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William N.

M: 704.737.4622 Email: LinkedIn:
A resourceful IT professional experienced with Financial 100 and Fortune 500 companies. Proven results in Tech
Delivery Management, Tech Project Management, and Tech Support. Customer focused with the ability to build
and maintain relationships with lines of business, tech groups, and vendors. Hands on experience with LANs,
Servers, Brokerage, and Trading Floor Technologies, ITIL Intermediate Service Strategy in progress, PMP in
Tech Delivery Management Tech Project Management Requirements Identification Technology Evaluation
Research Technical Management Process Improvement Relationship Building LANs ITIL
IT Project Manager, Bank of America (Contract), TI ECTO
09/2015 12/2015
SHA-1 to SHA-2 certificate remediation project. Tracking and reporting of Symantec and ICA certificates to be

Consolidated data into Excel sheets and pivot tables for tracking and reporting within SharePoint.

Created a SharePoint view for tracking Symantec cert status.

Contacted application groups reminding them of upcoming deadlines for outstanding external facing certs
requesting statuses.

IT Project Manager, Bank of America (Contract), Shared Services Prod. Mgmt. Charlotte, NC 2014 2015
Provide support for cross-organizational initiatives impacting Global Risk Technology and Risk, Capital,
Investments & Treasury Technology (RCITT). Serve as the central point of contact for facilitating, planning and
tracking of activities on behalf of LOB, production, and development teams. Use of Clarity for project time

Communications coordination and facilitation of project meetings for application and infrastructure teams
for the engagement to decommission and/or migration of nearly 400 VMs. Increasing LOBs through put
and productivity.

Tracking and reporting on the progress of VM project weekly via Excel pivot tables pulling data from
several sources. Distributed updates to stakeholders for project status.

Tracking and reporting status of project to upgrade over 200 Dev databases for Cap Markets written in
Python. Resolving audit and compliance issues.

Creation of reports, tracking, distribution, and communication within SharePoint and Excel of over 700
application projects for audit review and remediation of Cap Markets Python applications.

Testing and verifying the archive of project artifacts within enterprise archival system and documenting the
process. Made link available for audits and proof of remediation within SharePoint.

Documentation of project administrative procedures and processes needed for SharePoint, tracking,
reports, and archiving.

Technical Project Manager, Wells Fargo Bank, Remote Services Deployment, Charlotte, NC

2012 2014

The decommissioning of over 400 devices in satellite and remote data centers across the country. Saving $M and
data center real estate.

Scheduled logical power downs and coordinated with Vendors, Data Center, LOB, Advocates, and OS

William Percoco Resume Page 2

Coordinated the engagement of vendors and/or on site resources for the downing and removal of
equipment from site.

Obtained sign-off for vendor access and data drives destruction on site.

Engaged vendor HP for site surveys, downing and removal of equipment by submitting requests directly
through HPs ticketing system.

Technical Project Manager, Service Delivery Team, Wells Fargo Bank, Charlotte, NC
2010 2012
Decommissioned over 700 devices in Core, Regional, and Satellite Data Centers which contributed to the savings
of hundreds of millions $$$ to the company and the avoidance of building a new data center. Created Change
Requests, Work Orders, and Work Requests for decommission. Weekly project updates and notifications to LOB,
project team, and my group. I built relationships across the organization.

Identified VM server monitoring gap during Decom and gathered the IT resources to review, address, and
resolve the issues.

Pilot and production review of new server delivery system (STSP) identified issues, wrote them up and
presented them to management and development team for resolution.

Scheduled logical power downs and coordinated with Data Center, LOB, Advocates, and OS Support.

Created and maintained Decom Team templates within Remedy Pac2000. This reduced lag time and
simplified the creation of CRs, WRs, and WOs allowing greater through put.

Identified and notified management, Data Center Mgmt., and Decom team of issues surrounding
decommissioning and destruction of software keys (dongles) on servers. Worked to have DCM, CRMO,
LOB, and management discuss and put in place a process.

Systems Consultant Senior, VP | IT Technical, Wachovia Securities, Charlotte, NC

2007 - 2009
Built and maintained relationships between technical groups and clients by managing and supporting the delivery
of technical products and services. Supported and covered for Tech Delivery Managers (TDMs) of Brokerage.
Worked closely with technical teams and lines of business across the organization to resolve issues and deliver
Led a team to create a Server Delivery Dashboard in SDI for multiple IT groups and LOBs to track
requests, show pain points, and generate reports and metrics. Led software evaluation, pricing,
implementation, and planning. Interfaced with developers and business analysts for look and feel of
dashboard and reports.

Ran project that enabled Thomson-Beta passwords for 30,000+ users across the enterprise to reset/sync.
Reduced helpdesk calls by 70%, freeing helpdesk and/or reducing head count.

Analyzed circuits for Bank Brokers complaining of response time. Resolved more than 55 branch circuit
issues providing quicker response and better customer experience. Received many Excellence First
Awards for this work.

Reviewed and tracked server delivery requests at every stage of process. Updated TDMs multiple times
a week of issues and created monthly TDM metric report against tracking sheet to highlight group /
individual workloads and turnaround time. Ran quarterly financial query for server delivery against
Corporate GL system and imported data for graphing and reporting.

ITIL Foundation Cert.

Member of PMI
CPCC / Total Systems Edu.
Strayer University, Charlotte, NC
New York Inst. of Tech, Old Westbury, NY

Novell CNE Curriculum
Cisco CCNA Curriculum
PMP/ IIBA Curriculum (PMP in Progress)
BS in Project Management (2017)
Computer Technology Program (Senior, transferred)

William Percoco Resume Page 3

AWARDS AND HONORS Received (52) Excellence First Awards in recognition for work performed, six
Associate of the Month Awards for the most Excellence First awards within a month, and eight Shared
Success Awards.