Judy Anne T.

Salucop
BSM22
New Jobs and Hot Jobs in the millennium:

Business Analyst

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Finance and Accounting Operations Processing Sr. Associate

Internal Audit Manager

Bookkeeper

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Data Analyst
CORPORATE PLANNING MANAGER
Responsibilities:

Conducts analysis of corporate budget, P&L statements and provides recommendation

Gathers research data and information relevant to the industry and related businesses
Monitors market and economic movements that may affect the business; recommends necessary

action as needed
Provide timely reports and analysis of financial information
Reviews the existing strategic objectives and suggest necessary revisions with new developments

periodically.
Studies business performance, industry trends, regulatory requirements and assess the potential

impact to business operations.

Assist in due diligence activities during the pre-acquisition process and the transition activities

during the post-acquisition process

Prepares business plan and presentation as may be required

Requirements:

Candidate must possess a Bachelor's/College Degree in Business Studies/Management,

Economics, Finance or equivalent

Candidate must have at least 4 years experience in the related field in a managerial capacity.
Candidate must be able to understand and explain complex concepts clearly, detail oriented but

able to see things from a broad perspective.

Candidate must be able to act with initiative, tact and maturity, patience in dealing with people of

differing abilities and background,

Candidate must possess excellent oral/written communication and interpersonal skills, strong

leadership and organizational skills, team player.

At least 4 years of working experience in the same capacity gained from a medium to large

organization
Required skills: negotiation, financial analysis, strategic planning, business communication
Must be willing to work in Quezon City
BUSINESS ANALYST
Position Summary:
The Business Analyst is responsible for working with the global Business Intelligence
team in order to provide reports, insight, and analysis for various client and internal projects
focused on our contact center business. In this role, you will be responsible for formulating
sound strategies, providing insight into business operations through statistical analysis, report
creation, and project management. The ideal candidate will apply high-quality expertise to the
implementation of our Business Intelligence solutions that leverage our reporting packages,
technology platforms, and analytical tools.
The Business Analyst role is a combination of hands-on analysis along with report
design. This position will require excellent communication and analytical skills. The
responsibilities of this role include managing multiple projects, providing analytical guidance,
implementing reports and report modifications, meeting with the account and client teams, and
adding value to operational projects through data driven insight.
Essential Functions and Responsibilities:

Meet with end users to understand business needs and gather requirements

Translate requirements into actionable reports

Provide consultative support to our clients that is data-based, analysis-driven, and grounded in a

solid understanding of call center operations and customer relationship management

Manage projects, tasks, and systems utilizing project management methodology
Extracting data from multiple source systems and creating comprehensive reports for our end

users
Perform various ad-hoc analyses, including but not limited to, customer satisfaction analysis,
tenure and learning curve analysis, quality of service analysis, contractual KPI driver analysis,

and financial performance

Consult with end-users to help define specifications for the analysis projects and system

enhancements
Implement streamlined and automated solutions for reporting practice
Become an expert in client-owned systems and tools in order to provide recommendations to
the account team on how to best utilize the system for their business
Experience, Skills, and Education Requirements:

Bachelor degree
Microsoft Excel expert (lookups, formulas, pivots, macros)
SQL experience (writing SQL statements to analyze data: joining, filtering, aggregating)
Visual design experience (web pages, dashboards, presentations)
Call center / BPO experience
Reporting Analyst or MIS reporting experience preferred
Excellent communication skills