & electrical termination points. 
    9.  Preparing  diagram  of  the  site  requirement  like  UPS,  EPABX, 
    Router,  Switches,  Patton  Devices,  internet  &  intranet 
    communication links, Wireless devices, Bar code scanners, Walkie­ 
    Talkies, Landlines, Mobile phones, etc. 
    10. Getting the proposal approved. 
    11. Coordinating with the concerned departments on the project. 
    12. Shifting  &  /  or  installing  existing &  /  or  additional  equipments  & 
    softwares as per the site requirements. 
    13. Maintenance & up­gradation of equipments. 

    Present Project : 

    Merging the JetLite network with Jet Airways Network. 

    Administered  SABRE  (Semi­Automatic  Business  Research  Environment) 


    systems at the Mumbai Airport (Domestic as well as International airport). 
    Administration of File & Print Server, Maintaining & supporting the setup 
    with 8 Windows 2000/2003 Servers. Above 400+ Windows (9x, Win 2K
    II 
    & Win XP) Clients at the Mumbai Airport & clients of different Cities in 
    India  connecting  to  various  Servers  ­  SAP  clients,  AMOS  (Aircraft 
    Maintenance  Operating  System)  clients,  OPAS  (On­time  Performance 
    Analysis  System)  clients.  Also  Handling  Lotus  Notes  clients  for  mailing 
    systems & Internet Browser. 

    v  OMNITECH Info Solutions (I) Ltd. – BYCULLA. 
    Joined from April 2000 to 7 th  December 2003, Worked as 
    F.M Leader. 

    Omnitech  –  A  Solution  Provider  organization  with  complete  hardware, 


    networking and peripherals under one roof with support of Compaq, IBM, 
    HP  and  Branded  products.  Also  Networking  Products  of  Acctons,  Intel 
    And Cisco. 
    Joined  as  a  Service  Engineer  &  subsequently  Promoted  as  a  Facility 
    Management  Engineer,  Placed  at  JET  AIRWAYS  (I)  PVT.  LTD.  That 
    means  Total  Solutions  like  maintaining  Computers,  printers,  servers  and 
    other various packages. 

    Customer Handled  ü  Jet Airways (India) Pvt. Ltd. 
    As Resident  Maintaining  &  supporting the  setup  with  one Windows  NT 4.0 Server, 7 
    Engineer.  Windows  2000  Servers  &  one  Windows  2003  Server.  Above  400+ 
    Windows  Clients  &  clients  of  different  Cities  in  India  connecting  to 
    various Servers. Also supported third party  software’s  like Sabre (Clients 
    &  Gateways),  SAP  clients,  AMOS  clients,  OPAS  (On­time  Performance 
    Analysis System) clients. Also Handling Lotus Notes clients for mailing & 
    Internet Browser. 

    Maintained  and  supported  the  setup  with  2  Novell  NetWare  Servers,  2 


    Windows  –  NT  4.0  &  Windows  2000  Domain  Controller.  Above  450+ 
    Windows  Clients  connecting  to  various  Servers.  Also  support  third  party 
    software  like  Sabre,  Sitatex,  SAP  (Clients),  Revera,  AMOS,  Reward, 
    OPAS (On­time Performance Analysis System). Also Handled Omni­gate 
    as mail gateway. Backing up all the servers. 

    Projects  ü  Jet Airways (I) Pvt. Ltd. 
    Handled  Ø  BNC to UTP cabling conversion. 
    Ø  Migration of MS Mail & MS Outlook clients to Lotus Clients. 
    Ø  Installation  of  Norton  Antivirus  Corporate  Edition  &  removal  of  F­ 
    Secure Antivirus. 
    Ø  Network Setup of LEH Site (6 Network Connections), Installation of 3 
    Desktops & Configuration of Sabre Client. 
    Ø  Installation  &  Configuration  of  Compaq  DL  380  Server  –  Windows 
    2000 File & Print Server ­ Assigned Home Folders & Disk Quota to all 
    Users, Configuring Hardware Mirror & RAID 5. 
    Ø  Installation  &  Configuration  of  2  IBM Netfinity  servers  –  Configured 
    RAID 5 & installed Windows 2000 Server. 
    Ø  Installation  of  Windows  2000  Server  &  Configuring  Software  Mirror 
    on IBM Netfinity Server. 
    Ø  Installation  of  Windows  NT  4.0  &  Configuring  Software  Mirror  On 
    Compaq ML 370 Server.
    III 
    Ø  Installation  &  Configuration  of  IBM  Netfinity  3500  Server  – 
    Configured  Hardware  Mirror,  Installed  Windows  2000  Server,  & 
    Configured RAS Server. 

    ü  Technova Ltd. – Mahalaxmi 
    Ø  Installation  of  Windows  95  Operating  System,  Office  97  &  other 
    software’s. 

    v  ACE Solutions & Services (I) Pvt. Ltd. – Fort 
    From May 1999 to March 2000 as Senior Customer Support Engineer. 

    Franchisee of WIPRO LTD., ASP of HP & Apple under one roof. 

    The job involves Technical Support for Inkjet & Laser jet Printers of HP, 
    APPLE, WIPRO & CANNON, Assembling of PC, providing customized 
    solutions  to  customers,  maintenance,  installation  &  up  gradation  of 
    COMPAQ & IBM desktops, maintenance of Printers. 

    After  6  Months  promoted  as  a  Senior  Engineer  ­  responsible  for  entire 


    Central  and  Western  Mumbai  areas  and  managing  the  entire  territory  in 
    terms of call Co­ordination, Online help, and in­house repair operations of 
    Printers & Scanners. 

    v  ZERO TRACK COMPUTER SERVICES ­ Kandivali 
    From March 1999 to April 1999. Joined as 
    Trainee Assembly Engineer. 

    Joined as trainee engineer where learnt about various part of the computers.

    Educational  ·  Appearing for T.Y.B Com in October 2008. 


    Qualification  University Of Mumbai (Kalina) – Maharashtra

    ·  Computers 
    ü  One­Year Diploma in Computer from Jet King Institute. 
    ü Cleared MCP (Windows 2000 Prof. – Marks : 800/1000) 
    ü  Attended Training of IBM Netfinity Series Servers & cleared the 
    exam. 
    ü  Attended workshop of Sec­Net 2003 at IIT Bombay.

    Future Plans  ·  To appear for Windows Server 2003 Exam.


    ·  To join for C.C.N.A. Course.
    ·  To appear for T.Y.B COM Exam in October 2008. 

    Looking forward to hearing from you at your early convenience. 

    Yours Truly, 

    Kaushal Kapadia
    IV 

    Das könnte Ihnen auch gefallen