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The difference between Functional consultant and Business consultant are as follows:
1) A functional consultant is able to configure the system unlike business consultant.
2) Functional consultant know more about business process unlike Business consultant.
3) A business consultant will bring business process knowledge and provide it to functional
consultant who in turn used this knowledge to configure the system.
4) Functional consultant has more configuration knowledge then Business consultant.
*-- Rocky
The responsibilities of a support consultant are:
- Primarily responsible for Handling tickets and application support to the end users
- When an issue comes diagnose, analyse and solve the issue
- Responsible for any enhancements
- Writing functional specs and interacting with Abapers to develop any user exits
- Training the end users and preparing end user training material
*-- Sistla
For those who wished to know the role of a functional consultant. Below is one view:
A functional consultant evaluates the demands in talking with the customer's representatives,
transforms the essence into an abstract and algorithmic business model. Hence, he identifies
the use cases and transforms them into logical and technical views.
Then the main task starts: customizing the respective business area and making sure the
system reacts in the manner according to the constraints of the requested use case.
The consultant documents the settings and prepares proper guidelines that allow other
consultants to do further changes or repairs with due efforts.
The consultant takes care that proper training is given to the users and that the system is
usable, performing appropriately and the business flow is complete and correct.
During go live he assists the technical staff by testing the behaviour of the system.
After go live he guarantees that the procedures remain usable and consistent in real live
situation and proposes enhancements.
The main duty of a consultant is to transfer external know-how to the client. It is not
manpower that counts but intelligence, understanding of processes, a feeling for defects and
general a common sense.