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https://sales.liveperson.net/hc/45649138/?cmd=file&file=chatFrame&sit...

info: at 20:17:28
Thank you for choosing Microsoft Surface. An Answer Tech will be with you shortly.
system: at 20:18:02
You are not currently connected to an Answer Tech.
system: at 20:18:09
You are not currently connected to an Answer Tech.
info: at 20:19:28
All Answer Techs are currently assisting others. Thank you for your patience. An Answer Tech will be
with you shortly. You are currently '2' in the queue.
system: at 20:20:17
You are not currently connected to an Answer Tech.
info: at 20:21:28
All Answer Techs are currently assisting others. Thank you for your patience. An Answer Tech will be
with you shortly. You are currently '1' in the queue.
info: at 20:23:28
All Answer Techs are currently assisting others. Thank you for your patience. An Answer Tech will be
with you shortly. You are currently '1' in the queue.
info: at 20:25:28
All Answer Techs are currently assisting others. Thank you for your patience. An Answer Tech will be
with you shortly. You are currently '1' in the queue.
info: at 20:26:24
Privacy Statement
You are now chatting with 'Chad'.
Chad: at 20:26:32
Thanks for choosing Microsoft, youve reached Surface Support for North America, my name is Chad
how can I help you today?
Chad: at 20:26:45
Good Morning Prabhakar.
Prabhakar: at 20:28:46
Morning Chad
Chad: at 20:28:46
thank you so much for contacting us regarding this matter.
Chad: at 20:29:03
Before we start i would like to know your email address that is associated with your Microsoft account?
Prabhakar: at 20:29:21
jkattamanchi@outlook.com
Chad: at 20:29:59
thank you for the information.
Chad: at 20:30:17
I will send you a code to verify your account.
Prabhakar: at 20:30:36
OKEY
Chad: at 20:30:52
Code sent
Chad: at 20:30:58
Please let me know once you received it.
Prabhakar: at 20:32:36
19/09/2016 9:00 PM

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https://sales.liveperson.net/hc/45649138/?cmd=file&file=chatFrame&sit...

93000369
Chad: at 20:33:01
thank you.
Chad: at 20:34:13
I will ask a series of question for me to have the same page.
Chad: at 20:34:20
Is this the first time you have contacted us regarding this matter?
Prabhakar: at 20:34:46
Yes
Chad: at 20:35:25
I see, upon checking on my System you are from India, Right?
Prabhakar: at 20:35:44
Yes
Chad: at 20:36:05
thank you for confirming.
Chad: at 20:36:51
Please allow me to review the Policy India since I'm from North America support. I will fully take
ownership of your case since India support is Closed as this moment.
Chad: at 20:39:35
thank you so much for patiently waiting.
Chad: at 20:39:51
Upon review the Warranty Policy of the surface device.
Chad: at 20:41:37
You can only purchase Microsoft Complete ( extended Warranty ) if the surface device still on the 1 to 2
weeks old upon purchased.
Chad: at 20:42:57
May i know when did you purchase the device?
Prabhakar: at 20:44:25
Actually , On 26th Nov 2016 the warranty will expire
Chad: at 20:45:52
I see, Upon checking the warranty details of your surface device your surface device is already out of the
turn around time, I'm afraid that we can;t able to purchased a Microsoft complete to extended your
Warranty.
Chad: at 20:48:27
Prabhakar still there buddy?
Prabhakar: at 20:50:27
Yes, But my question is , this surface book was purchased in the USA and i hope the ownership is still
there itself. In this case also , can't we take the extended warranty ?
Chad: at 20:51:20
I understand, Asia, Europe, US/Canada We do have the same policy for Microsoft Complete.
Prabhakar: at 20:52:35
So , there is no other way to extend the warranty ?
Chad: at 20:54:38
Yes, Prabhakar Since your surface device already out of the time frame 45 days upon purchased.
Microsoft Complete can only be purchased by the customer at the time of device purchase through
Microsoft Store online OR Local Microsoft store.
Prabhakar: at 20:55:56
Okey Chad, thanks for your time , have a good day
19/09/2016 9:00 PM

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https://sales.liveperson.net/hc/45649138/?cmd=file&file=chatFrame&sit...

Chad: at 20:56:20
its my pleasure to assist a valued customer like you Prabhakar,
Chad: at 20:56:25
thank you for allowing me to assist you.
Chad: at 20:56:42
Here is our reference number to our chat: 1355675585
Chad: at 20:56:51
I'll make sure that everything is documented.
Prabhakar: at 20:57:08
Cool, Bye !
info: at 20:57:29
Your chat transcript will be sent to jkattamanchi@avineonindia.com at the end of your chat.
Chad: at 20:57:59
Feel free to visit us again https://devicesupport.microsoft.comto have assist.
Chad: at 20:58:04
It has been my absolute pleasure assisting a valued Microsoft client like you. Again, thank you for
contacting Surface Support. You have a lovely rest of the day. Take care!
info: at 20:58:43
Your chat transcript will be sent to jkattamanchi@avineonindia.com at the end of your chat.
Chad: at 21:00:15
It seems that were still connected Buddy. Is there anything else i can help?

19/09/2016 9:00 PM