Production and operations Management

MB0044
Registration Number: 1502004866

4. Describe the post implementation review of a project. Explain the tools that may
be considered for post implementation review.
A.)Description of the four parts of the post implementation review of a project.
Final product view: The product obtained after every stage must objectives then focus
on the issues of maintenance of the processes and product performance. If the final
product does not completely meet the objectives then identify the variations in the
product an analysis the variation. Study the factors responsible for the change an evaluate
each on separately.
Outstanding project work review: Many times it is found that there may be
insignificant as it may be a byproduct of that stage which may not be required
immediately for the next stage. Then the items that are open should be resolved and
necessary steps be taken to close such open items.
Project review: Every aspect of a project form start to end has to be reviewed. The
objectives performance criteria financial criteria resource utilization slips and gains to
time adherence to the project definition and plans a\have to be reviewed. All such review
details and reports have to be well documented for future use.
Process review: every process is important in any project. One may review the process to
see if any changes can be made to improve its performance.
Explanation of the four tools that may be considered for post implementation
review: Some of the tools may be considered for post implementation review are the
final product evaluation, outstanding project work evaluation project review
questionnaire and project as evaluation.
1. Final product evaluation: final product evaluation may be done through regularly
organized meeting and quality reviews.
2. Outstanding project work evaluation: All outstanding works of a project can be
reviewed to check its output quality and performance.
3. Project review questionnaire: project review questionnaire may become important if
the reviews are to be structured. Group discussion may be initiated depending upon the
points to be discussed.
4. Process evaluation: Evaluation of any process is on e of key issues of project.
5. Explain the steps of set data in logical order so that the business process may be
defined.
List the ingredients of a business process.
A.)Explanation of the steps of set data in a logical order.
List the ingredients of a business process.

Steps of set data in a logical order.

1. Check whether the participants in the process are sufficient or any changes and
additions need to be made.
2. Ensure all the data expected is included or not.
3. Check whether the data is sufficient for the implementation of the process of not.
4. State the rules used to define the various part of process
5. Determine the disposition of data at the end of the process and to decide
6. Collect other details depending upon the business process and the need using process
definition.
The following steps should be considered for setting the data in a logical order.
1. Check whether the participants in the process that is people teams and electronic
applications are sufficient or any changes and additions need to be made.
2. Ensure that all the data expected is included or not. Generally we start with an
initial set of data which we have. When we check them with the requirements of
the process for the desired outcomes we fine gaps. These gaps help us in
determining which subset of the data is appropriate at each task in the process.
3. Check whether the data is sufficient for the implementation of the process. This
can be achieved by answering the following questions:
1 What is the pat the process should take?
2 What decision are to be made at any point in the process
3 Are data available at those points?
4 State the rules used to define the various parts of the process. At this stage the
naming conventions are also included. This is important to be included at t process
definitions stage.
5 Determine the disposition of data at the end of the process and decide the
following
A Do we plan to keep the data or delete them?
B If they are to be stored where and in what form will e used?
C What are the measures of security for access?
6. Determine the other elements depending upon the business process and te need.
The elements added must be questioned to collect a detail data. It is better to go
deeper into the details and collect data, and make them available at this initial stage
so that a better model can be prepared. Then the processes will be more successful in
delivering the desired output. Process definition enables us to go into details at every
stage of the process and verify the adequacy of data the sequential steps in the
process and fill the gaps before attempting implementation.
3 .The purpose of setting the data in a logical order is to locate deficiencies and
remove them. Therefore the decision about process and sequence can be taken
and a model can be designed which is useful in all perspectives.
6. Decscribe the dimensions of quality
Explain the four dimensions of quality

A.)Dimensions of quality: Quality in the product or service that is rendered to the

customer. Since we are attempting to measure the same, we will look into those aspects
of quality, called dimensions of quality.
Quality of design- a product is designed keeping in view the customers requirement for
designing a product the manufacturer or service provider should be aware of te
specification of different features required to incorporate in the product. Some of the
features to be known for designing a product. Some of the features to be known for
designing a product include material dimensions and characteristics. The quality of the
product is introduced by the design of these features. Inspection of the manufacturing
process is of utmost importance in ensuring quality of performance.
Conformance to design- Conformance to design is the degree to which the
manufactured product or delivered service meets the parameters that have been
incorporated in the design. It verifies that the variability in the process is within
acceptable limits so as not to compromise the functionalities that the designer wanted
Utilization conditions- Utilization conditions refer to the necessity of the customer being
informed or trained so that the purpose for which the product was made is realized by the
customer in total thus enhancing the customers satisfaction. Instructions manuals help
lines and onsite training by the manufacturers personnel improve the perception of
quality.
After sales service- There are so many reasons why products do not function to the
expected levels. It may be improper use unexpected or additional demands improper
assembly or even manufacturing def4ects. There is a need to rectify these and make
products or services perform up to the expected standard. The firm should be put in place
a system by which these possibilities are anticipated and attended to give customer
satisfaction. This is an important but often neglected dimension of quality